TrustRadius
https://media.trustradius.com/product-logos/ty/ZB/FT7LUK7R9XJJ.jpegathenahealthAthena for Surgery Centers, not a good choice.2018-10-10T17:25:15.686ZOur surgery center uses athenaClinicals for our EMR and our billing system. Athena sold us this product as a surgery center solution. For surgery centers, I would rate the product on a scale of 1-10 as a 2. It works but not very well. We have had to make many modifications and use the product in unconventional ways. The system is designed for use in an office or clinic type setting. For that it works very well.,Athena is able to create a medication list from the patient's pharmacy purchase history. This aides in compiling a comprehensive list quickly, especially when the patients do not know what meds they are on. The downside to this module is that every time that you add a medication that is not on the list, it turns it into an order that the provider needs to sign. There are many times that you need to make an addition, that the provider does not want to sign as an order.
The patient history module is easy to configure to meet the needs of the organization.,There are many areas where Athena can improve. The support for surgery centers is non-existent. I was told that 2017 was going to be the year of the surgery center with opportunities to improve the system for that application. This never happened and the team that was supposed to assist me was disbanded.
The list of prior surgeries is cumbersome and difficult to use unless you happen to know the CPT code for the procedure. We end up choosing the closest procedure that we can find and making a note to clarify what we are listing.
The medication administration module is hard coded and cannot be changed. There are options that are absolutely ridiculous but we are told that they must stay that way. For example, an IV fluid rate is set at ml per minute rather than the standard of ml per hour. IV start sites are anything from the hand to rectal. When you give a medication it assumes that you are doing so based on a verbal order and requires that you document the verbal order. We give meds based on written orders almost all the time.,2,The return on investment with Athena is hard for me to determine. Athena does our billing but we have to do careful follow up as they tend to balance bill the patient for anything that the initial insurance company does not pay without properly evaluating where the secondary bill should go.
We have had struggles getting Athena to properly bill some of our insurance companies and have had to resort to dropping paper claims to get the bills out.,,Multi-specialty,2-5 practitionersDale BowmanNurse at Primary Care Practice2018-12-14T22:25:38.652ZAll of our staff use Athena as our patients’ electronic medical record system. We use it for charting, maintaining records, pulling in records from other facilities, billing, etc.,Pulls in medical records from other facilities
Multitasking
Easy to find documents,Can be slow at times
Does not always pull in records from other facilities quickly
Quality measures sometimes hard to satisfy, must have exact documentation it is looking for,9,Can effectively care for patients
Able to multitask
Easy for other locations to share same info,,Family medicine,11-25 practitionersVerified UserRelatively easy to learn.2018-05-18T20:26:55.936ZathenaClinicals was used by multiple primary care providers as the main EMR for family medicine and pediatrics practices. The software is used by providers and allied health staff alike. The interface is relatively user-friendly and intuitive, reducing the learning curve encountered when learning a new EMR.,athenaClinicals is a lightweight interface that is easy to navigate.
The problem list is easy to find, and adding documentation in the appropriate areas is intuitive.
The scheduling software included functions nicely for an office practice.,The problem list could use a sort by date function. Long-time patients tend to aggregate a massive problem list, most of which is comprised of old resolved issues.
The provider schedule view settings could use more filters. At times while in the clinic, I was unable to see patients assigned to my provider due to other scheduled visits.,8,I can't speak of this, as I was not involved in any aspect of business objectives.,,Microsoft Office 2016,Other specialty,2-5 practitionersTom PentzerGreat but pricey program2017-04-10T19:57:36.622ZAthenaClinical has a great selection of templates and is very user-friendly. The software walks you through the patient interview and makes Meaningful Use objectives easy to track. Diagnoses and templates are pre-programmed; saving time in this respect.The cost was prohibitive to our continued use. There are extra charges for almost everything and the program itself is expensive.,Templates are widely available for most specialties. They are easy to use and modifiable.
Movement through the clinical exam is expedited with the interview and template. PFSH remains constant on the record.
Records sent to other providers contain concise and easy to read notes.,The cost is very high compared to other programs.
