Atera: one platform, countless services
I use Atera primarily for remote IT management and monitoring. The scope of our use case extends to automated patch management, real-time …
Starting at $99 per month per user
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What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…
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Popular Features
- Remote monitoring (85)9.393%
- Policy-based automation (72)8.888%
- Patch Management (84)8.787%
- Network device monitoring (74)8.686%
Reviewer Pros & Cons
Pricing
MSP - Pro
$99
Cloud
per month per user
MSP - Growth
$129
Cloud
per month per user
IT Department - Professional
$149
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month per user
Product Demos
Atera 5-Minute Walkthrough
YouTube
Features
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Product Details
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What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.
Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.
*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts and explore new automations.
Atera’s platform features:
Windows, Mac, and Linux agents and support
Proactive IT management capabilities help address potential issues before they turn into problems
Dozens of integrations with software including Bitdefender, Open AI, Acronis
Remote monitoring and management from anywhere
Professional service automation
Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
Analytic capabilities
Dynamic mobile app
Atera helps users:
Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.
Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.
Atera Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Atera Screenshots
Atera Videos
AI-powered IT with Atera
Atera for IT - Remote monitoring and management for unlimited devices, patch management, reporting, alerts, ticketing and billing.
Atera is an All-in-One IT platform with remote monitoring and management together with a helpdesk platform
Atera Integrations
Atera Competitors
Atera Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German |
Frequently Asked Questions
Atera starts at $99.
Reviewers rate Remote monitoring highest, with a score of 9.3.
The most common users of Atera are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(148)Attribute Ratings
Reviews
(1-25 of 51)Companies can't remove reviews or game the system. Here's why
April 06, 2023
Take a look; you wont regret it
It was easy to set up but took some time to get it working originally. I wish the SNMP templates were in the product when we purchased it, as it would have cut hours off our onboarding of clients.
March 17, 2023
You get your money's worth and MORE
The interface has improved significantly over the years. The latest version of the user interface is actually very informative and easy to use. There are a few things I've recommended to add to various dashboards, but they're not critical issues. I just think a little more information on the dashboard could save me from having to click into a device or contact and would speed up my overview/review process.
It's so simple to set up and use. I see a lot of information in the dashboard and can drill down to where I need it very quickly. I can create reports and export information easily to help keep my team and the customers up to date. I can ID issues and plan resolutions before they become major incidents.
October 11, 2022
Best remote management tool for IT Professionals
I did find that Atera saved me quite a bit of time running around to individual devices and the server rooms to check for issues and manually patch the computers which were the primary reasons I was getting frustrated at.<br>Love the tool and would pitch it to the management later once again.
April 26, 2022
Atera RMM
Deploying Atera in a new environment is very quick and easy (at least in a Microsoft-based environment). It easily discovers devices on the network and installs the client software. Remote access is built in and equally easy to use The time you save by automation is just unbelievable. Beware: You are going to have extra expenses on the coffee :)
March 30, 2022
Atera for Small Businesses
Upon first use, I was able to dive right in and start impacting my customers. Automation has made it possible to manage more customers without having to hire more staff. The ability to onboard additional customers without augmenting staff has been a game-changer for growth. Atera is easy to use and their support engineers are prompt and always helpful.
It's very easy to use and if we have a question we can always get a hold of someone to answer us. We created a bunch of automated tasks and they also have a large selection of templates you can leverage. We are have saved a huge amount of time because of this.
February 15, 2022
the right tools of the trade
Atera has reduced the amount of time we take to resolve end users' issues, The automated patch management and scheduled reporting are real-time savers. The main dashboard gives a quick overview of where things are at with all critical monitored devices and what help desk tickets need to be addressed. The navigation of the UI is simple and intuitive.
January 31, 2022
Atera has helped us maintain full support even while facing Covid-19 that kept us from going onsite to assist clients.
Atera has enabled us to manage 300 companies with 2500 devices without needing to [physically] go on-site for service calls as often. This has been especially useful during Covid-19. Automation has enabled us to focus more on bigger issues and not spend as much time on small tasks and monitoring since it does it in the background for us.
