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AT&T Office@Hand

AT&T Office@Hand

Overview

What is AT&T Office@Hand?

AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.

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Learn from top reviewers

AT&T Office@Hand is by far the worst

Rating: 1 out of 10
October 22, 2024
Vetted ReviewVerified User
We use Office@Hand VOIP for our office phone system. We also utilize Unified Messaging which connects our office phones to our cell phones. It is the only thing saving us at t...
Continue reading
Dean McBride
Partner - Sales
Owner
Members Auto Source

Just could love the system as we hoped we would

Rating: 1 out of 10
January 30, 2023
Vetted ReviewVerified User
I wanted to love the system but there are just too many issue to love it. In the end the service appears very reliable as we have suffered no outages but billing came in 20% h...
Continue reading
Verified user
Program Manager
AT&T Office@Hand1 year of experience

Stay way from AT&T Office At Hand ---- far, far away

Rating: 1 out of 10
December 20, 2021
Vetted ReviewVerified User
We Office at Hand for our business phone system. The "softphones" allow my staff to make calls from their computers, or from an app on their cell phones. The software allows u...
Continue reading
Janet Mobley
C-Level Executive - Other
owner / president
FatCat Strategies, LLC
AT&T Office@Hand1 year of experience

Stay far Far away from Office at Hand.

Rating: 1 out of 10
April 28, 2021
Vetted ReviewVerified User
We use it with four companies we have. We were forced into using it if we wanted to add more phone lines by AT&T. [I feel] it does nothing but create problems for me.
Continue reading
mark strunk
Manager - Other
Manager
Hanna Distributing
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Pricing

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AT&T Office@Hand

AT&T Office@Hand

N/A
Unavailable

What is AT&T Office@Hand?

AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is AT&T Office@Hand?

AT&T Office@Hand Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that the Office@Hand platform has greatly simplified the process of connecting their team, making it a preferred choice for weekly conference calls. The compatibility with Outlook calendars allows for seamless integration and scheduling, enhancing productivity and collaboration. Additionally, the platform has been instrumental in saving costs by eliminating the need for traditional landlines and fax numbers, offering a more streamlined and cost-effective communication solution.

One of the key use cases of Office@Hand is its versatility in facilitating conference calls. Users appreciate the flexibility offered by this platform compared to other options available in the market. However, some users have reported occasional issues with echo during calls. Despite these isolated incidents, overall, the system has proven reliable for their business phone system needs.

Office@Hand also offers users the convenience of making calls from their computers or mobile phones using published business phone numbers separate from personal cell phone numbers. This feature enhances professionalism and ensures clear distinctions between personal and business communications.

While the system shows immense potential, there have been some drawbacks reported by users. These include higher than expected costs, limited options in the management portal, and a lack of voice-to-text functionality for voicemails. However, users continue to find value in the simple and easy-to-manage interface, which includes basic administration features and a single interface for managing information and billing.

Although Office@Hand has received positive feedback regarding its user-friendly design, some users have expressed frustrations with technical support responsiveness, slow video conferencing capabilities, and a lack of shared lines and simplified management for non-full service phone accounts. These limitations have led some users to consider alternative solutions once their contract with Office@Hand expires.

In summary, based on user experiences, Office@Hand is a versatile platform that excels at simplifying team connectivity while being compatible with popular software like Outlook. It offers cost-saving benefits by eliminating the need for traditional communication methods such as landlines and fax machines. While there are a few drawbacks reported by users, such as occasional echoing during calls and limited management options, the platform overall provides a reliable solution for business phone systems.

Useful call log and recordings: Some users have found the call log and recordings feature to be valuable for validating information, allowing them to easily reference past conversations and access important details.

Convenient accessibility on any device: Many users appreciate the convenience of being able to use the office@hand platform from anywhere and on any device. This flexibility allows them to stay connected and manage their business on the go.

Easily accessible all-in-one platform: Users like that everything they need is easily accessible on the office@hand platform, making it convenient for them to handle various tasks without having to switch between different tools or applications.

Limited access to older recordings: Some users have expressed frustration with the limited access to older recordings in Office @ Hand. They mention that they can only view back a month at a time, which may be inconvenient for those who need to retrieve past recordings or analyze historical data.

