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Apple Remote Desktop

Apple Remote Desktop

Overview

What is Apple Remote Desktop?

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

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Recent Reviews

TrustRadius Insights

Apple Remote Desktop has proven to be an invaluable tool for a wide range of users and organizations. IT departments, in particular, rely …
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Nondisruptive Access

10 out of 10
December 08, 2022
Incentivized
We use Apple Remote Desktop to connect to our MacOS end users on a regular basis to troubleshoot desktop support issues. The application …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Instant message (20)
    9.3
    93%
  • File transfer (24)
    9.0
    90%
  • Screen sharing (25)
    8.9
    89%
  • Remote management of servers & workstations (21)
    8.4
    84%
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Pricing

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N/A
Unavailable

What is Apple Remote Desktop?

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

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Product Demos

Apple Remote Desktop 3 Demo -Copy from remote to local-

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8
Avg 8.2
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Product Details

What is Apple Remote Desktop?

Apple Remote Desktop Video

Installation and the basic how-to of  Remote Desktop in macOS 10.5.

Apple Remote Desktop Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

Reviewers rate Instant message highest, with a score of 9.3.

The most common users of Apple Remote Desktop are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(104)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Apple Remote Desktop has proven to be an invaluable tool for a wide range of users and organizations. IT departments, in particular, rely on this software for remote access, support, and maintenance tasks. Users appreciate the ability to remotely view and command multiple machines at once, which improves efficiency and saves time. The software is particularly helpful for silently pushing updates or gathering information about computer usage behind the scenes. It also offers encrypted connections and compressed data traffic, ensuring secure and efficient remote support. This makes it a popular choice for organizations that prioritize data security.

Educators have also found value in Apple Remote Desktop, using it to enhance student engagement through screen sharing and remote control. It allows educators to observe multiple devices simultaneously and organize them according to grade levels. In an educational setting, the software supports content and use management, facilitating screen sharing and file sharing among students. Additionally, Apple Remote Desktop streamlines logins for young students by pushing login information for various software programs.

Developers utilize Apple Remote Desktop to remotely work on Mac devices for iOS and macOS application builds. The software enables seamless collaboration by providing remote access to Mac Mini devices, allowing developers to work on their projects without being physically present at the machine. Support teams also find great value in this tool as they can connect to end users' macOS devices for troubleshooting desktop support issues and performing software updates without needing physical access to the machines.

Overall, Apple Remote Desktop offers a wide range of features that cater to diverse user needs. Whether it's IT administrators managing a large number of computers or educators improving student engagement, this software provides the necessary tools to save time, improve efficiency, and enhance productivity in various professional settings.

User-Friendly Interface: Many users have praised the user interface of Apple Remote Desktop, noting that it is simple, intuitive, and easy to navigate. They appreciate the top navigation bar that provides quick access to all necessary tools and elements in the software, making tasks effortless to perform.

Reliable Remote Access: Several reviewers have highlighted the reliability of Apple Remote Desktop's remote access capabilities. They mention that the software can remotely access Apple computers even if they are not logged in or at the login screen. This feature has proven particularly useful for performing updates or managing machines without interrupting the user's workflow.

Comprehensive Feature Set: Users value the wide range of functionality provided by Apple Remote Desktop at a low cost. They mention features such as remote searching on devices, screen capture sharing, file copy transfer, application installation, and automator actions that automate workflow tasks and save time. This comprehensive set of features makes Apple Remote Desktop a valuable tool for various tasks.

Cross-platform limitations: Some users have expressed disappointment that Apple Remote Desktop is only compatible with Mac computers, and they would like to see more support for iOS and mobile devices.

Performance issues: Several users have mentioned that the performance of Apple Remote Desktop can be slow, especially when running operations on multiple machines simultaneously.

Outdated user interface: Many users have found the user interface of Apple Remote Desktop to be outdated and in need of improvement. They feel that the interface can be confusing and requires specific configurations on endpoints.

Attribute Ratings

Reviews

(1-25 of 25)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It's a great alternative to a cloud-based solution so the cost is inexpensive since it is one-time.
  • Remote computer management is a huge time-saver and saves on a lot of intangibles like gas, labor, etc.
Ravinder Gupta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It has reduced human efforts and thus human resource cost for our organization. It allows you to automate repetitive tasks and thus improves overall productivity.
  • Quality of service is great using this product. Our end users have been very satisfied.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • I feel we have made some significant compromises in the security of our macOS deployment to continue supporting Apple Remote Desktop
  • At the same time, Apple Remote Desktop has provided remote access to workstations without providing access to more privileged pieces of our deployment (scripts, packages, et cetera)
  • It is a relatively easy program to learn and teach new staff how to use
  • There is a significant lack of auditing capabilities, and a bad actor (whether that is an employee or anyone else) could cause significant damage with relative ease
Aleese Gulick | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Able to present sensitive information without removing information from the computer.
  • Ease of access when not able to be at home computer.
  • Makes information easily accessible to help grow the business without customer having to wait or come to you.
November 14, 2017

MR.Power ON ARD

Christopher Power | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Since we were a mostly Mac environment, ARD made a lot of sense and it still does for our core HQ users. However moving forward a cross/multi platform tools would be more valuable.
  • ARD is relatively cost effective, no subscription fee, easy to purchase via the AppStore and with Macs, just works.
Angel Swalve | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Apple Remote Desktop has eliminated the need for me to go to all 60 classrooms daily to troubleshoot and repair computers.
  • Apple Remote Desktop does cause some frustration because it is hard to find a lot of scripts to help make it work better for me. I am learning quickly, but learning the scripts is work.
  • Apple Remote Desktop has helped our campus be more efficient and allows the students more time on the computers and less downtime on the computers when repairs need to be done.
Gabriel Duff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It makes me do my job faster and in less time than having to travel to a user's work station to fix the same issue.
  • It allows for faster patching and updates to systems even without having to have access to a system.
  • It's already paid for its cost 1000 times over.
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