Atera Reviews

8 Ratings
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Score 8.5 out of 100

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Reviews (1-4 of 4)

Terry Irwin | TrustRadius Reviewer
March 19, 2020

Atera for police department IT management

Score 10 out of 10
Vetted Review
Verified User
Review Source
Atera is being used in my organization in many ways. First, by installing the agent on every workstation and server, I have the ability to provide remote support after hours to my users. Second, we keep an eye on Operating System patches and push them as necessary. Third, we utilize the reports to watch trends in the organizational technology. We also use the ticketing system constantly to track issues and look up what we did to fix an issue last time we encountered it. We also use the passwords database for secure storage and access to passwords for FTP sites, switches, routers, servers, local admin accounts, service accounts, etc.
  • Ticketing
  • Reporting
  • Remote Access for tech support
  • Patching
  • Password storage
  • Frequent updates, patches, and added functionality
  • Would like it if Atera could push files to a group of computers
  • Network discovery without requiring a domain controller
  • Would like to be able to schedule a host reboot on a case-by-case basis
  • Would love a watered down version of IT Glue or something for device configuration documentation that would tie into the password storage feature
  • Would love if Atera would do a network scan a couple of times a day and report on any changes, additions, or deletions
Atera is aimed at managed service providers, but as a former managed service provider, I could see the value in managing a local network in much the same way as managing a collection of local networks. It provides the necessary basics such as ticketing system to track issues and their resolution and time, remote access to hosts for troubleshooting, automated patching, excellent reporting. Atera's secure password storage is a really nice bonus feature that saves us money over having to purchase an additional product for that.

In this age of increased need for security, I would like to see enhanced security monitoring features added, such as alerts for users' failed login attempts.
Read Terry Irwin's full review
Alban Xheka | TrustRadius Reviewer
March 31, 2020

In a single platform you have all the necessary tools that IT Team needs

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have used Atera within our IT department as a monitoring and ticketing system. The implementation was fast enough as the system does not require hardware resources as it is offered online and opens directly from the browser. After introducing this system, we made very detailed reports on our daily work which was not previously tracked.
  • Real-time alert about IT infrastructure hardware resources.
  • Ability to introduce customized scripts to be able to perform various scheduled IT processes.
  • Very useful reporting for the job evaluation of the IT team.
  • Synchronization with Active Directory would be very useful.
  • The ability to group PCs by operating system or by model for more effective management.
  • More security tools regarding the remote connection to the PC, the option to accept the connection by the customer is missing.
I would say that for companies that have a small IT team and that do not exceed a staff of 100 users, it is a system that justifies the investment - practical, and easy to use and implement. On the other hand, I don't see it very appropriate for big companies.
Read Alban Xheka's full review
Bob Brink | TrustRadius Reviewer
March 26, 2020

They hit the sweet spot.

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Atera to support manufacturers, distributors, and retailers. They started with a clean slate, fresh thinking, and a single purpose. There is no bloat. They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing. We are now doing more with our RMM than ever before. Atera is easier to use, does everything we need, and has fantastic support!
  • secure remote access
  • monitoring software and hardware
  • automation
  • The mobile app is new and rather limited.
  • A single contact cannot be assigned to multiple devices; there is an ok workaround.
  • Contacts must have email address.
Atera helps us be proactive, so we can solve OS and equipment issues before the end-user is even aware anything is going on.

The billing and invoicing portions for accounting would be more usable if tied to a payment gateway, especially if they handled ACH/eChecks as well as credit cards.
Read Bob Brink's full review
Scott Kuhn | TrustRadius Reviewer
March 19, 2020

Honest review of Atera

Score 7 out of 10
Vetted Review
Verified User
Review Source
Atera was used as our primary RMM software for monitoring and maintenance of client computers and servers, allowing the ability to monitor vital aspects of the systems, manage updates, proactive and reactive running of scripts for maintenance, and remote access.
  • Visualization of key data.
  • Monitoring of key performance indicators on systems.
  • Management of updates.
  • Remote access had issues on occasion but normally was easily worked around by restarting services.
  • Development: during the tail end of our time with them, development seemed to be focused on less-vital aspects.
Atera is well suited for those starting out in the managed services arena, and smaller MSPs. The pricing structure is superb for its capabilities.
Read Scott Kuhn's full review

Feature Scorecard Summary

Remote monitoring (4)
8.3
Network device monitoring (3)
8.3
Multiple Server Monitoring (4)
8.0
Multi-device monitoring (4)
9.0
Automated alerts and notifications (4)
9.3
Patch Management (4)
8.8
Service configuration management (3)
6.3
Software and hardware inventory (4)
8.5
Policy-based automation (3)
8.7
Performance data reports (4)
8.5
Customizable reporting (4)
7.5
Data visualization (4)
7.5
Risk analysis (3)
6.7
Data backup and recovery (3)
8.0
Antivirus and malware management (3)
7.7
Adinistraor access control (3)
8.7

About Atera

Atera headquartered in New York provides an all-in-one cloud business management platform for MSPs, providing a complete RMM and real-time monitoring solution with PSA features (e.g. timesheet, contracts and billing, helpdesk and issue tracking, etc.).

Atera Technical Details

Operating Systems: Unspecified
Mobile Application:No