Some people find the program difficult to learn.
The billing software requires more work than is described when they are trying to sell you the program.
The sales staff that we dealt with had the vibe of car salesmen. At times very pushy and the room for negotiation grew at each interaction. The high cost first quoted is very negotiable but they "up charge" for many things.,5,The initial cost quoted was accepted by our CEO who did not spend a great deal of time negotiating. It was very high.
The cost became prohibitive after a few months and we tried to renegotiate rates. There was a minimal discount given.
In our local area, most of the practices that were using Athena changed due to cost issues.
I started a new practice and called to discuss continuing AthenaClinicals. They started with a very high price and I was able to negotiate down almost 6 percent. Even with that discount, it was significantly higher than its competitors.,,NueMD, Practice Fusion, Allscripts Professional EHR,Mental and behavioral health,6-10 practitionersJessica AdamsGoid system that is reliable2017-05-04T20:53:58.273ZathenaClinicals is a very powerful EMR and has been updated to support the new payment model for MIPS and Macra. Currently, they added campaigns to help with population health and outreach.,Billing
Meaningful use dashboard
Reports
Encounter plans and order set customized,Customer services and availability
Less clicks for charting one provider (had a ridiculous amount of click to complete a pre op visit)
Better dashboard,9,Overall the hold bucket is easy to manage to reconcile billing
Office managers can do most of the billing with a third party vendor
Meaningful use and submission for PQRS is easy
Data abstraction is good for clinical quality measures,Centricity EMR,Epicor CMS,Family medicine,11-25 practitioners,30,3,Billing
Quality data
Financial services,Patient portal for secure messages
Population health features
Workflows,Campaign and outreach
Help achieve PCMH recognitions
Meet Meaningful use,Encounter plans
Data reports
Meaningful use dashboard,Office notes
Intergrated of registry for immunization
No barcode scanning,No,9Verified UserAthena - Offers time saving practice management2017-04-05T20:49:32.340ZWe use it to manage our patient demographics, billing and medical records. All staff use Athena.,Athenaclinicals is extremely streamlined to enhance capturing patient information in a timely manner.
Athena also cuts down on reminder calls, rescheduling, and patients requiring follow-up as it has several automated systems that perform these tasks for your staff.
Athena also calls and reports all normal testing performed in the office saving your staff valuable time.,10,Great time saving functionality,Epic and Nextgen,Other specialty,More than 250 practitionersVerified UserathenaClinicals - the Enterprise experience2016-06-01T17:52:58.908ZAs part of a large multi-specialty healthcare network, we utilize many of the modules available within athenaNet. My experience as it relates to athenaClinicals specifically was to initially implement and standardize 36 different specialties (from the years of 2010 through 2013); I worked in conjunction with athena to build out content available for multiple specialties ranging from General Surgery to Pain Management. Once implemented, it was my responsibility to review content requests from our practices and implement as well as to optimize the providers' use of athenaClinicals. What I have always appreciated is the amount of data that you are able to get out of athena from their standard reports within the report library (you can also create your own) to the CareCheck metrics that athena provides which defines how well providers are using athenaClinicals. athenaClinicals also identifies areas that a provider may be struggling in; it helps you to be proactive in reaching out to those providers. The use of the Quality Managment (aka QM) tab is also very useful for satisfying quality programs as well as meeting Meaningful Use and PQRS. The workflow is seamless for quality management.
Currently, our employed group utilizes athenaClinicals within our organization and they are on one tablespace; this means that more than 400 providers are able to share patient charts which thus improves the coordination of quality care. It is quite helpful to have one shared chart since the patients may be seen by more than one provider and what is so great is that the pertinent clinical information is shared amongst the providers.,Quality programs - able to see what measures are outstanding for the patient
Reporting - able to report on multiple financial reports as well as clinical information
Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care,Medication updates - when changing the dose of a medication, the medication list should automatically update
Multi-user conflict - when more than one user is in the chart at the same time, it is possible that information can be lost
Autosave feature - this feature is actually available in their new version which we hope to roll out later this year,9,Positive impact - standardization of workflows
Positive - shared chart, improved care coordination
Improved quality scores,eClinicalWorks,eClinicalWorks,Multi-specialty,More than 250 practitionersVerified UserAthena Ambulatory Review2016-04-28T20:48:20.739ZI support multiple ambulatory clients using AthenaClinicals. It is efficient in that it helps the office organize their in/out items that offices are bombarded with daily. The clinicians and billers use Athena.,Acts as an "interface" with documents that typically would come over a fax.
