TrustRadius
https://media.trustradius.com/product-logos/tV/x4/QTM6VVZTIATQ.JPEGEmpowering Small Non-Profits through Easy Data UseApricot is being used across the program to track participant information and outcomes.,User-friendly data entry Easy search and navigation features Ability to create reports on data points of interest,Not able to restrict access of certain information to just one person or team Multiple users can edit a form at the same time, but only the last one saved will be retained. An alert was created to let the second user know that someone else was working in the file. However, we wanted a read-only option such as what exists in shared word documents. We have two distinct programs with 2 different tier-one forms. This has created a problem because it is like having 2 separate data bases that do NOT talk to each other. When I came into the company in 2016, it had already been built this way. I was told the only way to fix it was to basically start from scratch. We opted to leave it as 2 separate databases.,9,For us, since we are not really a business, but a social service organization, Apricot has had a positive impact by allowing us to track our outcome measures.,This is not applicable to our program,Apricot has enabled us to secure more funding because we have data readily available for grant applications and reports to funders.,Microsoft Access, myEvolv, IBM SPSSNew User ExperienceWe are currently using Apricot for our Out & About program serving adults with disabilities. We use it to track demographics, individual support plans and goals, and track progress. We plan to expand its use to our youth programs and volunteer management system. This was a recent implementation, moving from ETO to Apricot. We found the onboarding process into the Apricot product to be helpful and efficient.,Apricot Core brings efficiency to the database build-out process. This is particularly important for non-profits with limited financial and IT professional support. For non-IT oriented employees, the user interface is simple and intuitive.,None at this time.,8,Not yet determined.,Initial results indicate that the administrative process for staff will be streamlined which will allow us to increase direct services to clients and/or grow the client base.,We have not yet achieved this, but believe the reporting capabilities will enhance our development efforts in the future.,,DonorPerfectNew to ApricotApricot is currently utilized by the program team, primarily. We utilize the program to track client progress and create statistics for program tracking and funding. The fact that you can create forms solves the problem of cookie cutter tracking programs. It has also assisted with streamlining the process of obtaining program data.,Create Forms: This system allows for creating almost any form that you need and pull information from. Multiple programs: Apricot has the ability to host multiple programs within the agency so that information is tailored for users under certain programs Fairly user friendly: This can be utilized by almost anyone who is not the most tech savvy.,Usability: while it is fairly easy to use, you have to be taught and some of the language is difficult (tiers ). Reports: I feel as if reports could be pulled a little easier (just a little).,10,Apricot has been essential in logging data and obtaining more statistics for programing. Apricot has greatly assisted with staff's ability to keep clients up to date in certain areas.,As new Apricot users it has helped with data collection. It has also assisted with scaling program delivery by providing data in programs. We have yet to delve into some of its other capabilities which may assist with program delivery. However the data collection alone has been extremely helpful for programming.,We have only utilized this system for about a year, during which time it has assisted with data collection, which ultimately impacts funding and the information that we use to obtain funding. I am unaware if it has assisted in securing more funding for the agency or its programs at this time.,ETO by Social Solutions,Microsoft 365 BusinessApricot is the bomb!We use Apricot as clearinghouse for all of the data regarding our clients. Everything from their demographic information, to their case notes, to gauging their growth within our programming. We have two separate programs that use Apricot and we are looking into how to better utilize all that Apricot has to offer.,Incredibly intuitive design that is very easy to use and understand even to non-techy people Very easy to create your own forms to best fit your actual need Very easy to pull data and reporting for funders and monthly updates to the team,A dashboard for showing client improvement at a glance would be helpful,9,It has provided us an opportunity to streamline our data collection. It is an easy way to capture client data and progress without needing a spreadsheet, handwritten notes, or space in the minds of our case managers. Frees up staff to be able to make a greater impact instead of inputting information in multiple forms or multiple platforms.,I believe that it has. It has allowed up the opportunity to build a new program from scratch as well as ways to measure and track that program and its clients. Because of the data we are able to input, we can better tell the story of that program without having staff worry about maintaining data elsewhere as well as trying to scale the delivery of the program.,Using the reporting system to pull data and information regarding the impact the program has allows us to inform donors and funding sources what their money is doing through our organization. Additionally, this same data allows us the opportunity to tell our story better to potential donors and funders.,,Microsoft 365 BusinessApricot helps nonprofits streamline workflows and data entryWe use Apricot to document services provided to the clients of our nonprofit. This includes: client demographic information, the number of services (both aggregated and reported to funders), relationship management, communication with clients, client intake and assessment, case notes, attendance, services provided, etc.,Customization makes Apricot specific to your organization's services & workflow. Reporting is flexible to gather data that you wish to use.,Sending and storing emails within the database. Would love the ability to change field names or field types without exporting and re-importing all the data. More affordable.,9,Helped us be more efficient and save employee time.,Apricot has helped us scale program delivery by helping us make workflows consistent among staff members and helping us to collect and gather data that demonstrates how many clients we are serving.,I don't have this information.Customizable and Flexible for all Case Management/Human Services Organizations!Our non-profit organization uses Apricot by Social Solutions to manage data for the entire organization. What I really love about it, is that I am able to customize it to meet the needs of multiple programs within our organization and that it is flexible enough to grow as we do. In addition, I can design reports that inform the work of our frontline staff and increase their buy-in and support of the required data collection. Our end of year reporting as an organization, as well as data collection for various grant funders has been much improved. Training, resources, and technical support are all excellent, would highly recommend this software to any human service agency/non-profit.,Site administrator is able to custom design forms and reports to organizational needs. Excellent training, resources, and technical support. Case management framework for human service-oriented organizations.,Some features, such as aggregate reporting and are add-ons with an additional cost.,10,As a relatively new organization (less than 5 years old), our last annual report was compiled by hand and from multiple manual spreadsheets and tracking forms. Nevertheless, it did not adequately capture all of the clients we served in any capacity. With Apricot implementation this year, we were able to report on serving over 200 clients and to give specific outcomes and data related to those we served, not just for specific programs but for the organization as a whole. Any human service agency can tell you that the needs of their clients change over time. While we could give anecdotal evidence of those trends before Apricot, we can now collect and track, in real time, data to inform any organizational shifts we will need to make to meet those needs.,We have not yet had Apricot long enough to achieve this benefit.,At the end of 2018, for the first time we had aggregate data from an organizational standpoint. We have recently used that reporting to apply for funding but it is too early to tell if it has had an impact.,The Formidable Apricot Solution to Case ManagementApricot by Social Solutions is being leveraged by one entity within the Prince George's Community College: the Financial Empowerment Center at Prince George's Community College (FEC). The FEC is using the software as a case management solution to capture our client pool and run reports. We have taken too long in the past to warehouse and digitize client data and submit reports.,Apricot allows us to organize our client data and run reports more efficiently. Apricot upgrades its features on a routine basis to meet the needs of the customer, including its secure web form feature. Apricot has fashionable and accessible technical assistance, including direct chat, videos, boot camps (virtual), and recommended 3rd party consultant support. The variety of filtering attributes to run reports is very impressive. The versatility in configuring reports helps us to be able to meet the reporting requirements of different funder frameworks.,We believe Apricot could offer secure web forms beyond the restricted 'Tier 1' allowance. In other words, currently, secure web forms are only available as options for Tier 1 records. This means we cannot have live registration for Tier 2 records, which is very restrictive, seeing as we would like to capture data as clients sign in at events or trainings we have. We would like to see a feature similar to what TurboTax presents on its site that prompts you with questions to better generate the next step. In an Apricot case, it would generate these prompts to help us build our reports. We have the criteria we're looking to fulfill, we just need to better reproduce it in the sections on the Apricot report and this type of functionality would help.,6,It gives us the ability to warehouse intake in real-time through the secure web form feature and general entry feature. Apricot allows us to back up our data reports because we can base our information on hard numbers, factual, accurate information. There's no negative impact that the resource has that I can think of - unless we consider letting it go to waste; not leveraging its optimal capacity because of our own ignorance or lack of knowing how to utilize its features.,After attending the Impact Summit, I was able to generate a secure web form. Now we are able to capture client data in real-time on the intake, which we were not able to do in the past. This is a benefit because we can move away from paper intake and difficult hand-writing. The entries go directly into our client database, saves time, and allows us to focus on program delivery, repurposing staff to various other important duties.,While it hasn't been leveraged in such a way as to share it as evidence of our report generating prowess, we will be able to justify our grant requesting in the future, pointing out our command of data collection, data analysis and data reporting. However, Apricot is a function of our current grant and funder; so, it is an instrumental feature on our current grant and legitimizes our re-up on the five-year grant - from year to year.,Blackbaud CRM, WealthEngine and Foundation Directory Online (FDO)Apricot One StopApricot by Social Solutions is used within our affiliate network of about 20 organization to manage the range of program and services that we offer our clients. Through the database we monitor and track our participant's journey, from training, referrals for jobs and services, to placements and retention. With the help of Apricot, we are not only measuring our impact but we are constantly identifying areas of program improvements and scaling our programs and impact.,Real time data and being able to see what's going on across our network. Our program staff is able to work at the same time tracking programs and services. Manage and build reports at all levels of the organization, including our board and leadership. User friendly and intuitive with minimal training required.,The look and feel of the site could be improved and allow for some branding and customization, even from a basic coloring scheme. Easier access to account and features. More complex reporting compatibility.,8,Apricot has allowed us to better monitor and partner with organizations, improved our program, and has informed our strategic plans and directions. Increased communication within network & improved employee engagement and performance.,We've been able to expand and scale our program throughout the city and through multiple organizations, scaling our impact. In addition to replicating the programs, Apricot has allowed us to better support and collaborate within our organization, using referral features to better provide services to the participants. Looking at the reports, we've been able to get more immediate feedback and staff at all level has been able to take that feedback to better provide program and services or identify specific programs and services necessary to support a participant's success.,We've been able to apply additional funding and in much tighter timeline. The accessible and agile reports have allowed us to generate the necessary reports as soon as we need them, not only to report to funders but to track our program and funding progress. Even in cases when the funders have their own database, we've been able to continue to use Apricot and by using its export features to import data into additional databases.,,Tableau OnlineNo more Excel Spreadsheets!We use Apricot across the whole organization. Apricot is our client intake, volunteer management, staff, and donor data source.,One system for all that we do. I can redesign forms as programs change without waiting for a technology personnel from Social Solutions to help. Social Solutions is there if I need assistance. I can generate my own reports without having to conform to someone else's template.,The email function is difficult and cumbersome.,10,Apricot has done more than what I have expected and it continues to provide what we need for reports and information on our clients.,No more Excel spreadsheets that take hours to configure to get the data we need for our grantors.,I purchased Apricot in hopes to obtain a significant grant with the United Way. Due to my database, I have been able to obtain additional grants that were impossible before having Apricot.,,Microsoft Office 2016, Norton Internet Security,10,6,Client Intake Donor in-Kinds Volunteer management,Our In-kind donations,I would like to see the email section enhanced for better productivity.,10,No,Product Features Product Usability,I wouldn't change anything,Implemented in-house,No,Change management was minimal,I did not integrate data so there were very little issues encountered.,10,No,10,No,Everytime we call they go out their way to help,Form Design Custom Reports,Email,No,10Apricot, a great product if you know how to maximize itCleveland Rape Crisis Center uses Apricot for the administration of it's service programming: EMR for therapeutic servicesCriminal and Civil Case Tracking and management and trackingOutreach and prevention servicesEvaluation, quality assurance tracking, and analysis of 24-hour hotline servicesIt is also used for reporting needs: Tracking goals progress on a agency level, department/management level, and individual performance levelWorkflow reporting to promote increased efficiency in program implementation Fund reporting requirements,With the right knowledge and skills sets, Apricot is a powerful and dynamic platform that can meet your database needs. The architecture allows you to get creative with what you create if you have a strong model in mind. The product is very scalable. We've been able to add programs and use cases as they arise. According to users who have used other platforms, Apricot has a user interface that is much more friendly than other systems they've used.,Apricot does not yet have an open API. Once that is developed, there will be a whole new world of opportunities for maximizing apricot's