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Atera

Atera

Overview

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…

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Recent Reviews

My Review of Atera

10 out of 10
December 15, 2023
Incentivized
In my role as an IT apprentice at a high school, I frequently use Atera, a versatile and efficient tool that's integral to our IT …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Remote monitoring (84)
    9.3
    93%
  • Policy-based automation (71)
    8.8
    88%
  • Patch Management (83)
    8.7
    87%
  • Network device monitoring (73)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

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MSP - Pro

$99

Cloud
per month per user

MSP - Growth

$129

Cloud
per month per user

IT Department - Professional

$149

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month per user
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Product Demos

Atera 5-Minute Walkthrough

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 10.0

Monitoring Tasks

Various types of monitoring

9.3
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

9
Avg 7.2

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 8.4
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Product Details

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.


Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.


*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts and explore new automations.


To learn more about Atera: www.atera.com

Atera’s platform features:
  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:
  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Atera Videos

AI-powered IT with Atera
Atera for IT - Remote monitoring and management for unlimited devices, patch management, reporting, alerts, ticketing and billing.
Atera is an All-in-One IT platform with remote monitoring and management together with a helpdesk platform

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $99.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.3.

The most common users of Atera are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(145)

Attribute Ratings

Reviews

(1-25 of 87)
Companies can't remove reviews or game the system. Here's why
A.K.M Mahmudul Islam | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Remote monitoring and management. It helps our it team to solve it related uses and it is ai powered tools help us to find out problems faster and easier. It has remote discovery features it helps us to have comprehensive view of our device. It helps us to manage our it inventory efficiently.
Score 10 out of 10
Vetted Review
Verified User
Atera is a life-saver for a one-man IT department. They make it easy to onboard. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier. This product has come a long ways over the year and adding AI to it made it even better!
Fahad Hossain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have huge number of technical teams that works countrywide. It's bit hassle for us to manage all those distributed office equipment's and devices. Atera makes it lot easier to keep track of those devices and we don't need to keep manual device inventory as we can easily find them in Atera's dashboard. Our internal IT team can provide support remotely without having any issues. We can easily manage those devices by installing Atera agent. The agent act like a middlemen and can be deployed easily within a minute.
Score 10 out of 10
Vetted Review
Verified User
We use the RMM and PSA modules of Atera for our ticketing system, our patching system and as our remote support to be able to remote into users computers. From a reporting perspective, we use application to see what software is loaded on our machines, including what version of OS is running. This allows us to track EOL software and other versioning issues. If we need to remove software, either from a particular machine or a number of machines, Atera makes it very easy to do that. We also use Atera to patch our devices, something that was lacking prior to my decision to get Atera. On one dashboard, we can see who is in need of patches and can push them at once. Atera also has an asset inventory system that we are just starting to look into, as it looks promising.

The best thing about this product is their pricing. Atera charges by the technician, not the device like everyone else does. This is a great value to anyone that is looking for a RMM/PSA option that won't break your budget.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Deploying a customized profile on every PC we have set up in our organization has been functional for us. Its solutions have enabled us to to keep track of all our tickets for customer services, etc, and their status at the same time. Its real-time monitoring services and automation have increased our customer relationships.
Robert Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera is the centralized management platform for our infrastructure and devices. It is used to handle most operations for IT management. We have a small internal IT department which needs to support 50 users across 3 offices and many remote users.

It has enabled us to have visibility into all equipment, installed software, remotely support devices, and track incidents and problems. We use it to streamline onboarding and offboarding operations, configure new hardware for deployment, track assets, automate remediation of issues, centralize a knowledgebase of IT information, automate patching, etc.

While IT is generally a 24/7 operation, my office hours do not need to be. When things aren't being self-healed after-hours, I can still have visibility and access to everything wherever I may be.
December 15, 2023

My Review of Atera

Score 10 out of 10
Vetted Review
Verified User
Incentivized
In my role as an IT apprentice at a high school, I frequently use Atera, a versatile and efficient tool that's integral to our IT management and support. Atera primarily functions as our remote management and ticketing system, streamlining our workflow significantly. Its compatibility with both PCs and mobile devices is a major advantage, offering flexibility and convenience. This feature proves especially useful in urgent scenarios where I need to access passwords or other critical information on the fly, regardless of my location. Additionally, Atera's user-friendly interface simplifies complex tasks, making it easier to track, manage, and resolve IT issues promptly. Its robust functionality and mobile accessibility make it an indispensable tool in our day-to-day operations, ensuring seamless IT support across the school.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We primarily use Atera as a Remote monitoring, billing and report management software. We work with a lot of customer data and advanced reporting and prompt alerts were very much essential for us. With the help of Atera, we were able to seamlessly integrate our backend process into this remote monitoring and management tool.
December 09, 2023

