Apple iCloud

Apple iCloud

Score 8.4 out of 10
Apple iCloud


What is Apple iCloud?

Apple iCloud is a document management software offering from Apple. It includes features such as access to music, photos, calendars, contacts, and documents, and it is built into every new iOS device.
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Recent Reviews

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Popular Features

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  • Reliability (74)
  • Video files (70)
  • Performance (74)
  • Device sync (73)

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Video Reviews

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per month



per month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.8Avg 8.2

Cloud Storage Security & Administration

Features related to security and administration for cloud storage platforms

8.3Avg 8.5

Cloud Storage Platform

Features around the functionality of the cloud storage platform.

8.9Avg 8.4
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Product Details

What is Apple iCloud?

Apple iCloud is a document management software offering from Apple. It includes features such as access to music, photos, calendars, contacts, and documents, and it is built into every new iOS device.

Apple iCloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Apple iCloud is a document management software offering from Apple. It includes features such as access to music, photos, calendars, contacts, and documents, and it is built into every new iOS device.

Reviewers rate Video files and Reliability highest, with a score of 9.2.

The most common users of Apple iCloud are from Small Businesses (1-50 employees).
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(1-25 of 73)
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Score 10 out of 10
Vetted Review
Verified User
iCloud allows users to upload and store the docs, photos, contacts, and emails sync. In daily business operation, it increases efficiency, cut down the risk, and works from anywhere using any Apple device. Real-time data sync allows more flexibility to use the product across the platform. Faster access to data from iCloud make daily route work easier.
  • Access the data across the devices
  • Cyber attack proof, zero risk
  • Real time data synchronization
  • Storage scalability
  • Price per user
  • Android device support
  • Offline data access
iCloud allows users to sync up whole devices with backup options in which users can switch the device and make backup available hassle-free. iOS and macOS devices are easily synced up and provide real-time effect in data storage in iCloud. Zero-touch device management makes routine jobs easy and more accurate.
January 29, 2022

Apple Cloud Review.

EDUARDO GRUBER | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Apple Cloud on some of the organization's cell phones and it is undoubtedly a complete service that is easy to use.
  • large storage space.
  • Security
  • Prices could be cheaper.
Recomendo todos os serviços da Apple aos meus amigos e colegas sempre que possível. Assim como os produtos, a qualidade do serviço e a estabilidade me surpreendem.
Stephanie MacMillan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Apple iCloud is used across the company when we desire to share files or folders we cannot normally share from our Microsoft Sharepoint drives. This is most often the case when sending to outsiders. We also use it to keep specific files with us on the go. iCloud is great because of its mobility and security.
  • Accessibility
  • Organization
  • Shareability
  • Customization lacking
  • Desktop organization
iCloud is well suited for simpler and more straightforward organization and file sharing practices. It is not well suited for anything more sophisticated than that due to the way it is designed and set up.
Apple Support is superior to most support systems and their customer service is friendly and efficient.
Michelle Braun | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I use Apple iCloud in my personal life to seamlessly sync files, appointments and contacts across my various Apple devices (laptop, iPad, & iPhone).
  • Syncing files, appointments, Notes and contacts. If I'm away from home, and set an appointment using my phone, that appointment automatically updates real time to my home laptop and vice-versa.
  • It stores files (e.g photos) nicely
  • Once it's set up, it's fairly easy to use.
  • As long as you're using the same email address/Apple ID, things work well. It gets harder to sync across multiple devices if you have multiple Apple IDs. (Having said that, 2nd level Apple Support has some workarounds you can use)
  • Sometimes the website is difficult to navigate.
  • Occasionally (e.g. every couple of years), there are hiccups in syncing. I've never been able to figure out why.
The syncing across devices [with Apple iCloud] is pretty good. The usability of the website could be improved.
July 29, 2021

