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August 14, 2020
AppRiver is the business we use to utilize Office365. They are who we purchase our license from and they also provide our email virus and spam protection. It is used across the whole organization, which consists of 2 manufacturing plants-- one in Memphis TN and one in Olive Branch MS. AppRiver is intuitive and will add the appropriate licenses for Microsoft products that are assigned to our users, while at the same time removing a license if I unassign one. This makes license management a lot easier and ensures that we aren't paying for licenses that aren't being used.
- Live Support. Their support techs have always been curious and professional. If you do have to leave a message they return your call and address your problem quickly.
- Easy to understand English-speaking techs.
- I feel like I get a good amount of service for what we are paying.
- Really haven't had any cons. Being picky, I guess the web site is a little dark in color but like I said that is if you want to be picky.
Full of plenty of offerings on the various settings, etc. I find it easy as I understand, but with all they reference for the less knowledgeable I can see where it might be a little overwhelming.
August 12, 2020
Previously, we were using on-prem Windows SBS 2011. It was time to upgrade and we needed to move to a cloud-based solution that wouldn't break the bank. After talking to other AppRiver users and extensive research we decided to use AppRiver across all four locations in the Gulf South.
- Tech support is always available.
- Phone is always answered by a person and not automated.
- 99% of time problem is fixed over phone.
- Offer a wide variety of services at affordable prices.
The AppRiver interface is pretty easy and straightforward. When you sign up, they can walk you through setting up a few users so you get the hang of it. Every once in a while, it might take a minute to get logged into the interface, but the vast majority of the time it is very quick. Once in, most items are self-explanatory and if you do have a question, just call and speak to someone.
August 03, 2020
We use AppRiver as our first stop for Microsoft/email/cloud base services. We find that when we use cloud services we want to have a reseller involved as a first point of contact. We are a small organization and using a reseller that supports thousands of customers gives us the benefit of their collective experience across all their customers. We vastly prefer calling a reseller that is engaged and wants to keep our business to having to call the actual service provider themselves.
- AppRiver always answers the phone immediately and quickly connects me with an easy-to-understand support professional.
- AppRiver has competitive prices on all their products.
- AppRiver is quick to let me know about promotions I may qualify for.
- There are products I wish AppRiver offered that they don't.
- Not all of their products are the best-in-class offering.
AppRiver's control panel underwent a major revision in the last year, and I have to say, it's a huge improvement. The ability to access a clear dashboard and provision accounts, deploy updates, and double check settings is a definite must. AppRiver's new control panel makes my life easier by more simply and easily seeing all of the needed info in one place.
July 21, 2020
We use AppRiver as our Office 365 supplier. This service includes the full Office suite, email services, Sharepoint, Microsoft Teams, Visio, and everything else O365 has to offer. With the explosion in remote work, we were even able to add on the conferencing option to our Microsoft Teams deployment to give our remote users a dedicated conference line. These services are being used company-wide. They even offer additional email security protection on top of the Microsoft filtering giving us additional controls and safety.
- Top notch customer support.
- User friendly customer portal.
- Non-pushy sales tactics.
- Expert product knowledge.
Their unified interface is wonderful to work with. I can manage all of my licensing within their customer portal. For a basic deployment, I never have to leave the AppRiver portal. There are a few things that can only be done from the Microsoft side of the licensing, but those are rare in most standard/basic deployments.
July 21, 2020
We are currently using AppRiver across our organization for Office365 and Exchange. We especially appreciate the SPAM support and security AppRiver provides. Administration or both Office365 and Exchange has been straight forward and efficient. Product support has been responsive when needed.
- Chat and telephone support are outstanding.
- Simple and comprehensive website for administering Office365 and Exchange.
- Email threat protection.
- I realize it's not perfect, but in the 2 years we've used it, we've not had any issues with the AppRiver website or support.
The interface has been easy to understand and use. I've not had to spend too much time trying to figure it out. If I did have a question, support was quick to help.
July 21, 2020
AppRiver is my focal point for most of my Windows applications, mainly Exchange and the associated licenses. Any issues that I encounter using Microsoft products, they address (even though they mainly handle my email account management). We use their services across the entire company and they have provided me with a better sense of direction when it comes to planning or upgrading users.
- INCREDIBLY pleasant receptionists.
- They are excellent listeners
- They provide short concise suggestions and solutions to my problems.
- They are always available and willing to help.
- There after hour service should remain local rather than overseas.
- Possibly have dedicated support reps for each company.
I used to depend on their interface during the initial setup but now I don't find the need to make many changes or additions.
We use their SecureTide product to scan inbound and outbound email for SPAM email for all of our employees. The product works great and keeps SPAM (suspected and actual) from even reaching our facility. Customer support is top-notch. My Account Rep there really seems to understand my needs.
- Customer Support
- SPAM Filtering
- Secure email delivery
- At this time there is nothing I can think of
Their web interface is sleek, intuitive, and very easy to use.
August 14, 2020
I use AppRiver for my customers' Office 365 licenses.
- Tech support quality.
- Tech support speed (Talking to a person within 1-2 minutes).
- If support is outside their scope they will send a link to helpful info or point you to the right direction.
I like the interface though it was confusing for the first 4 or 5 customers. Now that I know it I understand the layout and it's very easy to navigate and get things done.
July 21, 2020
Our company uses Appriver as our email provider. We also use Appriver to filter our spam.
- Good customer support.
- They have very little downtime.
- North American based and support.
- Should provide a tool that makes it easy for admins to archive a users email without having to use Outlook.
- Costs could be less to provide a greater value to the customer.
The web interface is solid but not perfect. Many times it is slow to respond. Occasionally, I have to close out the interface and log in again. Overall, it works well.
August 16, 2020
We currently use AppRiver across our whole company as well as a dozen other brands we own and operate. We use it primarily for Office365 (Now Microsoft365) with our domains for hosted email, MS Teams, etc. Using AppRiver as our Microsoft365 provider has dramatically simplified management and love that fact that they offer support for all users. This has helped us to offload the amount of basic user support we have to offer to users of the applications.
- User provisioning
- End-user support
- Simplified billing
- Better technical support for Office365.
- Having agents able to assist with Azure AD.
- An automated way to sign up for and setup a Microsoft365 Tenant.
The interface has changed a lot since we first joined. We understand they are still working on changes to the interface, but overall it's very usable. We often find it easier to perform certain tasks in their interface instead of the Microsoft Admin panel, so we do prefer to use it wherever possible, especially for user account provisioning. We do wish that they would have better support for user aliases.
August 14, 2020
AppRiver provides our work email accounts. We have approximately 20 full-time employees and over 1200 Independent Contractors who use these email accounts.
- Tech Support
- Implementation
- Technical Rep turnover: I've had 2 in the last 6 months and the last one is just temporary
Very Easy
August 14, 2020
AppRiver is being used across the whole organization. We partner with outside IT to implement and manage for users.
- fairly easy to navigate
- strong ease of use to manage users
- I find the website billing section is difficult to access.
- Autopayment has never worked despite multiple calls to tech support.
August 11, 2020
We use AppRiver to filter email for our entire organization. The idea is for it to block spam and other less desirable emails from reaching our users' inboxes. In our situation, we have it filter mail outside of our network (using their cloud service), and then it's passed along to our Office 365 instance.
- Catches the majority of spam
- Allows users to manage their own quarantines
- Good customer service
- Not 100% effective finding a significant number of false positives
- Feels like the technology stack is outdated
- Reporting false positives is lacking
- Reporting messages that slip through has little feedback just a forward to an address
The interface has improved significantly over the last year or so. We only use the mail filtering product so I don't see the other "tabs" in the interface, but what we have works well. Again from a usability standpoint I wish the product were using more advanced methods, but the UI itself is functional and does the job.
August 03, 2020
We use AppRiver as our company email and Office 365 host and service provider. All management users at our company who have a corporate email address use AppRiver. AppRiver also provides unified and easy-to-administer email services for our company, such as Outlook, spam and malware filtering, and user administration functions.
- User administration.
- Email filtering.
- Email support and reliability.
- Office 365.
- More dynamic and effective spam and malware filtering.
There is a lot of functionality on the AppRiver site to administer and manage email security and compliance. It is certainly helpful to have all the tools and data on a easy-to-navigate interface to manage all efficiently. Does take some time to learn and become acclimated with the various features, but the feature set is robust and continuously being enhanced and innovated on.
July 31, 2020
AppRiver is used for SPAM filtering, email encryption, and Office 365 resell.
- AppRiver has an excellent technical support department to work with.