potential. Reporting is limited with out the ability to pivot data. More advanced reporting and visualization needs to be exported and manipulated in third-party programs. (this could be resolved with an open API as well). The lack of "ticklers" or timed reminders and pop-ups within the system that help direct users to a workflow dynamically.,9,Apricot has allowed us to collect and report on program activities that allow us to make data-informed decisions strategically and with more validation than ever before.,We have been able to scale our program delivery with Apricot. We have recently collapsed our program referral and enrollment processes into shared forms between programs, and plan on adding a third program (case management) to the same process. We're also looking at collapsing progress/activity notes and Individual Service plans into shared forms for ease of reporting and more coordinated client care.,We are more confident in the numbers that we report on now that we've started to use apricot more intentionally.,Easy to understand, simple to use.My organization uses Apricot to track data, document registration forms, track attendance, submit reports for CYS and funding. Also, we use it to log and track our mentor program progression. Finally, we use it to schedule and keep track of furniture pick-ups and moves. It is used by our whole organization. It documents reports, organizes data, and shows yearly progression.,Organizes data Creates reports that are easily understood Simple set up and easy to use,It is hard for more than one staff member to be logged in at the same time. Someone always gets booted out.,9,It has kept our organization on track. There are some issues if we have more than one employee change or create duplicate documentation.,It has helped our organization provide data to other organizations that we work with. Founders and donors often want reports of our progress, working with the kids, and apricot provides what we need. It shows how many kids attend our program and how many kids are continuing to progress through the year.,By providing the data reports created in Apricot, we are able to show founders the impact we have had on the youth in the community.,QuickBooks OnlineNew to Apricot!We are using Apricot across the whole organization. We have 15 different programs that collect data with various different systems. We are using Apricot to consolidate all of our company's data and use it to tell our story better. We will use Apricot to run reports and use the data give to our funders and to use when writing new grants.,Allows you to track a client through every point of service Reporting section allows you to tell the company's story,I have yet come across any areas for improvement,8,We have only been using Apricot for a little less than a year. But we are convinced that when grant season comes around next year we will save lots of time and money with the ease of pulling reports.,We have just started using Apricot but we can already see how the data will help scale program delivery. We will be able to track a client from start of enrollment.,We have not yet used Apricot for this purpose but we will be utilizing the detailed reports in the next grant season.Use of Apricot is bearing fruitApricot is a highly flexible easy to program application that can support a wide range of organizational functionality. It has helped our organization quickly gain access to information, ingest data files and been an indispensable tool to help us support our wide-ranging community initiatives and organizational needs.,Easy to program Mobile Multi functionality,Mobile app API Dashboards,10,Positive We had a quick return on development costs through better managing staffing costs,Yes,Help us quickly provide data to fundersBeginner...We use it to track our afterschool program attendance, mentoring program participation, and summer camp attendance.,Allow us to provide data to our financial supporters in a format that meets their expectations Allow us to keep track of attendance for use in future planning Allows us to provide proof of participation to the food program funder,We would like to have our after school sites input data themselves, but we are afraid they will mess up our data. It would be nice to be able to protect the data that is there already.,9,I am new to our organization, but I imagine that we have received more than our investment in Apricot because of funding capabilities.Apricot - Great Product for Communication and ReportingWe are a child welfare agency and use Apricot as a communication base for social workers and service providers to share information. Referrals are sent to service providers through Apricot and service providers enter client information. Social workers can now see what services clients are receiving and get up to date information. We currently have 12 programs and 11 service providers using the system, with +/-150 users both internal and external. For each program, we created a data quality and quarterly report. The data quality reports assist the service providers to manage their caseload. The quarterly reports report on outcomes. We are now able to see how many clients are referred to services, how many clients engaged in services and the outcomes of services provided.,Forms and reports are easy to develop in Apricot Responsive customer service to address issues as they arise,It would be great to be able to copy forms It would be great to copy user permission sets to other users Contract negotiation and pricing of the product; do away with the 'add ons' and just have a price for the product,9,Able to assess how many services are actually being used by our clients Better communication between social workers and service providers,Yes because we are able to evaluate services it has influenced allocations to programs and changed service delivery.Apricot changes lives![It's] Used by the entire organization for data management of client services. Also used for managing volunteers, donors, production, and grants. It is also used to manage students, providers, facilitators for participants in educational classes, other organizational services, career coaching, personal improvement classes, nutrition classes, homework helpers, and a mini-library in an enrichment center.,Web-based software that can be used by multiple users in multiple locations. Real-time collaborative data entry. Divers data reporting. Easily modified and tailord to match your needs.,Better Support Services. Better UI with a cleaner look. Easier report building.,8,Data for grant writing resulting in more funding. Outcome-based reporting has benefited the lives of clients. Ease of data entry & reporting has saved labor cost.,Apricot has allowed us to better serve our clients through increasing outcomes driven by our mission. We are now able to perform surveys and assessments for staff, clients, volunteers, and partnerships. It has allowed us to focus on our mission. We are now able to track the progress of our clients, households, or students and score them using a self-sufficiency matrix. We are now able to report on demographic data sets and provide that data to funders and partner organization for increased collaboration.,Apricot has allowed us to diversify our data sets tailored to the needs of our funders' interest. We are now able to report and submit data that our funders are actually interested in supporting. It has made our organization more transparent and visible to the funders who are interested in supporting organizations who put the interest of the clients first through empowerment. We are now able to prove what we say which has opened numerous doors that were shut before.,,Trello, eTapestryThanks ApricotSocial Solutions helps keep track of our client demographics and is used by office staff. It helps us gather the needed information for reports and allows us to track the progress of the clients we serve.,Helps us capture pertinent info about our clients Helps prevent duplication of records,Other than cost?,8,Apricot has been helpful in the gathering and maintaining of client informationNo matter how you pronounce it, Apricot is a sweet solution!Apricot by Social Solutions has been implemented across all program areas in my organization. We needed a solution to keep track of our services and clients in our basic needs program. In searching for a system for that program, we decided to