Appcues

Appcues

About TrustRadius Scoring
Score 8.1 out of 100
Appcues

Overview

Recent Reviews

Appcues

7 out of 10
April 23, 2021
[Appcues] is a product in the digital adoption space, we at FINGENT use this service to test and train different application to ensure the …
Continue reading
Read all reviews

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Appcues, and make your voice heard!

Pricing

View all pricing

Essentials

$299

Cloud
per month/billed monthly

Growth

$879

Cloud
per month/billed annually

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Appcues?

Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.

Appcues Competitors

Appcues Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Reviews and Ratings

 (19)

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is best suited for NPS surveys and for tutorials. Our NPS surveys enabled us to set up user interviews and then help increase our NPS over time. We use Appcues for our tutorials as well as announcements. All new features go through this process. And tutorials about those features are set up to increase feature usage and get feedback.
Duncan Hernandez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is great for segmentation. Demographics are key for trying to get new information about our customers and the tool really helps get the information quickly and makes it easy to digest new findings.

It's pretty expensive, so start-ups may shy away from this product. It does come with a lot of features that make it worthwhile.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
April 23, 2021

Appcues

Score 7 out of 10
Vetted Review
Verified User
Review Source
[Appcues] is a great service for self learning a software to train people a software and to beta test software applications. I see lots of possibilities for training that people who are not great with technology using Appcues but still the pricing is not the best in the other services in the digital adoption space
Tim Aderman | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Appcues works well for building in-app walkthroughs, modal windows to pop up information to users, and collect feedback from users. It's very easy to use, but it can be cumbersome at times and you do run into roadblocks that force you to create workarounds. For more purposes Appcues works great.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Appcues is well suited for web applications with small development teams that don't employ continuous integration to make updates to their application. If your application release methodology employs continuous integration, then Appcues may not be as useful because making changes to production can be expedited in the event of a typo or issue with the tooltip(s) or other user onboarding feature, but in my opinion, it's useful even in CI environments.
Jared DeLong | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Appcues is perfect for in-app messaging and guiding users through completing product actions. They could improve the usability of the product and the overall UX / UI for new users. Their ability to customize a theme is great for an app that needs to setup something very professional quickly. The flows also look beautiful and feel like part of our app. We're glad we chose Appcues, it's just taken us awhile to fully implement it.