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Applause

Applause

Overview

What is Applause?

Applause headquartered in Framingham in Massachusetts offers application testing services.

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Recent Reviews

TrustRadius Insights

Applause is a versatile platform that is used by companies for functional in-the-wild testing and localization testing. Test leads can …
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Pricing

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What is Applause?

Applause headquartered in Framingham in Massachusetts offers application testing services.

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Applause?

Applause Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(16)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Applause is a versatile platform that is used by companies for functional in-the-wild testing and localization testing. Test leads can handle everything within the Applause platform, from managing testers to bug triage, making it a comprehensive solution. One of the key use cases of Applause is its ability to facilitate testing on multiple mobile apps. With the challenge of testing on various platforms, devices, and OS permutations, Applause provides a solution by offering access to a large resource of global testers who can simulate real-world scenarios. This allows companies to ensure their apps are robust and ready for launch. Additionally, Applause is utilized by engineering and product teams for testing new products and new versions of existing products. It serves as a supplement to internal QA teams by providing access to thousands of professional testers, reducing the overall cost of development while ensuring high-quality applications.

Another significant use case of Applause is its Mobile Beta Management tools, which aid in pre-launch app development and user feedback. By integrating these tools into the development process, companies can gather valuable insights from beta users and make necessary improvements before launching their apps to the market. Additionally, Applause is also used for functional testing and high-level review of web applications, complementing internal testing efforts. It helps companies identify bugs in both mobile and web portal apps, allowing them to create comprehensive test plans to ensure app quality.

Furthermore, Information Technology departments rely on Applause to ensure the usability of mobile applications. With its capabilities to test apps on multiple devices, Applause reduces both the time and cost associated with manual testing. Lastly, small companies benefit from Applause as it helps them ramp up QA resources in a cost-efficient manner. By leveraging established QA experts available through the platform, these companies can ensure that their apps are thoroughly tested without having to invest heavily in building an internal QA team.

Overall, Applause offers a range of use cases that cater to different needs across industries. Its comprehensive testing capabilities, access to a global network of testers, and cost-efficiency make it a valuable tool for companies looking to enhance the quality of their mobile and web applications.

Wide range of devices and OS versions covered: Many users have found that the in-the-wild testing provided by Applause is essential as it allows for a wide range of devices and operating system versions to be covered. This type of testing provides better coverage of the product, as different minds approach workflows differently.

Helpful test lead support: Users appreciate the care provided by the test lead at Applause, as they are helpful in bug triage and transferring bugs to internal systems. This support saves time and improves efficiency.

Excellent platform, device, and OS coverage: The excellent platform, device, and operating system coverage provided by Applause eliminate the need for purchasing a large number of devices for in-house testing. This not only saves money but also provides a better return on investment.

Expensive Pricing: Some users have mentioned that the service is quite expensive, indicating that it may not provide a good value for the price.

Time-Consuming First Year: Several reviewers have expressed that the first year of using the service can be time-consuming and challenging to find the right balance between utilizing all features and managing other tasks. This aspect may require additional effort from users as they navigate through this initial period, potentially affecting their overall efficiency.

Shallow Testing Focus: According to customer feedback, testers may not go deep enough during testing as they are paid based on bugs found rather than ensuring comprehensive coverage. This results in a focus on low-hanging fruit and potential gaps in identifying more complex issues or edge cases within the system.

Users have made the following recommendations based on their experience with Applause:

  • Plan testing in detail before using Applause. Thorough planning helps ensure comprehensive coverage of the application and efficient testing.

  • Trial the service and develop a strategy before fully implementing Applause. This allows organizations to assess its suitability and determine how to integrate it effectively.

  • Treat Applause as an extension of the in-house test team. Working closely with project managers and test team leaders enhances collaboration and maximizes the benefits of using Applause.

These recommendations emphasize the importance of detailed planning, strategic implementation, and strong collaboration when utilizing Applause for application testing purposes.