implement a solution for all of our programs that would allow us to get a full picture of how our organization as a whole is serving clients. Our other programs offer more intensive case management and had been keeping detailed paper records, and while we knew there was overlap of clients between our programs we didn't know the extent. Apricot by Social Solutions has allowed us to drastically reduce our paper records to those required by outside agencies and greatly improve service coordination and communication within our organization. The longer we use it, the more ways we find to use it - for example we will begin utilizing it for volunteer management shortly.,Apricot by Social Solutions is very user-friendly. Staff training and use has been a breeze. Staff and volunteers very quickly pick up on the navigation which creates confidence and user empowerment. Apricot by Social Solutions is flexible. Organizations can adjust the software to match their structure during the implementation phase and easily make adjustments on their own after implementation. Apricot by Social Solutions is affordable. It is still a significant investment for an organization that has not previously purchased case management software, but in comparing twelve different software solution options, Apricot by far offered the greatest value.,Customer support could be a bit more personal. As an organization, we do not pay for any extra support packages, which means that all of our support tickets are resolved over email. This can get frustrating when troubleshooting could happen more efficiently by phone - but again, we have not purchased additional support packages.,10,Apricot by Social Solutions has streamlined communication within our organization. Within the system you can set up emails to be sent when certain conditions are met. We use these email alerts to tell our case managers when they have been assigned a client, to tell supervisors when documents need to be signed, to let our finance department know when clients under specific grants have entered or left a program, etc. In 9 months of partial implementation, over 6,000 emails have been sent through Apricot. Apricot by Social Solutions has given us a real picture of how clients interact with our programs. For example, we thought that our Clothing & Household Goods program primarily served the same clients who come for breakfast or lunch. We've discovered that is not the case, and we meet unique clients through that program. Apricot by Social Solutions has improved our follow up with clients. For example, in our Employment Program, we should be following up with clients 30, 60, and 90 days after they are placed in a job. We have set up a report through Apricot that tells staff which clients have hit the 30, 60, and 90 days with their contact information right in the report.,We are coming to the end of our first year using Apricot. We have not secured additional funding yet, but have been able to describe the value of the system in grant applications and have used information already in the system to complete existing grant reports.TrustworthyApricot solutions has been able to provide a database that each of my staff are able to access with no problem. This software is used by most of the programs that have CDCR Participants.,All of our participants are in the database, and we are able to access their file with no problems. Very easy to use and manage users. There is a step by step manual that was provided, in order to help with any difficulties that we come across.,We do not have any cons at the moment. Although this software is user friendly, at times it makes it difficult to generate reports. It seems that when we print the window that generates the reports take too long to open.,10,ROI are crucial to our programs, the way they are generated now, it is perfect. It would be nice to be able to have two multiple ROIs open due to some participants being in two different programs at once. We are able to access the software easily. It is great that we are able to see all current program participants that are enrolled in one window.,We have achieved greater and faster results while using this program. Our files are easier to understand and have given more clarity to my staff.,Apricot Solutions has helped us focus more on looking for participants and accessing their files in a faster and organized manner.,,DPS Outlook Office, Microsoft Office 365, Facebook for BusinessMy Experience with Apricot SoftwareMy program is a one-woman show. I use Apricot exclusively for all of my case management needs. I am able to keep all of my client demographics up to date as well as all the details of my case management encounters. Apricot allows me to create outcome reports, demographic reports in monthly and yearly formats that are very helpful. The flexibility of the program allows me to create reports on just about any combination of elements that I desire.,The flexibility of creating report elements and form designs is extremely user-friendly. The design elements are very intuitive. I love the search feature. I don't even have to create a report! I can simply do a quick search for the combination of information that I am looking for. The customer service messaging feature is something that I have used quite often. The people from Social Solutions respond very quickly and they are very thorough. They seemed to really want to help me create exactly what I was looking for. The communication in the form of email updates and information on what was going on with the system was always up to date and helpful.,Sometimes I found the step-by-step instructions hard to follow. Luckily Apricot has video tutorials and that usually helped me figure things out. There were just a few times early on that I thought a couple minor pieces of info disappeared after I entered them.,9,The program has allowed me to generate detailed reports on the outcomes of my program which I have used to sustain funding for my program. Apricot is easy to use which saves me time, and time is money! I use the search feature to collect a quick snapshot on a specific issue before going to meetings. This allows me to present fresh information to my funders.,I have used Apricot to scale program delivery on a regular basis. I am able to quickly see which are the most common needs for my clients. One of the most interesting things that I am able to show is the trends in certain combinations of services. For example: the clients that are struggling to find stable housing are also the most likely to need advocacy in the school setting for their children. I have also been able to use Apricot to show a demographic map and visually identify the hot spots of need across the county.,The highly detailed reports that I am able to generate have been used to write my year end outcomes reports. My program has used these reports to show the number of clients served and all the various services provided to each client. I am able to provide my funders with graphs and statistics that are clear and accurate. This has demonstrated the effectiveness of my program in a easy to understand format. On occasion I have been asked for additional information or to look at the outcomes from a different perspective. Apricot reports are so easy to alter, that I was able to quickly make adjustments and provide the new information.Apricot...a One Stop ShopWe use Apricot across all of our programs to track clients, to chart services provided by our teams and programs and to provide accurate and efficient statistical outcomes and outputs for donors, stakeholders and granters. Apricot allows us to utilize one database to capture and input information so everything we need is in one place.,Software customization and manipulation allows for accurate and applicable workflow The ability to access any information via flexible report building User permissions and authorizations to restrict data visibility between programs,The user interface can be to be intimidating for low volume users. More free training options made available for new users. When wholesale updates are made to forms the existing workflow and setup of the existing form is disrupted requiring additional editing by the administrator.,9,Increased data accuracy It's provided us a visual means to track client outcomes Apricot is a unified database which has brought all of our program reporting "under one roof.",As a victim services provider, a large portion of what we do centers around our ability to accurately collect, parse and distribute data efficiently to pass on to our supporters. This requires a database which allows for flexibility in design and ongoing manipulation. Because Apricot is somewhat "fluid" in it's design, it has allowed us the specificity needed to create data collection forms and reports to accurately reflect the clients we serve and the services we provide.,As evidenced based practices and reporting become an ever increasing piece of the nonprofit landscape, the need for a software platform to assist us in navigating this process was vital. Apricot has not only provided us with this crucial element, it has given us the ability to compile specific data sets for the community and other local nonprofits.Social SolutionsApricot allows for easy volunteer tracking and data management for the organization. It's vital information that needs to be tracked. It also allows tracking of outcomes and measures. It keeps track of the organization's main duties. It is allowing for better results to be produced. Using it in the organizations like ETO, in that is a trickle-down effect that is slowly moving up.,Easy to use features Variety of creative features Reporting feature,Certain timing out problems,8,Better efficient data tracking Easy to use features for all involved Better reporting,It allows us to fully capture what the organization is doing and what it can do in the future. It puts into context where the company stands. It has benefited a lot from an everyday scale, as it makes reporting out a lot easier. The job it was designed to do - it does very well. Tracking a lot of the data that comes in is very easy now.,The company being a social service relies on a lot of grants to fund itself. The grants have money attached to it. Some of the objectives are being met as a result. It is even at the point where the social solution's product like Apricot and ETO get used as part of grant objectives.,There's always room for improvement!Apricot is used by the entire organization for various departments. We use it to maintain client records/services as well as other community-based programs. It is also used to store donor and volunteer information. Since we are a nonprofit organization, we are required to submit statistical information to all of our funders (approximately 35 grant programs). We extensively use the report function of Apricot to complete this task.,The report function allows for building of reports that are specific to the information being requested by funders. The report feature is relatively simple to maneuver. Maintaining client data allows this organization to have a more reliable manner to record services provided. We are just beginning to use the donor section of the database for donor retention purposes.,A more mainstreamed method to record client data. At this time, our service providers are required to enter data in several sections of the program that can make data entry more cumbersome. Creation of batch records for services would make data entry much better for our staff. At this time, if we provide a group counseling session, staff have to individually add the service to each client folder. When you have a group of 20-25, this is a timely process. Technical support methods could be simplified with the addition of actually speaking to a tech support person instead of strictly relying on email communication. Lots can be lost in translation with this form of communication. At times, it appears the servers that maintain all data are not functioning at the required capacity necessary to maintain the data. On more than one occasion, data entered would not actually show up until a day or days later, resulting in multiple entries of the same data.,7,Production of required statistical reports.,Data entered into Apricot is used to compile statistical reports for our many funding sources to measure on program impact. This is also used to gauge program impact on an internal basis.,The system has not resulted in increased funding. It allows this agency to better report on grant goals/objectives.,Unique nurse documentation with ApricotWe needed a cloud based documentation system that was easy to use and could collect the necessary outcomes we needed for funders. This is now used for all of our nurses and it helps to have the documentation in real time in place for outcomes.,Easy of use for the end user Reports that can made and customizable Training for the administrator excellent,End user training was not good, more needs to be done to make it simple for those who need to use it Improvement reports are not easy to put together, requires tech support Report writing requires skills and needs to have more tech support,9,Able now to pull in real time statistics in our care Able in real time to see the work that the nurses are doing on documentation Able to use the statistics to get more funders,This has not been a benefit for our organization, it does help our end users in putting the necessary data in to show program delivery but it does not help with scale. They are not able to see more clients but are able to see the changes that clients are making in their health through the stats in the documentation.,It has helped us secure funding from grantors who want to see specific outcomes which can be placed in reports in the system.,ALICE to APRICOTThe system was originally used to support two programs within our organization. However several months into implementing the software we merged those two programs into one. The system was put in place when "ALICE" was closed down. The support from the APRICOT staff was invaluable and they continued to be responsive and attentive to our needs. I found the program to be extremely beneficial in streamlining our staff's work flow to meet the specific needs of our program and reporting processes. I was able to expand our database to include a more robust alleged abuser base linked with our client files; as well as, our program specific donors and special event records. The ability to create complex reporting functions pulling specific information on a monthly quarterly basis simple for the user, and the ability to copy and edit them makes it easy to pull additional information as requested. Overall the features available in the system has increased effective workflow for the documentation of our client interaction as well as streamlined the reporting process in both scheduled reporting and finding relational information.,The support staff does an incredible job when things get off track. Their ability to problem solve, backtrack and fix errors was exceptional when I needed assistance with a problem. One particular complex instance required going back several days into history, making changes and recreating subsequent changes was met with patience, thoughtful consideration and follow through. Social Solutions provides users with many easily available forms of self help for both users and program administrators as well as formal training options. I have found that Social Solutions listens to their clients. They provide forums where users can ask questions to their staff and share issues with other companies using their software. Many times answers are shared among users and problems are solved The staff is well informed and knowledgeable about the system and have always worked well with me when I have an issue. They have also collaborated among themselves on more complex issues.,Notification to clients that there is a problem with the Social Solutions server. When their system goes down is not always clear that the issue is with the software and time is spent trying to determine if the problem is local or with Social Solutions. I would like a function in reports that would easily allow selected fields to be base on a "if not this than that",9,I believe it has increased efficiency for staff and reporting,The program allows the ability to easily view increasing/decreasing levels of staff activity, and view demographic trends of clients, as well as the types of needs most required in the community.,This is not something I have been involved in within my agency,ALICE
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Apricot by Social Solutions
101 Ratings
Score 8.7 out of 101
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Apricot by Social Solutions Reviews

