Appian Reviews

For more than 325 years, Barclays has set the bar for delivering a premium customer experience. As the financial services industry continues to evolve, Barclays sought a platform to drive transformation across the global organization. Today, Appian is in use across Barclays and its Barclaycard US, Barclaycard UK and Barclays Partner Finance divisions. Among other business benefits, Appian has helped drive a 64% increase in customer satisfaction.

Chris Lee of Merck and Evjatar Cohen of Appian delve into Merck's digital transformation with Appian. They discuss Merck's journey from siloed data and disjointed systems, to Appian's end-to-end solution providing workers with a simplified interface, unified data, and the complete visibility needed so that they can focus on developing life-changing medicine.

In just nine weeks, the Georgia Governor’s Office of Highway Safety (GOHS) used Appian to deploy a driver’s education scholarship program statewide. Approximately 800 students received scholarships in the first month alone. In 2016, over 200 Georgians between the ages 15 of 24 were killed in car wrecks. GOHS hopes to reduce these fatalities with the new scholarship program powered by Appian. See how.

With $66 billion in assets and 1.6 million customers, Bendigo and Adelaide Bank is considered one of the largest banks in Australia. Even so, it still believed it had much work to do to break down silos and connect disparate portion of its operations into one unified, quality customer experience.

In this video, Target IT and business leaders talk about their remarkable achievement and how they worked with Appian to transform customer journeys, streamline operations, and galvanize Target’s efforts to overcome the disruption that is so pervasive in the financial services industry.

Sprint had to figure out an entirely new way to do business, support it with scalable technology, and roll it out - in matter of weeks.

For a student, mastering the concepts of molecular biology is hard; shouldn’t changing an advisor or scheduling a class be easy? Learn how the University of South Florida's College of Public Health has transformed the student experience with rapid digital innovation. USF seeks to prepare students for life in a global environment. This means giving students modern tools to manage their educational journey. USF IT wanted to transform and fully-mobilize the student experience. The number of applications that IT was supporting was growing and the ability to maintain those applications was eliminating the ability to deliver new capabilities. USF IT was already using Agile principles to manage projects, but needed a low-code platform that could accelerate delivery. Using Appian Cloud, USF created Archivum – a program for business transformation. Archivum was piloted in the USF College of Public Health to put full control over the student/academic advisor relationship, as well as the student course of study, on a student’s mobile device. The application, deployed in 3 weeks, reduced the two-week registration and advisor process to 2 days. Realizing the potential of this low-code platform, USF IT has expended Archivum across the University, modernizing academic and business processes covering course records, medical student lottery, travel, human resource onboarding and more.

Punch Taverns is one of the UK's leading pub management companies, with a portfolio of more than 4,000 properties. Punch has used the Appian Platform to achieve true transformation and enterprise mobility in how it conducts its business, from initial investment in a new pub through on-going support for its pub manager licensees. Punch Taverns’ corporate strategy is to be the UK’s highest quality, most trusted and best-valued leased pub business. Punch’s operating board realized this strategy would require modern mobile and social business processes to increase operational efficiency and engage existing and potential new licensees. Using Appian Cloud, Punch has rapidly built a variety of applications that provide highly-secure anywhere anytime access to key corporate processes and data for Punch employees and for its partners outside the corporate firewall. One example is Punch's cross-departmental processes for evaluation, investment and refurbishment of a pub property. Each of the more than 400 such projects Punch undertakes every year typically requires 100 pages of information that used to be collected manually through paper forms and emails. Now with Appian, everything is processed electronically, available and secure in the cloud, and readily accessible from any computer or mobile device in the head office and in the field.

Sprint is focused on innovation, in both densifying its network to improve the customer experience, and modernizing its infrastructure for lower cost.