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Apple Remote Desktop has proven to be an invaluable tool for a wide range of users and organizations. IT departments, in particular, rely …
Overview
What is Apple Remote Desktop?
Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
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Popular Features
- Instant message (20)9.393%
- File transfer (24)9.090%
- Screen sharing (25)8.989%
- Remote management of servers & workstations (21)8.484%
Pricing
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What is Apple Remote Desktop?
Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Apple Remote Desktop 3 Demo -Copy from remote to local-
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Product Details
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- Tech Details
- FAQs
What is Apple Remote Desktop?
Apple Remote Desktop Video
Installation and the basic how-to of Remote Desktop in macOS 10.5.
Apple Remote Desktop Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
Reviewers rate Instant message highest, with a score of 9.3.
The most common users of Apple Remote Desktop are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
Apple Remote Desktop has proven to be an invaluable tool for a wide range of users and organizations. IT departments, in particular, rely on this software for remote access, support, and maintenance tasks. Users appreciate the ability to remotely view and command multiple machines at once, which improves efficiency and saves time. The software is particularly helpful for silently pushing updates or gathering information about computer usage behind the scenes. It also offers encrypted connections and compressed data traffic, ensuring secure and efficient remote support. This makes it a popular choice for organizations that prioritize data security.
Educators have also found value in Apple Remote Desktop, using it to enhance student engagement through screen sharing and remote control. It allows educators to observe multiple devices simultaneously and organize them according to grade levels. In an educational setting, the software supports content and use management, facilitating screen sharing and file sharing among students. Additionally, Apple Remote Desktop streamlines logins for young students by pushing login information for various software programs.
Developers utilize Apple Remote Desktop to remotely work on Mac devices for iOS and macOS application builds. The software enables seamless collaboration by providing remote access to Mac Mini devices, allowing developers to work on their projects without being physically present at the machine. Support teams also find great value in this tool as they can connect to end users' macOS devices for troubleshooting desktop support issues and performing software updates without needing physical access to the machines.
Overall, Apple Remote Desktop offers a wide range of features that cater to diverse user needs. Whether it's IT administrators managing a large number of computers or educators improving student engagement, this software provides the necessary tools to save time, improve efficiency, and enhance productivity in various professional settings.
User-Friendly Interface: Many users have praised the user interface of Apple Remote Desktop, noting that it is simple, intuitive, and easy to navigate. They appreciate the top navigation bar that provides quick access to all necessary tools and elements in the software, making tasks effortless to perform.
Reliable Remote Access: Several reviewers have highlighted the reliability of Apple Remote Desktop's remote access capabilities. They mention that the software can remotely access Apple computers even if they are not logged in or at the login screen. This feature has proven particularly useful for performing updates or managing machines without interrupting the user's workflow.
Comprehensive Feature Set: Users value the wide range of functionality provided by Apple Remote Desktop at a low cost. They mention features such as remote searching on devices, screen capture sharing, file copy transfer, application installation, and automator actions that automate workflow tasks and save time. This comprehensive set of features makes Apple Remote Desktop a valuable tool for various tasks.
Cross-platform limitations: Some users have expressed disappointment that Apple Remote Desktop is only compatible with Mac computers, and they would like to see more support for iOS and mobile devices.
Performance issues: Several users have mentioned that the performance of Apple Remote Desktop can be slow, especially when running operations on multiple machines simultaneously.
Outdated user interface: Many users have found the user interface of Apple Remote Desktop to be outdated and in need of improvement. They feel that the interface can be confusing and requires specific configurations on endpoints.
Attribute Ratings
Reviews
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December 09, 2022
Apple Remote Desktop is a day saver.
I use it to control Mac remotely. It allows me much more control over Zoom Remote or Microsoft Remote Desktop in automation. We have over 200 Mac laptops and the other remote software falls short. It would be nice to have an all-in-one solution but I do not believe it exists.
