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AskNicely

AskNicely

Overview

What is AskNicely?

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.),…

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Recent Reviews

TrustRadius Insights

AskNicely is a versatile software that has been widely used across various departments and teams to track customer feedback and measure …
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Great tool!

10 out of 10
June 06, 2018
We use AskNicely in the Customer Success Team to measure our customers' happiness. It helps us get regular feedback from our customers and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Response tracking (25)
    8.9
    89%
  • Survey templates (26)
    8.5
    85%
  • Standard reports (23)
    8.3
    83%
  • Custom logo/branding (24)
    8.3
    83%
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Pricing

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N/A
Unavailable

What is AskNicely?

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Qualtrics?

Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

What is SurveyLegend?

SurveyLegend aims to help individuals and companies create mobile-friendly surveys. Users can create surveys on a computer or tablet device and customize the look of the survey. Data can be displayed with eye-catching and insightful graphics. SurveyLegend's advanced users can take advantage of…

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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.2
Avg 7.7

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.7
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.9
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

8.4
Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.8
Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

8.4
Avg 8.1
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Product Details

What is AskNicely?

AskNicely Video

Love Your Feedback

AskNicely Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.

Reviewers rate Response tracking and Access controls highest, with a score of 8.9.

The most common users of AskNicely are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(54)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

AskNicely is a versatile software that has been widely used across various departments and teams to track customer feedback and measure overall satisfaction. It has proven to be an invaluable tool for organizations looking to improve their customer experience and identify areas of improvement.

With AskNicely, the support department has been able to efficiently gather feedback from customers and share the results in company management meetings. By establishing a baseline NPS score and monitoring trends, positive touchpoints, and pain points in the customer journey, AskNicely has helped inform the organization's customer experience strategy.

Additionally, AskNicely has played a crucial role in providing insight into account health, allowing teams to identify potential references for sales efforts and areas where the engineering team can offer assistance. The software's ability to highlight both successes and failures with visible trends has made it an important asset for the entire organization.

Moreover, AskNicely enables companies to survey customers in real-time, celebrating positive feedback throughout the company and resolving complaints promptly. The integration with tools like Slack allows for instant sharing of feedback, fostering a culture of continuous improvement.

For sales, sales support, and marketing teams, AskNicely has been instrumental in identifying areas for improvement and determining what strategies should be continued. Moreover, by actively engaging with customers across multiple locations, AskNicely facilitates referrals, online reviews, and testimonials.

Overall, AskNicely has proven to be an effective solution for gathering feedback from customers, measuring satisfaction levels, and driving growth and improvement based on user input. It is a powerful tool that allows organizations to better understand their customers' needs and enhance their overall customer experience.

Efficient Onboarding Process: Many users have praised AskNicely for its incredibly easy and seamless onboarding process. They appreciate the straightforward setup, configuration, and quick data import capabilities. This efficient onboarding experience has allowed users to quickly get started with the platform and start gathering feedback from their customers.

Clear Presentation of Survey Results: Users consistently mention that AskNicely excels in presenting survey results in a clear and logical manner. The platform's ability to display feedback in an easy-to-understand way enables users to quickly analyze and interpret the data they receive. This feature greatly enhances user engagement with the feedback gathered through the surveys.

Effective Reach and Efficiency: Several reviewers have highlighted how AskNicely helps them reach a larger number of customers more efficiently than traditional methods. Some users mentioned being able to reach more customers in just one day using AskNicely compared to what they could achieve in one week with three people making daily calls. This effectiveness and efficiency contribute significantly to improving customer satisfaction by gathering feedback from a wider audience in less time.

Trouble loading CSV contacts: Some users have experienced difficulties when trying to load their CSV list of contacts into AskNicely, causing frustration and inconvenience.

Limited customization options for design and automation: Several reviewers have expressed a desire for more customization options in terms of the design of outreach, including branding, background images, and layout spacing. Additionally, users have mentioned the need for greater flexibility in automating emails, such as being able to customize them by time zone or group them throughout the day.

