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AT&T Workforce Manager

AT&T Workforce Manager

Overview

What is AT&T Workforce Manager?

The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.

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Recent Reviews

TrustRadius Insights

This product is highly recommended by users for its ability to meet the diverse needs of large organizations with multiple locations. It …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is AT&T Workforce Manager?

The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is AT&T Workforce Manager?

AT&T Workforce Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

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Attribute Ratings

Reviews

(1-2 of 2)
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February 24, 2022

AT&t Workforce Manager A+

Score 10 out of 10
Vetted Review
Verified User
Incentivized
communication between team members, for productivity for our workers and benefits and for monitoring for hippa and better security. It was a great product and would recommend this for any company looking to add a great software that will work and track everything you need for all business needs. Highly recommend
  • remote employee time keeping
  • employees hours locations
  • group calls
  • none
  • none
  • none
working on the go
keeping up with group calls to stay in contact easy while out and aboout
working from home
traveling out of state for job duties
keeping track of assets
software tracking
overall offers a verity of needs for great networking and to be able to manage everything all in one place
  • the cloud storage
  • managing employees
  • mobile time keeping
  • n/a
  • n/a
  • n/a
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I manage enterprise level accounts that utilize AT&T Workforce Manager. As an organization, we develop, sell, and support AT&T Workforce Manager. The software gives organizations more access to their mobile workforce than ever before and real-time data to help them make necessary proactive changes.

With AT&T Workforce Manager, organizations can track their mobile employees, fleet, and assets and know where everything is at all times. Wireless Forms makes reporting data from the field easy and efficient.

Timekeeping allows employees to clock in from the field, saving time and money by removing their need to visit the office.

The robust dispatching feature gives organizations the ability to schedule jobs and create custom service types.
  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
  • It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.
Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability.
  • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
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