Overview
What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…
Great, Especially for a 1-Person IT Department
Amazing All-In-One RMM and PSA
Friendly UI and easy management!
Atera RMM/PSA - if you don't use it, you should!
A great All-in-One Solution that can only keep getting better.
The all in one IT manager we needed in our organization
Atera is a clear winner in the IT management category
My Review of Atera
Great flexibility and customizations offered with Atera
Atera Review
Change the Revolution - Atera
Great all around RMM
Atera Review
Atera is an amazing value and a force multiplier
How Atera Differs From Its Competitors
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Usability
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Remote monitoring (84)9.393%
- Policy-based automation (71)8.888%
- Patch Management (83)8.787%
- Network device monitoring (73)8.686%
Reviewer Pros & Cons
Pricing
MSP - Pro
$99
MSP - Growth
$129
IT Department - Professional
$149
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month per user
Product Demos
Atera 5-Minute Walkthrough
Features
Application Performance Management
Application performance management software monitors software to ensure performance and availability
- 10Virtualization monitoring(1) Ratings
Allows for monitoring of virtual applications and servers
- 10IT Asset Discovery(1) Ratings
Discovery of hardware and software assets on the network
Monitoring Tasks
Various types of monitoring
- 9.3Remote monitoring(84) Ratings
Monitoring of network operational activities through the use of remote devices known as monitors or probes
- 8.6Network device monitoring(73) Ratings
Monitor the real-time performance and health of devices on your network
- 10Activity Monitoring(1) Ratings
The product's ability to monitor the activity of individual users, devices, or other entities.
Management Tasks
Various tasks required to keep systems running smoothly
- 8.7Patch Management(83) Ratings
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
- 8.8Policy-based automation(71) Ratings
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Remote Access
Remote access products allow users to operate devices through an internet connection.
- 10Attended device access(1) Ratings
The quality and reliability of connections to remote devices that are currently attended by an active user.
- 10Unattended device access(1) Ratings
The quality and reliability of connections to unattended remote devices.
- 1Mobile device access(1) Ratings
The quality and reliability of remote connections to end-user mobile devices.
- 10Virtual device access(1) Ratings
The availability, quality, and reliability of remote connections to virtual machines and devices.
- 7Multiple-display support(1) Ratings
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
- 9Multiple concurrent sessions(1) Ratings
More than one user can access the same remote device at the same time.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.
Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.
*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts and explore new automations.
Atera’s platform features:
Windows, Mac, and Linux agents and support
Proactive IT management capabilities help address potential issues before they turn into problems
Dozens of integrations with software including Bitdefender, Open AI, Acronis
Remote monitoring and management from anywhere
Professional service automation
Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
Analytic capabilities
Dynamic mobile app
Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.
Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.
Atera Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Atera Screenshots
Atera Videos
Atera Integrations
Atera Competitors
Atera Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, French, German |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(145)Attribute Ratings
Reviews
(1-5 of 5)Atera is my kung-fu, and it is strong.
- You pay for one Admin Seat. With that you can maintain an unlimited number of devices.
- Atera notifies me of any issues with specific devices promptly.
- Patch updates can be pushed easily, keeping devices up to date.
- Integration and adding devices is very easy and efficient.
- Simplify setup of parameters for notification. Currently, it is a cafeteria plan. pick and choose from a host of them. I would rather have the option to choose "don't bug me" or "fill my inbox with alerts" and a few in between choices.
- In my opinion, quietly update and improve. In my opinion, don't act like every month is a WOW! update.
- Support for MDM, setup and administration of iOS devices. In my experience, I'm using a separate service now, and not satisfied with the results. I believe this is in the works but not launched yet. I would be willing to guinea pig for them. For every laptop we have out there, using Atera, we have iPads and iPhones as well.
- Remote monitoring
- 100%10.0
- Network device monitoring
- 100%10.0
- Activity Monitoring
- 100%10.0
- Agentless Monitoring
- 10%1.0
- Patch Management
- 100%10.0
- Policy-based automation
- 100%10.0
- Virtualization monitoring
- 100%10.0
- IT Asset Discovery
- 100%10.0
- Attended device access
- 100%10.0
- Unattended device access
- 100%10.0
- Mobile device access
- 10%1.0
- Virtual device access
- 100%10.0
- Multiple-display support
- 70%7.0
- Multiple concurrent sessions
- 90%9.0
- Remote access auditing
- 100%10.0
- Deploying devices is faster.
