Overview
What is Appian?
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
Great Low code - no code Workflow tool in the market!!
TrustRadius Insights
Appian Is The Best Low ode Plateform
Low-code Prog: The Best Way To Digitalize Your Life
Best in class BPM tool
Appian is one of the best Low Code platform
BEST BPM TOOL - APPIAN
Quickly deliver upon your ROI goals
Leading us into the future
Appian--reduce time and effort for employees
remote user
A+ for Appian
its helpful
very good workflow software
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Platform Scalability (73)9.494%
- Reusability (75)9.494%
- Drag-and-drop Interfaces (72)8.989%
- Visual Modeling (73)8.888%
Reviewer Pros & Cons
Pricing
Appian Community Edition
$0
Application - Input-Only
$2
Application - Infrequent
$9
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
APPIAN DEMO RECORDING SESSION # 91-9866955524
Appian Developer Tutorial for Beginners | Appian Training
APPIAN DEMO
APPIAN DEMO | Harsha Trainings |
Features
Low-Code Development
Low-code development tools allow non developers to build simple process applications with little oversight. These tools simplify the application building process, and are frequently used for simple process applications.
- 8.8Visual Modeling(73) Ratings
Visual modeling tooling allows business users to design processes visually.
- 8.9Drag-and-drop Interfaces(72) Ratings
Drag-and-drop interface for building applications
- 9.1Platform Security(71) Ratings
Security guardrails in place to help prevent malware, data breaches etc.
- 8.8Platform User Management(72) Ratings
Tools enabling admins to control user access and on-board and off-board users
- 9.4Reusability(75) Ratings
An internal repository where assets, modules, and even entire applications can be reused
- 9.4Platform Scalability(73) Ratings
Apps developed by low-code platform must be scalable and capable of supporting large numbers of users
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Appian?
Appian provides a software development platform that combines Full-Stack Automation and enterprise low-code to rapidly deliver business applications. Appian can be used to improve customer experience, achieve operational excellence, and simplify global risk and compliance.
Appian is a platform for building enterprise software applications. Appian boasts running some of the most important processes at companies like Enterprise Rent-A-Car, Aviva, Dallas/Fort Worth International Airport, and the US Department of the Treasury.
Some Appian use cases include - Intelligent Business Process Management Systems (iBPMS), Dynamic Case Management (DCM), Digital Process Automation (DPA), Robotics Process Automation (RPA), and Low-code Development.
Appian Features
Low-Code Development Features
- Supported: Visual Modeling
- Supported: Drag-and-drop Interfaces
- Supported: Platform Security
- Supported: Platform User Management
- Supported: Reusability
- Supported: Platform Scalability
Appian Screenshots
Appian Videos
Appian Competitors
- OutSystems
- Pega Platform
- Salesforce
Appian Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Appian Downloadables
- Enterprise Checklist: Pave The Path To Digital Prowess With Low-Code Platforms
- The BPM Guide: Accelerating Digital Transformation
- The Case Management Guide
- Appian Product Overview
- Appian Premier Support
- Deliver Customer Experience Excellence
- Appian for Employee Experience
- Appian Intelligent Contact Center™ Platform
- The Total Economic Impact™ Of Appian
- The 2021 Ultimate Low-Code Automation Buyer's Guide
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(268)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Appian has proven to be a versatile and valuable tool for a wide range of use cases across various industries. Users and customers have reported success in automating business processes, improving productivity, and streamlining operations. Organizations have utilized Appian to replace manual paper-based systems, enabling online applications, document uploads, and simultaneous stakeholder reviews. This has greatly enhanced collaboration and cross-referencing of applications between different organizations.
In the healthcare sector, Appian has been instrumental in automating patient registration, diagnosis, and treatment workflows, eliminating paper-based processes and connecting patients with doctors and departments in a faster and more streamlined way. The platform has also been widely used for low code development and migrating older applications to the Appian code base. Additionally, Appian's capabilities in digital transformation and data analysis have allowed departments to study their own data and generate insightful reports.
Users have found Appian to be particularly beneficial for managing processes in areas such as trade reporting, client mailing process automation, onboarding new hires, workforce planning, case management, consumer marketing lists generation, CRM management, retail store remodeling, and even setting up cafes. They appreciate its ability to simplify complex tasks, automate mundane processes, and integrate with various systems. Furthermore, reviewers have commended Appian for its performance and scalability in handling large volumes of data and processes.
Overall, Appian's flexibility, customization options, user-friendly interface, collaboration features, advanced analytics capabilities, seamless integration with other systems, and overall capability for rapid development and deployment have made it a reliable choice for organizations looking to streamline operations and improve efficiency.
Intuitive User Interface: Users have consistently praised Appian for its visually uncluttered and intuitive user interface, with many stating that it allows for quick adoption by both internal and external users. The simplicity and user-friendly nature of the interface make it easy for business users with minimal training to navigate and perform tasks efficiently.
Low-Code Development Platform: Many reviewers appreciate the ease of use provided by Appian's low-code development platform. They find it beneficial that they can develop user interfaces without extensive coding knowledge, allowing for rapid application development and reduced reliance on traditional programming languages. This feature has made the development process more accessible and efficient.
