Atera

Atera is suitable for anyone who needs quick access to lots of devices without too much fuss between servicing. if you need to propagate scripts for hundreds of clients, install applications and know exactly all the useful information about the pc you need to work on it is perfect

High recommendation for MSPs juggling multiple client IT environments. It has integrated suite of tools simplifies operations, offering seamless remote monitoring , management and ticketing solutions. For SMBs it is invaluable, benefiting from its full monitoring, patch management & remote access features at an affordable price.
Less Recommendation for large enterprises with huge IT infrastructures who has advanced customization also highly regulated industries such as finance, healthcare where Atera lacking in specialized compliance features necessary for strict regulatory adherence.

As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenance scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed. There are a lot of menus to navigate. This can make it slower to get around until you are fully familiar with the platform. Give it time though, it is well worth it!

Atera would suit very well where IT team has to manage huge number of end devices like laptop, desktop, printer and daily technical issues. Atera would help to organize and centralize the overall infrastructure which surely saves a lots of time! Atera would also suite very well if you have large number of remote workforce.

I have brought in and used Atera at two different places, a non-profit and a quasi-governmental organization. I found Atera to be well suited and very workable at both places. If you have a small staff, Atera is great because you don't have to leave your desk to troubleshoot an issue. If you have a larger staff, the pricing by technician saves a lot of money in your budget. So far, I haven't found nor can I think of any scenario where Atera would not work.

Being able to immediately assist a user who has submitted a ticket by clicking on their device directly from within the ticket is really helpful. You then have options to run scripts or make changes from the command line or powershell without having to disturb the user. A situation that occurs from time to time is a user sends through a ticket requesting access which requires approval. We are not able to send an email to HR or the manager without sending it to the user as well. So I have to then email outside of the ticketing system and then attach the confirmed approval to the ticket.

Individuals or organizations looking for a space more than RMM and a library of APIs for them to use must opt for Atera. With its great feature board, enterprises can collaborate on real-time monitoring experiences, make suggestions, and more. With its continuous updates, Atera has always been a great management platform for any organization.

Atera does a great job of making it easy to get to all system information in one place, from user workstations all the way through servers to core network infrastructure.

Access to tools to manage devices is nicely integrated into the interface and feels natural to use.

Setup and use of Atera is extremely intuitive. It took less than 30 days to get it fully setup and working in our environment.

Where Atera Excels:Small to Mid-Sized IT Environments: Atera is ideal for settings like a high school IT department. It provides a comprehensive suite of tools, including remote access, ticketing, reporting, and more, in a single pane of glass.Remote Support: If you're managing devices across the school, Atera's remote access capabilities allow you to troubleshoot without needing physical access to the machines. This is handy for quick fixes or when working from a different location.Preventative Maintenance: With its proactive monitoring, Atera can alert you to issues like low disk space, high CPU usage, or network outages before they become bigger problems. This helps in maintaining a smooth IT infrastructure in the school.Automated Scripts and Patch Management: You can automate routine tasks and keep systems updated with the latest patches. This is particularly useful in an educational environment where there's a lot of repetitive work and consistent need for updates.Scenarios Where Atera Might Be Less Appropriate:Very Large Enterprises: In a vast enterprise setting with complex IT needs, Atera might lack some of the advanced features and customizability that larger, more specialized tools offer.Deep Specialized Use Cases: If your needs are very specific, like advanced cybersecurity monitoring or in-depth analytics, Atera might not be the best fit. It's more of an all-rounder than a specialist tool.Budget Constraints: While Atera is cost-effective for many, if your school's IT budget is extremely tight, you might find the cost a consideration, especially if you're only using a fraction of its features.In Your Case:As an IT apprentice in a high school, Atera can be a valuable tool for you. It can help you manage and monitor school devices efficiently, handle support tickets, and automate routine tasks, giving you more time to focus on complex projects or learning new skills. Just remember, its suitability depends on the specific needs and scale of your school's IT infrastructure.

One of the best things about Atera is the seamless and instant integration that it provides with many third party applications which enable us to perform simple remote monitoring. Also, the centralized approach of Atera has helped us save a lot of time and revenue by investing less in other platforms. Simply said, it is an All in one platform for us and I like that very much.

The best thing about Atera is the fact that it enables us access to the customer portal. Also, Atera's AI capabilities helps in predictive ticketing process which enables us to be much more proactive. Also, it provides a single intuitive dashboard which helps us work in a cross functional manner much more efficiently. Also, network discovery and ticket alerts are very easily managed with Atera which I like very much.

When our team uses Atera, Atera helps us to update our all device hardware, software, and operating system in a single click with the help of patch management to save lots of time while updating the software takes too much time and is a complex process to update all device manually Atera solve this problem, also help to safe the organization from threat with real-time security using own AI, EDR, Email Security,
Remote access allows employees to work from home in a secure environment.

Atera is a good all around RMM solution that has all the features as other competing brands. There are shortcomings so do your research when making your decision, but keep in mind that they're constantly developing and coming out with new features. Our IT department depends on Atera daily and for the most part what we need is there.

Atera is well suited for small MSP companies. It can become expensive when working with a lot of techs since is it a per user price.

Having come from an MSP in the past and now being a single IT person for a company, I can say that some features that MSPs are looking for, are missing. The product is amazing but is lacking some features. The value is great since they are on a per tech billing option instead of a per machine. To it makes a lot of sense for internal IT departments, but the value is still there for an MSP.

Atera is great for small to medium business IT gurus. It allows a single user a license to administer an unlimited number of devices. PC? Mac? Server? No problem. I work from home, using a 2011 MacBook Pro, and administer over 60 devices, from aging 2012 Windows servers, Azure virtual servers, and PC laptops from ancient to cutting edge. Atera lets me do all that from my Mac. I'm also a Creative Director, and have been doing graphic design since the 80's, and fill that role for my company as well. Paying for one admin seat rather than per device Managed is, hands down, my driving factor for chosing Atera. Next is the control I have to log in to any pc or server we own, and diagnose and fix issues. Something I haven't done a lot with, but am exploring more now, is running scripts across the board, which is another handy tool for installation, removal, updates, etc. Without Atera, my job would be very difficult. I honestly cannot think of a scenario where it is less appropriate, unless the intent is to also administer iOS devices with the same tool. I believe they are working on adding that functionality, and when they do, I'm going to be all over it.

It is great for any MSP that is growing and trying to improve efficiencies. It is not charged per endpoint but per technician so great for a company growing endpoints but not technicians as fast.

The remote access functions provided by the Atera agent are incredibly useful. The software my company prefers to use works with it wonderfully. Installation is easy both through common Windows installation and the command line. The agents install quickly, and I have rarely had issues with them being lost or not connecting across networks correctly.

When onboarding a new client, it's easy to install the agent and start obtaining information rapidly to see where problems lie. The fact that there is no "per device" charge allows us to do broad installs without concern over costs.

Two areas that I would like to see improvement are:
Event viewer - enabling filtering of errors or warnings
Metrics - more time choices and being able to view GPUs

For asset management and IT management perspective Atera has saved me a lot of effort and extra work. I would like to see better ticket center layout for responses. I do have a major recommendation for tracking TPM 2.0 to better direct efforts for upgrading PCs to Windows 11. Otherwise I have no issues using Atera at this time.

Atera works phenomenally well. There are some things that could use some tweaks and reworks but thankfully the Atera team is very open to suggestion and show they are passionate about trying to provide their customers with the best experience possible.

Atera is amazing for any one man or woman IT person who has a decent-sized computer fleet to manage but does not have an infinite budget to pay for all of those endpoints at the prices other RMMs charge on a per-device basis. Also, the team feels smaller and more connected to its customers.

I use Atera for small businesses. between 2 and 50 workstations and a handful of servers. This really is the sweet spot. You don't get inundated with tickets if setup properly. The choices of add on products like anti-virus give a complete package for the client that is affordable.

If you have a small to medium-size MSP, this tool should be on your evaluation list