January 27, 2022
Atera works in an IT department
Setup has been easy. It's very intuitive on setting up parameters to monitor and alert on. On the dashboard page, I'm able to get a list of the open alerts and see what is going on with my devices.
January 21, 2022
Atera - Cost effective RMM solution
Technicians found it easy to adapt to the product. In house training was very easy.
October 20, 2021
Atera - Powerful RMM tool for businesses of all sizes
We have many clients and Atera makes it easy to have multiple templates for different clients. We have saved many users from drives going bad with alerts from Atera. Since it's easy to use and set up it saves us time with being able to move on to the next job.
September 23, 2021
One-Stop Atera
We have been able to address issues proactively before the user realizes that they have a problem. We have been able to advise them on the possible issue and resolve it before it becomes a major problem.
September 10, 2021
Atera is easy to use at a reasonable cost
The Atera patch management solution was the main asset in our choice in order to guarantee a high level of security and a saving of time on a task with no added value.
June 29, 2021
Atera - the RMM/PSA of the future!
Having used multiple system for RMM and support, we found that Atera checked the boxes for our needs in both the simplicity/ease of use, and a good tool set. Atera keeps everything a few logical clicks away, which makes it easy for our technicians to access the information they need and get right to work. A technician can create and install an agent from the dashboard without even needing to click into a customer profile, and the agent comes up in seconds, not minutes or hours like some other solutions. Additionally, Atera's remote view and support tools are low on resource usage and allow us to connect within the same organization on the same network, or to a client halfway round the world without issue.
May 24, 2021
Failed product
Score 1 out of 10
Vetted Review
Verified User
This is the only feature from Atera that works.
May 18, 2021
Features and Pricing Model that can't be beat!
As a new business it's user-friendliness allowed us to get up and running quickly and focus on other aspects of the startup without worrying about our RMM solution. The accounting integration is amazing as well allowing us to generate invoices efficiently, again allowing more time to focus on other tasks.
April 20, 2021
Atera Saves Money and Drives Success
Menus are easy to browse. Settings are easy to find and articles for support are well written with clear screenshots. Administrative tasks are simple and straightforward. There are few things I've had any trouble finding and the user base support model has been great at guiding me in the right direction every time.
We have highly benefited from all the features as it is able to allow us to get things done in a timely manner which allows us time to work on other things like ticket automation, patch management, alerts into email tickets, and invoicing. We highly benefit from this and highly recommend it.
I'm still working out the automation. The realtime alerts are great, and Atera's update functions have worked when others have failed. Overall the system works very well, and while I need to get some of the automation set up still, the entire setup just works right out of the gate.
We have seen the benefit from both the agent side and the end-user side. From the end-user side having a simple tray Icon makes it easy for users to be able to reach out to support and receive an email confirmation of their ticket creation. Additionally, direct email to a support address can be done to create tickets in the event that the computer is completely down. From the agent side, we enjoy the ease with which devices are linked within the ticket structure with remote connect abilities at a mouse click. automated timers really made a difference in accurately managing an agent's time on a particular ticket as opposed to having to think back on how much time you spent on something this morning because you didn't close the ticket right away.
April 14, 2021
Easy to use and setup. Great for small business.
We already use Microsoft Defender Advanced Threat Protection to monitor the devices and their security. It would be nice if Atera integrated with Microsoft. But Atera picks up where Microsoft left off. The built in remote access and the Realtime monitoring you get from Atera is a nice complement to what Microsoft offers.
Receiving accurate and timely alerts is vital to staying ahead of issues with clients. Atera has allowed our team to quickly receive and respond to issues long before the client is even aware of an issue.
April 13, 2021
Try Atera and you will never change it again
In the question, the answer: Atera is built to simplify remote monitoring, allowing users to easily access real-time alerts, and set up automated administrative tasks to save time.
April 12, 2021
Atera - Reliability for reasonable price
The UI is easy to understand and manipulate, excellent for switching between clients and tasks