Flexible Access Control: A significant number of users praise Appian for its flexibility in providing different levels of access to users based on their roles. This capability contributes to better data security and control within organizations, enhancing overall data management. Additionally, the ability to tailor processes for specific business needs and configure processes for new business users is seen as a major advantage, contributing to the software's adaptability.
Inflexible and Expensive License Model: Some users have found the license model of Appian to be inflexible and expensive, making it challenging for them to include end customer processes due to limitations in named user licenses or big bang packages.
Limited Exporting and Data Analysis Capabilities: Reviewers have mentioned limitations on exporting data to Excel, causing inconvenience for users who need to analyze large amounts of data. They have also encountered issues with the date-time stamp of exported data, leading to problems in data analysis.
Steep Learning Curve and Technical Limitations: Users have highlighted a learning curve associated with the different paradigms in Appian and experienced technical limitations when using certain browsers, particularly with date controls. Workarounds were needed to overcome these limitations.
The most common recommendations from users are:
-
Try Appian for quick application development with less resources. Users have found Appian to be a reliable platform for rapidly building applications without requiring excessive time or resources.
-
Create evaluation criteria and apply a defined score to each platform for an informed decision. Users suggest defining specific criteria to evaluate different platforms and assigning scores to objectively compare them. This approach helps in making an informed decision when selecting the most suitable platform.
-
Develop a small Proof of Concept (POC) to determine the requirements before deploying Appian. Users recommend starting with a small POC to understand the specific requirements and capabilities of Appian within the organization. This allows for a better understanding of how Appian can meet the organization's needs and ensures a successful deployment.
By following these recommendations, organizations can leverage the benefits of Appian and efficiently develop applications while making informed decisions about their technology choices.
Attribute Ratings
Reviews
(1-5 of 5)- Automate processes like reminders
- Keeping data secure
- Process modeling
- Most of the platform is hard to use
- Difficult for new users
- Little to no explanation on how to do things
- Not very good at advice on use-cases
- Not aesthetically pleasing, especially compared to its competitors
- Visual Modeling
- 50%5.0
- Drag-and-drop Interfaces
- 50%5.0
- Platform Security
- 90%9.0
- Platform User Management
- 20%2.0
- Reusability
- 30%3.0
- Platform Scalability
- 90%9.0
- Our IT automated procurement process has sped up time to get paid by a few days on every transaction
- Our approvals are more organized as a result of being put in digitally
- Managing our own tenant requires more than we have available, given the quarterly updates
- Since we have business-critical functions running in the platform, we have to thoroughly review every note of every update. Because of this we skip half of the updates since we don't have enough time to review these changes four times a year.
- Microsoft Power Automate (formerly microsoft flow)
- Automation
- Reminders
- Organization of the digital tasks occuring
- Speeding up time to receive payment from vendors
- We don't currently know of ways to further use Appian in way that is simple, inexpensive, and highly effective
- Price
- Product Features
- Product Reputation
- Don't know
- Online training
- Process modeling
- Any kind of automation
- Personal site management
- User access management
Appian - perfect tool for our ongoing business transformation
- quick mockup simple forms to show end user how the data will flow.
- task setup based on time or other triggers works very well with the the SLA reporting streamlining teams performances.
- real time information now available and we can pro actively resolve issues now and inform our customers that issues are resolved before they actually knew the issue existed.
- whole Appian Version updates require our full change team to do UAT. There should be an automated tool provided by Appian to highlight what processes will be affected by the version update.
- we have issues with time/date conversion to Australian standard time as some of the time stamps are based on Washington DC time. This makes GAP analysis when issues reported by end-users challenging some times.
- certain default form layouts cannot be amended to our needs and require a total new sprint to get exactly what we need - which again is time and money we need to invest and something a change request on a form should do the trick
- we are using Appian platform on tablets for our whole recycling trucks/fleet and have for first time a real time visibility on how we are tracking (daily over 1500 collections nationwide)
- customer billing dispute has decreased dramatically due to real time driver comments with photo and GPS data available straight away.
- SLA reporting helps us to identify bottlenecks in our internal processes across teams and we have improved our whole operations.
- before Appian platform BPM it took us 2-3 weeks to deliver a recycling bin after a customer signed up with us, but NOW 48hr max after the customer signed electronically the recycling bin is at customer location and the service can commence.
- User stories
- Bugs
- Enhancements
- improved reporting
- surfacing process issues we could improve our over processes
- more approval tasks
- digitalisation of still ongoing paper-based processes
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
Their 80/20 approach (80% workable / 20% fix bugs after implementation) at the time is not the best way when several processes are implemented and documentation should be done, but business SME's are tight up with the next process implementation.
Appian should provide a list of external vendors who are able to support their product at the same high standard as Appian does it - but with the fraction of the cost.
- Implemented in-house
- Server speed - unsure it could handle our new processes as intended
- documentation not apparent
The bug we have raised is about Date/Timestamp displays with our automated data extracts in EST and not in AEDT. That makes it difficult for reports, as time converters are required.
