Name: athenaClinicals
Rating: 9.5 (20 reviews)
Author: athenahealth

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Continuous Integration

PHP Frameworks

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Payment Facilitation

Visitor Management

Whistleblowing

Enterprise

Accounting

CTRM

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Cloud Storage

Container Security

Data Center Cooling

Data Preparation

Database-as-a-Service (DBaaS)

DevOps

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Security Service

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Scale-Out Storage

Sensitive Data Discovery

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Unified Communications Monitoring

Value-Added Resellers (VARs)

Virtualization Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Ecommerce Personalization

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Incentive Compensation Management

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Apparel

Aviation

Fleet Management

Hospital Management

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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Tech Cares 2023

### Patient Chart Management
Users appreciate the ease of updating patient and chart information on Athena, noting that it minimizes the time spent with each patient. The electronic medical records system allows for efficient printing of forms with patient scan codes for direct scanning into the chart, saving valuable time. Despite some users finding navigation within the chart cumbersome at times, the general consensus is that Athena's patient chart management functionality streamlines the process of accessing and updating patient information effectively.

### Patient Scheduling and Appointments
Users appreciate the efficiency of athenaClinicals in managing patient scheduling and appointments, highlighting the ease of navigating the system to quickly create charts and locate documents. The platform's ability to streamline the scheduling process and facilitate communication with patients and referring doctors is a notable advantage. Additionally, users find the system's capability to handle incoming referrals promptly and provide a faster response time through patient portals to be beneficial for enhancing overall patient care coordination.

### Staff Training and Support
Users have expressed mixed feelings about the staff training and support provided by athenaClinicals. While some users appreciate the thorough training videos and the attentive support team, others have raised concerns about the length of time it takes to receive assistance, particularly with the customer service department being outsourced overseas. The consensus seems to be that while the training process is comprehensive, there are areas that could be improved to enhance the overall user experience.

### Medical Billing and Insurance
Users consistently highlight the ease of navigating athenaClinicals for tasks related to medical billing and insurance. The software's ability to streamline billing processes and provide accurate reports is widely appreciated. While some users mention occasional annoyances with frequent updates, the integrated billing and appointment scheduling features are seen as valuable benefits. Additionally, users appreciate the quick response times and efficient referral processes facilitated by athenaClinicals, enhancing the overall experience with medical billing and insurance tasks.

### Practice Management
Some users find athenaClinicals's practice management capabilities to be lacking in user-friendliness and responsiveness to feedback. Issues with the interface design, lack of customization options, and difficulties in accessing and organizing information have been highlighted as areas of concern. Despite some users experiencing slowness when multiple users are active, others appreciate the comprehensive nature of the platform, which streamlines various medical tasks such as patient information management, insurance verification, and check-in/check-out processes.

AthenaClinicals is a versatile software that has been highly regarded in the medical business for its automation and ease of use compared to other EHR software. Users have found the software valuable in a variety of use cases. For example, it allows users to print forms with patient scan codes and scan them directly into the patient's electronic chart, saving time. With features like improved authorization tracking and a report builder for detailed assessments, AthenaClinicals effectively maintains patient records and financials for doctor's offices. Additionally, the software offers a complete electronic medical record solution for large family care practices, eliminating the need for physical charts and streamlining record management. Users have appreciated the transition from an aging EMR to a newer web-based model. Furthermore, AthenaClinicals enhances workflow optimization and easy data entry with its user-friendly interface, providing a seamless experience for users. The check-in and check-out features significantly improve office efficiency, while patient message management ensures prompt communication between departments or doctors. By simplifying navigation through patient charts and doctors' notes, AthenaClinicals makes it easier to find lost papers, schedule appointments, and create patient charts quickly. The software also helps standardize templates of notes, ensuring consistency in documentation. Overall, users have praised AthenaClinicals for its comprehensive management solutions for medical billing, care management, and income monitoring, resulting in improved work efficiency by 70%.

Users commonly recommend thoroughly researching and studying a lot of information before using AthenaClinicals. They emphasize the importance of understanding the cost and fees associated with the software, as well as confirming any sales promises in writing.

Another common recommendation is to fully utilize AthenaClinicals' capabilities. Users suggest taking advantage of tutorials and staying up-to-date with the company's publications to maximize the benefits of the system. Some users even suggest dedicating staff solely to the billing process if possible.

Many users recommend giving AthenaClinicals a trial run before making a purchase. This allows potential users to familiarize themselves with the software and determine if it meets their needs for potential financial and time savings. However, there is also a cautionary note for recommending AthenaClinicals for Surgery Centers, unless it is a single specialty center connected to a single physician.

