Filter Ratings and Reviews
Filter 8 vetted AppRiver reviews and ratings
Reviews (1-5 of 5)
August 03, 2019
AppRiver is a must-have for any tech company
AppRiver is great for storing a large amount of content that is generated within my organization. It is used in every department and can even be accessed by clients if need be. We store past contracts, lead lists, articles, pictures, meeting minutes, and much more. It is a powerful tool in our organization.
- Storage
- Usability
- Protection
- No complaints currently.
September 13, 2019
Appriver is great for small business with basic email security needs
We use AppRiver as our email filter for inbound and outbound emails. We use smart hosting to make sure that our emails are clean as they are delivered to our recipients.
We also only allow email delivery from their approved list of email delivery servers and have that as a rule on our firewall to keep all other connections from the internet from hitting port 25.
We also use their email encryption service that is difficult to use and manage as it's on a per-user basis and not at the domain level which makes it more difficult to work with. Also, my recipients of encrypted emails have to log in to a separate service to make this work and it is difficult to convince people to click on any links to get to our encrypted messages.
We also only allow email delivery from their approved list of email delivery servers and have that as a rule on our firewall to keep all other connections from the internet from hitting port 25.
We also use their email encryption service that is difficult to use and manage as it's on a per-user basis and not at the domain level which makes it more difficult to work with. Also, my recipients of encrypted emails have to log in to a separate service to make this work and it is difficult to convince people to click on any links to get to our encrypted messages.
- They have a great service and support team.
- They have great simplified tools to manage our email flow and delivery.
- They are affordable and I feel like I get a good amount of service for what we are paying.
- They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
- Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
- Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
- Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
November 19, 2019
Weak Spam Filtering
We were using it to cut down on the amount of spam we were receiving. It helped us to minimize these malicious emails that cost our company time and money.
- There are a lot of options for filtering. You can do so by domain, email, and even countries.
- It didn't block spam well enough. We constantly had spam and spoofed emails come through that many people thought were legitimate. Became a bit of a problem for us.
June 13, 2019
Don't Judge this Book by its Cover
AppRiver allows us to enhance our client offerings by becoming partners in deploying and managing Microsoft Office products (as well as a host of other cloud and email offerings).
- Knowledgeable engineers
- Strong product offerings
- Strong margins
- The management portal is dated and is at times clunky and confusing.
March 27, 2017
AppRiver makes the spam go away.
We use AppRiver SecureTide to filter email for our own company, and we use it to protect our Managed Services Clients as well. We include AppRiver Email filtering for all of our managed clients. Utilizing AppRiver (after hosting our own spam filtering solution for many clients) made protecting our clients and ourselves so much better. We stop the vast majority of spam outright, and what is questionable is summarized for review by the end users. We've evalutaed a number of other solutions over the years and have never had a reason to change from AppRiver.
We also resell Office 365 and encrypted email services via AppRiver.
- Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
- Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
- Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
- Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
- Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
- It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
- There is still a separate portal for provisioning. I'd like to see this all on one place.
AppRiver Scorecard Summary
Feature Scorecard Summary
About AppRiver
AppRiver, now from Zix (acquired January 2019), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.
Categories: Email Encryption, Secure Email Gateway
AppRiver Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |