Overview
What is AppFolio Property Manager?
AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality,…
Don't use AppFolio Property Manager for property-management software!
TrustRadius Insights
AppFolio Property Manager is a great way to manage your renters!
AppFolio Limitations
AppFolio for Self Managing Your HOA
AppFolio Review
AppFolio Provides a Mid-Tier Solution at a Reasonable Price
Great, Easy to Use, Resident-Friendly Property Management Tool
Tech support is terrible
AppFolio Property Manager: Big Systems for Property Managers
AppFolio Property Manager: The Best Way To Be Efficient as A Landlord!
User-friendly, Variety of Features, Always Improving and Great Support Services!
The best there Is
AppFolio-Friendly to all size companies
AppFolio: Easy to Use, Hard to Master
Reviewer Pros & Cons
Pricing
Community Associations
$0.85
Plus - Community Associations
$0.85
Student Housing
$1.25
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is AppFolio Property Manager?
AppFolio Property Manager Screenshots
AppFolio Property Manager Competitors
- Yardi Voyager
- Buildium
- RealPage
AppFolio Property Manager Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | United States |
Supported Languages | English |
Frequently Asked Questions
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Reviews and Ratings
(48)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
AppFolio has proven to be a valuable tool for property management, leasing, accounting, and maintenance operations. Users find the program's layout easy to follow and appreciate its pleasing visual design. With AppFolio, users can easily track vendors, owners, tenants, and billing/invoicing, allowing them to streamline their operations effectively. Customer support is quick with a fast turnaround time, and the staff is knowledgeable and helpful. One of the standout features of AppFolio is its commitment to customer feedback, as it welcomes suggestions and implements updates to improve the software's efficiency. Maintenance orders are made more efficient with integrated vendor and billing information. Additionally, users find it easy to advertise with AppFolio as it reaches multiple locations and websites. The software also integrates seamlessly with company websites to save time in making updates and ensure accurate information. It simplifies the rental application process, including background checks and online rent and deposit payments. Users also benefit from its integration with the investor management portal, which enables property performance assessment. Additionally, AppFolio acts as a portal for residents to make rental payments and access resident files conveniently. The software helps with organizing tasks such as scheduling tours, preparing for move-ins, generating reports, and providing valuable analytics and data insights for market rent and budgeting. One of the key advantages of using AppFolio is its ability to handle multiple entities in one system with a single login. Overall, AppFolio has been praised for improving leasing processes, increasing online availability, tracking vacancies, rent, expenses, work orders, financial statements for multiple rental properties effectively. Moreover, it extends its functionality to managing HOAs by providing a digital platform for all aspects of HOA management. The software offers deep and complex functions for property management tasks and reporting that have been highly beneficial across corporate offices for accounting functions and investment management.
However, some users have noted a decline in customer service quality over time, particularly in the online chat support system. Despite this, AppFolio remains widely used for its communication and collaboration features, addressing the business problem of streamlining communication and avoiding miscommunication between property managers and asset managers. Overall, AppFolio has proven to be a reliable solution for property management businesses, allowing them to efficiently organize their operations and streamline communication between various stakeholders.
Clear Overview of Work Orders: Many users have praised AppFolio Property Manager for providing a clear overview of work orders, allowing them to easily track the progress of maintenance tasks. This feature has been particularly helpful in keeping the maintenance side of their business organized and efficient.
Efficient Tracking of Tenant Payments: Several reviewers appreciate how AppFolio Property Manager makes it easy to track tenant payments and categorize charges and credits efficiently on ledgers. They can quickly see if tenants owe various charges such as water/sewer fees, pet fees, late fees, etc. The system's chronological order organization further enhances usability.
Useful Reports and Letters Section: A number of users frequently utilize AppFolio Property Manager's Reports and Letters section. They find it helpful to have a uniform format that maintains professionalism and consistency when generating reports or sending selective letters to tenants without including everyone. The user also notes that the formatting in this section has improved over the past two years.
Difficult to Use: Several users have found the system difficult to use, particularly for non-technical individuals. They have expressed frustration with navigating through the software and understanding its features.
