Apple Remote Desktop

Apple Remote Desktop

About TrustRadius Scoring
Score 8.5 out of 100
Apple Remote Desktop

Overview

Recent Reviews

Apple Remote Desktop (ARD)

10
April 10, 2019
We use ARD for remote desktop for our Macbooks/iMac computers. We also use it for managing profiles and sending files between machines.

Apple Remote Desktop - The Time Saver

10
June 05, 2018
We use Apple Remote Desktop (ARD) to remotely repair computers, push out updates, and troubleshoot issues for our IT department. It allows …
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ARD, Essential for Apple Environments

9
April 02, 2018
ARD is being used by technology support staff in our organization to manage Apple desktops and laptops in our organization. It can collect …
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MR.Power ON ARD

10
November 14, 2017
Apple Remote Desktop is being used specifically for content and use management, at the school level, for managing students. The most used …
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ARD: Apple screenshare.app on steroids

8
April 17, 2017
Apple Remote Desktop (ARD) is our primary remote desktop sharing tool on our HQ LAN, which consists of mostly Macs. Secondarily, we use it …
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Great tool!

8
December 15, 2016
It is used to monitor students when they work on MacBooks. I use it to maintain, update, install and distribute certain applications …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2018

Popular Features

View all 14 features

Screen sharing (18)

10.0
100%

Remote management of servers & workstations (16)

10.0
100%

Instant message (16)

9.6
96%

File transfer (18)

5.2
52%

Video Reviews

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Pricing

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What is Apple Remote Desktop?

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is VNC Connect?

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to…

Features Scorecard

Remote Administration

7.7
77%

Product Details

What is Apple Remote Desktop?

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

Apple Remote Desktop Video

Installation and the basic how-to of  Remote Desktop in macOS 10.5.

Apple Remote Desktop Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Apple Remote Desktop?

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

What is Apple Remote Desktop's best feature?

Reviewers rate Screen sharing and Over-the-Internet remote session and Remote management of servers & workstations highest, with a score of 10.

Who uses Apple Remote Desktop?

The most common users of Apple Remote Desktop are from Mid-sized Companies (51-1,000 employees) and the Education Management industry.

Reviews and Ratings

 (95)

Ratings

Reviews

(1-18 of 18)
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Isidoro "Roy" Jovero | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Remote support of headless systems.
  • IP addresses are easily seen.
  • Latency never seemed to be an issue.
  • UI seems dated.
  • Specific configurations are needed on endpoints.
  • It would be nice to get a notification when an endpoint comes back online after rebooting.
Ravinder Gupta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
  • As apple usually does, this is only for Mac computers. This is not a cross-platform utility.
  • There is no mobile device interface to this software, it is only available on Mac App Store.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Providing a one-stop shop for doing a variety of troubleshooting tasks
  • Presenting its functions and tools in a clear and useful manner
  • Offering reporting capabilities
  • Supporting macOS in small deployments
  • Randomization of local administrator passwords
  • Lack of auditing capability
  • Lack of abilities to manage access to computers
  • Cannot install DMGs
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Remote commands for doing things to a large number of devices
  • Allows us to see what the user is seeing
  • Allows us to repair things without leaving the office.
  • Can be slow at times
  • Network scanners don't always pull up all devices
  • Agent running on client machines has to be restarted occasionally
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Allows us to execute UNIX scripts without alerting a user or interrupting their workflow.
  • Allows us to observe, control, and share control of a user's machine flawlessly.
  • Enables us to collect usage statistics from endpoints to determine machine usage and this, in turn, helps drive business decisions.
  • The software has some bugs. When I have tried to create detailed lists and scanners I have had the program crash entirely, this is extremely frustrating.
  • Software does not scan as fast as I would like, though it does scan rather fast I wish it could scan faster.
John Readwin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Very easy to use, and robust. Apple Remote Desktop provides a wide range of functionality at very low cost
  • It does network to network very well ( once setup)
  • Working on your LAN (Local area network) ARD is probably the best tool out there for managing Mac networks, with a full array of features, screen sharing, and reporting
  • The biggest flaw with ARD is its inability to map to multiple machines behind a router. Without the proper VPN router setup, you can only specify one machine on the other side of a router ( again without VPN'ing into the whole network)
Aleese Gulick | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Fast, this is great because usually remote desktops are rather slow.
  • Group demos, helps me when I am needing to show multiple people things.
  • Ease of use, freedom. Since it is so easy to use it makes it easier to not have to be stuck in front of your office computer.
  • Initial login, I had to look up how to do it.
  • Since everything is driven with mouse/touchpad. I have lost the remote desktop before and this has caused it to log out.
  • More shortcuts.
November 14, 2017

