Name: Assembled Office Hours Spotlight on Adherence & Conformance
Uploaded: 2022-03-07T02:13:23.000Z
Duration: 12 min 58 s
Description: Webinar: Assembled, on Adherence & Conformance

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### Scheduling and Calendar Integration
Reviewers consistently highlight Assembled's efficient scheduling tools and its seamless integration with Google Calendar. Users appreciate the ease of creating and managing schedules, as well as the ability to make real-time adjustments that are immediately reflected for team members. While some users mention minor issues like the need for notifications and improved syncing with other platforms, overall, Assembled's scheduling and calendar integration capabilities are well-regarded for their user-friendly nature and practicality in daily operations.

### Agent Management
Users generally praise Assembled's robust agent management capabilities. They appreciate the ease of navigating the platform, the ability to monitor agent activity in real-time, and the efficiency in making schedule adjustments. While some users have encountered minor glitches and delays, overall, the consensus is positive regarding Assembled's agent management features. The platform's forecasting tools have been particularly highlighted for aiding in proper staffing and enhancing productivity among team members. Additionally, users value the support provided by Assembled's team in implementing and optimizing the agent management functionalities.

### Staffing and Workforce Planning
Users consistently praise Assembled for its robust staffing and workforce planning features. They appreciate the ease of forecasting workforce needs based on specific demands, especially during peak periods. The platform's ability to calculate and generate necessary workforce numbers efficiently has been highlighted as a significant benefit. Additionally, users find the scheduling and real-time staffing features to be flexible and user-friendly, allowing for efficient management of staffing levels. Assembled's comprehensive suite of tools for staffing optimization and workforce analysis has garnered positive feedback, with users noting significant improvements in staffing efficiency. The platform's intuitive interface and responsive support team have also been commended for enhancing the overall workforce management experience.

### Forecasting and Projections
Users generally praise Assembled's forecasting and projections capabilities. They appreciate the ease of adjusting staffing levels on the go and the accuracy of the forecasting tool. However, some users express a desire for more advanced features such as year-over-year forecasting for specific busy seasons. Despite some minor limitations, users find that Assembled's forecasting module has significantly improved their ability to plan staffing needs and make proactive adjustments, leading to a better overall experience for both agents and customers.

### Performance and Productivity Monitoring
Users consistently praise Assembled for its robust performance and productivity monitoring capabilities. They appreciate the platform's ability to track agent activity, ensuring optimal productivity levels. The real-time monitoring feature is highlighted as particularly beneficial, allowing for easy oversight of individual and team performance. Additionally, users value the user-friendly interface and the detailed reports provided by Assembled, which offer valuable insights into adherence and performance metrics. The platform's focus on enhancing productivity through effective monitoring tools is a key strength that users appreciate and rely on for their workforce management needs.

### Reporting and Analytics
Users consistently praise Assembled for its robust reporting and analytics features. The platform's reporting capabilities are highly regarded for providing in-depth insights into agent activity, productivity, and performance metrics. Users appreciate the detailed reports that offer valuable data for decision-making and improving operational efficiency. Assembled's analytics functionality is commended for its precision and ease of use, allowing for accurate forecasting and budgeting based on real quantitative data. While some users mention minor issues such as longer load times for reports or the need for more customizable reporting options, overall, the sentiment towards Assembled's reporting and analytics remains positive, with users highlighting the platform's ability to enhance visibility, accountability, and productivity within their teams.

### Real-Time Updates and Adjustments
Reviewers consistently praise Assembled's real-time monitoring and scheduling capabilities. Users appreciate the platform's ability to provide immediate insights into agent adherence and performance through real-time updates. While some users encounter occasional delays in receiving real-time information, the majority find Assembled's real-time features efficient and valuable for making prompt adjustments. The platform's real-time dashboard and staffing view are highlighted as particularly beneficial for monitoring agent activities and ensuring optimal staffing levels. Despite some minor concerns about delays and integration issues, users generally find Assembled's real-time updates and adjustments functionality to be a strong asset in enhancing operational efficiency and decision-making processes.

### Compliance and Adherence
Users generally praise Assembled's schedule adherence and forecasting capabilities. The platform's compliance and adherence features are highly regarded for their ability to streamline workforce management processes and improve team productivity. Users appreciate the real-time insights provided by Assembled, which enable them to effectively monitor and address adherence issues. Additionally, the platform's forecasting capabilities are highlighted for their accuracy in predicting staffing needs and optimizing resource allocation. Despite some minor limitations mentioned by users, overall feedback indicates that Assembled's compliance and adherence functionalities play a significant role in enhancing operational efficiency and driving performance improvements within organizations.

### Time Off and PTO Management
Users generally praise Assembled for its efficient handling of PTO requests and breaks management. The platform's ability to streamline the PTO request process and provide clear visibility on breaks and time off has been well-received by users. While some users have highlighted minor issues such as the need for more dynamic PTO functions and better customization options, overall, Assembled's time off and PTO management features are considered valuable for maintaining smooth operations and ensuring adequate staffing levels. The platform's integration with tools like Google Calendar and Slack further enhances the user experience in managing time off and breaks effectively.

### Communication and Collaboration Tools
Users consistently praise Assembled's integration capabilities with Slack and other platforms, highlighting the ease of communication and collaboration facilitated by these tools. The general sentiment is that Assembled's communication and collaboration tools play a vital role in streamlining workflows and enhancing team productivity. Users appreciate the intuitive interfaces and the ability to connect various communication channels seamlessly. While some users suggest areas for improvement, such as enhancing real-time monitoring features and expanding integration options, overall, the feedback indicates that Assembled's communication and collaboration tools are a valuable asset for effective team communication and collaboration.