Filters in analytics are limiting: Users have found the filters in AskNicely's analytics to be restrictive as they only work on pre-defined variables. This limitation hampers their ability to gain deeper insights from the data and tailor their analysis according to specific needs.

Users commonly make the following recommendations:

  1. Get to know the software's features and implement them. It is suggested to take the time to familiarize themselves with the capabilities of AskNicely and fully utilize its features for custom analysis and automation.

  2. Consider user experience when administering surveys. It is advised to evaluate the user experience when choosing between in-app surveys and email surveys, as some users find that email surveys may be more effective.

  3. Take advantage of complementary training and free trial. Users highly recommend signing up for AskNicely's free trial and making use of the complimentary training offered for a better understanding of the software and its benefits.

Reviews

(1-25 of 26)
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July 16, 2018

A great product!

Nick Lampp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is well suited to any situation where an organisation would like to run an ongoing NPS programme to gauge customer satisfaction. Time needs to be dedicated to following up and dealing with any customers that aren't satisfied but having the opportunity to do so is a real positive when it may not have been previously known that the customer was dissatisfied.
Gavin Bratty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great for getting the initial conversations started and for getting the quick feedback with little effort of your own. One problem we did come into was that our client list's weren't entirely up to date, and we had been sending emails to clients who had not used our product in years. So its good to make sure that the client list is up to date before sending our questionnaires.
June 06, 2018

Great tool!

Zuzanna Ostojska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I think AskNicely is great for both small and big companies. It's super easy to set up automation and send surveys regularly without thinking about it. AskNicely will deliver the replies to the most convenient channel for you (e.g. Intercom) so you can quickly reply and address your users' doubts.
Nikhil George | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Brad Winters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I would highly recommend this software to any company looking for a method of automating customer contact throughout the year without filling customer inboxes with unwanted spam. In addition, any company looking for an increase in online reviews (i.e. Google, Facebook, etc.) should also consider AskNicely as by simply sending another automated response to reviewers leaving a 9 or 10 rating has been able to triple our online reviews in less than one month!
May 15, 2018

We love AskNicely

Sean Lockwood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are a subscription-based business AskNicely is a great way to see how well you are performing in the eyes of your customer before the renewal period. Any business that wants to know what customers think and how to improve should be using NPS.
Isobel Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think it is a great tool to monitor customer and partner experience. It gives you the chance to get a broad range of unbiased opinion from users and can highlight issues and strengths to help a business grow.
Jim Ford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AskNicely is perfect for an SMB who truly wants to begin building a formal Customer Experience program but does not have the internal resources to get started. With AskNicely, you can quickly not only measure NOS but take action like your larger competitors. It really is a difference maker.
Jeff Beaumont | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you want to hear feedback from customers, this is a great tool for just that. It's not the cheapest, but allows flexibility whether you want to get feedback via in-app, email, etc. It has additional functionality to go even deeper.

If you have Salesforce, this is one of the few NPS surveys that integrate, most of the rest do not.
Diana Zabalovici | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In my opinion, AskNicely is especially good for a growing company. If you're interested in keeping tabs on your customers' experience with your product/website and you have the resources to get back to those customers in a meaningful way, it's a great tool. If you're just going to compile a report on your nps score but not take any follow-up action, why would you bother spending the money on this service? Be realistic about what your company will do.
March 16, 2018

AskNicely = NPS Champ

Michael Sterling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
There is a way to use AskNicely in every facet of your business. I believe companies always have room for improvement and this is a great tool that gives someone direct answers on exactly where and what they need to be doing and how those actions can have a direct impact on their customers.
February 22, 2018

A Robust NPS Provider

Joel DeWitt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AskNicely is NPS software and it works very well. It sends surveys when you want it to, is smart enough not to spam people, and provides a solid feature set to evaluate and act on results. Do use AskNicely to measure your customer health. Do not use AskNicely to find out if end users (or consumers) are happy. This is much more a B2B than B2C solution.
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