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https://media.trustradius.com/product-logos/jy/m2/XA76GF9UT5NQ.PNGAppFolio Inc.User-friendly, Variety of Features, Always Improving and Great Support Services!2019-01-11T19:58:41.364ZThis is our MAIN program in the office; therefore, I use it every single day. It's always open on one of my Internet tabs on Mozilla. The actual layout of the homepage, including the color scheme of the program, is easy to follow, read, understand, and pleasing to the eye (soft blue hues). You can easily keep track of vendors, owners, tenants, and billing/invoicing. I think it's a quick program to learn even though there are so many features I don't personally use - I know several other people in our office use them. If we ever have an issue we can contact them and the turn around time is super fast. They call us the same day and are always helpful and knowledgeable and even follow up with emails after the calls. AppFolio welcomes suggestions from clients and actually follows through with implementing the updates! They are always evolving and making things easier and more efficient.
Maintenance orders are a breeze with our system. Vendors are integrated with billing and we have all the information in one place. We also find it very easy to advertise with this program and it goes out to several locations and websites. Our website is also powered through AppFolio so it saves us an additional step when making updates and getting the most accurate information out there. I'd definitely recommend this program 10/10!,It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues.
AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order.
I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program.,Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere.
Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.,8,As far as positive impact, we are much more organized as a company as far as accounting, maintenance, and managing tenant issues. We are all on the same page and know where to find notes, emails, letters, information, etc... and can be more self-sufficient and self-directed. I think this is a major plus as far as business goes, as time is money. The more efficient you can be, the more time that is saved, the more money that's saved, period.
I don't work in Accounting and I haven't had any discussions regarding negative impacts in regards to this program. However, we've been using this since 2013 and we're on our 6th year as a business and I've heard others in our organization saying how much AppFolio has improved over that short time and how it keeps getting more intuitive and better with time. At no point have our leaders considered getting rid of the program or implementing a different program.,TSheets, Google Drive, Dropbox,8,Yes,Yes, one time I reached out to them regarding an urgent situation because we kept getting calls for this unit that was no longer available. They responded within 30 minutes, had the ad taken down within an hour and we stopped getting calls by the end of the day. They are quick moving and very helpful in getting issues resolved.,Letters - creating uniform, consistent, accurate letters to send out to tenants or owners
Reports - creating tenant directories, owner directories, vendor ledgers, etc...
Applications - completing, submitting, entering, screening, and contacting applicants as well as co-signers.,Adding new tenants with future tenants already moved in - it's a major process (hiding tenants, moving tenants in, unhiding tenants, changing dates).
How charges are calculated and how we have to keep of certain items on our end instead of the system doing what it should do automatically.
Maintenance requests submitted by tenants are all over the place. Some work orders lack a lot of important information which ultimately creates inefficiency for our office. We end up reaching out to them to get more information but also have to wait to hear back from them instead of it being submitted with enough information the first time.
Subletting - major flaws with the system as far as requiring change in move out/move in dates, not charging rent properly, not allowing us to move new tenants in without moving out current tenants who are staying...,Yes,10Heather UrbanThe best there Is2017-12-05T18:43:44.169ZWe use AppFolio for all our leasing and management operations. The software is linked to our website (AppFolio is the creator and administrator) so vacancies post immediately. Everything property management is done through AppFolio such as reports, paying vendors and owners, paying management fees, collections of rents and other charges, tenant general liability insurance, sending text and emails to tenants/residents.,Support is phenomenal. Response time is great and results are immediate.
By far the easiest property management software I have ever used. If mistakes are made, making corrections is extremely easy and does not clutter up reports, ledgers or other areas of the account.
Posting directly to the website and other internet sites is so simple and quick. No more do I spend time inputting data in my software then again to the website and yet again to internet advertisements. Data is entered once and moved to all of these locations at the click of a button.,The calendar needs a lot of improvement. Currently it will sync with Google calendar but I would like to see it sync directly with my Outlook calendar.
It would be extremely beneficial if lease expiration dates would post to the calendar OR if AppFolio would notify me in advance that a lease expiration is upcoming.
I would like some sort of notification when an on-line payment is made.
The ability to send group text messages and emails would be an added luxury.
I would like to have the ability to add or take away from the Dashboard.,10,Before AppFolio, it would take quite a bit of time to complete the move in flow from applicant to tenant. The time saved has been termendous, reducing payroll expenses and other overhead costs.
The ability to do everything on-line from applicantion to payment of fees and deposits to signing the lease has also reduced payroll expenses and other overhead. As a start-up company I am doing everything from securing new business to leasing, inspections, hiring vendors, monitoring the work of vendors, paying bills and owners. Because I can accomplish all of this from my cell phone, laptop and iPad, things get done immediately no matter where I am.