### Integration with Other Platforms
Users consistently praise Assembled for its smooth integration with platforms like Zendesk and Google Sheets, highlighting the ease of implementation and the time-saving benefits it brings to their workflows. While some users express a desire for broader integration with additional platforms beyond Zendesk, the overall sentiment remains positive towards Assembled's current integration capabilities. The platform's ability to streamline processes and enhance collaboration through integrations is a key factor in its appeal to users seeking efficient and user-friendly solutions for their operational needs.

### User Experience and Interface
Users consistently praise Assembled for its intuitive and user-friendly platform, highlighting its ease of use and intuitive features. The platform's interface is lauded for its simplicity and accessibility, making it easy for both administrators and users to navigate. Reviewers appreciate the platform's responsiveness and the Assembled team's dedication to providing support and addressing queries promptly. Additionally, users find the integration capabilities with other tools and software to be seamless, enhancing the overall user experience. Despite some minor challenges with configuration and updates, the general consensus is that Assembled excels in providing a positive user experience and interface functionality.

Assembled has proven to be an essential tool for small management teams who need quick and efficient staffing solutions. Users have reported that Assembled is able to handle weekly schedules, day-to-day breaks, and provide essential data and visibility to support staffing processes. The product also offers flexible customization options, making it easy to adjust schedules during understaffing or overstaffing.

Other benefits of using Assembled include significant time savings for managers - up to several hours a day. This is because Assembled provides a single source of truth for staff scheduling, PTO management, and real-time analytics and reporting. The software also integrates with other popular software like Zendesk, Google Calendar, and Slack.

Assembled's algorithms match agent availability with forecasted volume needs, saving human hours and reducing errors in scheduling. Additionally, users can easily distribute tasks throughout the day to meet company SLAs while still meeting deadlines. Ultimately, Assembled streamlines staffing processes across different channels, time zones, and schedules so that organizations can focus on value-based activities while still providing excellent customer service.

User-Friendly Interface: Several reviewers have praised Assembled for its intuitive and easy-to-navigate features. They find it user-friendly, efficient in many different ways, and appreciate the simplicity of the integration with other tools like ZenDesk and Google Calendar.

Helpful Reporting Features: Many users appreciated the reporting feature of Assembled, which helped them paint a picture of their team members' adherence. They found it easy to understand and navigate, providing great insight into the production of their team members.

Flexible Scheduling Options: The flexibility that Assembled offered was loved by many users. They appreciated being able to copy schedule templates which saved time for them. Additionally, they noted that Assembled's scheduling options allow for adjustments to staffing levels and scheduling as needed.

Difficult to Navigate: Some users have expressed difficulty in navigating the user interface of Assembled. According to several reviewers, the software's layout can be confusing and complex, resulting in a steep learning curve.

Clunky Scheduling Feature: A few users found that scheduling tasks on Assembled could be difficult due to clunky features. Some reviewers noted that basic features like overtime were missing from the platform as well, which made scheduling more difficult than it needs to be.

Limited Customization Options: Several users found that there was limited customization available for certain aspects of Assembled. According to some reviews, options such as color schemes and themes are not customizable enough, while others noted issues with creating reports within the platform due to lack of control or customizability.

Core

WFM Enterprise

Verint Workforce Management

Essentials

Plus

Quote-Based

HotSchedules

Assembled

Workforce Management is concerned with scheduling and tracking the workforce. This is particularly important for organizations with shift workers and includes applications to track time and attendance, monitor compliance with labor laws, and sometimes includes payroll functionality.

Assembled Inc

Webinar: Assembled, on Adherence & Conformance

Assembled Office Hours Spotlight on Adherence & Conformance

Assembled's Adrien Sheldon walks us through adherence & conformance in this clip from this second installment of Office Hours with Assembled!

Check out the full video at https://www.youtube.com/watch?v=a1M2ClThkCY

00:00 - Intro
00:09 - Definition of adherence (Adrien)
01:39 - Definition of conformance (Adrien)
03:16 - Example walkthrough (Adrien)
08:27 - Adherence as an agent-friendly metric (Adrien)

Visit Assembled University for more educational content on this and other workforce management topics! https://www.assembled.com/university/what-is-time-management

Workforce Management Software Features

Workforce Managment software features aid in helping business manage employees and their welfare.

Time and Attendance Tracking

Tracks employees' work hours, breaks, and attendance to ensure accurate payroll processing and compliance with labor regulations.

Scheduling and Shift Management

Allows managers to create, assign, and modify employee schedules, taking into account factors like availability, skillsets, and workload.

Payroll and Attendance Integration

Integrates with payroll systems to streamline the transfer of attendance data for efficient and error-free payroll processing.

Leave Management

Enables employees to request time off, sick leave, or other types of leave, and allows managers to approve or deny these requests.

Workforce Reporting and Analytics

Generates reports on employee attendance, overtime, labor costs, and other workforce data to inform decision-making and optimize operations.

Workforce Compliance Monitoring

Monitors and ensures compliance with labor laws, union agreements, and company policies regarding work hours, breaks, and overtime.

Mobile Accessibility

Provides employees and managers with mobile apps or web portals to access workforce management functions remotely and on-the-go.

Task Assignment and Tracking

Assigns tasks to employees, tracks task progress, and monitors task completion to streamline workflow and improve productivity.

Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed

Staffing Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed.

Shift Swapping and Time-Off Requests

Allows employees to request shift swaps with colleagues or submit time-off requests, with managers approving changes as necessary to accommodate schedule flexibility.

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What is Assembled?