- AppRiver provides great support when transferring new clients in from other email providers.
- Account managers are slow to respond or unresponsive. This creates a great deal of frustration.
- Account requests or questions are typically unanswered.
- Glitches with the Office 365 tie-in through the AppRiver control panel can be annoying.
Their interface is good when it works. Occasionally it will have problems communicating with Office 365 but I can always use the Office 365 portal when this happens for anything urgent so it typically isn't a big deal. I would like to see that interface improved so the glitches don't happen as often. The interface may save a small amount of time but it is minor if anything at all.
We use the platform to remain HIPAA-compliant in our email correspondence with patients and other providers in the community regarding patient care. All staff, both clinical and administrative, utilize the secure email platform.
- email tracking for accountability
- integrates well with our email system (Outlook) - accessibility
- tech support or technology glitches are common
- the add-on for Outlook, though convenient, does slow Outlook down and often causes Outlook to crash
It is much faster to use the platform when it's integrated into Outlook (versus having to go through the browser), but the add-on often slows Outlook and causes it to crash. Our AppRiver add-on disintegrates from outlook often across multiple devices when outlook deems the add-on to be working too slowly.
I do like the accessibility of the app for iPhones.
I do like the accessibility of the app for iPhones.
AppRiver has been our Microsoft 365 provider for over three years now. They provide our email, cloud file sharing, and application solutions. AppRiver provides the best support of any similar provider I have used -- very accessible, polite, professional, and available 24/7. I appreciate the human contact. AppRiver feels like part of our team.
- Knowledge - their support specialists usually know the answers... and when they don't, they will work to find them.
- Support - support specialists are genuinely interested in helping us find solutions to any problems with Office 365.
- Reliability - no matter what time you call or who you talk to, you're going to get great service. Their training must be terrific.
- AppRiver was recently purchased by a larger company. I was concerned that their excellent support would decline, but so far, they're going strong.
The interface is very easy to use.
Our IT suggested we migrate our emails to Microsoft, so we started utilizing AppRiver when we migrated the whole company. We have had so much negative feedback regarding Microsoft Outlook that we've created another domain and moved 80% of the staff to the new domain email system. Only a select few are with the original domain until we have time to figure out how to migrate them out. But this is a Microsoft issue, not an AppRiver issue. AppRiver is easy to use and the staff very helpful.
- Great Customer Service
- Easy and clear user interface
- Color scheme is rather dark/bland after you login, not a fan of the big grey strip.
- Very confusing on the plans. We only pay for emails but have to click the 365 essentials and there's no explanation that you're not paying for the entire 365 package. Had to call IT a couple of times on setup as wanted to make sure to get the correct plan.
- Explanation pop-ups when you hover over options would be very helpful.
The interface is simple and easy to use, which is definitely a time-saver, but I don't always understand all the options, so if there were explanation icons or pop-ups, that would be helpful.
August 21, 2020
We use AppRiver to support all employee user email accounts. I am the admin and manage all accounts through AppRiver. I typically use it weekly to add new users, remove users, update licenses, and most recently, to add a new line of business so we added another server/domain within our existing appriver package. The support team was extremely thorough and helpful - from step by step on appriver to Office 365. They walked me through the process and helped me implement new users in our new company as well as for distribution groups, members on lists, adding secondary email accounts to current profiles for my teams.
- Customer support - very quick response times, very helpful, patient support team
- Response follow-ups - they will walk through any support needs and follow up with a guide on how to that you can share for your teams to reference
- User interface can be simplified and more user friendly.
- When making updates, adding user licenses, making changes it can take a bit for them to work and can be glitchy.
The user interface is easy to use, as everything is in one place. It does seem like it could be updated and simplified in terms of the layout and flow.
July 08, 2020
We use AppRiver for company wide inbound email filtering. AppRiver was recommended to me after the solution we used for a couple of years dissolved. We have been very pleased with its performance and ability to quarantine emails that are suspicious.
- Very useful daily quarantine list emailed to users.
- Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
- Multiple ways to filter emails (domain, email address, text, etc)
- Link protection is one of the newest options available and we absolutely love it!!
- When setting up a mail rule, you cannot use operators. For example, you cannot filter an email where the subject contains "bad word" and the header contains "header info" . You can only filter on one or the other, not together.
- Perhaps make it a little easier to see why an email was quarantined.
