TrustRadius Insights
Appcues has proven to be an invaluable tool for a variety of users across different teams and industries. With its ability to automate …
Starting at $299 per month/billed monthly
View PricingOverview
What is Appcues?
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The…
Recent Reviews
Pricing
Essentials
$299
Cloud
per month/billed monthly
Growth
$879
Cloud
per month/billed annually
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Navattic’s interactive product demo ft. Natalie Marcotullio | Behind The Experience Ep. 10
YouTube
Product Details
- About
- Competitors
- Tech Details
What is Appcues?
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
Appcues Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Appcues has proven to be an invaluable tool for a variety of users across different teams and industries. With its ability to automate onboarding through interactive walkthroughs, users have been able to effectively guide new customers through their platforms. This feature has helped in streamlining the onboarding process, reducing the need for manual intervention and ultimately improving the overall user experience.
In addition, Appcues has empowered customer success, customer support, and sales teams to assist non-technically savvy customers with setting up their accounts. By enabling the creation of in-app messaging without requiring engineering involvement, these teams have been able to easily provide step-by-step guidance and support to trial account users or those using free versions of services. This has resulted in a smoother onboarding experience for these customers, increasing their satisfaction and reducing the likelihood of them encountering any roadblocks.
Moreover, Appcues has found great utility in SaaS web applications by allowing the implementation of user onboarding features, feature tours, and help tooltips on-the-fly. Its intuitive UI has made it easy for non-technical users to quickly onboard and utilize the product. Users have also appreciated Appcues' ability to target specific users or groups for customized features and tours. This level of customization has allowed for more personalized experiences, ensuring that users receive information and guidance that is relevant to their specific needs.
Furthermore, Appcues has proven useful for conducting NPS surveys and tutorials across entire companies. Users have reported an increase in their product's NPS over time as they were able to effectively gather feedback from their customers and use that information to make necessary improvements. Additionally, Appcues' CRM integration capabilities have facilitated seamless communication and information sharing among teams, enhancing collaboration and efficiency.
Overall, organizations like FINGENT have utilized Appcues to test applications and train users in the digital adoption space. By leveraging its features such as graphical overlays, A/B testing, and continual pivoting, users have been able to ensure the usability of their applications and improve the overall user experience. Appcues has proven to be a valuable asset for teams across various industries, assisting them in achieving their goals of effective onboarding, personalized guidance, and continuous improvement.
Effortless Flow Creation and Testing: Users have found it effortless to create flows and test them in real-time with Appcues. This has eliminated the need for implementing flows on production first, saving time and resources.
Insightful Analytics: Reviewers appreciate the insightful analytics provided by Appcues, which help them understand how users behave and interact with their flows. This information enables them to make necessary changes for maximum impact.
Easy Segmentation: Many users praise the ease of use of Appcues' segmentation feature. It allows them to target each user separately and personalize the experience, enhancing user engagement and satisfaction.
Limited customization options for banners and pop-ups: Some users have expressed that they wish Appcues offered more features and customization options for theming banners and pop-ups, allowing them to create a more unique and tailored user experience.
Lack of comprehensive tutorials and onboarding documentation: Several reviewers have mentioned that while Appcues is easy to use once you figure it out, they were disappointed by the lack of tutorials provided upon logging in. They feel that quick setup guidance or simple onboarding documentation would be helpful for new users.
Need for improved organization in the management console: A number of users have mentioned that they find the way Appcues are organized in the management console to be less than intuitive. They suggest that improvements could be made to make it more user-friendly and easier to navigate.
Based on user reviews, here are the three most common recommendations for Appcues:
-
Onboarding and Assistance: Users recommend Appcues for easily onboarding new customers and suggest reaching out to customer success for assistance. They also advise starting small and iterating workflows to ensure a smooth onboarding experience.
-
Informing Users and Engaging Attention: Appcues is recommended for informing users about new features or collaborations. Users find it simple and affordable for engaging users and grabbing their attention. However, they mention that some technical capability is required to set up the SDK and data flows.
-
Integration and Support: Users emphasize the importance of proper integration with Appcues to maximize its benefits. They suggest working with developers to ensure a seamless integration process. Additionally, users appreciate the quality of customer support provided by Appcues, highlighting their responsiveness in addressing queries and issues.
These recommendations highlight the user-friendly nature of Appcues, its effectiveness in onboarding customers, its ability to inform and engage users, and the importance of integration and support for a smooth experience.
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
July 27, 2021
Appcues--a great product to increase feature usage
Appcues is used by my company to enable NPS surveys and for tutorials on our products. It is used across the whole company for all our products--three products in total. In fact, with the tutorials in place, our product NPS has increased over the last two and a half years.
