AskNicely

AskNicely

About TrustRadius Scoring
Score 9.7 out of 100
AskNicely

Overview

Recent Reviews

A great product!

10 out of 10
July 16, 2018
AskNicely is used across the organisation to survey the majority of customers that use our software products. It provides a gauge of …
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Great tool!

10 out of 10
June 06, 2018
We use AskNicely in the Customer Success Team to measure our customers' happiness. It helps us get regular feedback from our customers and …
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We love AskNicely

10 out of 10
May 15, 2018
We use AskNicely in Sales, Sales Support, and Marketing. It gives us a great amount of insight into our customers. We are able to segment …
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AskNicely is working well

10 out of 10
April 24, 2018
We are using it across the organization. We needed a tool to track NPS score for our platform users and wanted those results to be shared …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Response tracking (25)
    8.9
    89%
  • Survey templates (26)
    8.5
    85%
  • Standard reports (23)
    8.3
    83%
  • Custom logo/branding (24)
    8.3
    83%

Video Reviews

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Pricing

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N/A
Unavailable

What is AskNicely?

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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2 people want pricing too

Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Delighted?

Delighted is a tool for quickly and easily gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of all aspects of the customer feedback process from collection and analysis, through…

Features Scorecard

Survey Format & Appearance

8.2
82%

Survey Content

8.7
87%

Survey Logic

7.9
79%

Survey Reporting & Analytics

8.4
84%

Survey Administration & Security

8.8
88%

Survey Distribution

8.4
84%

Product Details

What is AskNicely?

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.

AskNicely Video

Love Your Feedback

AskNicely Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.

Reviewers rate Response tracking and Access controls highest, with a score of 8.9.

The most common users of AskNicely are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Comparisons

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Reviews and Ratings

 (54)

Reviews

(1-25 of 26)
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July 16, 2018

A great product!

Nick Lampp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is well suited to any situation where an organisation would like to run an ongoing NPS programme to gauge customer satisfaction. Time needs to be dedicated to following up and dealing with any customers that aren't satisfied but having the opportunity to do so is a real positive when it may not have been previously known that the customer was dissatisfied.
Gavin Bratty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Great for getting the initial conversations started and for getting the quick feedback with little effort of your own. One problem we did come into was that our client list's weren't entirely up to date, and we had been sending emails to clients who had not used our product in years. So its good to make sure that the client list is up to date before sending our questionnaires.
June 06, 2018

Great tool!

Zuzanna Ostojska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think AskNicely is great for both small and big companies. It's super easy to set up automation and send surveys regularly without thinking about it. AskNicely will deliver the replies to the most convenient channel for you (e.g. Intercom) so you can quickly reply and address your users' doubts.
Nikhil George | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Brad Winters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I would highly recommend this software to any company looking for a method of automating customer contact throughout the year without filling customer inboxes with unwanted spam. In addition, any company looking for an increase in online reviews (i.e. Google, Facebook, etc.) should also consider AskNicely as by simply sending another automated response to reviewers leaving a 9 or 10 rating has been able to triple our online reviews in less than one month!
May 15, 2018

We love AskNicely

Sean Lockwood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
If you are a subscription-based business AskNicely is a great way to see how well you are performing in the eyes of your customer before the renewal period. Any business that wants to know what customers think and how to improve should be using NPS.
Jim Ford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
AskNicely is perfect for an SMB who truly wants to begin building a formal Customer Experience program but does not have the internal resources to get started. With AskNicely, you can quickly not only measure NOS but take action like your larger competitors. It really is a difference maker.
Jeff Beaumont | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you want to hear feedback from customers, this is a great tool for just that. It's not the cheapest, but allows flexibility whether you want to get feedback via in-app, email, etc. It has additional functionality to go even deeper.

If you have Salesforce, this is one of the few NPS surveys that integrate, most of the rest do not.
Diana Zabalovici | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In my opinion, AskNicely is especially good for a growing company. If you're interested in keeping tabs on your customers' experience with your product/website and you have the resources to get back to those customers in a meaningful way, it's a great tool. If you're just going to compile a report on your nps score but not take any follow-up action, why would you bother spending the money on this service? Be realistic about what your company will do.
March 16, 2018

AskNicely = NPS Champ

Michael Sterling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
There is a way to use AskNicely in every facet of your business. I believe companies always have room for improvement and this is a great tool that gives someone direct answers on exactly where and what they need to be doing and how those actions can have a direct impact on their customers.
February 22, 2018

A Robust NPS Provider

Joel DeWitt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
AskNicely is NPS software and it works very well. It sends surveys when you want it to, is smart enough not to spam people, and provides a solid feature set to evaluate and act on results. Do use AskNicely to measure your customer health. Do not use AskNicely to find out if end users (or consumers) are happy. This is much more a B2B than B2C solution.