Appian

Appian

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Top Rated
About TrustRadius ScoringScore 8.7 out of 100
Top Rated
Appian

Overview

Recent Reviews

Best in class BPM tool

10
April 07, 2022
Appian is one of our primary tool[s] for Business Process automation. The tool is used in conjunction with robotic process automation. …
Verified User
Engineer in Finance and Accounting
Financial Services Company, 5001-10,000 employees
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Appian is one of the best Low Code platform

10
March 23, 2022
Ya, the scope of the project is to automate all the business commercial, and airports terminal operations processes in the company …
Verified User
Manager in Information Technology
Airlines/Aviation Company, 1001-5000 employees
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BEST BPM TOOL - APPIAN

10
March 17, 2022
I'm using Appian to build applications. My applications are investments and financial services where users can create a user account and …

Quickly deliver upon your ROI goals

9
March 15, 2022
We utilize it to create automated workflows in several different back-office areas. It has replaced several single-sourced systems which …
Verified User
Director in Information Technology
Management Consulting Company, 10,001+ employees
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Leading us into the future

9
February 21, 2022
Appian is one of the best low code development software available in the market because of its intuitivitivy, great documentation, and a …
Verified User
Employee in Engineering
Computer Software Company, 11-50 employees
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remote user

8
December 21, 2021
attestations and validation for company policies (i.e. covid protocol and vaccine requirements). attestations prior to building entry.
Verified User
Director in Other
Insurance Company, 10,001+ employees
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A+ for Appian

9
December 16, 2021
Within my organization, Appian is utilized to provide a tracking solution for contractors going through the recruitment and placement …
Verified User
Analyst in Information Technology
Staffing & Recruiting Company, 501-1000 employees
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its helpful

10
December 13, 2021
We have automated the whole business process and its associated business activities. We collect data from a lot of different users and …
Verified User
Program Manager in Information Technology
Information Services Company, 201-500 employees
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very good workflow software

9
December 13, 2021
We use Appian to create workflows and forms. It serves as a low code and is quick to implement an alternative to a full-blown IT solution. …
Verified User
Director in Corporate
Financial Services Company, 5001-10,000 employees
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Appian in a Nutshell

10
December 07, 2021
Use Appian to replace several old paper-based processes that used to flow through our organization.
Verified User
Professional in Information Technology
Non-profit Organization Management Company, 201-500 employees
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Appian is very supportable

8
December 07, 2021
We use Appian for our Client Acceptance form. Based on questions answered different questions will be shown to the user. After completion, …
Verified User
Employee in Information Technology
Accounting Company, 10,001+ employees
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Best low- code platform

9
December 06, 2021
We use Appian to streamline the process for our organization and for our clients and make it more digitalized. Increase turnaround time, …

Reviewer Sentiment

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Negative ()
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 6 features

Reusability (73)

8.8
88%

Platform Scalability (71)

8.6
86%

Drag-and-drop Interfaces (70)

8.5
85%

Visual Modeling (71)

8.4
84%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Appian, and make your voice heard!

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Pricing

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Free

$0

Cloud

Standard

$60

Cloud
per user per month

Flat Fee

Contact Sales

Cloud
one fixed price per app, unlimited users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.appian.com/platform/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Low-Code Development

8.5
85%

Product Details

What is Appian?

Appian provides a software development platform that combines Full-Stack Automation and enterprise low-code to rapidly deliver business applications. Appian can be used to improve customer experience, achieve operational excellence, and simplify global risk and compliance.

Appian is a platform for building enterprise software applications. Appian boasts running some of the most important processes at companies like Enterprise Rent-A-Car, Aviva, Dallas/Fort Worth International Airport, and the US Department of the Treasury.

Some Appian use cases include - Intelligent Business Process Management Systems (iBPMS), Dynamic Case Management (DCM), Digital Process Automation (DPA), Robotics Process Automation (RPA), and Low-code Development.

Appian Features

Low-Code Development Features

  • Supported: Visual Modeling
  • Supported: Drag-and-drop Interfaces
  • Supported: Platform Security
  • Supported: Platform User Management
  • Supported: Reusability
  • Supported: Platform Scalability

Appian Screenshots

Low-Code DevelopmentBusiness Process Management SuiteDynamic Case ManagementMobile App DevelopmentAppian RPA with Blue Prism

Appian Videos

The world’s leading enterprises trust Appian to unify humans, bots, and AI across their organization with speed and simplicity.
Ryder is the leader in commercial truck rentals and leasing, dedicated to continuous process improvement to solve customer problems, increase cost effectiveness, and ensure driver safety. Appian supports Ryder with the technology they need to deliver. Beginning with solutions ...
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FirstBank deployed Appian for intelligent case management to rapidly identify and resolve potential money laundering schemes. FirstBank ensures safety, achieves 100% compliance, and saves more than 1,000 work hours each year with the AML solution.
Alabama Power wanted to modernize their in-house energy improvement financing program. With Appian, they created the Smart Financing application, which automates and streamlines the entire financing process. Alabama Power has increased ally financing in some cases by 1200%.
With $66 billion in assets and 1.6 million customers, Bendigo and Adelaide Bank is considered one of the largest banks in Australia. Even so, it still believed it had much work to do to break down silos and connect disparate portion of its operations into one unified, quality customer experience.
In this video, Target IT and business leaders talk about their remarkable achievement and how they worked with Appian to transform customer journeys, streamline operations, and galvanize Target’s efforts to overcome the disruption that is so pervasive in the financial services industry.
Sprint had to figure out an entirely new way to do business, support it with scalable technology, and roll it out - in matter of weeks.
Sprint is focused on innovation, in both densifying its network to improve the customer experience, and modernizing its infrastructure for lower cost.
Chris Lee of Merck and Evjatar Cohen of Appian delve into Merck's digital transformation with Appian. They discuss Merck's journey from siloed data and disjointed systems, to Appian's end-to-end solution providing workers with a simplified interface, unified data, and the comp...
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Punch Taverns is one of the UK's leading pub management companies, with a portfolio of more than 4,000 properties. Punch has used the Appian Platform to achieve true transformation and enterprise mobility in how it conducts its business, from initial investment in a new pub th...
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At Appian, we believe companies need a simpler, faster way to create powerful software. That’s why we pioneered the low-code market. Learn more about low-code in Appian CEO Matt Calkins' own words.
Hear from some of the world’s leading enterprises trust Appian to unify humans, bots, and AI across their organization with speed and simplicity.