- NPS surveys
- Announcements
- Tutorials
- Fewer bugs (by far the most important point)
- Faster customer care
- Easier tutorial deployment process
- Tutorials
- NPS surveys
- Better NPS over time
- Helps identify less used features
- Helps increase usage of features
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
April 28, 2021
Don't let your PMs get hold of Appcues. They will stop making intuitive products and let Appcues do all the work!
Our Customer Experience Team is using Appcues to onboard new customers onto our B2B SaaS platform. We use it to automate onboarding by showing interactive walkthroughs with the help of various kinds of graphical overlays that take over your existing user interface to guide the user throughout the platform in an intuitive manner.
- It is effortless to create flows and test them out in real-time instead of implementing them on production and then doing so.
- It provides insightful analytics of how users behave and interact with your flows which helps you change them to maximize impact.
- Segmentation has never been easy. You can get into the nitty-gritty and target each user separately.
- I wish the survey had more options other than NPS. In that as well, we miss conditional branching options.
- If somebody inadvertently skips a step, there is no option to provide a list of steps in the flow to the user from which they can choose to start their tour again.
- I feel that many more features can be introduced in the theming of banners and pop-ups.
- Based on the plan that users sign up for, we can take them through different flows suitable for them instead of just showing a general walkthrough for everything.
- The fact that you don't need coding skills to program all the flows. After your tech team has integrated Appcues with your website or SaaS platform, any non-tech person can go wild with their creativity.
- The surveys that we conduct through Appcues help us gauge customer satisfaction and track it periodically to improve it.
- Because of automated onboarding, no longer human resources go into giving online demos to our clients. Appcues takes care of this for us.
- Based on flow analytics, we have understood the features or product steps in which users get confused and thus require rework or improvement.
- Appcues is so great at what it does that our product managers have to stop putting in the effort to create intuitive products in the first place!
April 20, 2021
Easy-to-use Product Adoption Tool
We use Appcues within our church management SaaS product to do product walkthroughs, collect survey/feedback forms, and notify users of new features or information. Appuces allows the marketing and product teams to create in-app messaging without having to go through engineering. This makes it much easier to do continual A/B testing and faster pivoting.
- As a whole, Appcues is very easy to use.
- You can build templates to easily style future modal windows and tooltips.
- They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
- Appcues doesn't allow you to track clicking the X in the top right corner to close a modal window. So, if a user clicks the X you can't build criteria around it to say "if someone clicks the X then do/don't show the modal again next time." You can only build criteria around buttons.
- The checklists are great to have, but I feel they could have a lot more functionality options. Example: If you wanted to have a checklist item direct someone to another page, it would be great to be able to check that item off without having to fire an event off of a flow.
- The NPS tool is nice, but I feel it could be more robust. We ultimately will be using a different NPS tool.
- Modal window to provide users information
- Walkthroughs to onboard new users
- Ability to collect in-app feedback
- Helped us increase user engagement within our product.
- Has helped us increase the number of users actually reading important information vs. us emailing them.
- Has helped us increase conversions of our trials to sign ups by helping our users see the value of our product more quickly.
One of the things we really loved about Appcues that ultimately led us to go with them is that it has a two-way integration with Heap Analytics. We are big fans of Heap, so being able to create user segments in Heap and push them over to Appcues to show modals to was a huge plus to us. We also found Appcues to be easier than many of the other products out there, which meant less time training new employees how to use it.
April 07, 2021
Appcues: User onboarding made simple and quick
Appcues is used within SaaS web applications that our business provides to internal users and customer users alike. The main problem Appcues addresses are the ability to implement user onboarding features, feature tours and help tooltips on-the-fly directly into your production web application. This mitigates from having to effectively hardcode these user-oriented features into your Development, QA, and Production environments and lets you make changes to them immediately, without having to push changes through each environment. Appcues also lets you target these features (tours, tooltips, user onboarding, etc.) to specific users, groups of users, customers, etc.
- Implement application/feature/release tours for web applications.
- Make changes directly on production without the need to stage them in Dev or QA.
- Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.
- There are certain limitations of where tooltips can be placed, depending on the application is built.
- The way 'appcues' are organized in the management console can be a little more user-friendly.
- Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
- Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
March 26, 2018
Appcues - Great Product!
Appcues is currently being used by our customer success and customer support departments as well as our sales team for customers signing up for our trial accounts and our free versions of our services. There are many features within our app and our customer are oftentimes not technically savvy, so Appcues helps guide our new customers through setting up their account.
- Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers.
- Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive.
- Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.
- We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
- Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
- The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
- We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
- Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
- Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.
Appcues is much more affordable than WalkMe and Pendo from our research. We were previously using Intercom, however Intercom was designed more for purely in-app messaging rather than actually providing flows and cues guiding users throughout an app. We also received lots of complaints from users about Intercom's messaging, which they found to be annoying thus requested to turn off.