Apple iCloud Review

Score 10 out of 10
Vetted Review
Verified User
I use Apple iCloud and have used it for a long time now. I use it to back up everything across multiple platforms. It has my contacts, important dates, photos, videos, and files. It is being used across my company and it addresses the worry of not having my important items backed up. I have had times where devices have failed and iCloud has backed me up and given me the reassurance that things are safely backed up.
  • It is a clean platform.
  • It is user-friendly.
  • It is accessible wherever you may be
  • Accessibility of photos on desktop platform.
  • App options on desktop.
  • Automatically backs up files
It is well suited for a small company or business that needs to have multiple user access and uploading options. It is clean and straightforward, for the most part, and gives the user or users the ability to find what is important to them when they need to be able to find it.
I have had to use Apple's customer support before and have been impressed with the ease and accessibility that comes with having them answer what was necessary to fix a problem and make something right. I have had multiple times where people have been helpful and understanding when necessary.
Score 7 out of 10
Vetted Review
Verified User
As we are a wholly Microsoft for education place, the vast majority of campus is on One Drive. However, our department is almost all on various Mac laptops/desktops and also iPads. Also, as most of us have iPhones, we're all using Apple iCloud in some capacity, so it makes sense for some things to be accessible on what we are already using.
  • Seamless backups
  • Pretty straightforward to use
  • Sharing files is very simple
  • Limited compared to the competition
  • A little more pricy than the competition
  • Web interface can use some work
If you only have a handful of files that need to be shared (like a Numbers spreadsheet), Apple iCloud is ideal if you are on Apple devices. It is not a good fit (especially for photos/DAM components) as the price is not very appealing compared to most competitors. Also, if you are only a web user, the interface can use some work for functionality.
So far, we haven't had any issues or needed to call support. Online documentation is good, as well.
Gavin Scott-Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I use iCloud at both work and at home. It is helpful to share information at a moment's notice and have a secure back up of information that I might need to reference as you would any cloud storage solution. Its integration with all apple products very much speeds up the ease of use for all those involved because training time is very low and it is easy for many people to understand how it all works.
  • Speed - As soon as the transfer is complete you immediately have all the information backed up to access on any computer that you desire to log into. Transferring information from your phone to this service is seamless and easy to understand.
  • Reliability - I have used iCloud ever since I've had an iPhone (over 5 years) and I never once have lost a file or document due to Apple's failure.
  • Ease of mind for file locations. You always know where your files are
  • Customization - iCloud is great at the stuff it does well. But it lacks features that some competitors (in Google Drive or Dropbox) do really well. API support for third-party apps is really great for some other people.
  • Remote use - Managing or accessing information from iCloud while not on one of your logged-in apple devices can sometimes be an issue. From a work computer for example. It doable, but the experience is much less user-friendly.
  • Ability to edit documents on the cloud similar to google docs or some other competitors
iCloud is really best suited for personal or home use. iCloud for Business can be done with some customization, however, it is missing some great features that some other competitors excel at. Sharing documents with those outside the organization or file restrictions and sharing can be some of its major downfalls. I would recommend using the free version of iCloud and sharing some documents around in a fashion that you might work each day before you make the switch for your company.
It always seems to work, and I rarely have issues with this product, to begin with. However, getting ahold of Apple support can be a pain, but once you are in contact with them, they pretty much never hang up the phone until there is some sort of action plan that has been agreed upon.
Score 10 out of 10
Vetted Review
Verified User
Apple iCloud is used for staff members who use their own Mac products with the company. It is a way for us to collaborate without having to teach staff new programs or moving them from the programs they are used to. It is mainly used to sync calendars and documents. It addresses the communication gap.
  • It is user-friendly
  • It is available for business and personal
  • There isn't a hard learning curve
  • If Apple iCloud had a word document integration it would help since 90% of people use it over Pages.
  • If Apple iCloud could sync on non Apple devices, I have not checked on whether it does but it would help a ton as many companies have individuals with non-apple devices.
  • Better automated organization. Many programs have organization automation, which helps in keeping certain documents in certain folders. That is one of the main complaints from users.
Apple iCloud is well suited for organizations that are flexible in cloud storage. If you are a company that is mainly on Microsoft products, it is much easier to have files on One Drive as opposed to Apple iCloud. It is also more appropriate to use it if companies are providing Apple products for employees.
I have not yet used support for Apple iCloud. However, having used apple support in the past, I feel like they would be just as competent in walking through issues in regards to the Apple iCloud product. Because I have not had any significant issues, I cannot give a fair review of this part.
