Atera

Atera

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Score 8.9 out of 100
Top Rated
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Atera

Overview

Recent Reviews

Atera RMM

9 out of 10
April 26, 2022
We use Atera to monitor all the computers and servers on the network. Atera has a very nice dashboard which we keep open on a 48" monitor …
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One-Stop Atera

9 out of 10
September 23, 2021
We use Atera to manage multiple clients and their devices. We use it to manage alerts and to create tickets to manage time to complete the …
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Failed product

1 out of 10
May 24, 2021
Looks good, promising, and cheap. But the reality is not the same. The remote apps works once a while, so does the remote desktop. Very …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Multi-device monitoring (51)
    8.7
    87%
  • Automated alerts and notifications (52)
    8.6
    86%
  • Remote monitoring (51)
    8.5
    85%
  • Administrator access control (83)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Atera, and make your voice heard!

Pricing

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Pro

$99

Cloud
Per Technician

Growth

$129

Cloud
Per Technician

Power

$169

Cloud
Per Technician

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing/?utm_sour…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $99 per month

Features Scorecard

Monitoring Tasks

8.5
85%

Management Tasks

7.8
78%

Reporting

8.0
80%

Security

7.8
78%

Product Details

What is Atera?

Atera offers a solution for MSPs and IT Professionals. The platform provides remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers scale their business. All plans include unlimited devices and workstations. Users pay per technician.

The vendor says the platform has:
  • Thousands of paying users in over 75 countries
  • A free trial, no credit card or commitment required
  • No hidden fees or restrictions, all plans include unlimited devices
  • Integrations with favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

Atera helps users:
  • Improve Efficiency. Atera delivers customers the tool suite for IT management.
  • Automate. Set alerts and proactively prevent issues for clients, to minimize time spent on manual tasks.

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring
  • Supported: Multiple Server Monitoring
  • Supported: Multi-device monitoring
  • Supported: Automated alerts and notifications

Management Tasks Features

  • Supported: Patch Management
  • Supported: Service configuration management
  • Supported: Software and hardware inventory
  • Supported: Policy-based automation

Reporting Features

  • Supported: Performance data reports
  • Supported: Customizable reporting
  • Supported: Data visualization
  • Supported: Risk analysis

Security Features

  • Supported: Data backup and recovery
  • Supported: Antivirus and malware management
  • Supported: Administrator access control

Additional Features

  • Supported: Remote Access
  • Supported: Professional Services Automation (PSA)
  • Supported: 24/7 Customer Support
  • Supported: Helpdesk & Ticketing
  • Supported: Billing Integration
  • Supported: Script Library
  • Supported: Mac Agent
  • Supported: Online Chat (with customers)
  • Supported: 2fa
  • Supported: Contracts & SLA Management

Atera Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Atera Video

Atera: IT Management Solution

Atera Integrations

Atera Competitors

Atera Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)70%
Mid-Size Companies (51-500 employees)29%
Enterprises (more than 500 employees)1%

Atera Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $99.

NinjaOne, N-able RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Multiple Server Monitoring highest, with a score of 8.9.

The most common users of Atera are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews and Ratings

 (83)

Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
March 17, 2021

Stay Away from ATERA.

Score 9 out of 10
Vetted Review
Verified User
Review Source
I would have given them a ZERO, but that wasn't offered.

Updated rating since communications with Atera over the past month has been very good.
Alban Xheka | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It has many options in a single platform I would say that this is the highest advantage, it still remains to be developed in making it compatible with the systems mentioned above such as Active Directory. For the rest, it is completely effective in managing a medium IT infrastructure.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.