TrustRadius Insights
Appcues has proven to be an invaluable tool for a variety of users across different teams and industries. With its ability to automate …
Starting at $299 per month/billed monthly
View PricingOverview
What is Appcues?
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The…
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Pricing
Essentials
$299
Cloud
per month/billed monthly
Growth
$879
Cloud
per month/billed annually
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Navattic’s interactive product demo ft. Natalie Marcotullio | Behind The Experience Ep. 10
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Product Details
- About
- Competitors
- Tech Details
What is Appcues?
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
Appcues Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Appcues has proven to be an invaluable tool for a variety of users across different teams and industries. With its ability to automate onboarding through interactive walkthroughs, users have been able to effectively guide new customers through their platforms. This feature has helped in streamlining the onboarding process, reducing the need for manual intervention and ultimately improving the overall user experience.
In addition, Appcues has empowered customer success, customer support, and sales teams to assist non-technically savvy customers with setting up their accounts. By enabling the creation of in-app messaging without requiring engineering involvement, these teams have been able to easily provide step-by-step guidance and support to trial account users or those using free versions of services. This has resulted in a smoother onboarding experience for these customers, increasing their satisfaction and reducing the likelihood of them encountering any roadblocks.
Moreover, Appcues has found great utility in SaaS web applications by allowing the implementation of user onboarding features, feature tours, and help tooltips on-the-fly. Its intuitive UI has made it easy for non-technical users to quickly onboard and utilize the product. Users have also appreciated Appcues' ability to target specific users or groups for customized features and tours. This level of customization has allowed for more personalized experiences, ensuring that users receive information and guidance that is relevant to their specific needs.
Furthermore, Appcues has proven useful for conducting NPS surveys and tutorials across entire companies. Users have reported an increase in their product's NPS over time as they were able to effectively gather feedback from their customers and use that information to make necessary improvements. Additionally, Appcues' CRM integration capabilities have facilitated seamless communication and information sharing among teams, enhancing collaboration and efficiency.
Overall, organizations like FINGENT have utilized Appcues to test applications and train users in the digital adoption space. By leveraging its features such as graphical overlays, A/B testing, and continual pivoting, users have been able to ensure the usability of their applications and improve the overall user experience. Appcues has proven to be a valuable asset for teams across various industries, assisting them in achieving their goals of effective onboarding, personalized guidance, and continuous improvement.
Effortless Flow Creation and Testing: Users have found it effortless to create flows and test them in real-time with Appcues. This has eliminated the need for implementing flows on production first, saving time and resources.
Insightful Analytics: Reviewers appreciate the insightful analytics provided by Appcues, which help them understand how users behave and interact with their flows. This information enables them to make necessary changes for maximum impact.
Easy Segmentation: Many users praise the ease of use of Appcues' segmentation feature. It allows them to target each user separately and personalize the experience, enhancing user engagement and satisfaction.
Limited customization options for banners and pop-ups: Some users have expressed that they wish Appcues offered more features and customization options for theming banners and pop-ups, allowing them to create a more unique and tailored user experience.
Lack of comprehensive tutorials and onboarding documentation: Several reviewers have mentioned that while Appcues is easy to use once you figure it out, they were disappointed by the lack of tutorials provided upon logging in. They feel that quick setup guidance or simple onboarding documentation would be helpful for new users.
Need for improved organization in the management console: A number of users have mentioned that they find the way Appcues are organized in the management console to be less than intuitive. They suggest that improvements could be made to make it more user-friendly and easier to navigate.
Based on user reviews, here are the three most common recommendations for Appcues:
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Onboarding and Assistance: Users recommend Appcues for easily onboarding new customers and suggest reaching out to customer success for assistance. They also advise starting small and iterating workflows to ensure a smooth onboarding experience.
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Informing Users and Engaging Attention: Appcues is recommended for informing users about new features or collaborations. Users find it simple and affordable for engaging users and grabbing their attention. However, they mention that some technical capability is required to set up the SDK and data flows.
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Integration and Support: Users emphasize the importance of proper integration with Appcues to maximize its benefits. They suggest working with developers to ensure a seamless integration process. Additionally, users appreciate the quality of customer support provided by Appcues, highlighting their responsiveness in addressing queries and issues.
These recommendations highlight the user-friendly nature of Appcues, its effectiveness in onboarding customers, its ability to inform and engage users, and the importance of integration and support for a smooth experience.
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
July 27, 2021
Appcues--a great product to increase feature usage
- Better NPS over time
- Helps identify less used features
- Helps increase usage of features
May 01, 2021
Customer progression!
- Faster communication
- Measuring NPS
- Customer Surveys
April 28, 2021
Don't let your PMs get hold of Appcues. They will stop making intuitive products and let Appcues do all the work!
- Because of automated onboarding, no longer human resources go into giving online demos to our clients. Appcues takes care of this for us.
- Based on flow analytics, we have understood the features or product steps in which users get confused and thus require rework or improvement.
- Appcues is so great at what it does that our product managers have to stop putting in the effort to create intuitive products in the first place!
April 23, 2021
Appcues
- Faster self learning
- Faster training
- Low learning curve
April 20, 2021
Easy-to-use Product Adoption Tool
- Helped us increase user engagement within our product.
- Has helped us increase the number of users actually reading important information vs. us emailing them.
- Has helped us increase conversions of our trials to sign ups by helping our users see the value of our product more quickly.
April 07, 2021
Appcues: User onboarding made simple and quick
- Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
- Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
March 26, 2018
Appcues - Great Product!
- We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
- Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
- Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.