Atera: one platform, countless services
I use Atera primarily for remote IT management and monitoring. The scope of our use case extends to automated patch management, real-time …
Starting at $99 per month per user
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What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…
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Popular Features
- Remote monitoring (85)9.393%
- Policy-based automation (72)8.888%
- Patch Management (84)8.787%
- Network device monitoring (74)8.686%
Reviewer Pros & Cons
Pricing
MSP - Pro
$99
Cloud
per month per user
MSP - Growth
$129
Cloud
per month per user
IT Department - Professional
$149
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month per user
Product Demos
Atera 5-Minute Walkthrough
YouTube
Features
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Product Details
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- Tech Details
- FAQs
What is Atera?
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.
Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.
*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts and explore new automations.
Atera’s platform features:
Windows, Mac, and Linux agents and support
Proactive IT management capabilities help address potential issues before they turn into problems
Dozens of integrations with software including Bitdefender, Open AI, Acronis
Remote monitoring and management from anywhere
Professional service automation
Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
Analytic capabilities
Dynamic mobile app
Atera helps users:
Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.
Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.
Atera Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Atera Screenshots
Atera Videos
AI-powered IT with Atera
Atera for IT - Remote monitoring and management for unlimited devices, patch management, reporting, alerts, ticketing and billing.
Atera is an All-in-One IT platform with remote monitoring and management together with a helpdesk platform
Atera Integrations
Atera Competitors
Atera Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German |
Frequently Asked Questions
Atera starts at $99.
Reviewers rate Remote monitoring highest, with a score of 9.3.
The most common users of Atera are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(149)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
March 17, 2021
Stay Away from ATERA.
Score 9 out of 10
Vetted Review
Verified User
Used by the whole organization to support outside clients.
- Follow up with issues and working to resolve satisfactorily.
- Identify Chat feature. I didn't know about it until talking with Isaac.
80%
8.0
N/A
N/A
N/A
N/A
N/A
N/A
- After resolving issues, Atera has had a positive impact on my business.
Assessing....
Everything has been overshadowed by Atera's Negative qualities.
I don't [recommend] spending any money with them. I can't trust they will bill accurately, respond appropriately or at all, successfully resolve any issue, allow access to the service.
No
Never.
Score 8 out of 10
Vetted Review
Verified User
We have used Atera within our IT department as a monitoring and ticketing system. The implementation was fast enough as the system does not require hardware resources as it is offered online and opens directly from the browser. After introducing this system, we made very detailed reports on our daily work which was not previously tracked.
- Real-time alert about IT infrastructure hardware resources.
- Ability to introduce customized scripts to be able to perform various scheduled IT processes.
- Very useful reporting for the job evaluation of the IT team.
- Synchronization with Active Directory would be very useful.
- The ability to group PCs by operating system or by model for more effective management.
- More security tools regarding the remote connection to the PC, the option to accept the connection by the customer is missing.
85%
8.5
80%
8.0
N/A
N/A
N/A
N/A
- It helped us understand the most frequent problems that directly affect our company's retail activities.
- The backup system has guaranteed us a continuity of activities without interruption.
We evaluated several ticketing systems, however, the monitoring option missing, the dashboards summarized the remote connection and many other tools that Atera currently offers.
March 26, 2020
They hit the sweet spot.
We use Atera to support manufacturers, distributors, and retailers. They started with a clean slate, fresh thinking, and a single purpose. There is no bloat. They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing. We are now doing more with our RMM than ever before. Atera is easier to use, does everything we need, and has fantastic support!
- secure remote access
- monitoring software and hardware
- automation
- The mobile app is new and rather limited.
- A single contact cannot be assigned to multiple devices; there is an ok workaround.
- Contacts must have email address.
85%
8.5
100%
10.0
N/A
N/A
N/A
N/A
- No per-device fee aligns perfectly with our business model and the environments we are in.
- Training a new tech takes 1/2 the time; the tools are MUCH easier to use.
Atera has the right balance of power, flexibility, and ease of use.
March 19, 2020
Atera for police department IT management
Atera is being used in my organization in many ways. First, by installing the agent on every workstation and server, I have the ability to provide remote support after hours to my users. Second, we keep an eye on Operating System patches and push them as necessary. Third, we utilize the reports to watch trends in the organizational technology. We also use the ticketing system constantly to track issues and look up what we did to fix an issue last time we encountered it. We also use the passwords database for secure storage and access to passwords for FTP sites, switches, routers, servers, local admin accounts, service accounts, etc.
- Ticketing
- Reporting
- Remote Access for tech support
- Patching
- Password storage
- Frequent updates, patches, and added functionality
- Would like it if Atera could push files to a group of computers
- Network discovery without requiring a domain controller
- Would like to be able to schedule a host reboot on a case-by-case basis
- Would love a watered down version of IT Glue or something for device configuration documentation that would tie into the password storage feature
- Would love if Atera would do a network scan a couple of times a day and report on any changes, additions, or deletions
45%
4.5
45%
4.5
N/A
N/A
N/A
N/A
- Atera has provided a significant increase in security posture by keeping on top of patches.
- Easy to sort monitored devices by OS, came in handy for Windows 7 end of life.
- Adding Atera's ticketing system helped keep on top of any issues until resolution.
I have used ConnectWise extensively in the past, as well as Autotask. ConnectWise is massive and can do way more than I'm capable of configuring. You would need a full-time staff just to configure it correctly and figure it all out. Autotask is not as massive as ConnectWise, but is still much more complex than Atera. Both are more expensive than Atera. I found Autotask to be less reliable for remote access, even though they use the same product, theirs was simply more buggy than Atera. Bang for the buck, Atera was a no-brainer for us.
March 19, 2020
Honest review of Atera
Atera was used as our primary RMM software for monitoring and maintenance of client computers and servers, allowing the ability to monitor vital aspects of the systems, manage updates, proactive and reactive running of scripts for maintenance, and remote access.
- Visualization of key data.
- Monitoring of key performance indicators on systems.
- Management of updates.
- Remote access had issues on occasion but normally was easily worked around by restarting services.
- Development: during the tail end of our time with them, development seemed to be focused on less-vital aspects.
75%
7.5
80%
8.0
N/A
N/A
N/A
N/A
- Able to grow the managed services side without huge increases in expense.
- Because of the pricing structure, we are able to install the agent on non-managed systems for remote access as needed.
- Development didn't feel like it was keeping up with requests as they grew.
I'd selected Atera at a point where they were new to the US, and the RMM I was currently using wanted an increase in cost for further growth. I was intrigued by the platform and the cost point was fantastic.