Atera: one platform, countless services
I use Atera primarily for remote IT management and monitoring. The scope of our use case extends to automated patch management, real-time …
Starting at $99 per month per user
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What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…
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Popular Features
- Remote monitoring (85)9.393%
- Policy-based automation (72)8.888%
- Patch Management (84)8.787%
- Network device monitoring (74)8.686%
Reviewer Pros & Cons
Pricing
MSP - Pro
$99
Cloud
per month per user
MSP - Growth
$129
Cloud
per month per user
IT Department - Professional
$149
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month per user
Product Demos
Atera 5-Minute Walkthrough
YouTube
Features
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Product Details
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What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.
Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.
*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts and explore new automations.
Atera’s platform features:
Windows, Mac, and Linux agents and support
Proactive IT management capabilities help address potential issues before they turn into problems
Dozens of integrations with software including Bitdefender, Open AI, Acronis
Remote monitoring and management from anywhere
Professional service automation
Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
Analytic capabilities
Dynamic mobile app
Atera helps users:
Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.
Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.
Atera Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Atera Screenshots
Atera Videos
AI-powered IT with Atera
Atera for IT - Remote monitoring and management for unlimited devices, patch management, reporting, alerts, ticketing and billing.
Atera is an All-in-One IT platform with remote monitoring and management together with a helpdesk platform
Atera Integrations
Atera Competitors
Atera Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German |
Frequently Asked Questions
Atera starts at $99.
Reviewers rate Remote monitoring highest, with a score of 9.3.
The most common users of Atera are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(148)Attribute Ratings
Reviews
(1-25 of 83)Companies can't remove reviews or game the system. Here's why
April 18, 2024
Atera: one platform, countless services
Billing and reporting management should be improved and perhaps made more usable but the other functions are so far ahead that they cover up the flaws
March 29, 2024
Unified IT Management
Its integration of RMM, PSA, remote access, billing and reporting into a single platform inline of operations for IT departments, having collaboration and simplifying management. This unified approach enhances efficiency by eliminating the need to switch between multiple tools, among with providing a full view of IT activities and resources. Overall Atera's approach positively impacts both IT departments and organizations as a whole.
March 25, 2024
Great, Especially for a 1-Person IT Department
Score 10 out of 10
Vetted Review
Verified User
Atera has dramatically reduced the need for me to go out on-site for many issues. I had driven over 40,000 miles in 18 months before Atera. Now I spend much more time in my regular office while still supporting the users. It has also greatly increased the speed at which I am able to respond to issues.
March 20, 2024
Amazing All-In-One RMM and PSA
When selecting a solution that will allow us to bring in the service desk instead of using a third party, easy of deployment and end user requests was paramount. Atera meets this on all fronts. From the simple to use desktop agent to the amazing AI, it has been a smooth process to adopt a new procedure for the held desk. Our employees no longer dreed reaching out to IT for assistance knowing that we will be right there with solutions.
March 15, 2024
Friendly UI and easy management!
The unified approach means we don't have to juggle multiple tools, reducing complexity and making it easier for our team to manage tasks efficiently. The cohesion between RMM and PSA, for example, ensures a smooth transition from issue identification to resolution, which makes our day to day IT support processes more fun and easier.
March 09, 2024
Atera RMM/PSA - if you don't use it, you should!
Score 10 out of 10
Vetted Review
Verified User
With the exception of billing, which we don't use, the single pane of glass that Atera provides for all of our devices is fantastic. I can drill down to a specific device or see things at a department level. I can also see an overall organizational level if necessary. By automating tasks, my team has more time to do other things that we are responsible for. Without Atera, that would be possible.
The all-in-one solution has made our helpdesk run a lot more smoothly. The ability to receive a ticket and then take immediate action from the same screen has greatly increased our response and completion time. Having a reliable way of monitoring and connecting to all our devices has enabled us to raise our level of customer service.
January 22, 2024
The all in one IT manager we needed in our organization
Our IT department which was earlier based totally on manual labor and workforce is now shifting its focus towards automating its functionalities including CRM, RMM, remote monitoring, and more. With Atera we have now automated the billing process and reporting processes as well resulting in better CRM and positive backend performance.
January 05, 2024
Atera is a clear winner in the IT management category
The product's ease of use allows quicker response times, less manual effort, and more user satisfaction. While we do not need all of the features of the product, having everything in one place makes it easy to get users back to work quickly when there are issues so there is minimal loss of productivity.
