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AskNicely

AskNicely

Overview

What is AskNicely?

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.),…

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Recent Reviews

TrustRadius Insights

AskNicely is a versatile software that has been widely used across various departments and teams to track customer feedback and measure …
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Great tool!

10 out of 10
June 06, 2018
We use AskNicely in the Customer Success Team to measure our customers' happiness. It helps us get regular feedback from our customers and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Response tracking (25)
    8.9
    89%
  • Survey templates (26)
    8.5
    85%
  • Standard reports (23)
    8.3
    83%
  • Custom logo/branding (24)
    8.3
    83%
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Pricing

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N/A
Unavailable

What is AskNicely?

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

What is SurveyLegend?

SurveyLegend aims to help individuals and companies create mobile-friendly surveys. Users can create surveys on a computer or tablet device and customize the look of the survey. Data can be displayed with eye-catching and insightful graphics. SurveyLegend's advanced users can take advantage of…

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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.2
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.7
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.9
Avg 8.4

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

8.4
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.8
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

8.4
Avg 8.1
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Product Details

What is AskNicely?

AskNicely Video

Love Your Feedback

AskNicely Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.

Reviewers rate Response tracking and Access controls highest, with a score of 8.9.

The most common users of AskNicely are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(54)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

AskNicely is a versatile software that has been widely used across various departments and teams to track customer feedback and measure overall satisfaction. It has proven to be an invaluable tool for organizations looking to improve their customer experience and identify areas of improvement.

With AskNicely, the support department has been able to efficiently gather feedback from customers and share the results in company management meetings. By establishing a baseline NPS score and monitoring trends, positive touchpoints, and pain points in the customer journey, AskNicely has helped inform the organization's customer experience strategy.

Additionally, AskNicely has played a crucial role in providing insight into account health, allowing teams to identify potential references for sales efforts and areas where the engineering team can offer assistance. The software's ability to highlight both successes and failures with visible trends has made it an important asset for the entire organization.

Moreover, AskNicely enables companies to survey customers in real-time, celebrating positive feedback throughout the company and resolving complaints promptly. The integration with tools like Slack allows for instant sharing of feedback, fostering a culture of continuous improvement.

For sales, sales support, and marketing teams, AskNicely has been instrumental in identifying areas for improvement and determining what strategies should be continued. Moreover, by actively engaging with customers across multiple locations, AskNicely facilitates referrals, online reviews, and testimonials.

Overall, AskNicely has proven to be an effective solution for gathering feedback from customers, measuring satisfaction levels, and driving growth and improvement based on user input. It is a powerful tool that allows organizations to better understand their customers' needs and enhance their overall customer experience.

Efficient Onboarding Process: Many users have praised AskNicely for its incredibly easy and seamless onboarding process. They appreciate the straightforward setup, configuration, and quick data import capabilities. This efficient onboarding experience has allowed users to quickly get started with the platform and start gathering feedback from their customers.

Clear Presentation of Survey Results: Users consistently mention that AskNicely excels in presenting survey results in a clear and logical manner. The platform's ability to display feedback in an easy-to-understand way enables users to quickly analyze and interpret the data they receive. This feature greatly enhances user engagement with the feedback gathered through the surveys.

Effective Reach and Efficiency: Several reviewers have highlighted how AskNicely helps them reach a larger number of customers more efficiently than traditional methods. Some users mentioned being able to reach more customers in just one day using AskNicely compared to what they could achieve in one week with three people making daily calls. This effectiveness and efficiency contribute significantly to improving customer satisfaction by gathering feedback from a wider audience in less time.

Trouble loading CSV contacts: Some users have experienced difficulties when trying to load their CSV list of contacts into AskNicely, causing frustration and inconvenience.

Limited customization options for design and automation: Several reviewers have expressed a desire for more customization options in terms of the design of outreach, including branding, background images, and layout spacing. Additionally, users have mentioned the need for greater flexibility in automating emails, such as being able to customize them by time zone or group them throughout the day.

Filters in analytics are limiting: Users have found the filters in AskNicely's analytics to be restrictive as they only work on pre-defined variables. This limitation hampers their ability to gain deeper insights from the data and tailor their analysis according to specific needs.

Users commonly make the following recommendations:

  1. Get to know the software's features and implement them. It is suggested to take the time to familiarize themselves with the capabilities of AskNicely and fully utilize its features for custom analysis and automation.

  2. Consider user experience when administering surveys. It is advised to evaluate the user experience when choosing between in-app surveys and email surveys, as some users find that email surveys may be more effective.

  3. Take advantage of complementary training and free trial. Users highly recommend signing up for AskNicely's free trial and making use of the complimentary training offered for a better understanding of the software and its benefits.

