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What is is online scheduling software from the San Francisco based company of the same name.

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What is is online scheduling software from the San Francisco based company of the same name.

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Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

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Mobile ApplicationNo
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Reviews and Ratings



(1-3 of 3)
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Score 6 out of 10
Vetted Review
Verified User
Our Sales team uses to communicate with our clients on a daily basis, we like this application as this provides us with historical data of our clients.<br>Also, it being web-based has helped us greatly during this pandemic as all our staff was doing WFH, this helped us to keep our business going without any issues
  • communicate with clients regarding the ongoing process
  • Clients can login to their given accounts to stay updated
  • Reporting part seems a bit buggy, as the data needs to be verified as it is not proper many times
The main scenario that we use is our sales team communicating with the client and at the same time coordinating the client inputs with our support team so as to complete the project without major obstacles, along with maintaining reports and data for the process
  • maintaining the data from previous projects
  • fully integrated customer management system
  • the Historical data helps the sales team in creating further plan of action
Jared DeLong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our customer success team has been using for new customers to schedule onboarding sessions. It allows us to quickly send the customer links to our availability where they can choose the time they'd like to book and secure that timeslot directly within an email. It provides a convenient and simple experience for our customers and saves our team scheduling time.

  • Their Chrome extension is very user-friendly. It allows you to quickly insert times into an email by selecting available timeframes then automatically converting them into individual links for each available time based on your meeting length preference (15 mins, 30 mins, 60 mins, etc).
  • automatically creates a calendar event and sends an invite when a recipient chooses a time. It also allows someone to quickly rebook a time or select an option if no times that were sent to them work with their availability.
  • You can customize your meeting settings but only send options for 3 days at a time. This is actually helpful in my opinion because it simplifies the selection experience so our customers choose a time sooner.
  • The app currently does not save the availability times that I select, therefore I have to re-select my availability every time I sent meeting options.
  • The app does not have the ability to customize the theme or styles of the meeting times. It'd be nice to allow users to choose between a set of themes to better fit their company's brand.
  • If had a scheduling link option like Calendly has, that would be another improvement. Sometimes we'll have customers who cannot meet until the following week, so having a scheduler link would be helpful in those situations. is well suited for anyone working with a large number of clients at once who need to schedule multiple meetings. If those clients do not have a background in online scheduling, then using this tool may not be the best solution. is a great tool for quickly scheduling meetings with options across 3 days, but for those wanting more flexibility you may want to consider Calendly.
  • The app has saved our organization time through less email replies in order to schedule meetings and also not having to review your calendar in a separate before replying.
  • We're able to onboard accounts more quickly through providing options only for the next three days. This forces customers to schedule their meetings sooner, which helps move our pipeline.
  • Since we do have some customers who are not technically savvy, it has caused some delays in scheduling for those that do not understand how to use the links provided to the customer by using
When I first started at my current company, I used this tool because it was what the rest of the team used. However, since I learned about Calendly, who recently released a feature similar to, I've actually switched to Calendly. Calendly also has the ability to create a scheduling link where someone can choose a time based on the parameters you set. This has proven to be more helpful for certain clients.
Calendly, Trello, Asana, Wunderlist, Zendesk, Zoom, RingCentral, Slack, Basecamp, Google Domains, Google Drive, Intercom, Zuora, GoToWebinar, JIRA Software, Mandrill, Gusto, Employee Navigator
Daniel Coburn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As part of our standard install on our employee machines, we have Google Apps and install on all machines. It is a very simple way to embed a calendar into an email allowing our sales and client success to easily solicit appointments with their clients. We have found it incredibly easy to use and set up, moreover, we have found it easy to get clients on a calendar when you send them a simple link to click vs. sending the "Please let me know a few times you're open". I highly recommend this solution, especially since you can start free.
  • Schedule client meetings.
  • Schedule sales calls or demos.
  • Easy integration with Google Apps.
  • Creating logical names for events.
[It's well suited for] any organization that has scheduling needs, especially outside of your company. This tool allows you to quickly and easily set up appointments for customer service/client success calls and demos for a sales team. In the end its simple integration with Google Apps makes it a must-have for many small to medium size businesses.
  • It has reduced our back and forth setting up appointments allowing sales to get more appointments faster.
  • Our client success team is able to quickly provide their available time.
  • Only real con is that the calendar is not real time and if a person clicks on a time that is not open, they don't find out until after they've gone to the site. But that is a limit of emails, not their tech.
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