Doug Fish | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I use Apple iCloud for quick access to Pages documents and Numbers spreadsheets. It serves as my virtual depository that I can access from anywhere and proves to be very convenient, especially when traveling. Forget about keeping up with paper files - even if I only need a specific document once a year, I can find it with ease.
  • Document storage
  • Secure storage
  • Syncing between Apple devices
  • Periodic difficulties updating
  • Syncing between devices when using different OS versions
iCloud is also great to keep access to photos synced across devices. Ex: I can snap a photo at a job site and have access to that photo on my desktop when I return to my office. I can then drop the photo into a document that is stored in iCloud and have instant access to that document on my iPad at a client's office later in the day. Seamless transitions make life much easier.
Jeff Henkel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Apple iCloud for most of my company files. Mainly the files that I may need to access when I am away from the office. I have found it is an excellent business tool and has given me the flexibility I desire so I can be out of the office and still maintain access to just about anything I would want from my office computer. The files I need for mobile access are all automatically filed under my Apple iCloud folder, therefore, I don't even have to worry about making a decision where to file something or if I would want access to it later.
  • Efficiency. Apple iCloud can be set up to automatically place your files for mobile access. I have needed to access a file from my office computer countless times and iCloud has made that possible.
  • Security. I know security is always an issue and I have never felt that any of my files have been compromised. I believe Apple has a reputation to uphold and works hard to maintain secure cloud-based storage.
  • Multi-platform. I use Apple iCloud on my devices, my personal Mac computer and my Windows based office computer. I love how I can save or retrieve a personal or work file at any time on any of my devices.
  • Price. As much as I love the overall functionality of Apple iCloud, the price I pay is fairly steep in comparison and amount of storage.
  • Web Interface is below par. I don't even try to create new files from the web with iCloud. Much easier from a device and then use iCloud just for storage.
If you own devices on a multi-platform of Windows and Mac, iCloud is a great storage option. First, you do get some free storage when you own an Apple device. Second, if you own an Apple mobile device, you can place whatever file folders you desire under the iCloud folder and have mobile access. I have never owned anything but an Apple iPhone so I wouldn't know about access for Android.
Score 5 out of 10
Vetted Review
Verified User
We use Apple iCloud to support our Mac operations. However, it does not do all that Dropbox does, so we use Dropbox to share folders. Apple iCloud does not have the opportunity to share folders but to share files.
  • Stores Directly without doing anything else
  • Manages Photos
  • Manages Videos
  • Sharing Folders
  • Version Control with documents
  • Ability to decide what remains on the computer - This is a big issue
  • Fills up my hard drive when Dropbox does not
If you have a mac and lots of photos, iCloud is a must. Also, it works great in the full mac environment with all files. Apple has an excellent opportunity to make this the go-to cloud environment for both Mac and PC, and I would love to see it expand there
I never used Apple iCloud support, but have never needed to do so. It has become more of a personal issue with computers in my organization, where the business solution has been with Dropbox. I do have to admit when my Mac went down, having things on Apple iCloud did help to get things restored. However, since I had more than one photo file for my Business and Personal data, I was not able to recover my Business Photos. Apple iCloud should have been able to do this.
Score 10 out of 10
Vetted Review
Verified User
We use iCloud as our main source of syncing and sharing files, contacts, calendars, and more. As Mac users, as well as iPhone and iPad users, having all of my synced content at my fingers makes working easier and more efficient, and allows us to work together in automated ways. iCloud creates a safety net in the cloud in the event our machines are unavailable or are lost.
  • Syncing.
  • Sharing files.
  • Storing data in the cloud.
  • Amount of storage.
  • Business email features.
  • Custom domain connection.
I have only ever had excellent support from Apple regarding iCloud. It's been incredibly useful to sync information across multiple Macs, iPhones, and iPads. Every device that I log into has all of the synced data available and ready to use. Its ease of use is fantastic, and is only limited by the default storage that comes with it. Thankfully, you can add on for not much per month.
I have never had to use iCloud support, thankfully. All other Apple support I've used has been top notch, so it's safe to assume that iCloud shares an equally superior support system. Thankfully, iCloud has been reliable and trustworthy, and hasn't failed me or needed support in the decade I've been using it.
Score 9 out of 10
Vetted Review
Verified User
We use Apple iCloud to backup all of our company iOS devices. Our primary objective is to make sure we do not lose contacts or photos, as that is what we care about most. However, it doesn't hurt to backup text messages and Safari data too.
  • Automatic backups
  • Notifications if backups fail
  • Easy restore process
  • I would like to backup documents on my devices (other than photos).
  • Alerts can be overly obnoxious if you miss a backup or storage is almost full.
Everyone should back up their devices. Technology dies; we know this the hard way. Luckily, our devices' most crucial information (photos and contacts) are backed up to the cloud. And the cloud is a great place to backup content because it never dies, unlike local backups on computers.
We've never needed support, but I would imagine we could take our device into an Apple store if we did. Their service is pretty good across the board, and they are typically able to resolve issues the first time.