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Apricot by Social Solutions
101 Ratings
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Score 8.7 out of 101

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Kimberly Lohrfink profile photo
April 19, 2019

Empowering Small Non-Profits through Easy Data Use

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • User-friendly data entry
  • Easy search and navigation features
  • Ability to create reports on data points of interest
  • Not able to restrict access of certain information to just one person or team
  • Multiple users can edit a form at the same time, but only the last one saved will be retained. An alert was created to let the second user know that someone else was working in the file. However, we wanted a read-only option such as what exists in shared word documents.
  • We have two distinct programs with 2 different tier-one forms. This has created a problem because it is like having 2 separate data bases that do NOT talk to each other. When I came into the company in 2016, it had already been built this way. I was told the only way to fix it was to basically start from scratch. We opted to leave it as 2 separate databases.
Read Kimberly Lohrfink's full review
Karen Schuster profile photo
April 04, 2019

New User Experience

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Apricot Core brings efficiency to the database build-out process. This is particularly important for non-profits with limited financial and IT professional support.
  • For non-IT oriented employees, the user interface is simple and intuitive.
  • None at this time.
Read Karen Schuster's full review
No photo available
February 25, 2019

New to Apricot

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Create Forms: This system allows for creating almost any form that you need and pull information from.
  • Multiple programs: Apricot has the ability to host multiple programs within the agency so that information is tailored for users under certain programs
  • Fairly user friendly: This can be utilized by almost anyone who is not the most tech savvy.
  • Usability: while it is fairly easy to use, you have to be taught and some of the language is difficult (tiers ).
  • Reports: I feel as if reports could be pulled a little easier (just a little).
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No photo available
February 25, 2019

Apricot is the bomb!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Incredibly intuitive design that is very easy to use and understand even to non-techy people
  • Very easy to create your own forms to best fit your actual need
  • Very easy to pull data and reporting for funders and monthly updates to the team
  • A dashboard for showing client improvement at a glance would be helpful
Read this authenticated review
No photo available
April 24, 2019

Apricot helps nonprofits streamline workflows and data entry

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Customization makes Apricot specific to your organization's services & workflow.
  • Reporting is flexible to gather data that you wish to use.
  • Sending and storing emails within the database.
  • Would love the ability to change field names or field types without exporting and re-importing all the data.
  • More affordable.
Read this authenticated review
Angela C. Brust-Balogun profile photo
January 02, 2019

Customizable and Flexible for all Case Management/Human Services Organizations!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Site administrator is able to custom design forms and reports to organizational needs.
  • Excellent training, resources, and technical support.
  • Case management framework for human service-oriented organizations.
  • Some features, such as aggregate reporting and are add-ons with an additional cost.
Read Angela C. Brust-Balogun's full review
Heath Carelock profile photo
October 30, 2018

