Atera Reviews

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70 Ratings
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Score 8.5 out of 100

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Reviews (1-5 of 5)

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March 17, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support Rating

9
I would have given them a ZERO, but that wasn't offered.

Updated rating since communications with Atera over the past month has been very good.
Read this authenticated review
March 19, 2020
Terry Irwin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Read Terry Irwin's full review
March 31, 2020
Alban Xheka | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

8
It has many options in a single platform I would say that this is the highest advantage, it still remains to be developed in making it compatible with the systems mentioned above such as Active Directory. For the rest, it is completely effective in managing a medium IT infrastructure.
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Feature Scorecard Summary

Remote monitoring (42)
7.5
Network device monitoring (34)
7.7
Multiple Server Monitoring (41)
8.1
Multi-device monitoring (41)
8.4
Automated alerts and notifications (42)
7.8
Patch Management (40)
7.1
Service configuration management (35)
6.8
Software and hardware inventory (41)
8.2
Policy-based automation (32)
6.9
Performance data reports (36)
8.2
Customizable reporting (33)
7.8
Data visualization (35)
7.5
Risk analysis (28)
6.9
Data backup and recovery (20)
7.2
Antivirus and malware management (27)
7.2
Adinistraor access control (33)
6.3

What is Atera?

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers scale their business. All plans include unlimited devices. Users pay per technician.

The vendor states the platform features:
  • Thousands of paying users in over 75 countries
  • Free 30-day trial, no credit card or commitment required
  • No hidden fees or restrictions, all plans include unlimited devices
  • Integration with favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect
And the vendor describes Atera's benefits:
  • Improve Efficiency. Atera delivers customers the tool suite for IT management.
  • Automation. Set alerts and proactively prevent issues for clients, to minimize time spent on manual tasks.
  • Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations

Atera Features

Monitoring Tasks Features

Has featureRemote monitoring
Has featureNetwork device monitoring
Has featureMultiple Server Monitoring
Has featureMulti-device monitoring
Has featureAutomated alerts and notifications

Management Tasks Features

Has featurePatch Management
Has featureService configuration management
Has featureSoftware and hardware inventory
Has featurePolicy-based automation

Reporting Features

Has featurePerformance data reports
Has featureCustomizable reporting
Has featureData visualization
Has featureRisk analysis

Security Features

Has featureData backup and recovery
Has featureAntivirus and malware management
Has featureAdinistraor access control
Additional Features
Has featureRemote Access
Has featureProfessional Services Automation (PSA)
Has feature24/7 Customer Support
Has featureHelpdesk & Ticketing
Has featureBilling Integration
Has featureScript Library
Has featureMac Agent
Has featureOnline Chat (with customers)
Has feature2fa
Has featureContracts & SLA Management

Atera Screenshots

Atera Video

Atera includes everything MSPs & IT Service Providers need in one, easy to use and affordable all-in-one remote monitoring and management solution.

Atera Integrations

ConnectWise Control (formerly ScreenConnect), TeamViewer, Bitdefender GravityZone, Webroot Endpoint Protection, Acronis Cyber Backup, Xero, QuickBooks Online, IT Glue, Chocolatey, AnyDesk, Splashtop Remote Access (included in all plans), Ninite Pro, Scalepad (formerly Warranty Master), Homebrew

Atera Competitors

Atera Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Pro$79Per Technician
Growth$119Per Technician
Power$149Per Technician

Unlimited devices & agents. No hidden fees. No contracts.

Atera Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
70%
Mid-Size Companies (51-500 employees)
29%
Enterprises (> 500 employees)
1%

Atera Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Atera Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: English, French, German

Frequently Asked Questions

What is Atera's best feature?

Reviewers rate Multi-device monitoring highest, with a score of 8.4.

Who uses Atera?

The most common users of Atera are from Small Businesses and the Information Technology & Services industry.