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Apple iCloud

Apple iCloud

Overview

What is Apple iCloud?

Apple iCloud is a document management software offering from Apple. It includes features such as access to music, photos, calendars, contacts, and documents, and it is built into every new iOS device.

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Recent Reviews

TrustRadius Insights

Apple iCloud is relied upon by users to securely store and backup their photos, videos, and other media files. This provides peace of mind …
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TrustRadius Insights
TrustRadius Insights

Apple iCloud Review

10 out of 10
July 29, 2021
Incentivized
I use Apple iCloud and have used it for a long time now. I use it to back up everything across multiple platforms. It has my contacts, …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Reliability (74)
    9.6
    96%
  • Performance (74)
    9.6
    96%
  • Device sync (73)
    9.4
    94%
  • Video files (70)
    9.2
    92%
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Pricing

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50GB

$0.99

Cloud
per month

200GB

$2.99

Cloud
per month

2TB

$9.99

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

9.1
Avg 8.4

Cloud Storage Security & Administration

Features related to security and administration for cloud storage platforms

8.7
Avg 8.6

Cloud Storage Platform

Features around the functionality of the cloud storage platform.

9.4
Avg 8.5
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Product Details

What is Apple iCloud?

Apple iCloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Apple iCloud is a document management software offering from Apple. It includes features such as access to music, photos, calendars, contacts, and documents, and it is built into every new iOS device.

Reviewers rate File search highest, with a score of 9.7.

The most common users of Apple iCloud are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(576)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Apple iCloud is relied upon by users to securely store and backup their photos, videos, and other media files. This provides peace of mind for nomadic travelers and ensures data security for business endeavors. Business teams find value in iCloud as it serves as an additional data repository, automatically backing up media files like photos, mobile settings, calendars, and contacts. This ensures accessibility from any device and promotes collaboration within the team. The standout feature of iCloud is the ability to access documents, photos, music, and videos from any device, making it convenient for presentations and effective teamwork. It is particularly popular among all-Mac shops due to its seamless syncing and compatibility with various Mac and iOS apps. Additionally, iCloud facilitates the syncing of videos, photos, and documents across different Apple devices, allowing for easy editing and sharing. Organizations utilize iCloud for storage and synchronization of documents and applications on Apple devices, especially in fieldwork scenarios and BYOD environments. Individual users appreciate iCloud for its quick on-the-go backup of mobile files and the convenience of accessing files from any Apple device. In educational settings, iCloud enhances learning experiences by creating cloud backups of Apple applications, enabling students to access their documents from different devices.

Users have provided several recommendations for using Apple iCloud. The most common recommendations are as follows: Start with the small storage option to test compatibility, be fully invested in the Apple system for optimal use, consider pricing and multi-platform access when choosing a storage plan. Additionally, it is recommended to consistently back up devices, check compatibility with current device ecosystem, configure settings for automated backups, and be cautious with settings to avoid unintended consequences. Users emphasize that Apple iCloud is a reliable tool for keeping data safe and accessible but caution that iCloud Drive may not be suitable for non-Apple users.

Attribute Ratings

Reviews

(1-20 of 20)
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July 29, 2021

Apple iCloud Review

Verified User
Partner in Professional Services
Arts & Crafts Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I have had to use Apple's customer support before and have been impressed with the ease and accessibility that comes with having them answer what was necessary to fix a problem and make something right. I have had multiple times where people have been helpful and understanding when necessary.
July 23, 2021

iCloud - Should I delve into the walled garden?

Gavin Scott-Miller | TrustRadius Reviewer
Gavin Scott-Miller
IT Consultant
Self-Employed (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
It always seems to work, and I rarely have issues with this product, to begin with. However, getting ahold of Apple support can be a pain, but once you are in contact with them, they pretty much never hang up the phone until there is some sort of action plan that has been agreed upon.
July 22, 2021

Apple iCloud Good with Less Implementation

Verified User
Administrator in Corporate
Education Management Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
4
I have not yet used support for Apple iCloud. However, having used apple support in the past, I feel like they would be just as competent in walking through issues in regards to the Apple iCloud product. Because I have not had any significant issues, I cannot give a fair review of this part.
March 20, 2020

Apple iCloud does not live up to expectations, but is good for what it does

TM
Thomas Myers
Associate
C21 Myers Lakeland (Real Estate, 51-200 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
1
I never used Apple iCloud support, but have never needed to do so. It has become more of a personal issue with computers in my organization, where the business solution has been with Dropbox. I do have to admit when my Mac went down, having things on Apple iCloud did help to get things restored. However, since I had more than one photo file for my Business and Personal data, I was not able to recover my Business Photos. Apple iCloud should have been able to do this.
March 11, 2020

iCloud - Syncing, File Sharing, Collaboration, and more!

Verified User
Director in Marketing
Media Production Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I have never had to use iCloud support, thankfully. All other Apple support I've used has been top notch, so it's safe to assume that iCloud shares an equally superior support system. Thankfully, iCloud has been reliable and trustworthy, and hasn't failed me or needed support in the decade I've been using it.
March 04, 2020

Apple iCloud works well for a team of Mac users

Justin Moore | TrustRadius Reviewer
Justin Moore
Assistant Director of Admissions
Oklahoma Baptist University (Education Management, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
As our staff is 100% millennial, the need for tech support is low. The great thing about this product is that millennials are digital natives and have always had access to this service and information. So they become their own support. A corollary to this is that they also EXPECT this type of product and service to be available to them in any job.
March 03, 2020

Apple iCloud in Education is a very useful tool

Sandy Hinding | TrustRadius Reviewer
Sandy Hinding
Systems Administrator iOS/OSX (Casper Suite)
ISD # 197 West St.Paul-Mendota Heights-Eagan Public Schools (Education Management, 501-1000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
For anyone who uses Apple products, Apple iCloud seamlessly integrates with the iOS/OSX and allows for timely, reliable backup as well as continuity of access to documents. When used alongside Apple's proprietary apps, in particular, the user will have a positive experience
February 29, 2020

iCloud: The Ideal Cloud Solution for Those Vested Within the Apple Ecosystem

Joshua Melder | TrustRadius Reviewer
Joshua Melder
Customer Account Manager
Quad (Printing, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Apple customer service is fantastic. iCloud is built with Apple in mind and its design is extremely intuitive and user-friendly. Additionally, whenever our team has encountered issues, the speed of Apple support has been more than timely in addressing our issues and solving our request. We have encountered relatively few issues in my time with the platform and this only improves our overall score for those who keep the platform stable.
August 03, 2019

A great place to store apple files, yet a horrible program!

Shelby Bowden | TrustRadius Reviewer
Shelby Bowden
Graduate Research Assistant
Western Kentucky University (Higher Education, 1001-5000 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
1
Apple gives pretty miserable support unless you pay a lot to have the support packages. Usually, it is more helpful to do a Google search of the issue, but at that point, it isn't product support, it's just me doing the job myself. Other programs seem to have much better, and free, support.
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