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Ascentis was acquired by UKG in March of 2022. The service will be discontinued.
Now that I'm working on the timekeeper module with Novatime Rep David Chang, I'm constantly blown away by his support. He always has a fix, never makes me feel as though my constant forgetfulness or system changes are a problem. He sincerely makes me feel as though I'm his only client and I know that can't be true. If I ask for something, he makes sure I get it, and if by chance my weird request isn't currently a system function, he offers a workable alternative. If the system were to crash, David's politeness and approach would make feel okay about it. In terms of support and customer service, my experience with Ascentis has been above anything I could have expected.