Overview
What is AT&T Office@Hand?
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.
Just could love the system as we hoped we would
Stay way from AT&T Office At Hand ---- far, far away
Stay far Far away from Office at Hand.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
What is AT&T Office@Hand?
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
2 people also want pricing
Alternatives Pricing
What is Webex App?
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
What is BlueJeans Meetings (discontinued)?
The BlueJeans Meetings platform supported video, audio and web conferencing with the collaboration tools, as a cloud service that connects desktops, mobile devices and room systems in one video meeting. It was acquired in 2020 by Verizon and discontinued in the sunsetting of the BlueJeans product…
Product Details
- About
- Tech Details
What is AT&T Office@Hand?
AT&T Office@Hand Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(14)Community Insights
- Business Problems Solved
- Pros
- Cons
Users have found that the Office@Hand platform has greatly simplified the process of connecting their team, making it a preferred choice for weekly conference calls. The compatibility with Outlook calendars allows for seamless integration and scheduling, enhancing productivity and collaboration. Additionally, the platform has been instrumental in saving costs by eliminating the need for traditional landlines and fax numbers, offering a more streamlined and cost-effective communication solution.
One of the key use cases of Office@Hand is its versatility in facilitating conference calls. Users appreciate the flexibility offered by this platform compared to other options available in the market. However, some users have reported occasional issues with echo during calls. Despite these isolated incidents, overall, the system has proven reliable for their business phone system needs.
Office@Hand also offers users the convenience of making calls from their computers or mobile phones using published business phone numbers separate from personal cell phone numbers. This feature enhances professionalism and ensures clear distinctions between personal and business communications.
While the system shows immense potential, there have been some drawbacks reported by users. These include higher than expected costs, limited options in the management portal, and a lack of voice-to-text functionality for voicemails. However, users continue to find value in the simple and easy-to-manage interface, which includes basic administration features and a single interface for managing information and billing.
Although Office@Hand has received positive feedback regarding its user-friendly design, some users have expressed frustrations with technical support responsiveness, slow video conferencing capabilities, and a lack of shared lines and simplified management for non-full service phone accounts. These limitations have led some users to consider alternative solutions once their contract with Office@Hand expires.
In summary, based on user experiences, Office@Hand is a versatile platform that excels at simplifying team connectivity while being compatible with popular software like Outlook. It offers cost-saving benefits by eliminating the need for traditional communication methods such as landlines and fax machines. While there are a few drawbacks reported by users, such as occasional echoing during calls and limited management options, the platform overall provides a reliable solution for business phone systems.
Useful call log and recordings: Some users have found the call log and recordings feature to be valuable for validating information, allowing them to easily reference past conversations and access important details.
Convenient accessibility on any device: Many users appreciate the convenience of being able to use the office@hand platform from anywhere and on any device. This flexibility allows them to stay connected and manage their business on the go.
Easily accessible all-in-one platform: Users like that everything they need is easily accessible on the office@hand platform, making it convenient for them to handle various tasks without having to switch between different tools or applications.
Limited access to older recordings: Some users have expressed frustration with the limited access to older recordings in Office @ Hand. They mention that they can only view back a month at a time, which may be inconvenient for those who need to retrieve past recordings or analyze historical data.
Lack of advanced features: Several reviewers have mentioned the lack of advanced features in Office @ Hand. Users feel that the software does not offer options such as voicemail-to-text or voicemail attachment to emails, which are commonly expected functionalities in modern communication systems.
Poor online account access: A common complaint among users is the poor online account access experience in Office @ Hand. Customers report that it is horrible and unreliable, and some have never been able to pay their bills online due to technical issues or system failures.
Reviews
(1-3 of 3)Just could love the system as we hoped we would
The Pros are single interface to manage information, billing with Cost Center for multi site and simple basic administration.
The Cons are much larger
Horrible Technical support. The system is fully supported out of India and the staff rarely knows any answers to any questions
Slow response on Video Conferencing
Higher costs than expected
lack of Voice to Text for Voicemails
lack of shared lines
no simple way to manage non full service phone accounts
In the end I will never use the service again and once the 3 year contract is over I will exit the service. So much potential but it is not a good service in the end.
