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Apptentive has proven to be an invaluable tool for users looking to enhance their app store ratings and gather customer reviews. With this …
Overview
What is Apptentive?
Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer…
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What is Apptentive?
Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual…
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Product Demos
Apptentive at TechStars Seattle's 2012 Demo Day
YouTube
Apptentive - iOS integration with Xcode 4
YouTube
TechStars Demo Day 2012 — Apptentive
YouTube
Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
What is Apptentive?
Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect identity to feedback with the goal of allowing brands to move faster, enhance first-party data, acquire customers at lower costs, and increase customer lifetime value. The vendor states Apptentive powers millions of consumer interactions across billions of mobile devices each month, and help the world’s top brands—including FanDuel, eBay, CNN, Capital One, JetBlue, Arby’s, Zillow, Norwegian Cruise Lines, Safeway, and Sonic— enhance customer love and improve customer experience.
Apptentive Features
- Supported: Segmentation
- Supported: Reports and Dashboards
- Supported: Standard and Custom Targeting
- Supported: API / Integrations
- Supported: QA Testing
- Supported: App Performance and Reliability
- Supported: User, Role, and Access Management
- Supported: Survey Deployment
- Supported: Feedback Collection
- Supported: Device Responsiveness
- Supported: Feedback Aggregation
- Supported: Trigger Alerts
- Supported: Real-Time Analysis
- Supported: Churn Risk Scoring
- Supported: Customer Insights
- Supported: Customer Sentiment
Apptentive Screenshots
Apptentive Video
"How Dunkin’ Uses Apptentive to Improve Mobile Customer Experience"
Apptentive Integrations
Apptentive Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Apptentive has proven to be an invaluable tool for users looking to enhance their app store ratings and gather customer reviews. With this software, users have been able to effectively collect and address customer feedback directly from the user, leading to improved customer satisfaction and retention. Additionally, Apptentive has been instrumental in managing and monitoring customer feedback, resulting in reduced drop-offs in the funnel and an improved overall user experience.
One of the key use cases of Apptentive is its ability to provide users with a better understanding of their customers and app performance. By utilizing this software, users have been able to gather valuable qualitative insights that have allowed them to make their apps more user-friendly and even offer additional products and services. Not only has Apptentive been used for app feedback and feature feedback, but it has also served as a valuable tool for market research and enterprise feedback management.
Another significant use case of Apptentive is its effectiveness in driving ratings for apps on the app store. The software has helped users validate customer problems and reach out for further details, enabling them to gather the necessary information needed to improve their apps. Additionally, users have used Apptentive for customer support, app reviews, qualitative feedback on specific features, as well as basic customer reachouts and gathering return and tracking information.
Overall, Apptentive has proven itself as a versatile tool that enhances the mobile feedback loop, improves app ratings, facilitates communication with customers, and provides valuable insights into user preferences. By conveying customer feedback directly to stakeholders and making it easier to communicate with customers, Apptentive allows users to identify return on investment and continuously improve their apps.
Multiple Levels of Targeting: Users have expressed their appreciation for the ability to utilize multiple levels of targeting in Apptentive, which allows them to effectively reach and engage with their desired audience. This feature has been mentioned by several reviewers as a valuable tool for tailoring communication efforts.
Easy Implementation and Seamless Customer Communication: Reviewers find that integrating Apptentive into their own applications is straightforward and hassle-free. They appreciate the seamless customer communication that the app provides, making it easy to establish a direct line of interaction with customers.
Game-changing Tool with Great Support and Resources: Several reviewers consider Apptentive to be a game-changer for their app launch. They highlight the straightforward purchasing process and the ease of integration. The early insights directly from customers have proven invaluable in improving marketing efforts. Additionally, users mention that the customer support provided by Apptentive is excellent, backed up by plenty of resources available on the website.
Difficult Initial Set Up: Several users have found the initial set up of the platform to be difficult and unexpected, resulting in a long learning curve. They mentioned that it took them some time to get familiar with the platform and they faced challenges during the setup process.
Lack of User-Friendliness: Many users have mentioned that the analytical platform needs to be more user-friendly and self-explanatory. They feel that it requires additional improvements in terms of ease of use and intuitiveness. Some users found it challenging to navigate through different features and understand how to utilize them effectively.
Issues with Android Version: Some users experienced issues with the Android version, specifically where the feedback prompt did not always display as expected. This inconsistency has caused frustration for these users who rely on collecting feedback from their Android app users.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
February 29, 2020
Apptentive keeps us attentive to our mobile users
Apptentive is being used by our B2C side to help consolidate interactions on our mobile app. It helps to solve the issue of providing not only insights and metrics into usage and ratings/reviews but also helps to promote the app or other updates with the ability to place messaging into either iOS or Android apps so we can customize as best as possible our users' experience and their interaction with rating our app at the most opportune times.
- Provides notes and interactions within your app so you can connect with users better.
- Also allows for more support-driven interactions and engaging feedback from customers so it isn't all routed through app store reviews that are more difficult to manage and interact with users.
- Apptentive measures satisfaction with its Love metric that helps us better understand usage instead of just store ratings and anecdotal feedback.
- Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
- Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
- Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.
- Apptentive has helped us increase our app store ratings which results in better listings in search results, etc.
- Apptentive has helped give us better insights from our users.
- Apptentive has helped us better manage emergencies that we can address without an App Store update now.
We haven't used or evaluated another tool similar to Apptentive. We selected it and it has worked for what we needed it for. I'm sure other solutions provide similar options. We keep Apptentive because it is already integrated with our apps and we've continued to be able to use it for what we need without worrying about how a new tool would connect to everything that goes into a mobile app.
We are using Apptentive to drive customer reviews and feedback for our mobile application. It is used primarily by the Marketing department and our development team. We use it to gather more 5-star app store reviews. It serves as an in-app messaging center for our users, it allows us to push surveys and notifications of new app features, and it also provides us valuable analytics on app usage and user sentiment.
- Push notifications for app store reviews.
- Targeted interactions based on in-app events.
- Easy in-app messaging service for direct access to our support team.
- Sometimes the notifications of new messages do not come through email as they should, so you can miss some.
- I would like to see more interaction options.
- More app analytics.
- We have seen over 100 5 star reviews come in via the Apptentive interactions.
- User adoption of our mobile app was swift and easy with the help of Apptentive.
- It is hard to put an ROI on it when we aren't selling through the app, but it is a great tool.