December 15, 2023
My Review of Atera
Atera's single-platform approach has revolutionized our IT department, streamlining processes and boosting efficiency. By merging RMM, PSA, remote access, billing, and reporting, it reduces the need for multiple tools, simplifying our workflow. This integration facilitates quicker response times and more cohesive management, positively impacting our overall organizational effectiveness and allowing us to provide better support across the school network.
December 15, 2023
Great flexibility and customizations offered with Atera
Atera's single centralized platform approach has been beneficial for us in so many ways. We are able to cut down on a lot of redundant spends and also improve our overall effectiveness and working efficiency. The single platform approach for billing and reporting enables us working better across teams. Also, with the flexible remote monitoring capabilities, we are able to speed up our entire workflows too.
December 09, 2023
Atera Review
To be honest, the All in one capability of Atera is one of the primary beneficial factor for us. With a single platform providing remote monitoring, patch management, and helpdesk management capabilities, we are able to cut down unnecessary and redundant costs. Also, cross team collaboration is very much seamless and effective with Atera for us.
November 29, 2023
Change the Revolution - Atera
Atera reduces downtime and saves lots of time which is very complex to do manually, Altera's single platform impacts IT Departments and organizations all the updates and patches are fixed with a single centralized console, and easily monitor all the devices with a seamless experience, We easily do the work remotely with a secure environment, Manually reporting takes very much time with the help of automate reporting and advance reporting helps to saves there lots of time.
November 13, 2023
Great all around RMM
We Use Atera daily, it's our one stop shop for determining the overall health of our IT infrastructure. We handle tickets, remote assistance, deploy apps, monitor hardware health and much more from a single portal.
November 07, 2023
Atera Review
I like the fact that Atera is an all in one solution: PSA and RMM in one. RMM and tickets are integrated and the things combine perfectly. They also do invoicing but that part is very basic IMO and I am not using that. Besides this Atera has a customer portal which looks great. I gives a professional appearance to my company.
November 06, 2023
Atera is an amazing value and a force multiplier
It is nice to be able to have everything under one roof so to speak. At my MSP position previously we had many tools that forced you to jump back and forth between windows and tabs, there were always issues with the integration connectors, huge wastes of time. The ticketing system is lacking some features, but that is more of a headache than a show stopper.
September 06, 2023
Atera is my kung-fu, and it is strong.
Honestly, I don't use the billing portion, or reporting. I use Atera for one company. The other tools are available to IT providers who have multiple clients, and that is great. If I were to choose to set up shop for myself as an IT consultant today, you can bet I would buy a new laptop first, then Atera would be my second purchase of the day.
July 27, 2023
Atera helps successfully grow my MSP
It has made us more profitable and helped to sell clients on the monitoring, patch management and inventory features we had to pay extra for with other RMM clients.
July 03, 2023
Atera Keeps Our Business On Track
Keeping all of these things in one place increases really helps our workflow go smoothly. Having remote access and the credentials then needed during the remote access in one place and easily organized is incredibly useful. The organization of a company in Atera has allowed us to easily change and update when things move around on their end or people promote or change positions. Having access to everything under one umbrella also simplifies security for the information instead of requiring multiple logins to get just one extra piece of information.
It's made most of our support be available in one spot. Their mobile app needs improvement though. We find it is a lot easier to fire up a laptop to see the desktop version. But it would be nice to use a tablet and access the same information. Other than that, we find the system has enabled us to respond quickly and identify issues before a client is even aware there is a problem.
July 03, 2023
Atera, the all in one platform for IT management
This might be more related to MSPs as we do not use Atera in this manor.
June 26, 2023
Atera is a phenomenal All-In-One IT Solution
The main thing we use Atera for is the remote management of our systems. We are an in-house IT Team, so we are only supporting our site. But even with that we have seen a significant increase in productivity for being able to provide customer support. We have even been considering implementing Atera at some of our associate locations once their current support system contracts are over.
April 09, 2023
Atera, the G.O.A.T.
I have yet to fully utilize the PSA and billing aspects of Atera but do use the remote access and RMM extensively. I've begun to explore the other functions to see if I can do everything in Atera going forward but still have to get out of my old manual ways.
April 07, 2023
Atera MSP suite
I only use Atera for MSP services. I don't use the billing nor invoices.
April 06, 2023
Take a look; you wont regret it
It has allowed us to integrate Webroot AV into the platform and have our billing come from the same source.