Name: ApexChat
Rating: 4 (13 reviews)
Author: ApexChat

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Dropshipping

Integrated Workplace Management (IWMS)

Enterprise

Accounting

Payment Gateway

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Monitoring

Employee Performance Management

HR Management

Payroll

Professional Employer Organizations (PEO)

Recruitment Agency

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Configuration Management Databases

Data Quality

Distributed Denial of Service (DDoS) Protection

Fraud Detection

IT Alert Management

In-Memory Databases

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Remote Monitoring and Management

Tower Servers

Virtual Private Network (VPN)

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Consumer Ratings & Reviews

Content Management

Email Marketing

Email Testing

Market Intelligence

Marketing Automation

Presentation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Multichannel Retail

Sales

Antivirus

Certificate Lifecycle Management

Secure Access Service Edge (SASE)

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Home Health Care

Insurance Agency Management

Legal Research

Library Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Freshdesk

Freshworks Inc

Gist

Front

Arena.im

Live2Support

AliveChat

WebsiteAlive

Zoho Desk

Zoho

Desk.com (discontinued)

Discontinued Products

LiveChat

Smith.ai

### Lead Generation
Users consistently praise ApexChat's lead generation capabilities. They highlight the ease of converting website visitors into potential customers, emphasizing the time-saving aspect and affordability of the service. The ability to gather leads even outside of office hours and the convenience of online interaction are also noted as significant advantages. Additionally, users appreciate the knowledgeable chat agents who effectively handle potential leads, contributing to high levels of customer satisfaction. ApexChat's lead generation functionality appears to be a strong asset for businesses looking to enhance their online presence and engage with prospects effectively.

### Customer Engagement
Users generally agree that ApexChat excels in customer engagement, facilitating effective communication with clients and potential customers. The platform's ability to convert website visitors into leads and provide real-time assistance has been praised for its impact on enhancing customer interactions. While some users have noted limitations such as the lack of conversation storage and customization options, overall, ApexChat is recognized for its role in improving customer engagement and driving business growth through interactive online interactions.

### Communication Tools
While some users appreciate the convenience of email notifications and phone call options provided by ApexChat's communication tools, others express concerns about the lack of customization and clarity in billing. The mixed opinions suggest that there is room for improvement in enhancing the overall user experience with these communication features.

### Agent Management
While users generally praise ApexChat's agents for their prompt support and industry expertise, there are some mixed opinions regarding the customization and information retention capabilities of the operators. Some users find the agents to be friendly and efficient, especially appreciating the 24x7 access and specialized knowledge in various industries. However, others feel that there is room for improvement in terms of tailoring the operators to different business needs and enhancing overall information retainment. Despite these varying perspectives, ApexChat's agent management functionality seems to play a significant role in shaping user experiences.

Effective Lead Generation: Many users appreciate Apex Chat for its ability to generate leads without the need for a real person, as it notifies them of form submissions and provides contact information. Some users have found this feature to be a valuable tool for converting website visitors into potential customers.

Easy Implementation: Several users mention that adding Apex's code to their websites was easy and hassle-free. They also highlight the extensive question database provided by Apex, which helps in engaging with customers effectively during chat interactions.

Excellent Customer Service: Numerous reviewers commend the chat agents at Apex for their helpfulness and professionalism. Users appreciate their ability to evaluate problems, provide thorough answers, and assist in lead generation. The speed at which chat transcripts are delivered is also mentioned positively by some users.

Frustrating UI on mobile: Some users have found the UI on mobile to be frustrating, specifically with modal popups and bubbles. These elements seem to hinder user experience and make navigation difficult, leading to a less than optimal mobile chat interface.

Limited customization options: Several reviewers have mentioned that the software lacks customization options for operators and emails. This limitation makes it challenging for businesses in different industries or with unique requirements to tailor their chat service according to their specific needs.

Confusing billing process: A few users have expressed confusion with the billing process at times. It appears that some aspects of the billing system may not be intuitive or well-explained, resulting in uncertainty and potential frustration among customers during payment transactions.

