A better solution for responding to, monitoring, and reporting your reviews.
We use AppFollow to help import our Apple reviews into Zendesk so our agents can respond to them. We then also use AppFollow to help QA …
AppFollow
AppFollow
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What is AppFollow?
AppFollow in Helsiki offers their software for app store optimization (ASO), as well as replying to app user reviews and ratings.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is AppFollow?
AppFollow in Helsiki offers their software for app store optimization (ASO), as well as replying to app user reviews and ratings.
AppFollow Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Frequently Asked Questions
What is AppFollow?
AppFollow in Helsiki offers their software for app store optimization (ASO), as well as replying to app user reviews and ratings.
What is AppFollow's best feature?
Reviewers rate Keyword analysis highest, with a score of 10.
Who uses AppFollow?
The most common users of AppFollow are from Small Businesses (1-50 employees) and the Internet industry.
Reviews and Ratings
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Reviews
(1-3 of 3)- Popular Filters
Companies can't remove reviews or game the system. Here's why
We use AppFollow to help import our Apple reviews into Zendesk so our agents can respond to them. We then also use AppFollow to help QA our agents and track changes with different deployments.
- Imports reviews to Zendesk.
- Provides date specific reporting.
- Allows you to quickly see positive and negative reviews.
- Allows you to track how your responses are affecting your review score.
- Connecting with Zendesk and getting started can be a bit confusing.
- The interface can be hard for a new client to navigate.
August 26, 2020
Great tool for organic growth
It was used in Marketing for App Store Optimization and research.
- Monitor app performance across markets and keyword ranking
- Tool for reviews and customer support
- Tool for app page optimization
- Analytic tool for organic traffic
- Add more countries
- App Featuring for Google Play
March 02, 2019
AppFollow delivers way more value than a free version should (integrations, reports, keywords, tracking, etc.)
AppFollow is used by our mobile app company evaluating our app store metadata and keyword positions in both the Android and iOS app stores. We also have AppFollow integrated with Slack therefore we are able to get real-time app reviews on our product. Currently, only our marketing department uses AppFollow ASO research and tests. AppFollow for us addresses our all our app store needs from benchmarking against competitors to viewing our rankings in international markets, and integrating with other business apps and sending email detailed reports.
- One of AppFollow's core features is their keyword rankings. With both our Android and iOS app I'm able to view the keyword and position of our app for that keyword. I'm also able to toggle the dates and see the history positioning. Not only is this available for US app stores but global app stores. This is extremely helpful when A/B testing.
- Another key feature to AppFollow is their integrations. Being able to integrate AppFollow with Slack has been extremely helpful. With this integration, we are able to see reviews in real-time and respond to them right from Slack.
- We don't check AppFollow every day. With that said, it's important for us to get daily and weekly reports from AppFollow about our ASO performance. You can easily check which reports you would like, how often, and where to in a matter of seconds.
- Even with the paid plans, you don't get many keywords. We were on the Essential plan for a few months but began to realize that we weren't getting that many keywords, only 3x more than the free plan. We decided to look into higher volume keyword tools because of this restriction.
- I'm not sure if this is a feature or not, but it would be extremely helpful to be notified if one of our apps becomes featured in the app store. Essentially an alert to let us know to expect a ton of volume or a heads up not to send out a new build.