- Task completion
- Reports
- reverse tasks (e.g. cancel previous inputs)
- some button functionality
Good BPM Platform
- Workflow runs in memory and faster than others based on rational database
- New features and versions released in a fast way
- Support and community runs well
- Be able to refactor object names
- Upgrades could be easier
- Easy for HA on premises
- Visual Modeling
- N/AN/A
- Drag-and-drop Interfaces
- N/AN/A
- Platform Security
- N/AN/A
- Platform User Management
- N/AN/A
- Reusability
- N/AN/A
- Platform Scalability
- N/AN/A
- Easy to implement
- Less learning curve
- Performance and best practices needs attention
- IBM
- Take customer call and submit requests
- Back office task list management
- Process orchestration
- How to access Appian applications easily
- How to use Appian to manage documents and assets
- How to use Appian to support different crm channels
- Core business functions
- Business rules management
- Cloud
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Analyst Reports
- Third-party Reviews
- Implemented in-house
- Upgrade process
- Upgrade frequency
- Clean up
- Process orchestration
- System integration
- User interface
- Version control
- Upgrade
- System Maintenance
Appian solves our BPM requirements
- Rapid application development
- Low code development
- Quick applications to manage workflow
- Fast screen mockups
- Change control and version control is lagging
- Integration testing is difficult
- Plugins are more difficult to develop than they should be
- Visual Modeling
- 70%7.0
- Drag-and-drop Interfaces
- 90%9.0
- Platform Security
- 90%9.0
- Platform User Management
- 90%9.0
- Reusability
- 90%9.0
- Platform Scalability
- 50%5.0
- Positive impact is fast delivery
- Another positive is web based development so now development environment setup required
- Easy to learn
- Building case management applications
- Replacing paper forms with electronic forms
- Creating portals of information by reading from other datasource like web services and ESB sources
- Works really well as a replication mechanism between databases
- Allows us to connect to multiple datasource depending on the application need
- Auto generates scripts to generate tables changes for the backend
- We would like to look into the BluePrism to improve legacy system integration
- The CI/CD potential in the new version looks very promising
- The quick apps are something we would like to allow end users to use in the future
- Price
- Product Features
- Vendor Reputation
- Implemented in-house
- No major issues. User access management was not great but we were able to get a solution working within a couple of days.
- Building interfaces
- Building web services
- Processing XML and JSON is very easy
- It takes a while to learn all the functions to be productive
- Saving data to the database was not initially intuitive but is easy once understood
- External access management is cumbersome if trying to integrate into existing access management systems like AD etc.
Appian is currently being used across our Digital operations. There has been interest however from our Enterprise IT division to access Appian in how it may be able to resolve specific business issues on the Enterprise side.
Currently we are focusing the use of Appian in three primary areas: Work Intake, Time Tracking and Resource Management and Reporting. However, we have a broad strategic backlog of work that we have planned over the next 3 years. We look at Appian as being the backbone that connects disparate systems together to facilitate process improvement and overall visibility into the organization. Since this initial entry we have moved Appian to Enterprise and as such we have expanded our audience significantly.
- Process Modeling - The Appian designer interface is extremely intuitive and easy to use. It allows a designer, once familiar with the basic setup to quickly create process models
- Flexibility - We often tell our end users that Appian is a blank slate from which they can request and design practically whatever process and or business solution they can envision. Where as users are often relegated to and limited by what an off the shelf application provides Appian provides tremendous flexibility.
- Mobile - Appian has successfully accomplished the build once deploy to all platforms for BPM. Their mobile versions of the application are excellent.
- Cloud Services - Appian offers a cloud service that is simple to set up and insures that you are always up to date with the latest of versions.
- Integration - Appian's API capabililties to push/pull data allows it to become what we call the "spine" of our organization. Connecting to and interacting with other enterprise platforms to provide its users with a one stop complete picture.
- Process Modeling - Appian is currently moving away from their desktop portal model and into web-based access. This requires some significant reworking of their underlying structures. That being said, their new technology and modeling options are extremely exciting and should provide significant enhancements and flexibility over the plain portal environment option.
- Form Design - I would like to see greater flexibility in form design and form preview.
- Training - Appian offers a plethora of training but the ability to tailor training to meet specific needs of an audience would be a welcomed addition.
- Reports - There needs to be greater flexibility in configuring and printing of reports.
- Increased Visibility - Visibility into the amount and type of work across the organization has allowed senior management to make better and more informed decisions
- Improved Efficiency - Reduced the number of different work intake processes by 85% which makes the intake, review and disposition of requests much faster
- ROI - Better decisions, more efficient processing of work requests improves resource management and allocation ultimately reducing costs
- Workload Reduction - Many of the organization's processes were still be managed via spreadsheets and email. This required talented personnel to spend more time shuffling papers than focusing on more meaningful and rewarding work.
Contractors - 3rd party development vendor
Technical Product Manager - Reponsible for the overall architecture and design of the applications
Business Analysis - Requirements gathering, customer relations, UAT and Training
QA - Testing of all applications
Designers - Process development and design
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor