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Appcues

Appcues

Overview

What is Appcues?

Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The…

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Recent Reviews

TrustRadius Insights

Appcues has proven to be an invaluable tool for a variety of users across different teams and industries. With its ability to automate …
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Appcues

7 out of 10
April 23, 2021
Incentivized
[Appcues] is a product in the digital adoption space, we at FINGENT use this service to test and train different application to ensure the …
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Pricing

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Essentials

$299

Cloud
per month/billed monthly

Growth

$879

Cloud
per month/billed annually

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Navattic’s interactive product demo ft. Natalie Marcotullio | Behind The Experience Ep. 10

YouTube
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Product Details

What is Appcues?

Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.

Appcues Competitors

Appcues Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(27)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Appcues has proven to be an invaluable tool for a variety of users across different teams and industries. With its ability to automate onboarding through interactive walkthroughs, users have been able to effectively guide new customers through their platforms. This feature has helped in streamlining the onboarding process, reducing the need for manual intervention and ultimately improving the overall user experience.

In addition, Appcues has empowered customer success, customer support, and sales teams to assist non-technically savvy customers with setting up their accounts. By enabling the creation of in-app messaging without requiring engineering involvement, these teams have been able to easily provide step-by-step guidance and support to trial account users or those using free versions of services. This has resulted in a smoother onboarding experience for these customers, increasing their satisfaction and reducing the likelihood of them encountering any roadblocks.

Moreover, Appcues has found great utility in SaaS web applications by allowing the implementation of user onboarding features, feature tours, and help tooltips on-the-fly. Its intuitive UI has made it easy for non-technical users to quickly onboard and utilize the product. Users have also appreciated Appcues' ability to target specific users or groups for customized features and tours. This level of customization has allowed for more personalized experiences, ensuring that users receive information and guidance that is relevant to their specific needs.

Furthermore, Appcues has proven useful for conducting NPS surveys and tutorials across entire companies. Users have reported an increase in their product's NPS over time as they were able to effectively gather feedback from their customers and use that information to make necessary improvements. Additionally, Appcues' CRM integration capabilities have facilitated seamless communication and information sharing among teams, enhancing collaboration and efficiency.

Overall, organizations like FINGENT have utilized Appcues to test applications and train users in the digital adoption space. By leveraging its features such as graphical overlays, A/B testing, and continual pivoting, users have been able to ensure the usability of their applications and improve the overall user experience. Appcues has proven to be a valuable asset for teams across various industries, assisting them in achieving their goals of effective onboarding, personalized guidance, and continuous improvement.

Effortless Flow Creation and Testing: Users have found it effortless to create flows and test them in real-time with Appcues. This has eliminated the need for implementing flows on production first, saving time and resources.

Insightful Analytics: Reviewers appreciate the insightful analytics provided by Appcues, which help them understand how users behave and interact with their flows. This information enables them to make necessary changes for maximum impact.

Easy Segmentation: Many users praise the ease of use of Appcues' segmentation feature. It allows them to target each user separately and personalize the experience, enhancing user engagement and satisfaction.

Limited customization options for banners and pop-ups: Some users have expressed that they wish Appcues offered more features and customization options for theming banners and pop-ups, allowing them to create a more unique and tailored user experience.

Lack of comprehensive tutorials and onboarding documentation: Several reviewers have mentioned that while Appcues is easy to use once you figure it out, they were disappointed by the lack of tutorials provided upon logging in. They feel that quick setup guidance or simple onboarding documentation would be helpful for new users.

Need for improved organization in the management console: A number of users have mentioned that they find the way Appcues are organized in the management console to be less than intuitive. They suggest that improvements could be made to make it more user-friendly and easier to navigate.

Based on user reviews, here are the three most common recommendations for Appcues:

  1. Onboarding and Assistance: Users recommend Appcues for easily onboarding new customers and suggest reaching out to customer success for assistance. They also advise starting small and iterating workflows to ensure a smooth onboarding experience.

  2. Informing Users and Engaging Attention: Appcues is recommended for informing users about new features or collaborations. Users find it simple and affordable for engaging users and grabbing their attention. However, they mention that some technical capability is required to set up the SDK and data flows.

  3. Integration and Support: Users emphasize the importance of proper integration with Appcues to maximize its benefits. They suggest working with developers to ensure a seamless integration process. Additionally, users appreciate the quality of customer support provided by Appcues, highlighting their responsiveness in addressing queries and issues.

These recommendations highlight the user-friendly nature of Appcues, its effectiveness in onboarding customers, its ability to inform and engage users, and the importance of integration and support for a smooth experience.

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
Duncan Hernandez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Most of these tools all promise the same thing and have similar directions. I think that Appcues is great if the budget is there and not going to be a problem. Where it really shines is it's customization and easy-to-use interface that truly makes the experience very smooth. Stonly has better onboarding capabilities, but the overall services for Appcues makes this a better investment for us.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We took a demo for Whatfix but thought them nowhere to be close to Appcue's functionalities. Even though I want more theming options in Appcues, it still has more variety than Whatfix. Also, to make changes to flows, Appcues is more nimble, and you can preview the resultant changes in seconds.
Tim Aderman | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
One of the things we really loved about Appcues that ultimately led us to go with them is that it has a two-way integration with Heap Analytics. We are big fans of Heap, so being able to create user segments in Heap and push them over to Appcues to show modals to was a huge plus to us. We also found Appcues to be easier than many of the other products out there, which meant less time training new employees how to use it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We looked at WalkMe a while back when we started looking for a solution, but Appcues at that time made it significantly easier to use and implement. I haven't evaluated WalkMe recently, but I'm sure they've come a long way, just as Appcues has.
Jared DeLong | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Appcues is much more affordable than WalkMe and Pendo from our research. We were previously using Intercom, however Intercom was designed more for purely in-app messaging rather than actually providing flows and cues guiding users throughout an app. We also received lots of complaints from users about Intercom's messaging, which they found to be annoying thus requested to turn off.
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