#1 most frequent
United States of America
82.1%6,907 installations of 8,409
What is Appcues?
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
Categories & Use Cases
Product Demos
Who Buys & Uses Appcues
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
6.6%557 installations of 8,409
#3 most frequent
Canada
2.9%246 installations of 8,409
Don't let your PMs get hold of Appcues. They will stop making intuitive products and let Appcues do all the work!
Pros
- It is effortless to create flows and test them out in real-time instead of implementing them on production and then doing so.
- It provides insightful analytics of how users behave and interact with your flows which helps you change them to maximize impact.
- Segmentation has never been easy. You can get into the nitty-gritty and target each user separately.
Cons
- I wish the survey had more options other than NPS. In that as well, we miss conditional branching options.
- If somebody inadvertently skips a step, there is no option to provide a list of steps in the flow to the user from which they can choose to start their tour again.
- I feel that many more features can be introduced in the theming of banners and pop-ups.
Most Important Features
- Based on the plan that users sign up for, we can take them through different flows suitable for them instead of just showing a general walkthrough for everything.
- The fact that you don't need coding skills to program all the flows. After your tech team has integrated Appcues with your website or SaaS platform, any non-tech person can go wild with their creativity.
- The surveys that we conduct through Appcues help us gauge customer satisfaction and track it periodically to improve it.
Return on Investment
- Because of automated onboarding, no longer human resources go into giving online demos to our clients. Appcues takes care of this for us.
- Based on flow analytics, we have understood the features or product steps in which users get confused and thus require rework or improvement.
- Appcues is so great at what it does that our product managers have to stop putting in the effort to create intuitive products in the first place!
Alternatives Considered
Whatfix
Other Software Used
Zoho Campaigns, Microsoft Teams, OneDrive
Easy-to-use Product Adoption Tool
Pros
- As a whole, Appcues is very easy to use.
- You can build templates to easily style future modal windows and tooltips.
- They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
Cons
- Appcues doesn't allow you to track clicking the X in the top right corner to close a modal window. So, if a user clicks the X you can't build criteria around it to say "if someone clicks the X then do/don't show the modal again next time." You can only build criteria around buttons.
- The checklists are great to have, but I feel they could have a lot more functionality options. Example: If you wanted to have a checklist item direct someone to another page, it would be great to be able to check that item off without having to fire an event off of a flow.
- The NPS tool is nice, but I feel it could be more robust. We ultimately will be using a different NPS tool.
Most Important Features
- Modal window to provide users information
- Walkthroughs to onboard new users
- Ability to collect in-app feedback
Return on Investment
- Helped us increase user engagement within our product.
- Has helped us increase the number of users actually reading important information vs. us emailing them.
- Has helped us increase conversions of our trials to sign ups by helping our users see the value of our product more quickly.
Alternatives Considered
WalkMe, Pendo.io and Intercom
Other Software Used
Heap, Slack
Appcues--a great product to increase feature usage
Pros
- NPS surveys
- Announcements
- Tutorials
Cons
- Fewer bugs (by far the most important point)
- Faster customer care
- Easier tutorial deployment process
Most Important Features
- Tutorials
- NPS surveys
Return on Investment
- Better NPS over time
- Helps identify less used features
- Helps increase usage of features
Alternatives Considered
Whatfix
Other Software Used
Google Analytics, Balsamiq, InVision
Customer progression!
Pros
- NPS
- Customer Learning
- Customization
Cons
- Text options
- Documentation
- Pricy
Most Important Features
- Segmentation
- NPS
- CRM Integration
Return on Investment
- Faster communication
- Measuring NPS
- Customer Surveys
Alternatives Considered
Stonly
Appcues: User onboarding made simple and quick
Pros
- Implement application/feature/release tours for web applications.
- Make changes directly on production without the need to stage them in Dev or QA.
- Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.
Cons
- There are certain limitations of where tooltips can be placed, depending on the application is built.
- The way 'appcues' are organized in the management console can be a little more user-friendly.
Return on Investment
- Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
- Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
Alternatives Considered
WalkMe
Other Software Used
Pivotal Tracker