Attribute Ratings

Reviews

(1-7 of 7)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Applause is great for testing our iPhone/Android app across many different mobile phone models including different versions of the operating systems and helps us find those obscure bugs and eliminate them before launch.
  • Applause is great for testing our iPhone/Android app across many different languages and user groups from around the world and helps us find those obscure language bugs such as cropped text or poor translations and eliminate them before launch.
  • The Mobile Beta Management tools for pre-launch app development are particularly excellent in order to get user feedback. It allows the user to shake the phone and add a comment about what they like or do not like or to report a bug. The platform allows me and the developers to see the screen where this occurs as well as what was happening in the SW code leading up to the incident. It also allows for surveys to get specific feedback with statistics.
  • In using MBM (Mobile Beta Management), it would be better to have the surveys be based on completion of a specific task instead of time or number of app access. This might be a little more complex to set up, but would be well worth it.
  • A "stakeholder management" view would be nice to allow those not normally using the tool to get a quick status of testing.
  • A "stakeholder management" view for MBM would be nice to allow those not normally using the tool to get a quick status of progress and user feedback.
Daniel Kwok | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Provides excellent platform, device, and OS coverage across the board. We don't have to worry about purchasing a barrage of devices for in-house testing. It's expensive and doesn't provide a good return for the money.
  • Your Project Manager actively manages your project. They are available almost 100% of the time during business hours to ensure your test needs and concerns are being handled.
  • Applause's test management software is rapidly advancing. It's fairly feature packed and provides good visibility into what's going on with your testing.
  • Though Applause effectively manages their testers, there can be a gap at times between lining up the testers and getting the results you want. It's a fine balance between fresh eyes gleaning new or glossed over bugs but running the risk of being product ignorant vs. returning testers generating more in-depth issues and risking test exhaustion and jaded perspectives.
  • Applause's Test Management software really needs backward integration with Jira. Currently they support forward integration, but if you're managing your issues internally, all that information (state, comments, etc.) cannot be conveyed back to Applause.
Justin McSweeney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Fast ramp-up - minutes after activating a test cycle I will see testers jumping in, starting discussions in chat, and logging defects found.
  • Able to test on every device we've ever asked for.
  • Expertise in areas like scripting and test automation, accessibility, and more.
  • Good integration with our JIRA defect tracking system.
  • A great test team lead assigned to a test cycle to vet and approve bugs entered by test team members.
  • Videos attached to defect reports when screenshots don't cut it.
  • Defect reports can at times be confusing or not quite up to the standards we have internally but video attachments almost always clear up any confusion.
  • At times I'll find a limitation with the platform but so far I've always found a workaround, and they are making continual improvements to the platform.
Martin Štefan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • In-the-wild testing - it cannot be done internally. It's impossible to cover the wide matrix of devices and OS versions.
  • Exploratory testing - more eyes see more. Every mind is unique and thinks of a workflow differently - provides better coverage of the product.
  • Care provided by test lead is essential - they help a lot with initial bug triage and bug transfer to our internal systems.
  • Retest of found tickets once they are fixed - saves time!
  • Applause people make a good effort to create a relationship, it's not just business.
  • The service is quite expensive.
  • The first year of using the service is about finding the right balance. It can initially be more time consuming then the previous model without Applause service.
  • The model motivates the testers to not go very deep during testing - they are paid by bugs found. Means there are cases when they go for only the low hanging fruit.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Great interface for reporting bugs and interacting with testers. The platform integrates with JIRA so issues can be pushed directly to our project.
  • Project manager was very helpful and responsive. Once I sent him all the scope details, he was very quick about getting a test cycle up and running, even at 6pm on a Friday.
  • I felt like I still spent a lot of time validating bugs that were reported by testers. I understand that testers are paid based on the number and importance of bugs they find, so superfluous bugs were reported fairly often.
  • Backwards integration with JIRA would be helpful, so the bugs in the Applause platform are always in sync with the bug statuses in JIRA.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent customer service
  • Easy-to-use customer portal
  • Fast, thorough results that can easily be obtained and reported on from our end
  • Repeated issues (duplicates) reported
  • Some areas of their admin portal are tricky or confusing
Daniel Solliday | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Often will provide video proof of various bugs.
  • Have an extremely wide range of phones and devices.
  • Quick turnover time.
  • Their website (dashboard) can take some getting used to
  • Testers can come from any background and sometimes do not have full knowledge of the cellphones.
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