MR.Power ON ARD

Christopher Power | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Apple Remote Desktop has a very simple and easy to navigate user interface. The top navigation bar allows for easy and quick access to all necessary tools and elements in ARD.
  • Apple Remote Desktop connects to all the computers on the network allowing for ease of use. This is a strength because it always works on the first attempt.
  • Apple Remote Desktop drops files directly onto the desktop for all students without needing to use google drive.
  • Apple Remote Desktop allows for sharing one screen to the rest of the class to allow to show student work to all students at once.
  • Apple Remote Desktop could improve by allowing you to drop files into specific folders rather than on to a messy desktop where some files may get lost or not seen quickly.
  • Apple Remote Desktop sometimes has a small lag. When I click my mouse I often need to wait another second or check the student machines to make sure that what they are seeing is what I am doing. It seems as if it does not live stream perfectly.
  • Apple Remote Desktop pictures do not show up as clean and clear as they do on the screen I am sharing with. My teacher iMac shows quality images, however, when screen shared the ARD screen share shows a lower quality imagine with less colors shown.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Screen sharing with Macs
  • Remote Control of Macs
  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
Angel Swalve | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Provides a way to log the lab and classroom computers on to allow teachers to teach instead of one by one logging on the younger students.
  • Provides a way to update the computers all at once, which is particularly handy for the numerous Adobe Flash updates that come out regularly.
  • Provides a way to push scripts to maintain the computers and set power settings.
  • Allows me to remote into a trouble computer across the building to help when a problem arises.
  • Sometimes Apple Remote Desktop is finicky when it comes to wireless connection. If a lab computer drops the ethernet, Apple Remote Desktop can't always find the computer.
  • Setting of power settings can be messed up when certain scripts are ran and I haven't found a way to "reset" back to default. It has that option but it does not work to reset to default. I have 25 computers that no longer turn them selves on in the morning, even though the setting in the power settings has it scheduled to do so.
  • Depending on the day, Apple Remote Desktop does not search or scan as well as other days.
Eric Kelley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Pushing software.
  • Easily restart or shutdown of systems.
  • Being able to work on a user's computer with the curtains closed for uninterrupted maintenance.
  • Unable to remote into Windows Machines.
  • Need to connect to VPN to support users out of the local network.
December 15, 2016

Great tool!

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • District softwares remotely/silently.
  • Can be used to observe (specifically for the students).
  • Used to organize (name and tag) devices in the organization.
  • To set up some of the control features on the macs, like the system preferences settings, which can allow me to give controlled access to my students.
Gabriel Duff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Software deployments via PKG file installs remotely.
  • Multiple observation of more then one computer at a time on screen.
  • Remote terminal command line interface.
  • It is resource intensive, sometimes it becomes locked up or unstable.
  • The UI is dated and could be improved on.
  • Would be nice if it offered abilities to clone or remotely install OS X upgrades.
Tim Twiss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Remote System Control. Quickly resolve a problem while continuing to work on multiple tasks from your own PC. This allows for less downtime/frustration on the end user and more efficient productivity from the technician.
  • Hardware and Software Reports. This allows the technician to quickly spot a hardware deficiency (perhaps not enough RAM) or software incompatibility (not running the latest version) without having to bother the end user for this diagnostic information.
  • Software Distribution. Used in tandem with the Software Reports, if an issue is found in a report, the Software Distribution will allow the technician to push the necessary software to the users PC.
  • Speed. Apple Remote Desktop still appears to be slower when compared to Windows Remote Desktop
  • Cost. The $79.99 price tag seems rather high. Windows Remote Desktop, although not as feature rich, is included with the operating system.
  • Drag and Drop. While functioning, it can be clunky and difficult to use.
Kevin B. Richardson II | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Push and manage updates.
  • Provide remote management and support.
  • One easy tool to gather information regarding machines in the field.
  • User friendly.
  • More support for iOS and mobile devices.
  • More support with pushing updates to mobile devices
  • Remote lock a device or wipe a device that has been stolen.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Apple has done a really good job at limiting the resources ARD uses in recent updates.
  • Unix commands are a very easy to use and very efficient when trying to run group updates.
  • The reports is a great option that makes quick work if you need to get serial numbers or computer specs on 1 or 100 computers
  • When using the control feature. the screen will become black and you will have to move the mouse around to erase the black screen away or disconnect and reconnect to the end user device.
  • When searching for specific IP address more times then not it wont find it.
  • Copy/Paste does not work too well when going back and forth between your local machine and remote user
  • Cant install printers.