Useful tool that needs some attention

- Sending Unix commands immediately to the endpoint
- Seeing exactly what an end user is seeing on their screen
- Sending messages to an entire computer lab
- Instructor locking all screens during lecture portion of a lab session
- Monitoring and responding to help requests
- Assisting users with complicated workflows
- Quick configuration changes or installs
- Mass restarting endpoints
- Generating reports
- Easy grouping of endpoints into labs, departments, etc.
Cons
- Access control has become cumbersome in recent macOS releases
- The application does not receive much attention from Apple Engineering and is a bit feature static
- Interface is a bit dated
- Integration with MDM platforms needs improvement
- NAT penetration needs improvement