The Formidable Apricot Solution to Case Management

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Apricot allows us to organize our client data and run reports more efficiently.
  • Apricot upgrades its features on a routine basis to meet the needs of the customer, including its secure web form feature.
  • Apricot has fashionable and accessible technical assistance, including direct chat, videos, boot camps (virtual), and recommended 3rd party consultant support.
  • The variety of filtering attributes to run reports is very impressive.
  • The versatility in configuring reports helps us to be able to meet the reporting requirements of different funder frameworks.
  • We believe Apricot could offer secure web forms beyond the restricted 'Tier 1' allowance. In other words, currently, secure web forms are only available as options for Tier 1 records. This means we cannot have live registration for Tier 2 records, which is very restrictive, seeing as we would like to capture data as clients sign in at events or trainings we have.
  • We would like to see a feature similar to what TurboTax presents on its site that prompts you with questions to better generate the next step. In an Apricot case, it would generate these prompts to help us build our reports. We have the criteria we're looking to fulfill, we just need to better reproduce it in the sections on the Apricot report and this type of functionality would help.
Read Heath Carelock's full review
Nazgol Zand profile photo
December 11, 2018

Apricot One Stop

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Real time data and being able to see what's going on across our network. Our program staff is able to work at the same time tracking programs and services.
  • Manage and build reports at all levels of the organization, including our board and leadership.
  • User friendly and intuitive with minimal training required.
  • The look and feel of the site could be improved and allow for some branding and customization, even from a basic coloring scheme.
  • Easier access to account and features.
  • More complex reporting compatibility.
Read Nazgol Zand's full review
Terri Willis, MPA profile photo
November 26, 2018

No more Excel Spreadsheets!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • One system for all that we do.
  • I can redesign forms as programs change without waiting for a technology personnel from Social Solutions to help. Social Solutions is there if I need assistance.
  • I can generate my own reports without having to conform to someone else's template.
  • The email function is difficult and cumbersome.
Read Terri Willis, MPA's full review
Joshua Gohlike profile photo
November 05, 2018

Apricot, a great product if you know how to maximize it

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • With the right knowledge and skills sets, Apricot is a powerful and dynamic platform that can meet your database needs. The architecture allows you to get creative with what you create if you have a strong model in mind.
  • The product is very scalable. We've been able to add programs and use cases as they arise.
  • According to users who have used other platforms, Apricot has a user interface that is much more friendly than other systems they've used.
  • Apricot does not yet have an open API. Once that is developed, there will be a whole new world of opportunities for maximizing apricot's potential.
  • Reporting is limited with out the ability to pivot data. More advanced reporting and visualization needs to be exported and manipulated in third-party programs. (this could be resolved with an open API as well).
  • The lack of "ticklers" or timed reminders and pop-ups within the system that help direct users to a workflow dynamically.
Read Joshua Gohlike's full review
Lisa Gouldsbarry profile photo
October 30, 2018

Beginner...

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allow us to provide data to our financial supporters in a format that meets their expectations
  • Allow us to keep track of attendance for use in future planning
  • Allows us to provide proof of participation to the food program funder
  • We would like to have our after school sites input data themselves, but we are afraid they will mess up our data. It would be nice to be able to protect the data that is there already.
Read Lisa Gouldsbarry's full review
No photo available
November 05, 2018

Apricot - Great Product for Communication and Reporting

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Forms and reports are easy to develop in Apricot
  • Responsive customer service to address issues as they arise
  • It would be great to be able to copy forms
  • It would be great to copy user permission sets to other users
  • Contract negotiation and pricing of the product; do away with the 'add ons' and just have a price for the product
Read this authenticated review
No photo available
November 05, 2018

Apricot changes lives!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Web-based software that can be used by multiple users in multiple locations.
  • Real-time collaborative data entry.
  • Divers data reporting.
  • Easily modified and tailord to match your needs.
  • Better Support Services.
  • Better UI with a cleaner look.
  • Easier report building.
Read this authenticated review
No photo available
October 30, 2018

Thanks Apricot

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Helps us capture pertinent info about our clients
  • Helps prevent duplication of records
  • Other than cost?
Read this authenticated review
Angela Maher profile photo
April 09, 2018

No matter how you pronounce it, Apricot is a sweet solution!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Apricot by Social Solutions is very user-friendly. Staff training and use has been a breeze. Staff and volunteers very quickly pick up on the navigation which creates confidence and user empowerment.
  • Apricot by Social Solutions is flexible. Organizations can adjust the software to match their structure during the implementation phase and easily make adjustments on their own after implementation.
  • Apricot by Social Solutions is affordable. It is still a significant investment for an organization that has not previously purchased case management software, but in comparing twelve different software solution options, Apricot by far offered the greatest value.
  • Customer support could be a bit more personal. As an organization, we do not pay for any extra support packages, which means that all of our support tickets are resolved over email. This can get frustrating when troubleshooting could happen more efficiently by phone - but again, we have not purchased additional support packages.
Read Angela Maher's full review
No photo available
March 19, 2018

Trustworthy

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • All of our participants are in the database, and we are able to access their file with no problems.
  • Very easy to use and manage users.
  • There is a step by step manual that was provided, in order to help with any difficulties that we come across.
  • We do not have any cons at the moment.
  • Although this software is user friendly, at times it makes it difficult to generate reports. It seems that when we print the window that generates the reports take too long to open.
Read this authenticated review
Jennifer Strasenburgh profile photo
October 06, 2017

