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Apple iCloud

Apple iCloud

Overview

What is Apple iCloud?

Apple iCloud is a document management software offering from Apple. It includes features such as access to music, photos, calendars, contacts, and documents, and it is built into every new iOS device.

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Recent Reviews

TrustRadius Insights

Apple iCloud is relied upon by users to securely store and backup their photos, videos, and other media files. This provides peace of mind …
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Apple iCloud Review

10 out of 10
July 29, 2021
Incentivized
I use Apple iCloud and have used it for a long time now. I use it to back up everything across multiple platforms. It has my contacts, …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Reliability (75)
    8.1
    81%
  • Performance (75)
    8.1
    81%
  • Video files (71)
    8.1
    81%
  • Device sync (74)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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50GB

$0.99

Cloud
per month

200GB

$2.99

Cloud
per month

2TB

$9.99

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7
Avg 8.4

Cloud Storage Security & Administration

Features related to security and administration for cloud storage platforms

6.2
Avg 8.7

Cloud Storage Platform

Features around the functionality of the cloud storage platform.

8.5
Avg 8.6
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Product Details

What is Apple iCloud?

Apple iCloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Apple iCloud is a document management software offering from Apple. It includes features such as access to music, photos, calendars, contacts, and documents, and it is built into every new iOS device.

Reviewers rate Storage Reports highest, with a score of 9.1.

The most common users of Apple iCloud are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(596)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Apple iCloud is relied upon by users to securely store and backup their photos, videos, and other media files. This provides peace of mind for nomadic travelers and ensures data security for business endeavors. Business teams find value in iCloud as it serves as an additional data repository, automatically backing up media files like photos, mobile settings, calendars, and contacts. This ensures accessibility from any device and promotes collaboration within the team. The standout feature of iCloud is the ability to access documents, photos, music, and videos from any device, making it convenient for presentations and effective teamwork. It is particularly popular among all-Mac shops due to its seamless syncing and compatibility with various Mac and iOS apps. Additionally, iCloud facilitates the syncing of videos, photos, and documents across different Apple devices, allowing for easy editing and sharing. Organizations utilize iCloud for storage and synchronization of documents and applications on Apple devices, especially in fieldwork scenarios and BYOD environments. Individual users appreciate iCloud for its quick on-the-go backup of mobile files and the convenience of accessing files from any Apple device. In educational settings, iCloud enhances learning experiences by creating cloud backups of Apple applications, enabling students to access their documents from different devices.

Users have provided several recommendations for using Apple iCloud. The most common recommendations are as follows: Start with the small storage option to test compatibility, be fully invested in the Apple system for optimal use, consider pricing and multi-platform access when choosing a storage plan. Additionally, it is recommended to consistently back up devices, check compatibility with current device ecosystem, configure settings for automated backups, and be cautious with settings to avoid unintended consequences. Users emphasize that Apple iCloud is a reliable tool for keeping data safe and accessible but caution that iCloud Drive may not be suitable for non-Apple users.

