AT&T Workforce Manager

AT&T Workforce Manager

About TrustRadius Scoring
Score 9.0 out of 100
AT&T Workforce Manager

Overview

Recent Reviews

My Opinion

5 out of 10
October 21, 2020
We used AT&T Workforce Manager as a compliment to our company phone service. We were able to schedule service calls and keep track of our …
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Efficiency and Accountability

10 out of 10
March 16, 2020
I manage enterprise level accounts that utilize AT&T Workforce Manager. As an organization, we develop, sell, and support AT&T Workforce …
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Pricing

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What is AT&T Workforce Manager?

The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is AT&T Workforce Manager?

The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.

AT&T Workforce Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Frequently Asked Questions

What is AT&T Workforce Manager?

The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.

What is AT&T Workforce Manager's best feature?

Reviewers rate Support Rating highest, with a score of 9.2.

Who uses AT&T Workforce Manager?

The most common users of AT&T Workforce Manager are from Small Businesses (1-50 employees) and the Accounting industry.

Reviews and Ratings

 (6)

Ratings

Reviews

(1-3 of 3)
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February 24, 2022

AT&t Workforce Manager A+

Score 10 out of 10
Vetted Review
Verified User
Review Source
communication between team members, for productivity for our workers and benefits and for monitoring for hippa and better security. It was a great product and would recommend this for any company looking to add a great software that will work and track everything you need for all business needs. Highly recommend
  • remote employee time keeping
  • employees hours locations
  • group calls
  • none
  • none
  • none
working on the go
keeping up with group calls to stay in contact easy while out and aboout
working from home
traveling out of state for job duties
keeping track of assets
software tracking
overall offers a verity of needs for great networking and to be able to manage everything all in one place
October 21, 2020

My Opinion

Tammy Gutierrez | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
We used AT&T Workforce Manager as a compliment to our company phone service. We were able to schedule service calls and keep track of our technician schedules. Our office staff liked the convenience of knowing where our technicians were located and it made it easier to dispatch to the next service call.
  • Know what is going on in the field in real time.
  • Easy to communicate with field techs.
  • Simplified payroll process.
  • It would not integrate with our business forms.
  • No contact data base
  • No inventory tracking
AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.
The support was ok. Tech support was very knowledgeable and helpful when needed.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I manage enterprise level accounts that utilize AT&T Workforce Manager. As an organization, we develop, sell, and support AT&T Workforce Manager. The software gives organizations more access to their mobile workforce than ever before and real-time data to help them make necessary proactive changes.

With AT&T Workforce Manager, organizations can track their mobile employees, fleet, and assets and know where everything is at all times. Wireless Forms makes reporting data from the field easy and efficient.

Timekeeping allows employees to clock in from the field, saving time and money by removing their need to visit the office.

The robust dispatching feature gives organizations the ability to schedule jobs and create custom service types.
  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
  • It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.
Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability.
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.