Justin Moore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Apple iCloud allows our staff can access a document and edit live so that it doesn't have to be passed around via email, and we don't need to worry about saving the most up to date version or someone being unable to open it. In contrast, someone else has the document "locked for editing."
  • Document sharing
  • Portability
  • Photo sharing
  • Better access for non-mac users
  • Outlook calendar syncing
  • Better way of handling a large number of imported contacts
If your staff or organization uses Apple products heavily, especially iPhones, iPads, and Macbooks (or any combination of these), then Apple iCloud is very handy. If your company relies on PCs, then a service like Google or OneDrive will likely serve you better as Apple iCloud doesn't seem to perform as well for our departments that are not Mac-heavy.
As our staff is 100% millennial, the need for tech support is low. The great thing about this product is that millennials are digital natives and have always had access to this service and information. So they become their own support. A corollary to this is that they also EXPECT this type of product and service to be available to them in any job.
Score 10 out of 10
Vetted Review
Verified User
I use Apple iCloud for backing up my business documents, emails, SMS/iMessages, contacts, photos, and other information. Using Apple products, including an iMac, a MacBook Pro, and an iPhone has some built-in advantages. I can pick up where I left off with all of my work on all of my other devices and have it all stored in a secure, easy to access location. This wouldn't be accomplished without iCloud. We use a traditional server environment for most of our work, but the ease of use of iCloud with the syncing across devices is a big time saver. And Apple has great built-in security that most other products do not.
  • Syncing across Apple devices is seamless. I can continue working on my iPhone in the car after having just done other work on my office iMac.
  • Security is second to none. I especially like being notified if other devices are trying to access my account.
  • iCloud, like all other Apple products, is easy to use and very user-friendly. It doesn't take much to set-up and sync what you want to be synced. And backups happen in the background so you're not bothered with prompts or cues.
  • I'm not sure I see any cons with iCloud.
iCloud is always great to use. It backs up my information seamlessly across all devices. The security that Apple provides is second to none, especially with the security alerts that are provided when devices are attempting to access the account. The ease of use is incredible - just tap on mobile devices and point and click on desktops and laptops.
I've never had to use customer support for iCloud so I cannot speak to the experience.
Sandy Hinding | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • We use Apple iCloud for staff devices to store and create cloud backups of Apple Applications.
  • We also are a 1 to 1 Pad district for many of our students, and we use Apple iCloud in our Middle Schools.
  • Students can easily access documents from their iPad, and the documents follow them if they have to use a different device.
  • Automatically store content from many common apps.
  • Easily set up managed accounts for students to use.
  • Apple provides well-written help documentation for all aspects of Apple iCloud.
  • I am not a fan of the Apple iCloud: Desktop & Documents in the cloud feature.
  • Content from some Apple Applications is challenging to move from one computer to another without the use of Apple iCloud.
For anyone who uses Apple devices, and in particular both OS X and IOS, Apple iCloud is a must. Backups are seamless, just set and forget. Access to documents from any of your devices dramatically enhances productivity. It is easy to add storage at a meager price, and also easy to downgrade your storage needs at any time if needed.
For anyone who uses Apple products, Apple iCloud seamlessly integrates with the iOS/OSX and allows for timely, reliable backup as well as continuity of access to documents. When used alongside Apple's proprietary apps, in particular, the user will have a positive experience
Joshua Melder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Apple iCloud is used on a department by department basis within my organization. I would say that it is primarily utilized by the administrative and creative production teams at my place of work. My organization utilizes several cloud tools to store documents and files and iCloud is one of the premier solutions in the marketplace. I use iCloud to store, organize, and share with both internal co-workers and customers that use iCloud as their primary cloud business solution.
  • Seamless Integration with other Apple products.
  • Syncing across devices is extremely useful and reliable.
  • Pricing is very competitive.
  • Performs much more reliably on Apple devices compared to Windows or other operating systems.
  • The user interface seems to be more functional for individuals or families compared to the business world.
  • Cannot set your own encryption key.
Apple iCloud works extremely well for individuals that are subscribed to the Apple ecosystem of products. The ability to seamlessly sync across devices with one account has helped me prepare, access, and share important documents quickly and effectively across platforms. Additionally, Apple's cloud infrastructure is quite robust and I have rarely encountered issues with reliability over the five years+ of using the service.
Apple customer service is fantastic. iCloud is built with Apple in mind and its design is extremely intuitive and user-friendly. Additionally, whenever our team has encountered issues, the speed of Apple support has been more than timely in addressing our issues and solving our request. We have encountered relatively few issues in my time with the platform and this only improves our overall score for those who keep the platform stable.
February 27, 2020