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
July 29, 2021

Apple iCloud Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Apple iCloud and have used it for a long time now. I use it to back up everything across multiple platforms. It has my contacts, important dates, photos, videos, and files. It is being used across my company and it addresses the worry of not having my important items backed up. I have had times where devices have failed and iCloud has backed me up and given me the reassurance that things are safely backed up.
  • It is a clean platform.
  • It is user-friendly.
  • It is accessible wherever you may be
  • Accessibility of photos on desktop platform.
  • App options on desktop.
  • Automatically backs up files
It is well suited for a small company or business that needs to have multiple user access and uploading options. It is clean and straightforward, for the most part, and gives the user or users the ability to find what is important to them when they need to be able to find it.
  • Easy access
  • Reliability
  • Backups that are available to download
File Sharing & Management (6)
73.33333333333333%
7.3
Video files
100%
10.0
Audio files
90%
9.0
Document collaboration
N/A
N/A
Access control
60%
6.0
File search
90%
9.0
Device sync
100%
10.0
Cloud Storage Security & Administration (3)
86.66666666666666%
8.7
User and role management
100%
10.0
File organization
80%
8.0
Device management
80%
8.0
Cloud Storage Platform (3)
63.33333333333333%
6.3
Performance
90%
9.0
Reliability
100%
10.0
Storage Reports
N/A
N/A
  • It has allowed me to find what I need.
  • It is frustrating when you do not remember the password.
  • The cost to in increase storage could be considered a negative
They are different platforms but both reliable and easily used by those who need to access and use it. I am a happy customer for both Apple iCloud and Boomr and would highly recommend them to anyone who is looking to use and purchase something to give them the reassurance and peace of mind that things are where they are meant to be.
2
Apple iCloud allows the people in our organization to access files and photos that are needed and easily found. It makes it simple for users to access images in particular whether at work or home or even on the go. This is an excellent feature and has proven to be reliable.
1
Users must understand how to login into Apple iCloud and how to use it’s system and interface. Once the basic comprehension is in place it is pretty straightforward. Users can access calendars, photos, files among other items that are easily accessed through the iCloud platform. It is a great way to share important information.
  • Easy access
  • Reliability
  • Basic initial comprehension
  • Sharing images from device to device
  • Syncing calendars
  • Importing and exporting contacts
  • To have iCloud be shared with more employees
I gave Apple iCloud this rating because I have found it’s reliability and easy access to put my mind at ease. It is a good feeling knowing that important information is kept safe.
No
  • Product Features
  • Product Usability
  • Product Reputation
I do not think that I would change my evaluation and selection process.
I have had to use Apple's customer support before and have been impressed with the ease and accessibility that comes with having them answer what was necessary to fix a problem and make something right. I have had multiple times where people have been helpful and understanding when necessary.
I have not purchased premium support but I do pay a monthly fee for my iCloud to be backed up. I believe that it is secure and accessible and it puts my mind at ease knowing my files are safe. I have also used Apple extended support for issues with certain products.
No
I could not figure out how to clear files and space from my iCloud and found it very helpful. The agent who assisted me was able to help me clear the space necessary and it alleviated the frustration that was felt prior to being able to move forward with iCloud function.
I find Apple iCloud’s overall usability to be straightforward and user friendly. It is a clean interface with icons that are easy to access. My overall experience which has been long-standing is a positive one that I would recommend this product to someone who is looking for a product like this.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Apple iCloud does data backup seamlessly. I'm already using an iPhone, iPad, AppleTV and a MacBook. Apple iCloud keeps them all synchronized. I can access my photos, contacts, calendar, notes, etc., on all my devices with the confidence that they're all updated. Simply put, once I selected to do iCloud, I don't think about synching things up anymore. It's just done behind the scenes.
  • Synchronized Calendar
  • Synchronized Contacts
  • Synchronized Photos
  • Would like the ability to have a folder on the desktop to auto upload to iCloud Drive
  • Would be nice to be able to share links with people like Dropbox for file sharing within iCloud Drive
  • Unclear how to not synch select photos
If you're locked into the Apple product universe as I am, Apple iCloud is dead simple to use. It's just a matter of logging into your various devices, go to settings and turn on Apple iCloud. That's it. The system just does everything else for you. It's well suited for photos, calendar, notes, memos, Safari settings, etc. Use iCloud if you're planning to upgrade your iPhone or Laptop. Having iCloud is a huge timesaver when upgrading devices.
File Sharing & Management (1)
100%
10.0
Device sync
100%
10.0
Cloud Storage Security & Administration (1)
60%
6.0
Device management
60%
6.0
Cloud Storage Platform (3)
83.33333333333334%
8.3
Performance
100%
10.0
Reliability
100%
10.0
Storage Reports
50%
5.0
  • Built into Apple devices. It's one less expense to worry about.
  • Apple devices are more expensive, but ease of use and features such as iCloud are huge value adds.
Apple iCloud is great for keeping me on the same page with all of my devices as far as photos, contacts, calendars, etc., are concerned. However, Box or Dropbox are easier to use for collaboration. I like the ability in Dropbox or Box to have a folder on my desktop that auto-shares files with my colleagues and clients. I use both services.
1
As an entrepreneur doing IT consulting, web development, web design, customer acquisition, and various other personal tasks on my Apple devices, I do all the business functions required of me to run a business.
Requires no particular skills, just a basic understanding of Apple computers. Apple iCloud is pretty self explanatory.
  • Photos
  • Calendar
  • Contacts
  • I use it in the standard ways. Seamless.
  • Calendar sharing.
  • Contact Sharing
  • Photo sharing.
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
  • Synchronization of Photos
  • Synch Calendars
  • Synch Contacts
  • Sharing documents with others with iCloud Drive
  • Determining how to not backup certain photos
It does what it does behind the scenes. Whenever you do use the interface online, its functions are very simple to use.
July 18, 2016