My Experience with Apricot Software

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The flexibility of creating report elements and form designs is extremely user-friendly. The design elements are very intuitive.
  • I love the search feature. I don't even have to create a report! I can simply do a quick search for the combination of information that I am looking for.
  • The customer service messaging feature is something that I have used quite often. The people from Social Solutions respond very quickly and they are very thorough. They seemed to really want to help me create exactly what I was looking for.
  • The communication in the form of email updates and information on what was going on with the system was always up to date and helpful.
  • Sometimes I found the step-by-step instructions hard to follow. Luckily Apricot has video tutorials and that usually helped me figure things out.
  • There were just a few times early on that I thought a couple minor pieces of info disappeared after I entered them.
Read Jennifer Strasenburgh's full review
Dan Watson profile photo
October 03, 2017

Apricot...a One Stop Shop

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Software customization and manipulation allows for accurate and applicable workflow
  • The ability to access any information via flexible report building
  • User permissions and authorizations to restrict data visibility between programs
  • The user interface can be to be intimidating for low volume users.
  • More free training options made available for new users.
  • When wholesale updates are made to forms the existing workflow and setup of the existing form is disrupted requiring additional editing by the administrator.
Read Dan Watson's full review
Stacey Riley profile photo
October 02, 2017

There's always room for improvement!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The report function allows for building of reports that are specific to the information being requested by funders. The report feature is relatively simple to maneuver.
  • Maintaining client data allows this organization to have a more reliable manner to record services provided.
  • We are just beginning to use the donor section of the database for donor retention purposes.
  • A more mainstreamed method to record client data. At this time, our service providers are required to enter data in several sections of the program that can make data entry more cumbersome.
  • Creation of batch records for services would make data entry much better for our staff. At this time, if we provide a group counseling session, staff have to individually add the service to each client folder. When you have a group of 20-25, this is a timely process.
  • Technical support methods could be simplified with the addition of actually speaking to a tech support person instead of strictly relying on email communication. Lots can be lost in translation with this form of communication.
  • At times, it appears the servers that maintain all data are not functioning at the required capacity necessary to maintain the data. On more than one occasion, data entered would not actually show up until a day or days later, resulting in multiple entries of the same data.
Read Stacey Riley's full review
Donna Smith-Pupillo profile photo
September 29, 2017

Unique nurse documentation with Apricot

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy of use for the end user
  • Reports that can made and customizable
  • Training for the administrator excellent
  • End user training was not good, more needs to be done to make it simple for those who need to use it
  • Improvement reports are not easy to put together, requires tech support
  • Report writing requires skills and needs to have more tech support
Read Donna Smith-Pupillo's full review
Kathleen Kehrer profile photo
September 25, 2017

ALICE to APRICOT

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The support staff does an incredible job when things get off track. Their ability to problem solve, backtrack and fix errors was exceptional when I needed assistance with a problem. One particular complex instance required going back several days into history, making changes and recreating subsequent changes was met with patience, thoughtful consideration and follow through.
  • Social Solutions provides users with many easily available forms of self help for both users and program administrators as well as formal training options.
  • I have found that Social Solutions listens to their clients. They provide forums where users can ask questions to their staff and share issues with other companies using their software. Many times answers are shared among users and problems are solved
  • The staff is well informed and knowledgeable about the system and have always worked well with me when I have an issue. They have also collaborated among themselves on more complex issues.
  • Notification to clients that there is a problem with the Social Solutions server. When their system goes down is not always clear that the issue is with the software and time is spent trying to determine if the problem is local or with Social Solutions.
  • I would like a function in reports that would easily allow selected fields to be base on a "if not this than that"
Read Kathleen Kehrer's full review

About Apricot by Social Solutions

Apricot by Social Solutions is a cloud-based solution for nonprofits of all sizes. The vendor says it brings strong, reliable data to the forefront in order to bolster a nonprofit organization’s impact. Additionally, the vendor says organizations that use Apricot save time and resources because they have a powerful tool that makes managing data more efficient than ever. As a result, they increase their time spent delivering mission.

Apricot is responsive and offers configurable forms and fields so organizations can customize their Apricot experience to their clients and mission. It allows nonprofit organizations to track what matters and follow clients throughout their entire lifecycle in a single, unduplicated record.

With Apricot, nonprofits can ensure data integrity through functionality that tracks whether the data in the system is complete, entered correctly, and unduplicated. With simple drag-and-drop functionality and outcomes management capabilities, Apricot helps nonprofit organizations transform more lives for the better.

Apricot users get real-time access to their data to facilitate collaboration and quick insights into program performance. Those insights can then be shared by creating streamlined reports within the system to present to organization stakeholders, board members, and funders. The vendor’s value proposition is that Apricot is a comprehensive solution that meets a nonprofit’s needs because it was made with them in mind!

Apricot by Social Solutions Features

Has featureClient, Service, and Activity Tracking
Has featureOutcomes Measurement and Management
Has featureEasy-to-Use Reporting
Has featureSecure and Compliant Platform
Has featureVolunteer Management
Has featureDrag and Drop Form Design

Apricot by Social Solutions Screenshots

Apricot by Social Solutions Downloadables

Apricot by Social Solutions Competitors

Homegrown Systems, Client Track, Salesforce

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required
EditionPricing DetailsTerms
Apricot Essentials$0
Apricot$0

Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Apricot by Social Solutions Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States of America, Australia, United Kingdom
Supported Languages: English