Atera Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera has been very much beneficial for us as we use it in a multi-functional manner. We primarily use Atera as a helpdesk and ticket management software platform. We were not able to communicate better with our end users and found it difficult to keep track of all the different issues and tickets. Atera helped us sort this out. The AI powered capability of Atera is very much beneficial and time saving for us in many aspects.
NILESH KUMAR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Atera helps for a one-stop solution for our IT team. Help to Remote monitoring and management of all the end devices on a centralized eco-system, with the help of Patch management ensure all the hardware, software, and operating systems all up to date by a single management console, automate the patch update and install help to save lots of time, provide a real-time threat protection, antivirus, email security to safe our organization.
November 13, 2023

Great all around RMM

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Atera for asset tracking, patch management, helpdesk, app deployment and more. Atera is simple to use and cost effective, majority of competitors price per endpoint where Atera prices per agent. The software is not best in class in any aspect, though it is good enough, gets the job done.
November 07, 2023

Atera Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are a Managed Service Provider that delivers managed ICT services to clients. As part of these services, we utilize Atera's RMM software. This software allows us to monitor and automate computer systems, enabling us to identify and resolve issues at an early stage. We make use of nearly every aspect of the program.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Being the only person in the IT dept currently, it is important that I be able to streamline everything I can. Atera lets me act as multiple people with it's scripting and monitoring engines. I need to know about problems before they become a larger issue for the users. Additionally, the AI features allow me to complete tasks faster than I would have been able to otherwise.
Michael D. Cole | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Atera on a daily basis, maintaining 64 laptops, desktop computers and servers. I work remotely, and 90% of the devices I administer are remote, as well. I have physical, virtual and cloud-based servers I maintain, and keep all executive, corporate, and boots on the ground employees' devices working reliably.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Atera to manage credentials, remotely access, and keep contact information for the companies we work with. We also use it to track and solve problem tickets that come in from these companies.

It does a great job of keeping all of our contacts organized, allowing our team to access passwords and other credentials we need to help our clients. It's a one stop database and ticket solution for us for both small firms and larger ones we work with. Having ready access to the credentials alone would be useful, but combining it with the other information it can store for us and the built in remote access tools takes it to the next level.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're a growing MSP and we needed a single site to manage our client systems and software. Atera hit all those buttons for us. As a small company, we weren't ready for the large expenses some of the other packages required. We found Atera to be satisfactory with the automation, ticketing system, alerting and ease of collaboration in our team.
We have grown a lot over the last year and expect more growth in the years to come. Atera has been easy to scale up with us. They also add features and listen to user feedback.
Last but not least, their support & speed of response is excellent. This is crucial in our industry and they have not disappointed with their service.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera has been a great tool to use in our environment. We have used Atera to help manage our fleet of Windows PCs, Servers, Printers, and other misc devices. Due to recent event of pressing need to have compliance of any sort in your back pocket Atera has saved me so much time in gathering data related to our end devices. On the topic of end devices Atera has allowed me to provide support from anywhere using the integrated Splashtop feature which honestly saves us money by avoiding paying for a remote connect service. If an MSP were to use this software I can see how integrating customers into the management suite would provide great oversight.
April 09, 2023

Atera, the G.O.A.T.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
After testing almost all of the "bigger" named RMMs on the market, Atera is hands down the best for the way that my workflow is set up. They get a lot of things right with simple layouts, a great search bar that you can type anything into, and very easy to understand advanced functionality such as scripts and reports. The database of shared scripts is amazing and you can add your own cool scripts to the pool if you have something useful. The price is also very competitive for the one man shop that I am and allows me to scale up without feeling like I'm missing out on and features from other RMMs. Support is VERY responsive if you're having an issue and their feature board is a way to implement the exact features that users of their software want, so they really do listen to feedback. If I had to bring up a con, the mobile app is a little barebones and I find myself almost never using it but they do plan to continue to add functionality to it. Overall I'm extremely happy with using them to grow my business.
April 07, 2023

Atera MSP suite

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera is used for MSP services. It is a fantastic product. I really have not had any issues with it in three years. The remote access to clients through Atera is fast and reliable. It is the feature I use most. The ability to use scripting to create automated tasks really helps. They have a library of hundreds of scripts you can use as examples or just to plain use. Notifications are very adjustable. Thresholds for the notifications are easily changed as well. I have contacted Atera and even had a Zoom meeting with them in Israel. They are very nice. Very responsive. I do recommend this product highly. Before Atera I used Zenith product, Solar Winds and many others. Atera is by far, better.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We're a former user of Atera at this point. Atera was a solid product for us, but ended up lacking the level of polish we needed in one area that we ended up changing to a competing product for. We needed to manage a base of over 200 Windows devices, and in terms of monitoring, Atera worked quite well for RMM. The included Splashtop integration was useful to us, as was reporting and monitoring (especially of servers) of our systems.
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