Helps force a documentation workflow that helps us meet Meaningful Use.
Customer service is wonderful with Athena. I can call in anytime and have a representative shadow my screen and walk through any current obstacles I might be facing.,The ergonomics...the screen is very difficult to view - as the light colors do not provide for contrast.
The flow of the documentation can be difficult. It works down the screen vs. allowing users to jump easy. The "jump" function is at the bottom of the screen and the dropdown menu sometimes follows below the bottom of your computer screen.
It's very expensive for the added "behind the scenes" customer service you are getting. Many labs are now offering an interface for free which would put typical items that are faxed into a queue or their appropriate place. Many times the items that are "managed" by Athena are still having to be managed by the office buckets anyway - which is a selling point of Athena.
The templates that are built are far from intuitive. A point and click system is much easier for a busy physician...something that has a macro and pre-completed notes. Athena makes this process cumbersome, so many physicians are double documenting (paper, then EMR).,7,Its workflow has slowed all of my supported offices. However, the capture of documentation has provided for meaningful use eligibility.
My supported practices are part of an ACO, so GPRO reporting has made it easy for my ACO to provide shared savings.
It would be better if the templates had a click/dbl click for pertinent positives and negatives giving physicians the ability to document by exception.,Cerner, Amazing Charts, eCW, AllScripts, NextGen and Practice Fusion,Allscripts Professional EHR, eClinicalWorks, Practice Fusion,Family medicine,2-5 practitionersVerified Userathenahealth........a must see... opportunity!2015-02-10T19:46:17.649ZPrior to using athenahealth, I came from a larger practice using paper only for clinical charting. There is a huge difference between EHR and paper. I have come to appreciate athenahealth for all its strength and weaknesses. They always seem to be working on the weaknesses, getting them correct and then a new set of weaknesses pop up because of the never ending changes of the federal government. But all in all athenahealth saves us time and money. You would not have believed that three years ago when it was first implemented. But, athenahealth was always available to the staff when thy ran into trouble.,athenahealth gives you support from an outstanding team. Just a phone call away. There is not a question they will not answer or will not find out the answer for you quickly
Meaningful use is a piece of cake with athenahealth. The reporting is at your fingertips and the training to make sure the data is collected is priceless
Patient registration is simple and efficient for the staff to obtain via phone. It also makes staff ask questions that are needed to satisfy Meaningful Use
Clinical Documentation is simple. athenahealth made it where most doctors young and old can transition to EMR with as little frustration as possible.
athenahealth communicator takes care of the reminder calls 2 days prior to their appointment.,The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
It's difficult to name items because they are traditionally corrected very quickly,8,It replaces the management part of having a full time billing department in my office. No overhead.
Time management is higher based on the report generated by Athena
increase efficiency in patient care because everything regarding the patient is at your fingertips
Meaningful Use would have taken forever without athenahealth. They are on the forefront with Medicare compliancy.
ICD10 transition is prompted by Athena. We are ready now.,Centricity EMR,Urology,2-5 practitioners,15,,Yes,Price
Product Features
Product Usability
Product Reputation
Positive Sales Experience with the Vendor
Analyst Reports,No change,No,9,Yes,As a new practice manager years ago coming to a new EMR, I was green to Athenahealth. I would call several times a day regarding absolutely everything and each time I was impressed of what was already in place for my difficult questions. Workflow, Training. Learning portals. Learning classrooms for when new employees were hired. Still get amazed to this day. Its like they sat down with a bunch of practice managers and said "hey what is it you would want from an EMR? and gave it to them. They are constantly tweeking and making it better.Verified User
Unspecified
athenaClinicals
14 Ratings
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