- Up time is very good
- Porting is great
- Easy for very basic configuration
- Terrible customer service
- Many advanced features that most now want are not developed yet
- No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.
- High quality audio
- 50%5.0
- High quality video
- 20%2.0
- Low bandwidth requirements
- 20%2.0
- Mobile support
- N/AN/A
- Desktop sharing
- 20%2.0
- Whiteboards
- 10%1.0
- Calendar integration
- 50%5.0
- Meeting initiation
- 50%5.0
- Integrates with social media
- N/AN/A
- Record meetings / events
- N/AN/A
- Slideshows
- N/AN/A
- Live chat
- N/AN/A
- Audience polling
- N/AN/A
- Q&A
- N/AN/A
- User authentication
- N/AN/A
- Participant roles & permissions
- N/AN/A
- Confidential attendee list
- N/AN/A
- Average to higher cost structure
- Easy basic management for IT Staff
- easy desktphone roll out
- Comcast Business VOIP (VoiceEdge), CallTower and Vonage Business Communications
Stay way from AT&T Office At Hand ---- far, far away
- Receiving phone calls
- Making phone calls
- Customer service is NON EXISTENT
- Setup was PAINFUL
- Online account access is horrible, and most of the time doesn't work
- As an admin of the system, I require 4 different logins to manage it
- We've been on the system for 5 months, and I have NEVER been able to pay my bill online
- Online account management just doesn't exists
- receiving calls
- receiving voicemails
- High quality audio
- N/AN/A
- High quality video
- N/AN/A
- Low bandwidth requirements
- N/AN/A
- Mobile support
- N/AN/A
- Desktop sharing
- N/AN/A
- Whiteboards
- N/AN/A
- Calendar integration
- N/AN/A
- Meeting initiation
- N/AN/A
- Integrates with social media
- N/AN/A
- Record meetings / events
- N/AN/A
- Slideshows
- N/AN/A
- Live chat
- N/AN/A
- Audience polling
- N/AN/A
- Q&A
- N/AN/A
- User authentication
- N/AN/A
- Participant roles & permissions
- N/AN/A
- Confidential attendee list
- N/AN/A
- I wish I had never switched from my local VOIP phone provider
- Office at Hand is a mistake I wish I'd never made
Stay far Far away from Office at Hand.
- [I think] they do nothing well.
- They do not respond timely, and they fix very few issues.
- I had to go out and hire an IT person just so he could do their job for them.
- They could not even port our numbers correctly.
- They lost two of my numbers.
- I have lost thousands of dollars in business because of them.
- They need responsive customer service to begin with.
- They need people that know what they are doing.
- I argued with one of them one day for 10 minutes that there is not any capital or lower case letters on a phone keypad, and there is no exclamation point either!
- I was told that the transition would be seamless, and would take three hours.
- It has been going on four weeks now, and it is still not working right.
- I am switching to another company as fast as I can, which is not fast enough.
- Nothing
- Nothing
- Nothing
- Nothing
- High quality audio
- 60%6.0
- High quality video
- N/AN/A
- Low bandwidth requirements
- N/AN/A
- Mobile support
- N/AN/A
- Desktop sharing
- N/AN/A
- Whiteboards
- N/AN/A
- Calendar integration
- N/AN/A
- Meeting initiation
- N/AN/A
- Integrates with social media
- N/AN/A
- Record meetings / events
- N/AN/A
- Slideshows
- N/AN/A
- Live chat
- N/AN/A
- Audience polling
- N/AN/A
- Q&A
- N/AN/A
- User authentication
- N/AN/A
- Participant roles & permissions
- N/AN/A
- Confidential attendee list
- N/AN/A
- There has been not one positive thing I can say about Office at Hand.
- [I feel] they have been nothing but an issue.
- My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
- When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
- Believe nothing they say and carve out hours to deal with them on the phone or by email.
Although some of them were more helpful than my assigned migration person.