Atera is my kung-fu, and it is strong.
I use Atera on a daily basis, maintaining 64 laptops, desktop computers and servers. I work remotely, and 90% of the devices I administer …
Starting at $99 per month per user
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What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…
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Popular Features
- Remote monitoring (69)9.292%
- Patch Management (68)8.686%
- Policy-based automation (56)8.585%
- Network device monitoring (58)8.383%
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IT Administrator / Creative Director
VANTAGE Surgical Solutions (Hospital & Health Care, 51-200 employees)
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Pricing
MSP - Pro
$99
Cloud
per month per user
MSP - Growth
$129
Cloud
per month per user
IT Department - Professional
$149
Cloud
per month per user
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $99 per month per user
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What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.
Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.
*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts in seconds and explore new automations.
Atera’s platform features:
Windows, Mac, and Linux agents and support
Proactive IT management capabilities help address potential issues before they turn into problems
Dozens of integrations with software including Bitdefender, Open AI, Acronis
Remote monitoring and management from anywhere
Professional service automation
Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
Analytic capabilities
Dynamic mobile app
Atera helps users:
Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.
Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.
Atera Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Atera Screenshots
Atera Videos
Atera: IT Management Solution
Atera newsflash May 2023
Atera is an All-in-One IT platform with remote monitoring and management together with a helpdesk platform
Atera Integrations
Atera Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German |
Frequently Asked Questions
Atera starts at $99.
Reviewers rate Remote monitoring highest, with a score of 9.2.
The most common users of Atera are from Small Businesses (1-50 employees).
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Reviews and Ratings
(121)Attribute Ratings
Reviews
(1-25 of 72)Companies can't remove reviews or game the system. Here's why
September 06, 2023
Atera is my kung-fu, and it is strong.
I use Atera on a daily basis, maintaining 64 laptops, desktop computers and servers. I work remotely, and 90% of the devices I administer are remote, as well. I have physical, virtual and cloud-based servers I maintain, and keep all executive, corporate, and boots on the ground employees' devices working reliably.
- You pay for one Admin Seat. With that you can maintain an unlimited number of devices.
- Atera notifies me of any issues with specific devices promptly.
- Patch updates can be pushed easily, keeping devices up to date.
- Integration and adding devices is very easy and efficient.
- Simplify setup of parameters for notification. Currently, it is a cafeteria plan. pick and choose from a host of them. I would rather have the option to choose "don't bug me" or "fill my inbox with alerts" and a few in between choices.
- In my opinion, quietly update and improve. In my opinion, don't act like every month is a WOW! update.
- Support for MDM, setup and administration of iOS devices. In my experience, I'm using a separate service now, and not satisfied with the results. I believe this is in the works but not launched yet. I would be willing to guinea pig for them. For every laptop we have out there, using Atera, we have iPads and iPhones as well.
July 27, 2023
Atera helps successfully grow my MSP
We utilize it for secure remote access, Ticketing, patch management, and inventory management. We are a small to medium MSP that supports multiple clients and endpoints around the country.
- Secure remote access
- Ticketing and Reporting
- Patch Management
- Inventory Management
- Mobile App could use some updates and become more stable
- Better non upgraded reporting options
July 03, 2023
Atera Keeps Our Business On Track
We use Atera to manage credentials, remotely access, and keep contact information for the companies we work with. We also use it to track and solve problem tickets that come in from these companies.
It does a great job of keeping all of our contacts organized, allowing our team to access passwords and other credentials we need to help our clients. It's a one stop database and ticket solution for us for both small firms and larger ones we work with. Having ready access to the credentials alone would be useful, but combining it with the other information it can store for us and the built in remote access tools takes it to the next level.
It does a great job of keeping all of our contacts organized, allowing our team to access passwords and other credentials we need to help our clients. It's a one stop database and ticket solution for us for both small firms and larger ones we work with. Having ready access to the credentials alone would be useful, but combining it with the other information it can store for us and the built in remote access tools takes it to the next level.
- Password and credential storage allowing the whole team to be able to access things
- The ticket system is fast and well organized to keep things on track
- The ability to use multiple types of remote access software with it allowing us to use our favorite
- The contact organization and search is helpful when dealing with large orgs
- Some of the editing of fields or entries can be awkward at times
- I would like to have the choice of audio notifications when tickets are updated or added
We're a growing MSP and we needed a single site to manage our client systems and software. Atera hit all those buttons for us. As a small company, we weren't ready for the large expenses some of the other packages required. We found Atera to be satisfactory with the automation, ticketing system, alerting and ease of collaboration in our team.
