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Reviews (1-2 of 2)
February 29, 2020
Apptentive keeps us attentive to our mobile users
Apptentive is being used by our B2C side to help consolidate interactions on our mobile app. It helps to solve the issue of providing not only insights and metrics into usage and ratings/reviews but also helps to promote the app or other updates with the ability to place messaging into either iOS or Android apps so we can customize as best as possible our users' experience and their interaction with rating our app at the most opportune times.
- Provides notes and interactions within your app so you can connect with users better.
- Also allows for more support-driven interactions and engaging feedback from customers so it isn't all routed through app store reviews that are more difficult to manage and interact with users.
- Apptentive measures satisfaction with its Love metric that helps us better understand usage instead of just store ratings and anecdotal feedback.
- Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
- Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
- Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.
We are using Apptentive to drive customer reviews and feedback for our mobile application. It is used primarily by the Marketing department and our development team. We use it to gather more 5-star app store reviews. It serves as an in-app messaging center for our users, it allows us to push surveys and notifications of new app features, and it also provides us valuable analytics on app usage and user sentiment.
- Push notifications for app store reviews.
- Targeted interactions based on in-app events.
- Easy in-app messaging service for direct access to our support team.
- Sometimes the notifications of new messages do not come through email as they should, so you can miss some.
- I would like to see more interaction options.
- More app analytics.
Apptentive Scorecard Summary
About Apptentive
Apptentive Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |