AppFolio Property Manager

Clear Overview of Work Orders: Many users have praised AppFolio Property Manager for providing a clear overview of work orders, allowing them to easily track the progress of maintenance tasks. This feature has been particularly helpful in keeping the maintenance side of their business organized and efficient.

Efficient Tracking of Tenant Payments: Several reviewers appreciate how AppFolio Property Manager makes it easy to track tenant payments and categorize charges and credits efficiently on ledgers. They can quickly see if tenants owe various charges such as water/sewer fees, pet fees, late fees, etc. The system's chronological order organization further enhances usability.

Useful Reports and Letters Section: A number of users frequently utilize AppFolio Property Manager's Reports and Letters section. They find it helpful to have a uniform format that maintains professionalism and consistency when generating reports or sending selective letters to tenants without including everyone. The user also notes that the formatting in this section has improved over the past two years.

Difficult to Use: Several users have found the system difficult to use, particularly for non-technical individuals. They have expressed frustration with navigating through the software and understanding its features.

Issues with Parking Tracking and Reporting: Users have mentioned issues with parking tracking and generating reports that contain all the necessary information for their company's vehicles. This has caused inconvenience and hindered their ability to effectively manage their parking operations.

Challenging Pricing Structure: Some users have complained about the pricing structure, especially for large multi-unit buildings with parking. They feel that the costs are not reasonable or transparent, which has led to dissatisfaction among customers.

The recommendations from users are as follows:

• Take advantage of the training videos offered for free with the program.
• Balance accounts before transitioning to the AppFolio accounting system.
• Avoid using the software for larger properties with many regulations.
• Switch to AppFolio+.
• Ask questions and request a hands-on demo when meeting with the AppFolio team.
• Utilize the help offered by the support team.

Users highly recommend:

• Making the switch to AppFolio for property management needs.
• Taking advantage of all the helpful trainings and features.
• Asking for help from the community of experts for quick and personalized service.

Users find AppFolio:

• Easy to learn and navigate with responsive support staff.
• A great value for property management software.
• Immensely helpful for property management.
• Great for simplifying accounting processes and improving efficiency.

Users recommend:

• Using AppFolio for larger companies or those managing different types of properties.
• Researching the right software before making a decision.
• Testing the system and not being afraid to explore it.
• Tracking and updating home inspections for better reporting.

Some users suggest:

• Creating more opportunities for user customization and improving usability.
• Using AppFolio despite higher costs, as it has been a huge success for their business.

Users highly recommend using AppFolio:

• For managing complexes remotely, as it gives their business an advantage over competitors.

They believe that using AppFolio:

• Is a great product with a great team that listens to feedback.

Users highly recommend taking advantage of all of AppFolio's features. They also find it to be:

• Great software with an affordable price.

They praise:

• The ease of use, mobility, and customer service of AppFolio.

Overall, users think that AppFolio:

• Is constantly evolving and highly recommend it.

They suggest using the online help center for quick answers to any questions.