ApexChat

Effective Lead Generation: Many users appreciate Apex Chat for its ability to generate leads without the need for a real person, as it notifies them of form submissions and provides contact information. Some users have found this feature to be a valuable tool for converting website visitors into potential customers.

Easy Implementation: Several users mention that adding Apex's code to their websites was easy and hassle-free. They also highlight the extensive question database provided by Apex, which helps in engaging with customers effectively during chat interactions.

Excellent Customer Service: Numerous reviewers commend the chat agents at Apex for their helpfulness and professionalism. Users appreciate their ability to evaluate problems, provide thorough answers, and assist in lead generation. The speed at which chat transcripts are delivered is also mentioned positively by some users.

Frustrating UI on mobile: Some users have found the UI on mobile to be frustrating, specifically with modal popups and bubbles. These elements seem to hinder user experience and make navigation difficult, leading to a less than optimal mobile chat interface.

Limited customization options: Several reviewers have mentioned that the software lacks customization options for operators and emails. This limitation makes it challenging for businesses in different industries or with unique requirements to tailor their chat service according to their specific needs.

Confusing billing process: A few users have expressed confusion with the billing process at times. It appears that some aspects of the billing system may not be intuitive or well-explained, resulting in uncertainty and potential frustration among customers during payment transactions.