TrustRadius
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.https://media.trustradius.com/product-logos/qf/Zj/50VUZT08Q3E3.PNGAppian solves our BPM requirementsAppian is being used as our primary BPM product.,Rapid application development Low code development Quick applications to manage workflow Fast screen mockups,Change control and version control is lagging Integration testing is difficult Plugins are more difficult to develop than they should be,8,Positive impact is fast delivery Another positive is web based development so now development environment setup required Easy to learn,10,9,Microsoft 365 Business,Microsoft 365 Business, JIRA Software, ServiceNow,45000,,Building case management applications Replacing paper forms with electronic forms Creating portals of information by reading from other datasource like web services and ESB sources,Works really well as a replication mechanism between databases Allows us to connect to multiple datasource depending on the application need Auto generates scripts to generate tables changes for the backend,We would like to look into the BluePrism to improve legacy system integration The CI/CD potential in the new version looks very promising The quick apps are something we would like to allow end users to use in the future,8,Not Sure,Price Product Features Vendor Reputation,I think the evaluation resulted in the correct product choice so I believe we would not change our evaluation process.,Implemented in-house,No,Change management was minimal,No major issues. User access management was not great but we were able to get a solution working within a couple of days.,9,Yes,We have had production issues with memory consumption which had started effecting system performance. The Appian team has been proactive and informed us of the issues prior to us experiencing downtime and performance degradation. This was exceptional service.,Building interfaces Building web services Processing XML and JSON is very easy,It takes a while to learn all the functions to be productive Saving data to the database was not initially intuitive but is easy once understood External access management is cumbersome if trying to integrate into existing access management systems like AD etc.,YesGood BPM PlatformOur company bought Appian 6 years ago as the new BPM system to replace an old one from IBM. After that migrating existing and implementing new workflows have been going all the time. And it is now used by most of the business departments and has become one of the core platforms in IT.,Workflow runs in memory and faster than others based on rational database New features and versions released in a fast way Support and community runs well,Be able to refactor object names Upgrades could be easier Easy for HA on premises,8,Easy to implement Less learning curve Performance and best practices needs attention,8,8,IBM,MS SharePoint, AppDynamics, Google Drive,200,10,Take customer call and submit requests Back office task list management Process orchestration,How to access Appian applications easily How to use Appian to manage documents and assets How to use Appian to support different crm channels,Core business functions Business rules management Cloud,8,Yes,Price Product Features Product Usability Product Reputation Vendor Reputation Analyst Reports Third-party Reviews,There might be many considerations and requirements needed to evaluate new software, but the approach we took was still effective,Implemented in-house,Yes,Change management was a big part of the implementation and was well-handled,Upgrade process Upgrade frequency Clean up,8,No,We used to have production issues related to performance, and it’s hard to trace and reproduce. One of Appian support has been following up all the time and helped diagnose the issues, and resolved issue at the end.,Process orchestration System integration User interface,Version control Upgrade System Maintenance,Yes, but I don't use itAppian Business Process Management Application ReviewAppian was selected initially to solve a very specific business problem; how to integrate our work intake. Once we introduced Appian and its tools to the organization we have since discovered a myriad of other processes that should be enhanced by their movement onto the Appian platform. Appian is currently being used across our Digital operations. There has been interest however from our Enterprise IT division to access Appian in how it may be able to resolve specific business issues on the Enterprise side. Currently we are focusing the use of Appian in three primary areas: Work Intake, Time Tracking and Resource Management and Reporting. However, we have a broad strategic backlog of work that we have planned over the next 3 years. We look at Appian as being the backbone that connects disparate systems together to facilitate process improvement and overall visibility into the organization. Since this initial entry we have moved Appian to Enterprise and as such we have expanded our audience significantly.,Process Modeling - The Appian designer interface is extremely intuitive and easy to use. It allows a designer, once familiar with the basic setup to quickly create process models Flexibility - We often tell our end users that Appian is a blank slate from which they can request and design practically whatever process and or business solution they can envision. Where as users are often relegated to and limited by what an off the shelf application provides Appian provides tremendous flexibility. Mobile - Appian has successfully accomplished the build once deploy to all platforms for BPM. Their mobile versions of the application are excellent. Cloud Services - Appian offers a cloud service that is simple to set up and insures that you are always up to date with the latest of versions. Integration - Appian's API capabililties to push/pull data allows it to become what we call the "spine" of our organization. Connecting to and interacting with other enterprise platforms to provide its users with a one stop complete picture.,Process Modeling - Appian is currently moving away from their desktop portal model and into web-based access. This requires some significant reworking of their underlying structures. That being said, their new technology and modeling options are extremely exciting and should provide significant enhancements and flexibility over the plain portal environment option. Form Design - I would like to see greater flexibility in form design and form preview. Training - Appian offers a plethora of training but the ability to tailor training to meet specific needs of an audience would be a welcomed addition. Reports - There needs to be greater flexibility in configuring and printing of reports.,8,Increased Visibility - Visibility into the amount and type of work across the organization has allowed senior management to make better and more informed decisions Improved Efficiency - Reduced the number of different work intake processes by 85% which makes the intake, review and disposition of requests much faster ROI - Better decisions, more efficient processing of work requests improves resource management and allocation ultimately reducing costs Workload Reduction - Many of the organization's processes were still be managed via spreadsheets and email. This required talented personnel to spend more time shuffling papers than focusing on more meaningful and rewarding work.,10,8,Pega Customer Engagement Suite, Atlassian Confluence and CA Agile Central (formerly Rally),JIRA Software, Zoom, Snagit,4000,20,10,No,Product Features Product Usability Positive Sales Experience with the Vendor,We would not change our process. Using Gartner research we identified and narrowed our list to a top 3 vendors. We had prototype processes developed in each system and then evaluated each vendor application based on a list of criteria. We scored each vendor and then determined our final selection.,8Windows, Mac
Appian
160 Ratings
Score 7.9 out of 101
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Appian
160 Ratings
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Score 7.9 out of 101

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March 06, 2019

Good BPM Platform

Score 8 out of 10
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Feature Scorecard Summary

Visual Modeling (8)
7.1
Drag-and-drop Interfaces (7)
7.5
Platform Security (8)
8.8
Platform User Management (9)
7.8
Reusability (9)
7.8
Platform Scalability (9)
6.4

About Appian

Appian provides a low-code software development platform that combines intelligent automation and business process management to rapidly deliver powerful business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk and compliance.

Appian Features

Low-Code Development Features
Has featureVisual Modeling
Has featureDrag-and-drop Interfaces
Has featurePlatform Security
Has featurePlatform User Management
Has featureReusability
Has featurePlatform Scalability

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Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Appian Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web