Name: AT&T Workforce Manager
Rating: 10 (4 reviews)
Author: AT&T

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Emissions Management

Knowledge Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

App Development

Cloud Storage

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Mobile Data Security

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Predictive Sales Analytics

Sales Consulting

Sales Dialer

Sales Incentive Compensation Management

Sales Training

Sales

Virtualization Security

Security

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Revenue Cycle Management (RCM)

Shipping

eDiscovery

Vertical-Specific

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This product is highly recommended by users for its ability to meet the diverse needs of large organizations with multiple locations. It serves as a comprehensive tool for managing teams, tracking fleet movement, and performing basic HR functions. With this software, companies are able to facilitate agent shift swapping, manage personal time off, and track key skill sets effectively. This not only improves time management but also enhances accountability within the organization, leading to better productivity and efficiency. Additionally, the real-time tracking feature allows managers to monitor the location, speed, and activity of their drivers. This level of visibility provides valuable insights for optimizing operations and ensuring timely delivery of services. The product also enables organizations to track their mobile employees, fleet, and assets at all times, providing a centralized system for monitoring resources. Another notable feature is the wireless forms functionality that allows easy and efficient data reporting from the field. Employees can seamlessly clock in from remote locations, saving both time and money for the organization. Moreover, the robust dispatching capabilities make scheduling jobs and creating custom service types a breeze. These features contribute to enhanced communication between team members, increasing productivity while ensuring HIPAA compliance and better security.

Overall, this product has proven itself as a reliable solution for various business needs. Its user-friendly interface paired with its ability to streamline operations makes it an ideal choice for managing large organizations with complex requirements.

Great Features: Many users have found the features of the AT&T Workforce Manager to be great, providing a high level of ease of access and functionality. 

Increased Organization and Productivity: Users appreciate how the software helps them stay organized and increase productivity. It has been praised for its ability to manage payroll, employees database, fleet movement, and easy assignment of work even for larger employee bases.

Affordable Paid Version: Some reviewers have noted that the paid version of the software starts as low as $10, making it an affordable option for those interested in trying out the additional features. The software is particularly useful for managing remote employees effectively.

Cons:
Lack of Intuitiveness: Some users have mentioned that the software is not always intuitive and finding help can be challenging, which could hinder their overall experience.
Complex Initial Flow and Unsatisfactory Support: One user found the initial flow setting to be complex and time-consuming. They also mentioned that the support provided was not satisfactory, possibly impacting their ability to effectively use the software.
Clunky Interface and Steep Learning Curve: The interface has been described as clunky and not very user-friendly by some reviewers. It takes a while for employees to get accustomed to using it, indicating a steep learning curve. Additionally, suggestions were made to make the software more intuitive and provide a more modern mobile application for better usability.

The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.

Method:crm is a QuickBooks-integrated, cloud-based CRM platform.

Contact Management

CRM Pro

CRM Enterprise

Method:CRM

Jobber is field service management software from the company of the same name in Edmonton, Alberta.

Connect

Grow

Plus

Core

Connect (individual)

Grow (individual)

Jobber

AT&T Workforce Manager

Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

Likelihood to Recommend

Support Rating

AT&T

broker

AT&T Workforce Manager 2022-02-23 10:27:36

Encore by Anagram Systems

AT&T Workforce Manager 2020-03-15 10:34:20

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Not integrate

Contact data

Data base

Inventory tracking

Computer savvy

Easy to communicate

Time management

Payroll process

Employee time

Time a user

Time keeping

Robust reporting

Group calls

Actionable data

Asset discovery

Home

Field Service Management Software

communication between team members, for productivity for our workers and benefits and for monitoring for hippa and better security. It was a great product and would recommend this for any company looking to add a great software that will work and track everything you need for all business needs. Highly recommend

remote employee time keeping
employees hours locations
group calls

the cloud storage
managing employees
mobile time keeping

I manage enterprise level accounts that utilize AT&amp;T Workforce Manager. As an organization, we develop, sell, and support AT&amp;T Workforce Manager. The software gives organizations more access to their mobile workforce than ever before and real-time data to help them make necessary proactive changes.

With AT&amp;T Workforce Manager, organizations can track their mobile employees, fleet, and assets and know where everything is at all times. Wireless Forms makes reporting data from the field easy and efficient.

Timekeeping allows employees to clock in from the field, saving time and money by removing their need to visit the office.

The robust dispatching feature gives organizations the ability to schedule jobs and create custom service types.

Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
Intelligent tracking provides a location any time a user is moving or performs any action.
Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.

With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

AT&T Workforce Manager

Overview

What is AT&T Workforce Manager?