Coming from another vendor, the AppRiver interface took a little getting used to. But, that is not a bad thing. Everything is organized pretty well and finding your way around is pretty simple. Everything is labeled and easily identifiable. It is very easy to navigate.
July 12, 2020
We are an outsourced IT company and we are currently using AppRiver as the Office365 provider for a couple of our clients. Here are a few of the reasons we prefer AppRiver over other O365 providers:
- Great Support!!
- I always get through to support very quickly (within a few mins).
- English speaking techs that are easy to understand.
- Knowledgeable techs that can answer or assist me with my issues or can quickly escalate to someone who can.
- My end users can call them directly, meaning faster resolutions for them, and fewer support calls to me.
- Always have the right number of Licenses! If configured, when licenses are unassigned, AppRiver automatically removes them so that you're not paying for licenses you're not using.
- Fast response to support calls.
- Knowledgeable, easy to understand English speaking techs.
- Automatic removal of unused licenses so that you never pay for unused licenses.
- We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
- It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
- Cost a little more than from Microsoft directly.
I find their portal interface confusing. I do not need to go into it very often, only for setting up new clients and adding/removing licenses. When I do need to go into it, I have a hard time finding what I need, but their support can help me get it taken care of quickly.
July 08, 2020
We're using AppRiver across our entire organization, for spam filtering, e-mail, and Microsoft Office licensing. We had a problematic on-premise Exchange server that needed to be retired, and our former spam filtering service wasn't accurate enough, so moving to AppRiver addressed both of these issues.
- Easy user management
- Excellent customer support
- Smooth migration from on-premise to cloud services
- Sometimes the Microsoft Office licensing isn't in sync with Microsoft
Initially, the interface was inconsistent, but with recent updates, the interface is much better. In either case, however, there wasn't any issue getting to where I needed to be, and getting the necessary work done.
August 03, 2019
AppRiver is great for storing a large amount of content that is generated within my organization. It is used in every department and can even be accessed by clients if need be. We store past contracts, lead lists, articles, pictures, meeting minutes, and much more. It is a powerful tool in our organization.
- Storage
- Usability
- Protection
- No complaints currently.
September 13, 2019
We use AppRiver as our email filter for inbound and outbound emails. We use smart hosting to make sure that our emails are clean as they are delivered to our recipients.
We also only allow email delivery from their approved list of email delivery servers and have that as a rule on our firewall to keep all other connections from the internet from hitting port 25.
We also use their email encryption service that is difficult to use and manage as it's on a per-user basis and not at the domain level which makes it more difficult to work with. Also, my recipients of encrypted emails have to log in to a separate service to make this work and it is difficult to convince people to click on any links to get to our encrypted messages.
We also only allow email delivery from their approved list of email delivery servers and have that as a rule on our firewall to keep all other connections from the internet from hitting port 25.
We also use their email encryption service that is difficult to use and manage as it's on a per-user basis and not at the domain level which makes it more difficult to work with. Also, my recipients of encrypted emails have to log in to a separate service to make this work and it is difficult to convince people to click on any links to get to our encrypted messages.
- They have a great service and support team.
- They have great simplified tools to manage our email flow and delivery.
- They are affordable and I feel like I get a good amount of service for what we are paying.
- They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
- Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
- Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
- Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
We were using it to cut down on the amount of spam we were receiving. It helped us to minimize these malicious emails that cost our company time and money.
- There are a lot of options for filtering. You can do so by domain, email, and even countries.
- It didn't block spam well enough. We constantly had spam and spoofed emails come through that many people thought were legitimate. Became a bit of a problem for us.
AppRiver Scorecard Summary
What is AppRiver?
With organizations facing new and unprecedented challenges, the need for a secure modern workplace has never been greater. As companies seek to achieve more with less and keep their increasingly remote workforces productive, they also face an array of evolving security and compliance needs. The AppRiver Secure Cloud provides a suite of productivity, security and compliance tools built on what the vendor describes as a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced threat protection, email encryption, large secure file sharing and unified information archiving – all backed by AppRiver support. The vendor boasts more than 80,000 organizations, including institutions in healthcare, finance and government, trust AppRiver to enable their employees to do their best work.
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AppRiver Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Forum/Community |
AppRiver Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac |
| Mobile Application: | Apple iOS, Android, Mobile Web |
| Supported Languages: | 16 languages supported |