Apple iCloud Review

Score 10 out of 10
Vetted Review
Verified User
As far as I know, Apple iCloud is not necessarily used by an entire department or even across the whole organization, but more so on an individual basis. The majority of the individuals in the Corporate office use Apple's iCloud. iCloud allows me to store and sync my documents, pictures, etc... so that I can easily access them on any of my Apple devices, whether I am at home or at the office.
  • iCloud stores and syncs my photos, documents, music, etc... allowing me to access them from any of my Apple devices.
  • iClould gives the user the ability to locate lost equipment if need be.
  • iCloud is incredibly secure and backs up all of my files, which is great in case of a cyber security attack.
  • You have to buy additional storage if you run out of space, which can be somewhat frustrating.
iCloud gives me the ability to work anywhere as I can access all documents on any of my Apple devices. It's incredibly easy to set up and use and provides automatic device backups.
To be honest, I haven't really needed support for Apple iCloud.
Rene Agredano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
After much debate over what kind of cloud storage to use, we use Apple iCloud to store all of our photos and videos for and our other business endeavors such as writing, website management and consulting. We are full-time RV travelers and knowing that our data is safely stored in the cloud gives us the peace of mind we need as nomads.
  • Intuitive format for retrieving data.
  • Makes it easy to see if your most recent files have been backed up.
  • Integration with my iPhone layout can be clunky: I sometimes have a hard time finding out how much data we have in storage.
  • I would like to receive occasional reminders about how much storage is being used up.
As I mentioned, we are nomads and our entire life is stored in our RV. We travel year-round and used to rely on hard drives to store all of our data, while only occasionally putting backups in a storage unit in our home state. Since deciding to migrate our data storage to the cloud we have enjoyed peace of mind like never before. We also don't need to drive three states away (or more) to pull up a file we really need!

I think it's less appropriate for huge companies to rely on.
I've honestly never needed to use it.
February 26, 2020

Apple iCloud Saves Time

Score 8 out of 10
Vetted Review
Verified User
Apple iCloud is used intermittently across my organization as a way to streamline file storage across multiple devices.
  • File access across multiple devices.
  • Access on the go.
  • Loading time.
  • File searching.
Apple iCloud is well suited for users who need access to the same files from different devices quickly. It’s a little tougher to share and collaborate on files with other users across different devices unless the device is registered or logged in by the file owner.
James Hicks | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I've deployed Apple iCloud across my team. Serving as an additional data repository to Google Drive. Everyone's media files (photos, mobile settings, calendars, and contacts) are automatically backed up to iCloud.
  • Ease of use/integration into the whole Apple ecosystem.
  • Mobility of data across devices (phone vs tablet vs desktop).
  • The interface is not as user-friendly as the competition.
Small to medium-sized collaboration and data repositories are where Apple iCloud is best suited. The platform will work across multi-OS environments but is much more suited for the Apple ecosystem.
I haven't had to use support for iCloud.
Gary Gray | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
iCloud is used for calendar, contacts and other data synching. It's also the backbone of Apple's communication services with iMessage and device verification. Various Mac and iOS applications rely on iCloud for data syncing and backup. iCloud is used by my team and all of my clients for these services. Basically, if you have a Mac or iOS device, you're using iCloud.
  • Behind the scenes data sync between devices.
  • Messaging.
  • Whatever's going on with music sync is a mess. I've seen libraries deleted for no reason.
  • Prices for additional storage aren't in line with current trends.
I enjoy using iCloud to sync various types of data between apps. I can have my Transmission (FTP app) store all the logins with iCloud and they update automatically when I go to another device of mine. Same with 1Password and a host of other apps. iCloud is less robust for file sharing than Google Drive or Dropbox because while it has cloud sync, its sharing features aren't particularly well developed.
I haven't needed much support over the years, but when I have, it's always been solid.
Sarah Bandy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Apple iCloud is being used primarily by department - we use it to store documents, pictures, text, brainstorms, and notes on our personal devices, then share throughout the department to a second party site such as Google Docs or Dropbox. It's a really useful tool to be able to keep large amounts of data in multiple places for safekeeping.
  • Apple iCloud is great at storing personal data across networks.
  • The best thing about iCloud is how you can access your files remotely, regardless of what device you physically have with you.
  • iCloud is easy to organize and maintain.
  • The storage amount does seem to run out quickly, and then you have to buy additional storage.
  • It would be nice to be able to transfer and store larger files without having to dive in and pay monthly.
  • The ability to store things more affordably for non-profit organizations would really help us budget-wise.
Honestly, we end up using Google Docs a lot more often than we use Apple iCloud because of the sheer ease of organization and instant link to our team email addresses. iCloud is suited well for being able to access your data remotely, but Google Docs has the same functionality and there is never a charge. It does what it sets out to do well, though.
Score 7 out of 10
Vetted Review
Verified User
Our company uses iCloud on our employee's Mac computer or Apple iPhone. It is deployed across the organization for everyone that uses these products. As an administrator, I love that it "just works" and provides automated backups of employee's desktop and documents folders, ensuring that critical data is securely kept in the cloud.
  • Uses secure protocols
  • Works "out of the box"
  • Simple and inexpensive pricing
  • No team collaboration support
  • No pricing breaks (or "bundles") for teams
  • No way to manage multiple users storage as an administrator
iCloud is best suited for smaller teams in which there isn't a need for heavy oversight from IT departments. Its native, out of the box compatibility makes it easy for employees to set up as well. Unlike other storage options, there is no way for IT to control how much data their users put on their cloud.
Support for iCloud is great with chat, phone and email support. Staff are attentive to issues and do a great job in supporting users with questions or issues.
Shelby Bowden | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
We use Apple iCloud as a whole department as a way of sharing Apple-based information without the need for "hard" storage and transfer devices such as external hard drives. It allows us to transfer data without having to first convert it to an alternate file type such as Microsoft Word or Excel.
  • Data sharing.
  • Data storage of Apple-related file types.
  • Great integration with apple products.
  • It seems kind of like a "black box," and is difficult to keep clean.
  • impossible to integrate with Microsoft files.
  • Automatically turns on, so difficult to keep things straight.
It is great if you are a die-hard Apple user. It integrates virtually every aspect of Apple products among different devices, making it super easy to share things. It fails pretty hard when tasked with other product types (such as Microsoft), and I have found it rather difficult to manage since it seems to take over so forcefully.
Apple gives pretty miserable support unless you pay a lot to have the support packages. Usually, it is more helpful to do a Google search of the issue, but at that point, it isn't product support, it's just me doing the job myself. Other programs seem to have much better, and free, support.
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