Apple iCloud

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use iCloud for personal devices as well as support our employees that use iCloud. It is not used by any particular department, but I support it on an individual basis for employees using Apple devices.
  • Excellent for notes keeping and accessing.
  • Great for backing up items and also syncing items that have been added.
  • Sharing Keynotes.
  • Good for tracking devices.
  • When a user is new to iCloud it is a bit difficult for them to get the hang of how it works. Could be less confusing.
  • The web access needs to be more robust.
  • Better support for other environments. Needs to "play better" with Windows.
  • Storage is pricey.
If you have an Apple device it is recommended. Backup and restoring of devices is its biggest asset. If you want to use it with other vendors' products (Microsoft, etc.) there are shortcomings. I know Microsoft and Google are competitors, but they need to learn to play well with others since many companies are based around Microsoft, Google, and Linux environments.
File Sharing & Management (7)
84.28571428571429%
8.4
Versioning
80%
8.0
Video files
80%
8.0
Audio files
90%
9.0
Document collaboration
90%
9.0
Access control
90%
9.0
File search
70%
7.0
Device sync
90%
9.0
Cloud Storage Security & Administration (3)
90%
9.0
User and role management
90%
9.0
File organization
90%
9.0
Device management
90%
9.0
Cloud Storage Platform (3)
83.33333333333334%
8.3
Performance
90%
9.0
Reliability
80%
8.0
Storage Reports
80%
8.0
  • Good for keeping device data synced in case of a crash.
  • Good for when swapping out devices and you need to backup old devices and restore everything over to the new device. Though for a new user it can be a bit of a learning curve.
This really just depends on the device you are using. If you use a lot of Apple devices then this of course is the way to go. But, if you use multi-platform devices, issues do occur. As always, Apple needs to learn to "play better with others", because in corporate environments it is very unlikely that they are an Apple only shop.
50
Totally various. In different departments and with many different roles.
4
Support Technicians that support many different devices and brands and operating systems.
  • Backups of Devices
  • Locate Devices
  • Sync Data on Devices
  • Restore Data to a new devices from and old device.
  • None in particular, other than its intended use.
  • We use it for its intended purpose and only on devices by Apple that can utilize it best. So, this totally depends on how Apple develops the product in the future. Especially, if they decide to make it more friendly to other environments and devices other than their own.
It is a very necessary product if you are using Apple devices. If you are then you should utilize it.
No
  • Product Features
We use it with Apple's devices. Our biggest use is for users to sync data and also to backup devices and restore them if they upgrade to a new device or have a device failure.
Would not change anything. For Apple devices this is what should be used for your device backups.
Mindy Wilson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I personally use iCloud because I am the benefits administrator and a number of my vendors have apps that can be accessed via a smart phone. I also check my work email and have documents on my phone. A number of office positions in our company are in the same situation. I feel like it provides an extra layer of security.
  • iCloud is an excellent service that provides automatic backups of iOS devices and also syncing for photos, music, calendar, contacts, and documents.
  • iCloud syncs images across your iPhone, iPad, Mac, and Windows PC.
  • iCloud works with Macs, Windows PCs, and iOS devices and it automatically backups data for iPhone, iPad, and iPod touch.
  • With iCloud there is no web interface for photos or music.
  • iCloud features for different functions such as photos can be confusing to set up.
  • You can't just upload any and all files. You need other storage solutions to work in conjunction with the iCloud.
I think it is a great product for people who mainly use Apple devices and for personal use. In a work setting, it needs to work along with other storage solutions.
File Sharing & Management (7)
71.42857142857143%
7.1
Versioning
70%
7.0
Video files
80%
8.0
Audio files
80%
8.0
Document collaboration
40%
4.0
Access control
60%
6.0
File search
80%
8.0
Device sync
90%
9.0
Cloud Storage Security & Administration (3)
80%
8.0
User and role management
70%
7.0
File organization
80%
8.0
Device management
90%
9.0
Cloud Storage Platform (3)
80%
8.0
Performance
80%
8.0
Reliability
80%
8.0
Storage Reports
80%
8.0
  • I really can't cite any true ROI numbers in terms of this product from a company standpoint, but personally it provides a true sense of security and can be a major time saver.
  • None
After hearing from current iCloud users and reading some reviews, I felt confident that I did not need to look further than iCloud for my needs.
I believe IT, Marketing and HR all use it.
I think iCloud supports itself.
  • Security
  • Personal peace of mind
  • Safety
  • To share information between devices
I can't think of any reason I wouldn't unless a new product just blew me away.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
It came highly recommended from other users.
There wasn't really a selection process. It was just an addition.
  • So much of what this product does is seamless and doesn't require you to really do anything like backups.
  • The syncing also happens automatically.
  • There's a lot of rules, settings, and options for using Photo Stream, and it can take a while to figure out how to use it.
  • You can only sync date from specific apps.
It can be used pretty easily by people who regularly use Apple products.
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