Skip to main content
TrustRadius
ApexChat

ApexChat

Overview

What is ApexChat?

ApexChat is a live chat tool from the company of the same name in Pleasonton, California.

Read more
Recent Reviews

TrustRadius Insights

Users of Apex Chat have praised the fast and efficient support provided by the product, with issues being resolved promptly. This has been …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is ApexChat?

ApexChat is a live chat tool from the company of the same name in Pleasonton, California.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

3 people also want pricing

Alternatives Pricing

What is Smith.ai Live Website Chat?

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful…

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Return to navigation

Product Demos

GDS Demo ApexChat 20200604

YouTube

GDS Demo ApexChat 08262020

YouTube

ApexChat SMS Text-to-Chat - Live Chat Software & Agents

YouTube

ApexChat Demo Video

YouTube
Return to navigation

Product Details

What is ApexChat?

ApexChat Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(12)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of Apex Chat have praised the fast and efficient support provided by the product, with issues being resolved promptly. This has been particularly valuable for businesses using the tool for client services and lead generation from websites. Customers appreciate the real-time communication without delays, as it allows them to save time with stock responses. The ability to chat with prospects directly on the website has been highly valued, especially in the legal community, where engaging web visitors who may not be ready to make a phone call is crucial. Users have also mentioned that ApexChat has helped businesses reach more online leads and make their websites more interactive for potential clients, thus increasing conversions and stopping the shopping process. Additionally, ApexChat has been used by the marketing department to generate inquiries, answer customer service questions, and route individuals to the correct department. It has also been utilized under a white label agreement to provide chat services for clients, effectively increasing website conversion rates by offering real human representatives for visitor queries. The product's convenience and integration have been appreciated, as it requires minimal effort from users while ensuring that websites are available 24/7 to receive leads and queries. The knowledgeable chat agents and ability to pay only for actual sales leads have received positive feedback from users. However, some users have found the cost of the product to be high and have mentioned a lack of customization and information storage for overall reviews. Despite this, Apex Chat remains a popular choice for businesses looking to enhance their online interactions with potential customers.

Effective Lead Generation: Many users appreciate Apex Chat for its ability to generate leads without the need for a real person, as it notifies them of form submissions and provides contact information. Some users have found this feature to be a valuable tool for converting website visitors into potential customers.

Easy Implementation: Several users mention that adding Apex's code to their websites was easy and hassle-free. They also highlight the extensive question database provided by Apex, which helps in engaging with customers effectively during chat interactions.

Excellent Customer Service: Numerous reviewers commend the chat agents at Apex for their helpfulness and professionalism. Users appreciate their ability to evaluate problems, provide thorough answers, and assist in lead generation. The speed at which chat transcripts are delivered is also mentioned positively by some users.

Frustrating UI on mobile: Some users have found the UI on mobile to be frustrating, specifically with modal popups and bubbles. These elements seem to hinder user experience and make navigation difficult, leading to a less than optimal mobile chat interface.

Limited customization options: Several reviewers have mentioned that the software lacks customization options for operators and emails. This limitation makes it challenging for businesses in different industries or with unique requirements to tailor their chat service according to their specific needs.

Confusing billing process: A few users have expressed confusion with the billing process at times. It appears that some aspects of the billing system may not be intuitive or well-explained, resulting in uncertainty and potential frustration among customers during payment transactions.

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Justin Shook | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ApexChat is used by the marketing department to generate inquiries, answer general customer service questions, and route individuals to the correct department. ApexChat gives customers an easy-to-use option to ask basic questions and submit their service requests during location hours of operation and beyond, including nights and weekends.
  • Affordable
  • Simple
  • Superior support
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
  • Cost
  • Use of in-house and Apex agents
  • Excellent customer service
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
LivePerson LiveEngage (LP) is a popular option that I used for about six months before switching to ApexChat. LP's implementation team was terrible. They were checking boxes, not fixing issues. The AI/ bot tech in messenger lost us business. Our lead numbers dropped by 50% and our conversions fell with it. The cost and learning curve is much lower with ApexChat, and though it is missing many features and a pretty UI that you get with LP, ApexChat tripled lead volume and quadrupled conversion. The implementation team and customer success managers are top-notch.
John Hinson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
ApexChat is being used by our organization under a white label agreement to be a chat service provider for our own clients. This allows our clients' websites to convert at a higher rate by providing a real human rep to answer quick questions for visitors.
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
  • Backend portal is antiquated.
  • Little control over how reps represent your company.
ApexChat is a great tool if you want to outsource a website chat functionality. Reps generally do a good job of answering questions, though I've seen instances where they stick too closely to the script and basically ignore what the visitor is actually asking. You can work with Apex on fine-tuning the interactions, but there's never a guarantee that it'll always go the way you want it to.
  • B2B white label service.
  • Added website functionality for our clients.
  • Provides us with an additional service offering to our clients.
  • Allows our websites to convert better for our clients.
  • Provides our business with additional revenue sources as we are able to charge for the leads the chat boxes generate.
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
Return to navigation