We have grown a lot over the last year and expect more growth in the years to come. Atera has been easy to scale up with us. They also add features and listen to user feedback.
Last but not least, their support & speed of response is excellent. This is crucial in our industry and they have not disappointed with their service.
We have grown a lot over the last year and expect more growth in the years to come. Atera has been easy to scale up with us. They also add features and listen to user feedback.
Last but not least, their support & speed of response is excellent. This is crucial in our industry and they have not disappointed with their service.
- Automation
- AI Integration
- Ticketing
- Network analysis
- System Inventory
- Software integration
- Licensing integration
- Expanded Note field for Clients & Devices
July 03, 2023
Atera, the all in one platform for IT management
Atera has been a great tool to use in our environment. We have used Atera to help manage our fleet of Windows PCs, Servers, Printers, and other misc devices. Due to recent event of pressing need to have compliance of any sort in your back pocket Atera has saved me so much time in gathering data related to our end devices. On the topic of end devices Atera has allowed me to provide support from anywhere using the integrated Splashtop feature which honestly saves us money by avoiding paying for a remote connect service. If an MSP were to use this software I can see how integrating customers into the management suite would provide great oversight.
- Reporting
- Data Collection
- Remote Management
- Asset Inventory
- Ticketing
- Windows tracking of TPM 2.0 for Win 11 upgrades
- Software Inventory details
- Better layout for ticketing system
June 26, 2023
Atera is a phenomenal All-In-One IT Solution
We use Atera for numerous use cases. With Atera, we are able to provide remote support, install software for our users, push out updates, and makes managing all of our systems significantly easier and efficient.
- Very user friendly interface that makes it easy to work with.
- Integrates 3rd party services very well.
- Makes assisting end users easy and efficient.
- Folder management could be a little better. On some pages the folders are listed alphabetically and in others they are listed in the order of creation.
- Would be nice to have the ability to customize the appearance of our customer ticket portal site.
- We need a way to create a report that shows total ticket resolution times across all tickets and also on a per technician basis.
April 09, 2023
Atera, the G.O.A.T.
After testing almost all of the "bigger" named RMMs on the market, Atera is hands down the best for the way that my workflow is set up. They get a lot of things right with simple layouts, a great search bar that you can type anything into, and very easy to understand advanced functionality such as scripts and reports. The database of shared scripts is amazing and you can add your own cool scripts to the pool if you have something useful. The price is also very competitive for the one man shop that I am and allows me to scale up without feeling like I'm missing out on and features from other RMMs. Support is VERY responsive if you're having an issue and their feature board is a way to implement the exact features that users of their software want, so they really do listen to feedback. If I had to bring up a con, the mobile app is a little barebones and I find myself almost never using it but they do plan to continue to add functionality to it. Overall I'm extremely happy with using them to grow my business.
- Atera and user submitted database of scripts you can easily deploy
- k.i.s.s. approach to the UI and UX
- Continuously updating the platform every 2 weeks
- Mobile app is missing a lot of functionality compared to the web UI
- Email alerts can be a bit overwhelming without dialing in thresholds of metrics being reported
- Mac agent still is a bit weird at times but it has greatly improved from the start of my using Atera
April 07, 2023
Atera MSP suite
Atera is used for MSP services. It is a fantastic product. I really have not had any issues with it in three years. The remote access to clients through Atera is fast and reliable. It is the feature I use most. The ability to use scripting to create automated tasks really helps. They have a library of hundreds of scripts you can use as examples or just to plain use. Notifications are very adjustable. Thresholds for the notifications are easily changed as well. I have contacted Atera and even had a Zoom meeting with them in Israel. They are very nice. Very responsive. I do recommend this product highly. Before Atera I used Zenith product, Solar Winds and many others. Atera is by far, better.
- Remote access for technicians.
- Remote access for home users.
- Automation of tasks.
- Dashboard is simple to read with a good amount of information on it.
- I would say custom reporting.
- Mobile app is difficult to use effectively on a screen smaller than 10.1"
April 06, 2023
Take a look; you wont regret it
We migrated from another MSP product over a year ago now and have not looked back. Atera's licensing is extremely straightforward and they are regularly adding features almost monthly.