Negative impact: I FIND MYSELF WORKING ALL HOURS OF THE DAY AND NIGHT. Because access is available anywhere, anytime, I cannot control myself! :),Skyline, One Site and Buildium,QuickBooks Online, Microsoft Office 365Robin Quick, CPM®, HCCPAppFolio-Friendly to all size companies2017-12-05T18:39:45.903ZWe use Appfolio as our Property Management program to do all our leasing, accounting, and maintenance daily work. Appfolio is very user friendly and has helped us streamline our leasing and several of our accounting processes. It has increased our online availability which has helped us reach our customers all over the world. We have a lot of international students that comes to our local university and the online leasing process and tenant portal has greatly minimized the time it takes to get a lease signed and receive payment from the customer.,Their search features are awesome and it helps us find Tenants, Owners and Vendors by first name, last name, or phone number. It's great!
Reporting and accounting are very simple and have streamlined several of our processes that used to take hours to do usually can be done in one hour or less. Emailing reports to Owners has now been reduced from 2 days to 1 to 2 hours-that has been a great time saver.
Being mobile friendly has allow our employees and our tenants access to what they need 24/7 and almost everyone uses some kind of mobile device which has helped increase visibility for our units and helps keep our vacancy rate low.
Their support team is always there to help and has been a great asset to have to rely on their help.,There is some reporting that we would like to see for our Owners and Tenants. Their vacancy report is one we wish we could pull in the tenants phone number to be able to have it on our report when we print.
Maintenance also has reporting that we would like to be able to produce from the keys checked out and keys returned so we can stay on top of checking out our units better. We would also like to do reports from the inspections. Being able to print the units coming vacant at the end of any given month and printing it so we know which unit needs to have painting, cleaning and carpet cleaning done would be very helpful. Right now we export the units and copy and paste into a spreadsheet template to have what we need for our maintenance board.
The process to remove misapplied rent or how to refund money to a tenant is a several step process we would like to see simplified.,10,We have been able to utilize our current employees with our growth without adding more overhead cost by having to hire more employees.
The cost of the program has not really allowed us to see much of a profit on the bottom line of not having to hire more employees because as we grow our units so does the cost of the program grow.
We have 2 offices several miles away from each other and Appfolio has allowed us to stay in real time in both offices because of the program being web based.,Sage 300 ERP,Sage 100 ERPVivian McClintockAppFolio: Easy to Use, Hard to Master2017-11-29T19:33:52.799ZWe use AppFolio to communicate with the property managers of specific clients. Most of the communication is used in reviewing and accepting budget changes and expenses that is recorded and filed through AppFolio and then transferred to the Asset Managers. It's used only by a couple people in a specific department and addresses the business problem of having multiple "telephone effect" moments between managers.,AppFolio excels at generating reports that are easy to read and understand
AppFolio is also easy to use, and provides userfriendly instructions
Customer support is helpful and analysts are often willing to spend much of their time to help clients learn the product,AppFolio does not have much room for customizability outside of the standard report format
Licensing is sometimes a problem, though the company is friendly about using trial accounts
Program often hangs on mobile devices,7,AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.,Yardi Property Management and Argus,Oracle Access Management, Argus, Yardi Property Management, Yardi Senior Living, Oracle Berkeley DB, Oracle Database, Property Matrix, Profit Property&Casualty, PropertybaseVerified UserToo many varied properties thising & thating....AppFolio2017-03-14T21:00:15.484ZAt present, AppFolio manages about 87 rental properties (single & multi-unit) throughout the US for a client. It tracks vacancies, rent, expenses, work orders, tenants (might as well throw in the kitchen sink) through to financial statements. Honestly, I do not believe these many properties could be properly tracked w/o AppFolio. My client simply loves the product. I do find that the traditional accounting section is quite a bit dated.,Tracking work orders per property.
Tracking vacancies
Tracking rent due/paid,Although, AppFolio has made some recent improvements to the financial statements (yeah), more flexibility and options are still needed.
I know a number of peers shy away from AppFolio because the accounting section operates like accounting software in the late 80's, early 90's.
Sometimes, it takes a great amount of sleuthing to find an original transaction, or retrieve more detail.,7,This is more difficult for me to answer. I do not run a property management firm. I simply use the product that my client had in place. Further, I really mostly use the accounting section.,None,QuickBooks Online, Xero, QuickBooks Premier, QuickBooks for Mac, QuickBooks Enterprise Solutions, Bill.com, TSheets, Avalara AvaTax, HubdocChristy Bertani
Unspecified
AppFolio Property Manager
7 Ratings
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