Issues with Parking Tracking and Reporting: Users have mentioned issues with parking tracking and generating reports that contain all the necessary information for their company's vehicles. This has caused inconvenience and hindered their ability to effectively manage their parking operations.
Challenging Pricing Structure: Some users have complained about the pricing structure, especially for large multi-unit buildings with parking. They feel that the costs are not reasonable or transparent, which has led to dissatisfaction among customers.
The recommendations from users are as follows:
- Take advantage of the training videos offered for free with the program.
- Balance accounts before transitioning to the AppFolio accounting system.
- Avoid using the software for larger properties with many regulations.
- Switch to AppFolio+.
- Ask questions and request a hands-on demo when meeting with the AppFolio team.
- Utilize the help offered by the support team.
Users highly recommend:
- Making the switch to AppFolio for property management needs.
- Taking advantage of all the helpful trainings and features.
- Asking for help from the community of experts for quick and personalized service.
Users find AppFolio:
- Easy to learn and navigate with responsive support staff.
- A great value for property management software.
- Immensely helpful for property management.
- Great for simplifying accounting processes and improving efficiency.
Users recommend:
- Using AppFolio for larger companies or those managing different types of properties.
- Researching the right software before making a decision.
- Testing the system and not being afraid to explore it.
- Tracking and updating home inspections for better reporting.
Some users suggest:
- Creating more opportunities for user customization and improving usability.
- Using AppFolio despite higher costs, as it has been a huge success for their business.
Users highly recommend using AppFolio:
- For managing complexes remotely, as it gives their business an advantage over competitors.
They believe that using AppFolio:
- Is a great product with a great team that listens to feedback.
Users highly recommend taking advantage of all of AppFolio's features. They also find it to be:
- Great software with an affordable price.
They praise:
- The ease of use, mobility, and customer service of AppFolio.
Overall, users think that AppFolio:
- Is constantly evolving and highly recommend it.
They suggest using the online help center for quick answers to any questions.
Attribute Ratings
Reviews
(1-2 of 2)Tech support is terrible
- Tenant portal.
- Collect tenant payments via ACH.
- Ease of data entry.
- Customer service is awful.
- Only one bank account allowed per specific GL account number.
- Should have a dedicated support line with techs who know the program.
Their tech support and customer service can be nonexistent at times.
- Collecting rents via ACH is a positive.
- Managing turnover via rpeorts is a positive.
- Not being able to talk to someone in support regarding questions is a problem.
- It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues.
- AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order.
- I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program.
- Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere.
- Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.
- As far as positive impact, we are much more organized as a company as far as accounting, maintenance, and managing tenant issues. We are all on the same page and know where to find notes, emails, letters, information, etc... and can be more self-sufficient and self-directed. I think this is a major plus as far as business goes, as time is money. The more efficient you can be, the more time that is saved, the more money that's saved, period.
- I don't work in Accounting and I haven't had any discussions regarding negative impacts in regards to this program. However, we've been using this since 2013 and we're on our 6th year as a business and I've heard others in our organization saying how much AppFolio has improved over that short time and how it keeps getting more intuitive and better with time. At no point have our leaders considered getting rid of the program or implementing a different program.
- Letters - creating uniform, consistent, accurate letters to send out to tenants or owners
- Reports - creating tenant directories, owner directories, vendor ledgers, etc...
- Applications - completing, submitting, entering, screening, and contacting applicants as well as co-signers.
- Adding new tenants with future tenants already moved in - it's a major process (hiding tenants, moving tenants in, unhiding tenants, changing dates).
- How charges are calculated and how we have to keep of certain items on our end instead of the system doing what it should do automatically.
- Maintenance requests submitted by tenants are all over the place. Some work orders lack a lot of important information which ultimately creates inefficiency for our office. We end up reaching out to them to get more information but also have to wait to hear back from them instead of it being submitted with enough information the first time.
- Subletting - major flaws with the system as far as requiring change in move out/move in dates, not charging rent properly, not allowing us to move new tenants in without moving out current tenants who are staying...