ApexChat

ApexChat

Score 7.6 out of 10
ApexChat

Overview

What is ApexChat?

ApexChat is a live chat tool from the company of the same name in Pleasonton, California.
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Recent Reviews

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Pricing

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What is ApexChat?

ApexChat is a live chat tool from the company of the same name in Pleasonton, California.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is ApexChat?

ApexChat is a live chat tool from the company of the same name in Pleasonton, California.

ApexChat Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (11)

Reviews

(1-2 of 2)
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Justin Shook | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
ApexChat is used by the marketing department to generate inquiries, answer general customer service questions, and route individuals to the correct department. ApexChat gives customers an easy-to-use option to ask basic questions and submit their service requests during location hours of operation and beyond, including nights and weekends.
  • Affordable
  • Simple
  • Superior support
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
  • Cost
  • Use of in-house and Apex agents
  • Excellent customer service
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
LivePerson LiveEngage (LP) is a popular option that I used for about six months before switching to ApexChat. LP's implementation team was terrible. They were checking boxes, not fixing issues. The AI/ bot tech in messenger lost us business. Our lead numbers dropped by 50% and our conversions fell with it. The cost and learning curve is much lower with ApexChat, and though it is missing many features and a pretty UI that you get with LP, ApexChat tripled lead volume and quadrupled conversion. The implementation team and customer success managers are top-notch.
John Hinson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
ApexChat is being used by our organization under a white label agreement to be a chat service provider for our own clients. This allows our clients' websites to convert at a higher rate by providing a real human rep to answer quick questions for visitors.
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
  • Backend portal is antiquated.
  • Little control over how reps represent your company.
ApexChat is a great tool if you want to outsource a website chat functionality. Reps generally do a good job of answering questions, though I've seen instances where they stick too closely to the script and basically ignore what the visitor is actually asking. You can work with Apex on fine-tuning the interactions, but there's never a guarantee that it'll always go the way you want it to.
  • B2B white label service.
  • Added website functionality for our clients.
  • Provides us with an additional service offering to our clients.
  • Allows our websites to convert better for our clients.
  • Provides our business with additional revenue sources as we are able to charge for the leads the chat boxes generate.
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
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