Appian Downloadables

Appian Competitors

Appian Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is Appian?

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

What is Appian's best feature?

Reviewers rate Reusability highest, with a score of 8.8.

Who uses Appian?

The most common users of Appian are from Enterprises (1,001+ employees) and the Financial Services industry.

Reviews and Ratings

 (255)

Ratings

Likelihood to Renew (19)

9.0
90%

Usability (96)

8.6
86%

Support Rating (174)

8.1
81%

In-Person Training (1)

9.0
90%

Online Training (2)

6.0
60%

Implementation Rating (9)

1.6
16%

Reviews

(1-25 of 120)
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April 19, 2022

Low-code Prog: The Best Way To Digitalize Your Life

Verified User
Analyst in Corporate
Utilities Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
They have an easy contact channel and are really quick in their response. However, sometimes you wonder to know more about what they are doing to solve the issues in order to learn more about your own environment and why things happen, but you only get a small grade of detail on incident resolutions.
April 07, 2022

Best in class BPM tool

Verified User
Engineer in Finance and Accounting
Financial Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Appian is a great tool for business process automation and so is their support. Their support is spread across regions and we get responses very quickly when we approach them for any issues or general queries. We also have a great Appian forum and community which we can use as first-hand info for any troubleshooting.
March 15, 2022

Quickly deliver upon your ROI goals

Verified User
Director in Information Technology
Management Consulting Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Working with Appian support and development has been outstanding. They are quick to respond and very receptive to feedback. There is also a large customer user community that they try to foster connections by geography, industry vertical that allows the sharing of information and provides an additional avenue for feedback.
December 22, 2021

Appian--reduce time and effort for employees

Sneha Gangan Manore | TrustRadius Reviewer
Sneha Gangan Manore
Senior Analyst
Bank of America (Banking, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
The support is not that good and the coordination can improve. Support is limited and time-zone bounded. Some nice articles or solutions to problems can help in overcoming difficult tasks. Some small video support will also make a difference. Some more advertising of community work will make people aware of the situations.
December 16, 2021

A+ for Appian

Verified User
Analyst in Information Technology
Staffing & Recruiting Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
My organization has had very few issues with Appian overall. However, when we did, Appian support was always willing to jump on a call and assist us to mitigate the issue. My organization also hosts reoccurring calls with Appian where they suggest future enhancements that will optimize our business processes.
December 07, 2021

Appian is very supportable

Verified User
Employee in Information Technology
Accounting Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
I like it for support because process models error only in the backend and users can complete their work as if no error occurred. Also, I like to be able to easily access Designer, the cloud database, and the app. I like the search feature in the designer when looking for interfaces or expression rules.
October 04, 2021

Appian at University of South Florida

Verified User
Team Lead in Information Technology
Higher Education Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
My team has worked closely with Appian support of a number of issues and requests for information. Their support team is both professional and timely in their responses. All of our developers heavily use Appian's provided library of functions, recipes, and examples. We have also had decent success using the Appian community to find development solutions.
September 29, 2021

Recommended for client account creation and management

Verified User
Engineer in Engineering
Investment Management Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
I gave a rating of eight because Appian is very useful for many business solutions. I think there is room for Appian to grow and I think there is great potential for Appian to become vital for many industries. I hope to see even more features and innovative ideas come from the Appian team in the future.
September 13, 2021

Great Value for Money

Verified User
Vice-President in Finance and Accounting
Banking Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
Most of my support comes from the stakeholders internally. I didn’t get the opportunity to work with the appliance directly in terms of support. Given the internal resource constraints, we sometimes experience delays in the support, which we expect on open issues. Given that I didn’t deal with Appian support directly, I can’t provide a well-defined answer.
September 08, 2021

Appian: Best bet in the market for quick turnarounds!

Verified User
Consultant in Information Technology
Transportation/Trucking/Railroad Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
Good responsiveness, very competent, and only sometimes the resolution for the issue reported is not 100% satisfactory. The Appian community is a great help for quick answers to some of the queries. Appian could be improved when it comes to proper documentation for the plug-ins. The native Appian documentation portal should also be improved by providing more info on the objects that Appian supports.
August 31, 2021

Appian is a great tool for BPM

JS
Jeff Stewart
Practice Architect
Allegis Group (Human Resources, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Appian employees answer every question and follow up on almost every request. They are professional and the product platform is stable and predictable. We push the platform to its limits and it (platform and staff) is capable and engaged to support both our end-user load, our business users, our developers, and our additional technical users.
August 16, 2021

Fantastic product always striving to become better

Verified User
Team Lead in Information Technology
Government Administration Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
My experience with Appian support (especially premium support) has been stellar. I find that customer support engineers research the question thoroughly and provide appropriate solutions, with multiple options at times. They were also able to promptly engage other subject matter experts where appropriate. They also keep providing timely updates on tickets.