- Diagnosing and repair of devices is more efficient.
- Alerts provide focus to "problem child" devices.
- ROI is excellent.
- Cybereason Managed Detection & Response (MDR)
- Administer all computers and servers
- Patch software and firmware updates
- Alerts for device issues
- I have a backup that must be downloaded weekly. It is very large. Since I use a metered internet connection, that is untenable. With Atera, although I work from home, I can log into a "mule" computer at headquarters, and perform the backup, download and upload all remotely, and use hardly any of my data allowance to do so.
- Assist with Board Presentation Powerpoint issues three states away.
- diagnose network and printer issues in a LAN by logging into a device on that network, and report on or update configurations from home.
- Repair an employee's device, even when I am vacationing in Florida on the beach.
- Automate after business hours updates.
- Push branding updates so computer backgrounds use new design.
- Design a print job at home for an event, push the file to the hard drive of a computer at HQ, and print it on the corporate printer before the meeting.
- If Atera incorporates MDM for iOS devices, I would roll that oversight in from a different solution.
- Migration from legacy hardware content to cloud-based Azure services.
- Oversight and reporting of more devices, and create a lifecycle for refurbishment or retirement of aging hardware.
Atera, the all in one platform for IT management
- Reporting
- Data Collection
- Remote Management
- Asset Inventory
- Ticketing
- Windows tracking of TPM 2.0 for Win 11 upgrades
- Software Inventory details
- Better layout for ticketing system
- Remote monitoring
- 100%10.0
- Network device monitoring
- 100%10.0
- Patch Management
- 100%10.0
- Policy-based automation
- 100%10.0
- IT automation
- Patching Windows PCs
- Tracking Vulnerabilities
- Reporting
- IT asset management
- patching
- Track CPU age for proper upgrade of computers
- Network monitoring
- Windows 11 Upgrades
Atera MSP suite
- Remote access for technicians.
- Remote access for home users.
- Automation of tasks.
- Dashboard is simple to read with a good amount of information on it.
- I would say custom reporting.
- Mobile app is difficult to use effectively on a screen smaller than 10.1"
- Remote monitoring
- 100%10.0
- Network device monitoring
- 100%10.0
- Patch Management
- 80%8.0
- Policy-based automation
- 80%8.0
- Workstation automation for maintenance has been great. A real selling feature.
- The product combined with a anti-virus add-on is a great value to clients.
- Remote Monitoring
- Remote Access
- Automated Maintenance
- Automaed script to clear DNS cache daily. Really helps clients.
- Ticketing
- Billing
- Backup
Take a look; you wont regret it
- Integration with Webroot
- Monitoring SNMP devices
- Ease of use/interface
- While the base level reporting is quite good. The better reports are locked behind higher plans
- Remote monitoring
- 100%10.0
- Network device monitoring
- 100%10.0
- Patch Management
- 80%8.0
- Policy-based automation
- 100%10.0
- Its cut down on costs from our previous product.
- N-able N-central (formerly Solarwinds N-Central)
- Pricing--pay per tech, not by agent
- Remote control with Splashtop integration
- Shared script library updated by other users
- Chocolatey integration for installing apps, and you can make packages for group installs
- File transfer without needing to interrupt the user
- Have backup building options with Acronis
- Built-in AV with Bitdefender, Webroot
- Helpdesk needs more features, like field selections
- AD and Exchange integrations would be nice
- HyperV and VMware support to manage VMs remotely
- Remote monitoring
- 80%8.0
- Network device monitoring
- 70%7.0
- Patch Management
- 80%8.0
- Policy-based automation
- 90%9.0
- Cost effective for the amount of techs vs managed computers
- Learning curve is tiny, which saved a lot of training time
- Setting up and onboarding a new customer has been made detailed but quick, saving us time and money
- Remote support
- Patching
- Tickets
- Device and server monitoring
- Remote software installation/removal
- Scripting
- Script onboarding processes
- Creating problem-solution resolution without tech intervention
- Monitoring network devices
- Scheduling Tickets/ Quote alerts
- Engaging the PSA side of the app
- Reselling the app
Pulseway - Pricing was a big factor but also has a lot more flexibility and features that we didn't get with Pulseway.
- Price
- Product Features
- Product Usability