Overall, these recommendations highlight the importance of thorough research, maximizing the use of AthenaClinicals' features, and experiencing a trial run before committing to the software.

1. Lack of Sorting Function for Problem List: Several users have expressed frustration with the absence of a sort by date function in the problem list feature, making it difficult to efficiently manage long and outdated lists. This limitation hinders their ability to prioritize and address patient issues effectively.

2. Inadequate Filters in Provider Schedule View: Some users find the provider schedule view settings lacking in filters, which hampers their ability to easily identify assigned patients amidst other scheduled visits. This lack of filtering options adds unnecessary complexity and reduces visibility, leading to potential scheduling conflicts or missed appointments.

3. High Cost Compared to Alternatives: The cost of the program is considered very high compared to other alternatives available, leading some users to question its value for money. This pricing disparity creates concerns about the return on investment and may deter potential customers from adopting Athena's services due to budget constraints or the availability of more affordable options elsewhere.

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

EHR Only

EHR With Practice Management

RCM as a Service

Tebra (formerly Kareo) provides a full-featured EHR. It is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Scheduler, Documentation, and Notes.

Kareo Practice Management (Low Claim Volume)

Kareo Practice Management (Unlimited Claims)

Kareo Billing Services

athenaClinicals

Medical Office EMR and EHR Software is designed to deal with the daily operations of a medical office.  It is available as desktop software, client-server software and internet-based software. While the terms EMR and EHR  are sometimes used interchangeably, EMR more often refers to digital records for internal use within the practice, whereas EHR refers to digital records that can be shared externally, with patients, other health care providers, insurance companies, etc.

Medical Office EMR & EHR

athenaClinicals Inbox & Homepage Demo

Check out this demo video of IntegraCoder, the premiere 3rd Party Coding application in the athenahealth Marketplace. Contact us at www.integracoder.com for more information or look for our page in the athenahealth More Disruption Please Marketplace.

IntegraCoder Demo - athenaClinicals

athenaClinicals Interoperability (PRS) Demo

Samantha, the EHR Virtual Assistant for athenaClinicals - Demo

AthenaClinicals/AthenaHealth Transcription and Scribe service DEMO

ChartGuard for athenaClinicals Demo

Likelihood to Recommend

Usability

Support Rating

Billing and Claims Management

Patient Scheduling

Electronic Medical Records

Medical Security and Privacy

Workflow and Scale

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

Charting / document management

Templates

Patient portal

Mobile/tablet support

Fax integration

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

athenahealth is connecting care nationwide with cloud-based services and mobile tools for medical groups and health systems. With a network of more than 59,000 providers, athenahealth is helping providers thrive through change and focus on patient care. The company was named Best in KLAS #1 Overall Software Vendor for 2013.

Managing the entire revenue cycle to help improve collection rates

The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.

The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.

This includes claim scrubbing, electronic claim submission, and automated claim tracking.

Claim scrubbing

Electronic Claim Submission

Electronic Claim Submission refers to the ability of the software to submit claims electronically to insurance carriers from directly within the application.

Automated Claim Tracking

Automated Claim Tracking includes features related to tracking claims throughout their lifecycle through automation.

The software can generate statements, send them to patients via mail or email, and process payments.

Payment Processing

Payment Processing features enable the medical office to receive payments for co-pays or out-of-pocket payments via popular payment methods directly from patients from within the application.

Electronic Bill Pay

Online Bill Pay

Online Bill Pay allows patients to remit payment for co-pay and services via an online interface

Create Patient Statements

The software can generate billing statements for patient on-demand for any time period.

Mail or Email Patient Statements

Patient statements may be delivered via postal mail or electronically via email

Automated Alerts for Overdue Claims

The software automatically generates and sends overdue payment notifications to delinquent accounts.

Superbill Generation

The software generates Superbills which encompass multiple practices, services, visits, time periods, etc.

Denial / Underpayment Management

Denial and underpayment management features

Patient Payment Histories

The system can generate historical balance and payment reports for patients.

Electronic Remittance Advice

The software automatically provides electronic notifications upon remittance of payments

Streamlined Data Entry

Streamlined Data Entry refers to the usability and seamlessness of billing and claims management function data entry.

HIPAA Compliance

Billing and claims features requirements for compliance with HIPAA

SiHCFA Compliance

Electronic processing for compliance with SiHCFA workers compensation regulations

Credit Card Processing

Credit Card Processing refers to the ability to receive payment from patients via credit card

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