TrustRadius
https://media.trustradius.com/product-logos/g7/1F/RHCMLJ1RTFBS.PNGGreat Application for Mobile Apps and Driving Customer InteractionsWe are using Apptentive to drive customer reviews and feedback for our mobile application. It is used primarily by the Marketing department and our development team. We use it to gather more 5-star app store reviews. It serves as an in-app messaging center for our users, it allows us to push surveys and notifications of new app features, and it also provides us valuable analytics on app usage and user sentiment.,Push notifications for app store reviews. Targeted interactions based on in-app events. Easy in-app messaging service for direct access to our support team.,Sometimes the notifications of new messages do not come through email as they should, so you can miss some. I would like to see more interaction options. More app analytics.,8,We have seen over 100 5 star reviews come in via the Apptentive interactions. User adoption of our mobile app was swift and easy with the help of Apptentive. It is hard to put an ROI on it when we aren't selling through the app, but it is a great tool.,Firebase,Hootsuite, Iconosquare, Microsoft Teams,Customer Surveys Research Studies
  3. Apptentive Reviews
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Apptentive
5 Ratings
Score 8.6 out of 101
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Apptentive Reviews

Apptentive
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

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April 05, 2019

Great Application for Mobile Apps and Driving Customer Interactions

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Apptentive to drive customer reviews and feedback for our mobile application. It is used primarily by the Marketing department and our development team. We use it to gather more 5-star app store reviews. It serves as an in-app messaging center for our users, it allows us to push surveys and notifications of new app features, and it also provides us valuable analytics on app usage and user sentiment.
  • Push notifications for app store reviews.
  • Targeted interactions based on in-app events.
  • Easy in-app messaging service for direct access to our support team.
  • Sometimes the notifications of new messages do not come through email as they should, so you can miss some.
  • I would like to see more interaction options.
  • More app analytics.
It works very well for consumer-centric applications. If you had an app with in-app purchases, or a retail store app, or even a simple gaming application, Apptentive would be more powerful. In our case, we have an app that serves as a productivity tool, so Apptentive gives us great insight and tools, but we do not take advantage of them as much as other apps might.
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Apptentive Scorecard Summary

Likelihood to Recommend (5)
8.6

About Apptentive

Apptentive is an in-app messaging tool for mobile application providers. It allows users to provide in-app help and customer support, send in-app surveys, prompt app users to provide ratings, etc. It is designed to foster engagement and build advocacy among the mobile app's user base.
Categories:  Help Desk,  Mobile Marketing,  Survey & Forms Building,  Live Chat

Apptentive Technical Details

Operating Systems: Unspecified
Mobile Application:No