Users of Apex Chat have praised the fast and efficient support provided by the product, with issues being resolved promptly. This has been particularly valuable for businesses using the tool for client services and lead generation from websites. Customers appreciate the real-time communication without delays, as it allows them to save time with stock responses. The ability to chat with prospects directly on the website has been highly valued, especially in the legal community, where engaging web visitors who may not be ready to make a phone call is crucial. Users have also mentioned that ApexChat has helped businesses reach more online leads and make their websites more interactive for potential clients, thus increasing conversions and stopping the shopping process. Additionally, ApexChat has been used by the marketing department to generate inquiries, answer customer service questions, and route individuals to the correct department. It has also been utilized under a white label agreement to provide chat services for clients, effectively increasing website conversion rates by offering real human representatives for visitor queries. The product's convenience and integration have been appreciated, as it requires minimal effort from users while ensuring that websites are available 24/7 to receive leads and queries. The knowledgeable chat agents and ability to pay only for actual sales leads have received positive feedback from users. However, some users have found the cost of the product to be high and have mentioned a lack of customization and information storage for overall reviews. Despite this, Apex Chat remains a popular choice for businesses looking to enhance their online interactions with potential customers.

ApexChat is a live chat tool from the company of the same name in Pleasonton, California.

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Professional

Premium

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

Standard

Birdeye

ApexChat

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

ApexChat Demo Video

Jedi Web Services & ApexChat Live Chat SMS Software & Agents
Capture 40% More Website Leads Today!  

This video highlights the SMS Text-to-Chat feature.

See a Demo to see all the features:
https://try.apexchat.com/jedi-web-services/

24/7 live chat software & messaging service designed to engage your visitors and capture more leads.

Convert Website Visitors into Qualified Business!

Our live chat software combines 24/7 online messaging with human agents to make it convenient for prospective leads to get in contact with your business.

Serving 10,000+ Businesses

Key Service Features:

SMS Text-to-Chat
Text-to-Chat adds a "Text Us" option to your mobile site. Our agents proceed to engage mobile visitors who tap the CTA. Users capture up to 34% more mobile leads!

Call Connect
Our agents connect visitors to your firm's phone directly from chats. It's convenient for prospects and removes gaps in the application process.

Google My Business Integration
Unlock the "Message" button inside Google Maps & Google Search to let customers interact with your business whenever they want, wherever they are.

Facebook Integration
One client's legal leads from Facebook's "Message Us" CTA converted to clients 4x more frequently than other Facebook leads after integrating ApexChat & Messenger.

Exit Pop-Up
Exit Pop-Up detects when visitors are navigating away and offers one last chance to chat. It can increase website leads by up to 30%!

CRM Integrations
We offer full integration with many CRM systems in use. Once a chat's been completed, all relevant information is organized and sent to your CRM for you.

Some of the most nationally recognized businesses use ApexChat.
Jedi Web Services is an Official ApexChat Partner and Reseller.

ApexChat SMS Text-to-Chat - Live Chat Software & Agents

GDS Demo ApexChat 08262020

GDS Demo ApexChat 20200604

Likelihood to Recommend

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

LivePerson Conversational Cloud

Director of Social Media and Reputation

ApexChat 2021-08-12 11:35:57

Zoom Workplace

Zoho SalesIQ

Zight

GarageBand

Administrative Director & Marketing Manager

ApexChat 2021-07-15 07:39:03

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Reporting options

Greater flexibility

Chat widget

Additional reporting

Chat box

Multi language

Language options

Home

Live Chat Software

ApexChat is used by the marketing department to generate inquiries, answer general customer service questions, and route individuals to the correct department. ApexChat gives customers an easy-to-use option to ask basic questions and submit their service requests during location hours of operation and beyond, including nights and weekends.

Updated UI
Additional reporting options
Greater flexibility in chat widget appearance and size

Cost
Use of in-house and Apex agents
Excellent customer service

Increased lead flow
Chat conversion improved
Not scalable due to lack of features

ApexChat is being used by our organization under a white label agreement to be a chat service provider for our own clients. This allows our clients' websites to convert at a higher rate by providing a real human rep to answer quick questions for visitors.

Great chat box designs on website.
Great backend support.
Multi-language options.

Backend portal is antiquated.
Little control over how reps represent your company.

B2B white label service.
Added website functionality for our clients.

Provides us with an additional service offering to our clients.
Allows our websites to convert better for our clients.
Provides our business with additional revenue sources as we are able to charge for the leads the chat boxes generate.

ApexChat

Overview

What is ApexChat?