- Integration with Webroot
- Monitoring SNMP devices
- Ease of use/interface
- While the base level reporting is quite good. The better reports are locked behind higher plans
April 05, 2023
Atera is a very clean and polished management tool
We're a former user of Atera at this point. Atera was a solid product for us, but ended up lacking the level of polish we needed in one area that we ended up changing to a competing product for. We needed to manage a base of over 200 Windows devices, and in terms of monitoring, Atera worked quite well for RMM. The included Splashtop integration was useful to us, as was reporting and monitoring (especially of servers) of our systems.
- RMM/Splashtop
- Server monitoring
- Automation of certain processes
- Patch management is limited in scope
- Integration with third party products is nice, but feels like too much focus on upsell
March 30, 2023
Great RMM Solution at a Friendly Price
Atera was used as a core part of our support services as a managed IT service provider. Thousands of devices were covered by Atera - we utilized many parts of the product including full remote access to systems, patch management, software installations and utilizing other features such as remote command/powershell scripting, task management, etc
- Simple Interface. The interface (via a web browser) makes it easy to perform all functions quickly and easily.
- Remote Access. There are several options not only built into Atera but also which can be integrated into Atera which makes remote access a breeze.
- Patch Management. OS updates are simplified with the ability to set policies and approvals of updates to systems. Pushing out updates is as simple as a few clicks.
- Scripting interface. When we used this solution the interface was a little clunky and had some problems. However over time this is likely to have been improved.
- User Interface. Whilst the user interface is great and allows easy access to functions, there are always ways in which it can be improved.
- Speed. When it was in use the system did occasionally lag a little. Again, as the system improves and more users are active on it, I'm sure the team at Atera have continued to increase their capacity.
March 30, 2023
Great for midsize teams who want an all-in-one solution
Although we focus primarily on digital marketing, our clients use us for many IT functions as well. We love that Atera is a one-stop-solution for most of the activities we need to perform, so it is tremendously helpful to have everything on one platform. We routinely had to use multiple systems in the past to do things effectively. We mostly use Atera for help desk ticketing, and also some automation and reporting functions. It has definitely helped us to reduce time wasted on simple tasks so our team can focus on solving problems.
- Multiple functions in one program with seamless compatibility
- Easy integration with many of the other tools we already use
- Just recently, we have been able to use it with ChatGPT for executing scripts
- We have noticed that the interface speed is an issue during some processes.
- If the internet goes down (very rare) it would be nice to work on tasks remotely
- Customer service seems to have improved but has previously been slow to respond.
We discovered Atera after the great Kaseya breach (The SaaS version, Not the version that was compromised). The result was that we were not able to support our customers for almost 2-weeks, and when it came back online it was never the same. The result was that we needed a solution that robust, easier to use, great support, and takes feedback from its community to help drive growth. Atera met all of this, and we have zero regrets with this decision. The remote support is super easy and offers multiple ways to support our customers systems. The patch management covers 3rd party and drivers\firmware without the additional cost. As we rapidly deployed this and needed help, we had answers and solutions in 5-10 minutes on average, not exaggerating. As we grow, and look to set out brand, we have been able to communicate new features that we want to the community, its voted on, and eventually becomes a reality. Atera did not only replace Kaseya, which I had a Love hate relationship for 4-years, it made us more productive and provides so many ways to accomplish daily support or tasks pending the situation.
- Patch Management
- Scripts
- Reports
- Remote Support
- Remote Command prompt
- Visual status
- An interface for resetting local credentials. We can still do this but have to do by command line.
- Patch Management reboot prompt (I believe the beta was just released)
- Ability to mix different license features. Right now, it's an all or none, and I would like to use the network discovery tool for just my engineers.
March 27, 2023
Work made easy.
I use it on a daily basis as remote software on work computers for operational IT-related issues.
- Remote
- Install software via scripts.
- Give software inventories.
- Allow remote on LAN while working on the office network, when the internet is down.
We are a managed services provider and utilize Atera to manage endpoints for clients. We automate day-to-day tasks with Atera, which helps increase productivity as well as minimize downtime for end users. We've been able to reduce the time spent on manual tasks with the wide range of scripts provided by Atera.
- Patch Management.
- Alerts for mission-critical equipment.
- Ticketing System.
- User Interface.
March 26, 2023
Atera offers exactly what you need for the right price!
We use Atera to help remotely manage workstations and servers, improve automation and tracking upgrades for servers, and for system monitoring and inventory. In the past, we had issues keeping up to date with updates on systems, and the tools we used were not sufficient. Now, we have a solid inventory of all our computers and are able to update them easily.
