Atera

Score8.5 out of 10

211 Reviews and Ratings

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Atera

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What is Atera?

Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.

Atera has shifted focus from automation to AI-powered autonomy in IT. With Atera's AI agents, IT teams can offload repetitive tasks, resolve issues faster, and focus on strategy rather than fix/break or firefighting. Atera states they maintain responsible AI frameworks, ensuring their AI agents can be a trusted extension of any IT team.

IT Autopilot is Atera’s patented always-on AI agent that acts as a 24/7/365 IT technician. It cuts down on IT workload and acts like a personal AI technician for every employee. It offers an enterprise-grade, personalized and secure IT service desk support, not just responding to, but autonomously resolving their IT issues. Plus, Atera states its early-adopters have said it’s also quite polite.

Atera boasts users among over 13K customers in 120+ countries.

To learn more about Atera: www.atera.com

Categories & Use Cases

Media

Screenshot of Atera’s AI-powered solution.

Screenshot of Atera's process automation.

Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.

Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

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Screenshot of Atera’s AI-powered solution.

Virtualization monitoring
Allows for monitoring of virtual applications and servers
Category average: 7.3
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 8.1
Unattended device access
The quality and reliability of connections to unattended remote devices.
Category average: 7.3

Network device monitoring
Monitor the real-time performance and health of devices on your network
Category average: 8.1
Multiple-display support
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
Category average: 4.5
Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Category average: 4.6

Ganapathi G Hegde View profile

CEO in Professional Services at Infodot Technologies Private limited (11-50 employees employees)

Use Cases and Deployment Scope

We use Atera as a MSP, we solve patching of all the end points. Atera is a product which addresses Windows. IOS, and Linux. We use Remote monitoring to monitor the end point health. I can say its a All in one IT management platform. Its very light and easy to deploy

Pros

Its very powerful in patch management
Agent based pricing its win for an MSP
Secured Remote support
third party application patching
Health monitoring of the end points

Cons

Analytics and reporting
Base plan miss many features
Remote connection issues
Integration issues

Return on Investment

Good in patch automation
works well with all 3 OS
Agent based pricing

Usability

Alternatives Considered

Freshdesk, Microsoft Intune, Hexnode UEM and Skyhigh Security Cloud-Native Application Protection Platform (CNAPP)

Other Software Used

Freshdesk, Microsoft Intune, Hexnode UEM

Giordana Izzo

IT Manager in Information Technology at Croce Rossa Italiana Comitato Area Metropolitana di Roma Capitale (201-500 employees employees)

Use Cases and Deployment Scope

We use Atera to manage and monitor our IT infrastructure from our devices ,network ,servers and workstations all in one place .This tool makes work much easier ,without it our IT teams would use different tools for remote access,patch management ,alerts and ticketing which makes workflows time consuming and disorganized but Atera play an important roles of combining everything in one tool which also helps the team to give fast support .We appreciate the remote access feature which works smooth and allow the IT team to fix problems quickly without disrupting daily work especially for the people working remotely .Also with Atera we are able to schedule automations and execute them with ease.

Pros

Centralized monitoring
Ticketing tracking and communication
Real time alerting
Patch management
Remote access ,monitoring and management
Tasks automation

Cons

Would suggest more flexible pricing
Needs to expand what devices it can manage as it focuses more on computers and servers .Should also handle devices like tablets and POS systems.

Return on Investment

Overall help us to management and monitor the performance of all our IT systems and operations in a secure way this protecting our sensitive data .
Greatly solves the problem of managing IT systems and devices usinh different tools by centralized everything in one place.
Automate routine and recurring tasks and workflows processes which in turn improves our efficiency and productivity of our team.

Usability

Alternatives Considered

NinjaOne

Other Software Used

Wrike, Miro, Datadog

Verified User

Director in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

Being the only person in the IT dept currently, it is important that I be able to streamline everything I can. Atera lets me act as multiple people with it's scripting and monitoring engines. I need to know about problems before they become a larger issue for the users. Additionally, the AI features allow me to complete tasks faster than I would have been able to otherwise.

Pros

Support, if you need them they are there and they always have the answers you need.
The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
The shared script library is an amazing resource for troubleshooting and streamlining.
The development teams are open to adding features and have done so frequently based on user requests.

Cons

The ticketing feature is usable, but still needs improvement. The inability to attach a user to multiple machines is, in my opinion, a questionable design choice. You are able to attach multiple users to a single machine though.
The AI features are a great starting point but frequently miss the mark on giving you a fully working script that you can just deploy. You will always need to test and troubleshoot them.
I think the shared script library is a mess of incomplete and poorly documented scripts.

Return on Investment

Onboarding was a breeze. Completed myself in about a week with some support requests. Very easy to get configured how you want it up front.
Atera is a force multiplier, I am able to act as a team by leveraging automation and scripting to fix issues before the user notices them.
There are some quirks in the interface that require you to jump through hoops to get what you need done.

Usability

Alternatives Considered

ConnectWise Automate and NinjaOne

Other Software Used

ESET PROTECT, Acronis Cyber Protect Cloud, Splashtop, AnyDesk, ConnectWise ScreenConnect

Verified User

C-Level Executive in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

Atera is an outstanding product. I'm using it for 3+ years now for managing my IT operations, automations. It has nice pricing and works great for my business. New features are added continuously. Patch management is highly effective. Their support is highly helpful. Advanced reporting is very good. It's saving us a lot of time and efforts.

Pros

The plans are pay per seat for admin, not per device you manage.
It's very easy to navigate.
Patch management
Advanced reporting
Ticketing
Remote access for technicians

Cons

No good customization options
Password manager not good
Dark mode is not available
More integrations are needed
Billing process can be improved

Return on Investment

Cut down unnecessary costs
New client onboarding is fast
Manage remotely
Security is improved

Usability

Alternatives Considered

Jira Service Management

Other Software Used

TeamViewer, Google Analytics, Zoho Mail

Verified User

Engineer in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We used Atera as our RMM tool to connect to our customers and document their assets (mostly PC's and printers) it was a very easy way for us to connect to customers on a different domain where we did not have access to without a laptop connected to their domain or perhaps some sort of VPN. With Atera we could just support team quickly without having to hassle with multiple different pieces of software.

Pros

Device discovery feature easy and fast to provide instant support
Using the monitoring feature for their workstations worked well
The multi-customer (tenant) feature/support was very helpful for us

Cons

UI was a bit cluttered but has since received an update

Return on Investment

Pricing was incredible
Setup time was very short which allowed us to start support instantly
Device discovery and remote management was exactly what we needed

Usability

Alternatives Considered

Pulseway and NinjaOne

Other Software Used

Tungsten Power PDF, Guru, Exclaimer, AlphaSense, Celonis, Cisco Duo, Bonterra Network for Good, Yubico YubiKeys

Atera

What is Atera?

Categories & Use Cases

Media

Key Features

Top Performing Features

Virtualization monitoring

Attended device access

Unattended device access

Areas for Improvement

Network device monitoring

Multiple-display support

Mobile device access

Reviews

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