TrustRadius
https://media.trustradius.com/product-logos/H2/d0/R4B0TLOJB99L.PNGAppcues: User onboarding made simple and quickAppcues is used within SaaS web applications that our business provides to internal users and customer users alike. The main problem Appcues addresses are the ability to implement user onboarding features, feature tours and help tooltips on-the-fly directly into your production web application. This mitigates from having to effectively hardcode these user-oriented features into your Development, QA, and Production environments and lets you make changes to them immediately, without having to push changes through each environment. Appcues also lets you target these features (tours, tooltips, user onboarding, etc.) to specific users, groups of users, customers, etc.,Implement application/feature/release tours for web applications. Make changes directly on production without the need to stage them in Dev or QA. Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.,There are certain limitations of where tooltips can be placed, depending on the application is built. The way 'appcues' are organized in the management console can be a little more user-friendly.,9,Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort. Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.,WalkMe,Pivotal TrackerAppcues - Great Product!Appcues is currently being used by our customer success and customer support departments as well as our sales team for customers signing up for our trial accounts and our free versions of our services. There are many features within our app and our customer are oftentimes not technically savvy, so Appcues helps guide our new customers through setting up their account.,Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers. Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive. Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.,We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow. Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful. The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.,8,We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account. Customers in our trial accounts and free accounts rarely reach out to our team with setup needs. Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.,WalkMe, Pendo.io and Intercom,Intercom
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Appcues
5 Ratings
Score 8.2 out of 101
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Appcues Reviews

Appcues
5 Ratings
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Score 8.2 out of 101

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Juan Palma profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Appcues is used within SaaS web applications that our business provides to internal users and customer users alike. The main problem Appcues addresses are the ability to implement user onboarding features, feature tours and help tooltips on-the-fly directly into your production web application. This mitigates from having to effectively hardcode these user-oriented features into your Development, QA, and Production environments and lets you make changes to them immediately, without having to push changes through each environment. Appcues also lets you target these features (tours, tooltips, user onboarding, etc.) to specific users, groups of users, customers, etc.
  • Implement application/feature/release tours for web applications.
  • Make changes directly on production without the need to stage them in Dev or QA.
  • Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.
  • There are certain limitations of where tooltips can be placed, depending on the application is built.
  • The way 'appcues' are organized in the management console can be a little more user-friendly.
Appcues is well suited for web applications with small development teams that don't employ continuous integration to make updates to their application. If your application release methodology employs continuous integration, then Appcues may not be as useful because making changes to production can be expedited in the event of a typo or issue with the tooltip(s) or other user onboarding feature, but in my opinion, it's useful even in CI environments.
Read Juan Palma's full review
Jared DeLong profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Appcues is currently being used by our customer success and customer support departments as well as our sales team for customers signing up for our trial accounts and our free versions of our services. There are many features within our app and our customer are oftentimes not technically savvy, so Appcues helps guide our new customers through setting up their account.
  • Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers.
  • Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive.
  • Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
Appcues is perfect for in-app messaging and guiding users through completing product actions. They could improve the usability of the product and the overall UX / UI for new users. Their ability to customize a theme is great for an app that needs to setup something very professional quickly. The flows also look beautiful and feel like part of our app. We're glad we chose Appcues, it's just taken us awhile to fully implement it.
Read Jared DeLong's full review

Appcues Scorecard Summary

About Appcues

Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.

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Appcues Technical Details

Operating Systems: Unspecified
Mobile Application:No