- Automatic Updates.
- Scripting.
- Remote Management.
- Speed of Interface.
- Help Desk Customization.
- Asset Management.
Score 1 out of 10
Vetted Review
Verified User
Atera RMM is a top-performing cloud-based RMM software that is ideal for managing and monitoring servers and clients remotely. It is notable for its fast remote connections, easy installation process, and efficient patch deployment capabilities. Overall, it seems to be a reliable and convenient tool for businesses looking to streamline their remote management processes.
- Remote Connection
- Patch Deployments
- Client Monitoring
- Manually assign user friends name to clients
- Quick remote to client buttons on main dashboard
March 22, 2023
Atera is a breath of fresh air in a space that requires long contracts, hard to use software and lack of support
Atera is our central management portal for our clients. We use it to keep track of tickets, monitor hardware and record information about our clients.
- Hardware Monitoring
- Remote Services
- Complete integration
- Third Party Add-ons
- Billing itemization for ad hoc support calls
- Reliability - Service has been slow or down a lot lately
March 17, 2023
You get your money's worth and MORE
We use Atera to handle the majority of our automated service work. It audits each machine under management and reports back to us about updates awaiting to install, issues with updates, or availability. Additionally, it allows us to monitor the health of the machines under our management. It alerts us to problems before they become time-losing problems. I can easily manage the various contact information for my clients as well. From one screen, I can see what level of access my client has and if the contact I'm working with has the authorization to handle the issue we are currently working on.
- They listen to user requests and update the product quickly.
- They communicate with their customers in a timely manner.
- They allow MSPs to focus on relationships instead of managing software.
- Some of the internal links move you to various parts of the website which makes it difficult to get back to your original page.
- Some of the configuration settings are hard to find.
- Their instant notifications don't always work quickly.
The business had no internal IT function, separate device management, and use of RMM tools. The requirement I had were IT service desk, software management, device management, and auditing. This had to be done across multiple businesses in one organization with different infrastructures. I approached it like an MSP/IT vendor, and Atera ticked all the boxes and more; it came in one product and was extremely good value.
- IT service desk.
- Software deployment and update management.
- RMM tool.
- Monitoring and reporting.
- Audit report.
- Patch updates.
- Asset management.
- Approval routes.
- Work flows.
October 11, 2022
Best remote management tool for IT Professionals
We had limited use of the software in our company but I trialed it for remote management solution for managing the 25 plus computers with some being offsite. We had issues with people not having the latest patches for windows and other software products that we used and needed a solution for these.
- Management of devices
- Remote access
- Network Discovery
- The billing tool
- Everything in the cloud
- the other stuff is actually good and we did not feel it lacked anything
April 26, 2022
Atera RMM
We use Atera to monitor all the computers and servers on the network. Atera has a very nice dashboard which we keep open on a 48" monitor so we will get a warning when any of our vital devices went offline. Atera also plays an audio prompt to attract attention to warnings.
- Monitors devices on the network
- Warns when device is offline
- Has clearly readable dashboard
- Slow refresh of status
- No support for Android
- Limited support for Mac
March 30, 2022
Atera for Small Businesses
Robintree is a managed service company and we use Atera extensively to manage our customer's IT infrastructure. We perform automatic patching, driver updates, and remote help desk through the Atera system. Additionally, we run system audits on customer's fleets to find pain points and offer resolutions. Without Atera our company wouldn't be able to function in the managed service business.
- Customized system alerts
- Remote support
- Reports
- Ticketing
- Ease of use
- Categorizing tickets from specific sources automatically.
- Ability to customize the view of the customers tab.
- Ability to see entire device name in the iOS app.
We use Atera to remotely manage our client's networks. It addresses remote support, patch management, backup & Security.
- Remote management for PC's and Macs
- Mobile Application for on the go support
- Patch Management
- Reporting & Alerts
- Additional features added to Mobile application to match web platform
- Improved Password Manager
- Additional customization and filtering
February 15, 2022
the right tools of the trade
Atera has made managing end-users devices simple. Not only does it provide a quick way of remotely accessing clients' devices to resolve issues, but the automated patch management and the ability to deploy scripts to multiple devices from a single pane of glass also reduce the time it takes to ensure device compliance. Ticketing and basic device metrics are an added bonus.
- Automated Patch Management.
- Compliance Reporting.
- Remote Monitoring and Maintenance.
- Trouble Ticketing.
- More Customisable Reporting.
- Allow Integration with other vendors.