ApexChat

ApexChat Reviews

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Ratings and Reviews
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Justin Shook | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
ApexChat is used by the marketing department to generate inquiries, answer general customer service questions, and route individuals to the correct department. ApexChat gives customers an easy-to-use option to ask basic questions and submit their service requests during location hours of operation and beyond, including nights and weekends.
  • Affordable
  • Simple
  • Superior support
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
John Hinson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
ApexChat is being used by our organization under a white label agreement to be a chat service provider for our own clients. This allows our clients' websites to convert at a higher rate by providing a real human rep to answer quick questions for visitors.
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
  • Backend portal is antiquated.
  • Little control over how reps represent your company.
ApexChat is a great tool if you want to outsource a website chat functionality. Reps generally do a good job of answering questions, though I've seen instances where they stick too closely to the script and basically ignore what the visitor is actually asking. You can work with Apex on fine-tuning the interactions, but there's never a guarantee that it'll always go the way you want it to.

ApexChat Scorecard Summary

What is ApexChat?

ApexChat is a live chat tool from the company of the same name in Pleasonton, California.

ApexChat Pricing

ApexChat Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is ApexChat?

ApexChat is a live chat tool from the company of the same name in Pleasonton, California.

Who uses ApexChat?

The most common users of ApexChat are from Enterprises and the Hospital & Health Care industry.