- One off software install
- Log in as separate user
- Network discovery of remote machines
- It is pretty refined. I can't think off hand what I would want changed.
- The interface is becoming a little dated.
- The ability to skip the server setting.
50%
5.0
- Makes remote doable if a simple Zoom screen share is not enough.
- Easy to install a quick needed package.
- Easy to trigger updates if needed.
- Microsoft Remote Desktop Connection Manager (RDCMan) and BeyondTrust Active Directory (AD) Bridge
Apple Remote Desktop is Apple specific. There is no other software suite that controls the Mac like ARD. Apple built it specifically for Apple products and it has abilities that are definitely MacOS ONLY. If you administer Macs it is a must-have over the other solutions offered on the current market.
2
Both IT admins
2
Basic IT skills.
- Remote control when a Zoom share won't work
- Pushing software in the background
- Beyond remote control of the machines not much, we use an MDM for most software.
Yes
Microsoft Remote Desktop because it does not directly support all functions of the MacOS.
- Product Usability
- Prior Experience with the Product
I would not.
- Implemented in-house
No
Change management was minimal
- There were none
It is included with the software subscription.
No
- The network scanning
- The actual connection to control the machine. It requires more than just a double click.
No
April 10, 2019
Apple Remote Desktop (ARD)
We use ARD for remote desktop for our Macbooks/iMac computers. We also use it for managing profiles and sending files between machines.
- Remote searching on devices
- Screen capture/sharing
- File copy/transfer
- Application installation
- I just use what ARD offers and it works fine for my organization.
71.42857142857143%
7.1
- The product definitely has increased our support response times and capabilities to access remote devices.
ARD does not have competition when it comes to working with Apple Devices in a 1:1 scenario.
2
To work with our Apple iMac/iPad/Macbook deployment.
2
Technology Support professionals with basic Technology troubleshooting skills and software experience.
- Device management
- Remote access
- Application deployment
- Screen Capture/Sharing
- None that the product does not openly offer and feature.
- None that the product does not openly offer and feature.
No
- Product Features
- Product Usability
We needed something that could help us management multiple aspects of the devices.
None
- Implemented in-house
No
Change management was minimal
- None
No
not needed.
No
Not needed.
- Remote Desktop
- File Transfer with Drag and Drop
- App Installation
- None
October 30, 2015
Apple Remote Desktop Used In K-12 World
We use Apple Remote Desktop across the board in IT to manage, update and provide remote support for our end users on the Mac platform.
- Push and manage updates.
- Provide remote management and support.
- One easy tool to gather information regarding machines in the field.
- User friendly.
- More support for iOS and mobile devices.
- More support with pushing updates to mobile devices
- Remote lock a device or wipe a device that has been stolen.
92.85714285714286%
9.3
- We have had 110% success with Apple Remove Desktop.
- We can provide much better customer service.
- End users are very happy with results.
- Microsoft Remote Desktop, Microsoft System Center Configuration Manager and TeamViewer
Apple Remote Desktop provides a different level of support than programs listed above. Its a nice support tool built in the OS.
60
All IT Support and IT Field Service.
60
Provide Remote Break Fix For Apple Users
- Remote Support
- System Updates
- Security Patches
- Quick Response To Service Orders
- After Hours Acesss
- Less Downtime For Users
- iOS Devices
- Security Lock Down
- Remote Wiping Devices
Yes
Microsoft Remote Desktop For Mac.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
Ease of use.
Would have not changed a thing.
- Implemented in-house
No
Change management was a big part of the implementation and was well-handled
- None
Yes
More help is always nice.
No
When I was pushing a OS update to a lab of machines and running into issues Apple support stayed on the phone until the lab was fully updated and back up and running.
- Remote Support
- Screen Sharing
- Pushing Updates and Patches
- Remotely Setting Up A Machine.
- OS upgrades Have been a issue
- Ensuring The End Users Machine was running latest version.
- Having user restart machine when i couldn't remotely
No