Apple Remote Desktop Reviews

78 Ratings
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Score 7.9 out of 100

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Reviews (1-17 of 17)

Ravinder Gupta | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Return on Investment

  • It has reduced human efforts and thus human resource cost for our organization. It allows you to automate repetitive tasks and thus improves overall productivity.
  • Quality of service is great using this product. Our end users have been very satisfied.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Return on Investment

  • I feel we have made some significant compromises in the security of our macOS deployment to continue supporting Apple Remote Desktop
  • At the same time, Apple Remote Desktop has provided remote access to workstations without providing access to more privileged pieces of our deployment (scripts, packages, et cetera)
  • It is a relatively easy program to learn and teach new staff how to use
  • There is a significant lack of auditing capabilities, and a bad actor (whether that is an employee or anyone else) could cause significant damage with relative ease
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Aleese Gulick | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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Return on Investment

  • Able to present sensitive information without removing information from the computer.
  • Ease of access when not able to be at home computer.
  • Makes information easily accessible to help grow the business without customer having to wait or come to you.
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Christopher Power | TrustRadius Reviewer
November 14, 2017

MR.Power ON ARD

Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
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Angel Swalve | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • Apple Remote Desktop has eliminated the need for me to go to all 60 classrooms daily to troubleshoot and repair computers.
  • Apple Remote Desktop does cause some frustration because it is hard to find a lot of scripts to help make it work better for me. I am learning quickly, but learning the scripts is work.
  • Apple Remote Desktop has helped our campus be more efficient and allows the students more time on the computers and less downtime on the computers when repairs need to be done.
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Gabriel Duff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • It makes me do my job faster and in less time than having to travel to a user's work station to fix the same issue.
  • It allows for faster patching and updates to systems even without having to have access to a system.
  • It's already paid for its cost 1000 times over.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Return on Investment

  • Since we were a mostly Mac environment, ARD made a lot of sense and it still does for our core HQ users. However moving forward a cross/multi platform tools would be more valuable.
  • ARD is relatively cost effective, no subscription fee, easy to purchase via the AppStore and with Macs, just works.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Return on Investment

  • It allows us to help multiple user at once and which helps get users back to work, which in turn allows us to provide better customer service.
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Feature Scorecard Summary

Screen sharing (17)
9.5
File transfer (17)
9.4
Instant message (16)
9.4
Secure remote access with Smart Card authentication (1)
8
Access to sleeping/powered-off computers (12)
6.3
Over-the-Internet remote session (13)
9.6
Initiate remote control from mobile (4)
2.6
Remote management of servers & workstations (15)
8.5
Remote Active Directory® management (5)
10.0
Centralized management dashboard (9)
9.0
Session record (6)
6.3
Annotations (3)
6.0
Monitoring and Alerts (8)
8.8
Multi-platform remote control (4)
9.8

About Apple Remote Desktop

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
Categories:  Remote Desktop

Apple Remote Desktop Technical Details

Operating Systems: Unspecified
Mobile Application:No