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AppleCare for Enterprise

AppleCare for Enterprise

Overview

What is AppleCare for Enterprise?

AppleCare for Enterprise includes priority onsite service and 24/7 support help keep end users up and running, offering coverage for every Mac, Apple Studio Display, iPhone, and iPad. AppleCare for Enterprise includes flexible service options, priority onsite services, and as…

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Recent Reviews
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Reviewer Pros & Cons

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Verified User
Supervisor in Information Technology
Education Management Company, 201-500 employees
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Service Offering Details

What is AppleCare for Enterprise?

AppleCare for Enterprise includes priority onsite service and 24/7 support help keep end users up and running, offering coverage for every Mac, Apple Studio Display, iPhone, and iPad. AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement.

AppleCare for Enterprise Availability

Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(1)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
March 30, 2024

AppleCare for Enterprise - a solid option for Apple Support

Verified User
Supervisor in Information Technology
Education Management Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use AppleCare for Enterprise to suppliment our repair offerings. As a school, we see damaged devices almost on a daily basis. AppleCare for Enterprise allows us to book a technician to come onsite as early as the next business day. This means that our students Get their devices back sooner.
Pros and Cons
  • Speed of service
  • Ease of booking
  • Knowledge of support
  • Phone support
  • Part delays
  • No reason repairs
Likelihood to Recommend
AppleCare for Enterprise is probably better suited for a large scale business. As a school, we lies the repair speed and phone support. But other inclusions like the no reason repairs for 4% or Mac and 10% or iOS just isn’t worth it. In the amounts of devices that we are buying, this is a small number and won’t help in any way. But in business case where you have staff that look after their devices, then this would be appropriate.
Return on Investment
  • Positive - repair turn around.
  • Positive - repair booking process is quick.
  • Negative - part delays.
Alternatives Considered
We use other repair and warranty options from our partner vendors. But AppleCare for Enterprise allows a faster turnaround. Our vendors have us ship devices to them for repair so our turn around time is longer. AppleCare for Enterprise can be repaired onsite and most of the time, next business day. This allows us to get the device back to the staff member or student faster.
Other Software Used
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