Asigra Backup Solution
Rating: 2 out of 10
February 03, 2016
SS
Vetted Review
4 years of experience
Management of the company is poor at best. They do not care about the clients unless they are huge. We have been bounced between accounts managers at least 4 times in the last 2 years. Ability to resolve account issue is poor, most times you do not get an acceptable response.
Asigra is solely used as a Backup product. We use Asigra to backup servers (physical and virtual), applications and desktops/laptops. Asigra is used when its placement and product limitations fit a clients requirements. We have been able to address the ability to automate process and backup set creation using the Asigra platform.
Asigra is solely used as a Backup product. We use Asigra to backup servers (physical and virtual), applications and desktops/laptops. Asigra is used when its placement and product limitations fit a clients requirements. We have been able to address the ability to automate process and backup set creation using the Asigra platform.
- Templating of backup sets and client settings
- Mass deployment
- Redundency
Cons
- Management
- All around features and ability to quick add new features
- User interfaces
- N/A
- CommVault,Zenith BDR,Acronis
Asigra does well at file level backups. It is great at controlling the life cycle of file generations along with meeting requirements of long life retention.
10
Account managers, NOC Engineers, C Levels, Clients
4
Yes
Commvault
Efolder
AppAssure
Efolder
AppAssure
- Price
- Product Features
- Product Usability
- Analyst Reports
We would have taken the Management at Asigra into consideration as the Management is not very customer aware and will not work with you for Training. They refuse to correct know issues and training short comings and don't care that their documentation is different/wrong.
- Implemented in-house
Yes
Each part of the application requires a different setup and configuration. Its not just a tier deployment, it is a do this and then do something else different. The product is not consistent between its sub parts.
Change management was minimal
- Poor documentation
- No consistency
- Online training
- In-person training
- Self-taught
No, manuals contradict itself and common knowledge is learned through trial and error of the product. Training is required as the manuals are extremely lacking and best practices are not made easily available without a support case.
Go through training, but keep in mind their training is full of errors and misinformed information which they refuse to resolve.
Some - we have done small customizations to the interface
You have to pay to be able to modify the interface.
Yes - we have added extensive custom code
Not easy, documentation is lacking.
Yes
You are required to pay for support unless you are an ACE.
Yes
Resolved months after reported. Or ignore due to a new release.
No.
- None
- Each part of asigra requires an additional application to be installed to manage
- Difficult to manage and control endpoints without console access
- Interface is very Java heavy which causes issues
Yes
Not well, only works on the device and is unmanageable by another machine.
- Internal API and SQL/PostgreSQL integrations
- All systems
- API (e.g. SOAP or REST)
Integration is not easy and will most likely require their professional services as they did a poor job making integration easy/turn key.
None.
Be caution of their training. It is not training, just a test. They give you poorly documented manuals which are included in the product and then charge you thousands to take a test. The manuals are not accurate and in most cases contradict themselves.
Yes
Upgrades sometimes go smoothly, just wait until they have patches for a new release. Their releases are normally buggy.
- None
- A working product
- A product that is not half developed
- A product that is fully QA'ed prior to release and fully functional.
- A product that is not years behind the curve in features.
No
No