Reviews

(1-25 of 26)
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July 16, 2018

A great product!

Nick Lampp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AskNicely is used across the organisation to survey the majority of customers that use our software products. It provides a gauge of customer satisfaction levels and also gives the opportunity to address any specific issues that individual customers raise.
Gavin Bratty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely to retrieve feedback from all our customers. It gives us a good insight on what we are doing right and what areas we need to improve on, on both a development level and where we could start focus more of our marketing on.
Jacob Pitcher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AskNicely is our team's go-to tool for gathering customer sentiment in the form of NPS surveys. It is used/operated by the customer success department, but the results and insights inform all of our teams! It helps us focus our attention and strategies in the right places to ensure we're always delivering value to customers.
Jeremy McClure | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AskNicely is used to measure how well we are doing as a department. Every time we close a request in Zendesk an AskNicely survey is triggered. This allows me to quickly address any issues before they get escalated and it is also an opportunity to put things right for our clients if we happen to get something wrong.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
AskNicely is used in my organization to monitor user satisfaction across the whole organization. It allows us to see what our users are thinking and use their feedback to grow and improve. It gives us chance to contact every unhappy customer and try to understand their pain points.
Nikhil George | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely across the whole organisation. It enables us to survey our customers and get real-time feedback about how they feel about our products. The feedback is shared with the whole company so we can celebrate good stories and act quickly to solve complaints. We use the Slack integration to share the feedback instantly.
Brad Winters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely as an automated touch point with each of our customers twice throughout the year. We also generate referrals, online reviews, as well as testimonials using their software in addition to gauging general customer satisfaction.
May 15, 2018

We love AskNicely

Sean Lockwood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely in Sales, Sales Support, and Marketing. It gives us a great amount of insight into our customers. We are able to segment the responses in order to see what needs to be fixed and what we need to continue to do.
Score 9 out of 10
Vetted Review
Verified User
We are using AskNicely to gather honest feedback from our candidates and clients. It addresses any issues that our clients and/or candidates might be experiencing by using our services and enables us to improve our customer service and processes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using it across the organization. We needed a tool to track NPS score for our platform users and wanted those results to be shared across teams in Salesforce. It has been very useful in providing an easy tool to schedule an automatic cadence of requests and get those responses directly in Salesforce. We have been pleased with the ease of use.
Jim Ford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely to initially create a baseline NPS score and also to understand and identify trends and both positive touchpoints and pain points in our customer experience. We also use AskNicely to identify our promoters segment and why they are promoters. It helps inform how we build and deliver our customer experience strategy.
Angad Nayyar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely to get actionable feedback from our customers after a Zendesk ticket has closed. We've recently used it to also integrate with Magento (through Zapier) to understand the customer experience after purchasing. We have future plans to roll this out into our store experience as well. AskNicely makes it really easy to integrate and get the NPS scores. Furthermore, it's very easy to segment the data and make more granular decisions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to collate the responses of the customers on how they find the experience in our offline stores and web stores. It is mainly used by Customer Service department, but the other departments like sales and analysis will sometimes use it as a feedback to improve the overall experience of the website and business processes.
Jeff Beaumont | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely with our customers for the purposes of our entire company. Everyone participates, everyone sees the feedback. We pipe it into a Slack channel so anyone—Sales, Product, Customer Success, etc.—can see the feedback directly from customers. This helps not only to prevent synthesized statements that employees might pick up on, but also some feedback that some of our employees may be unaware of.
Don Reynolds | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely across the entire organization to periodically see how our software offerings are working for our clients. It is a non-intrusive way to have our customers provide feedback with no pressure. It has allowed us to work with clients who may have been having issues and did not want to contact us, better understand our client needs and release new features based on client feedback and help us find clients who could provide testimonials for our services.
Diana Zabalovici | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely to monitor our net performance score on an ongoing basis. It allows us to see how we're doing; the feature where you can segment results by respondent title is especially helpful. Our CEO is always interested in the response scores that come straight from owners.
March 16, 2018

AskNicely = NPS Champ

Michael Sterling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AskNicely throughout our my company. We utilize it to garner feedback in regards to many different facets of the business, such as product development, customer success, sales & marketing, and the list goes on and on. We are undertaking a large growth initiative this year and it is the tool we are primarily using to help us scale that growth properly.
February 22, 2018

A Robust NPS Provider

Joel DeWitt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AskNicely provides insight into the health of our accounts. It tells us who we might use as a reference in sales efforts, who is having problems with the product that our engineering team might help with, and overall just where we succeed and where we fail with visible trends. This means that although AskNicely lives in customer success, the results that come out of it are important to our whole organization. At the end of the day, AskNicely helps us identify risk and reduce churn.
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