Lack of advanced features: Several reviewers have mentioned the lack of advanced features in Office @ Hand. Users feel that the software does not offer options such as voicemail-to-text or voicemail attachment to emails, which are commonly expected functionalities in modern communication systems.

Poor online account access: A common complaint among users is the poor online account access experience in Office @ Hand. Customers report that it is horrible and unreliable, and some have never been able to pay their bills online due to technical issues or system failures.

View all reviews
(1-4 of 4)

AT&T Office@Hand is by far the worst

Rating: 1 out of 10
October 22, 2024
DM
Dean McBride
Owner
Members Auto Source (Automotive, 1-10 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
We use Office@Hand VOIP for our office phone system. We also utilize Unified Messaging which connects our office phones to our cell phones. It is the only thing saving us at this point. My entire phone system is run off of AT&T fiber optic. AT&T insisted I drop the copper wire phone system that had worked for so long. They are no longer interested in servicing PLOTS. Plain Old Telephone System. I think I got that right. It is the copper line we all had when we were kids.
Pros
  • The website interface seems to be functional.
Cons
  • Customer service. Any customer service would be an improvement
  • Better equipment.
  • More knowledgeable tech support in the office
Likelihood to Recommend
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work.
AT&T Office@Hand Feature Ratings
Performance & Compatibility of Online Events Software (4)
10%
1.0
High quality audio
10%
1.0
High quality video
10%
1.0
Low bandwidth requirements
10%
1.0
Mobile support
10%
1.0
Screen Sharing
N/A
N/A
Online Meetings / Events
N/A
N/A
Online Events Collaboration (3)
10%
1.0
Live chat
10%
1.0
Audience polling
10%
1.0
Q&A
10%
1.0
Online Events Security (3)
10%
1.0
User authentication
10%
1.0
Participant roles & permissions
10%
1.0
Confidential attendee list
10%
1.0
VoIP system collaboration (4)
10%
1.0
Video conferencing
10%
1.0
Audio conferencing
10%
1.0
Video screen sharing
10%
1.0
Instant messaging
10%
1.0
Web and Video Conferencing (7)
10%
1.0
Virtual Backgrounds
10%
1.0
Chat Messaging
10%
1.0
Meeting Recording
10%
1.0
Meeting Scheduling
10%
1.0
Participant Management
10%
1.0
Web Conference File Sharing
10%
1.0
Polls and Surveys
10%
1.0
Return on Investment
  • Horrible ROI. I cannot answer the phone.
  • It cost me over $600 for the junk now filling up my office.
Usability
1
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.

Stay way from AT&T Office At Hand ---- far, far away

Rating: 1 out of 10
December 20, 2021
JM
Janet Mobley
owner / president
FatCat Strategies, LLC (Marketing & Advertising, 1-10 employees)
Vetted Review
Verified User
AT&T Office@Hand
1 year of experience
View profile
Use Cases and Deployment Scope
We Office at Hand for our business phone system. The "softphones" allow my staff to make calls from their computers, or from an app on their cell phones. The software allows us to have published business phone numbers that are not my staff's personal cell phone numbers. This system replaced a VOIP system with physical phones.
Pros
  • Receiving phone calls
  • Making phone calls
Cons
  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Likelihood to Recommend
If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Most Important Features
  • receiving calls
  • receiving voicemails
AT&T Office@Hand Feature Ratings
Performance & Compatibility of Online Events Software (4)
N/A
N/A
High quality audio
N/A
N/A
High quality video
N/A
N/A
Low bandwidth requirements
N/A
N/A
Mobile support
N/A
N/A
Screen Sharing (2)
N/A
N/A
Desktop sharing
N/A
N/A
Whiteboards
N/A
N/A
Online Meetings / Events (5)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Integrates with social media
N/A
N/A
Record meetings / events
N/A
N/A
Slideshows
N/A
N/A
Online Events Collaboration (3)
N/A
N/A
Live chat
N/A
N/A
Audience polling
N/A
N/A
Q&A
N/A
N/A
Online Events Security (3)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Confidential attendee list
N/A
N/A
VoIP system collaboration
N/A
N/A
Web and Video Conferencing
N/A
N/A
Return on Investment
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Other Software Used

Stay far Far away from Office at Hand.

Rating: 1 out of 10
April 28, 2021
ms
mark strunk
Manager
Hanna Distributing (Transportation/Trucking/Railroad, 51-200 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
We use it with four companies we have. We were forced into using it if we wanted to add more phone lines by AT&T. [I feel] it does nothing but create problems for me.
Pros
  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
Cons
  • They need responsive customer service to begin with.
  • They need people that know what they are doing.
  • I argued with one of them one day for 10 minutes that there is not any capital or lower case letters on a phone keypad, and there is no exclamation point either!
  • I was told that the transition would be seamless, and would take three hours.
  • It has been going on four weeks now, and it is still not working right.
  • I am switching to another company as fast as I can, which is not fast enough.
Likelihood to Recommend
[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
Most Important Features
  • Nothing
  • Nothing
  • Nothing
  • Nothing
AT&T Office@Hand Feature Ratings
Performance & Compatibility of Online Events Software (4)
15%
1.5
High quality audio
60%
6.0
High quality video
N/A
N/A
Low bandwidth requirements
N/A
N/A
Mobile support
N/A
N/A
Screen Sharing (2)
N/A
N/A
Desktop sharing
N/A
N/A
Whiteboards
N/A
N/A
Online Meetings / Events (5)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Integrates with social media
N/A
N/A
Record meetings / events
N/A
N/A
Slideshows
N/A
N/A
Online Events Collaboration (3)
N/A
N/A
Live chat
N/A
N/A
Audience polling
N/A
N/A
Q&A
N/A
N/A
Online Events Security (3)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Confidential attendee list
N/A
N/A
VoIP system collaboration
N/A
N/A
Web and Video Conferencing
N/A
N/A
Return on Investment
  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
Alternatives Considered
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.

Although some of them were more helpful than my assigned migration person.

Just could love the system as we hoped we would

Rating: 1 out of 10
January 30, 2023
Verified User
Program Manager in Information Technology
Plastics Company, 201-500 employees
Vetted Review
Verified User
AT&T Office@Hand
1 year of experience
Use Cases and Deployment Scope
I wanted to love the system but there are just too many issue to love it. In the end the service appears very reliable as we have suffered no outages but billing came in 20% higher than expected, management portal is a bit antiquated and options are limited.

The Pros are single interface to manage information, billing with Cost Center for multi site and simple basic administration.

The Cons are much larger
Horrible Technical support. The system is fully supported out of India and the staff rarely knows any answers to any questions
Slow response on Video Conferencing
Higher costs than expected
lack of Voice to Text for Voicemails
lack of shared lines
no simple way to manage non full service phone accounts

In the end I will never use the service again and once the 3 year contract is over I will exit the service. So much potential but it is not a good service in the end.
Pros
  • Up time is very good
  • Porting is great
  • Easy for very basic configuration
Cons
  • Terrible customer service
  • Many advanced features that most now want are not developed yet
  • No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
Likelihood to Recommend
Well suited for very basic needs and low phone count. For basic service it will perform as needed.
If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.
AT&T Office@Hand Feature Ratings
Performance & Compatibility of Online Events Software (4)
22.5%
2.3
High quality audio
50%
5.0
High quality video
20%
2.0
Low bandwidth requirements
20%
2.0
Mobile support
N/A
N/A
Screen Sharing (2)
15%
1.5
Desktop sharing
20%
2.0
Whiteboards
10%
1.0
Online Meetings / Events (5)
20%
2.0
Calendar integration
50%
5.0
Meeting initiation
50%
5.0
Integrates with social media
N/A
N/A
Record meetings / events
N/A
N/A
Slideshows
N/A
N/A
Online Events Collaboration (3)
N/A
N/A
Live chat
N/A
N/A
Audience polling
N/A
N/A
Q&A
N/A
N/A
Online Events Security (3)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Confidential attendee list
N/A
N/A
VoIP system collaboration
N/A
N/A
Web and Video Conferencing
N/A
N/A
Return on Investment
  • Average to higher cost structure
  • Easy basic management for IT Staff
  • easy desktphone roll out
Alternatives Considered
Selected AT&T due to name recognition. Some other vendors had much superior systems but CEO demanded name recognition. Lesson learned that name does mean better service.
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