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https://dudodiprj2sv7.cloudfront.net/product-logos/ty/ZB/FT7LUK7R9XJJ.jpegAthena for Surgery Centers, not a good choice.Our surgery center uses athenaClinicals for our EMR and our billing system. Athena sold us this product as a surgery center solution. For surgery centers, I would rate the product on a scale of 1-10 as a 2. It works but not very well. We have had to make many modifications and use the product in unconventional ways. The system is designed for use in an office or clinic type setting. For that it works very well.,Athena is able to create a medication list from the patient's pharmacy purchase history. This aides in compiling a comprehensive list quickly, especially when the patients do not know what meds they are on. The downside to this module is that every time that you add a medication that is not on the list, it turns it into an order that the provider needs to sign. There are many times that you need to make an addition, that the provider does not want to sign as an order. The patient history module is easy to configure to meet the needs of the organization.,There are many areas where Athena can improve. The support for surgery centers is non-existent. I was told that 2017 was going to be the year of the surgery center with opportunities to improve the system for that application. This never happened and the team that was supposed to assist me was disbanded. The list of prior surgeries is cumbersome and difficult to use unless you happen to know the CPT code for the procedure. We end up choosing the closest procedure that we can find and making a note to clarify what we are listing. The medication administration module is hard coded and cannot be changed. There are options that are absolutely ridiculous but we are told that they must stay that way. For example, an IV fluid rate is set at ml per minute rather than the standard of ml per hour. IV start sites are anything from the hand to rectal. When you give a medication it assumes that you are doing so based on a verbal order and requires that you document the verbal order. We give meds based on written orders almost all the time.,2,The return on investment with Athena is hard for me to determine. Athena does our billing but we have to do careful follow up as they tend to balance bill the patient for anything that the initial insurance company does not pay without properly evaluating where the secondary bill should go. We have had struggles getting Athena to properly bill some of our insurance companies and have had to resort to dropping paper claims to get the bills out.,,Multi-specialty,2-5 practitionersRelatively easy to learn.athenaClinicals was used by multiple primary care providers as the main EMR for family medicine and pediatrics practices. The software is used by providers and allied health staff alike. The interface is relatively user-friendly and intuitive, reducing the learning curve encountered when learning a new EMR.,athenaClinicals is a lightweight interface that is easy to navigate. The problem list is easy to find, and adding documentation in the appropriate areas is intuitive. The scheduling software included functions nicely for an office practice.,The problem list could use a sort by date function. Long-time patients tend to aggregate a massive problem list, most of which is comprised of old resolved issues. The provider schedule view settings could use more filters. At times while in the clinic, I was unable to see patients assigned to my provider due to other scheduled visits.,8,I can't speak of this, as I was not involved in any aspect of business objectives.,,Microsoft Office 2016,Other specialty,2-5 practitionersGreat but pricey programAthenaClinical has a great selection of templates and is very user-friendly. The software walks you through the patient interview and makes Meaningful Use objectives easy to track. Diagnoses and templates are pre-programmed; saving time in this respect.The cost was prohibitive to our continued use. There are extra charges for almost everything and the program itself is expensive.,Templates are widely available for most specialties. They are easy to use and modifiable. Movement through the clinical exam is expedited with the interview and template. PFSH remains constant on the record. Records sent to other providers contain concise and easy to read notes.,The cost is very high compared to other programs. Some people find the program difficult to learn. The billing software requires more work than is described when they are trying to sell you the program. The sales staff that we dealt with had the vibe of car salesmen. At times very pushy and the room for negotiation grew at each interaction. The high cost first quoted is very negotiable but they "up charge" for many things.,5,The initial cost quoted was accepted by our CEO who did not spend a great deal of time negotiating. It was very high. The cost became prohibitive after a few months and we tried to renegotiate rates. There was a minimal discount given. In our local area, most of the practices that were using Athena changed due to cost issues. I started a new practice and called to discuss continuing AthenaClinicals. They started with a very high price and I was able to negotiate down almost 6 percent. Even with that discount, it was significantly higher than its competitors.,,NueMD, Practice Fusion, Allscripts Professional EHR,Mental and behavioral health,6-10 practitionersGoid system that is reliableathenaClinicals is a very powerful EMR and has been updated to support the new payment model for MIPS and Macra. Currently, they added campaigns to help with population health and outreach.,Billing Meaningful use dashboard Reports Encounter plans and order set customized,Customer services and availability Less clicks for charting one provider (had a ridiculous amount of click to complete a pre op visit) Better dashboard,9,Overall the hold bucket is easy to manage to reconcile billing Office managers can do most of the billing with a third party vendor Meaningful use and submission for PQRS is easy Data abstraction is good for clinical quality measures,Centricity EMR,Epicor CMS,Family medicine,11-25 practitioners,30,3,Billing Quality data Financial services,Patient portal for secure messages Population health features Workflows,Campaign and outreach Help achieve PCMH recognitions Meet Meaningful use,Encounter plans Data reports Meaningful use dashboard,Office notes Intergrated of registry for immunization No barcode scanning,No,9Athena - Offers time saving practice managementWe use it to manage our patient demographics, billing and medical records. All staff use Athena.,Athenaclinicals is extremely streamlined to enhance capturing patient information in a timely manner. Athena also cuts down on reminder calls, rescheduling, and patients requiring follow-up as it has several automated systems that perform these tasks for your staff. Athena also calls and reports all normal testing performed in the office saving your staff valuable time.,10,Great time saving functionality,Epic and Nextgen,Other specialty,More than 250 practitioners
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athenaClinicals
13 Ratings
Score 6.3 out of 101
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athenaClinicals Reviews

athenaClinicals
13 Ratings
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Score 6.3 out of 101
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Dale Bowman profile photo
October 10, 2018

athenaClinicals Review: "Athena for Surgery Centers, not a good choice."

Score 2 out of 10
Vetted Review
Verified User
Review Source
  • Athena is able to create a medication list from the patient's pharmacy purchase history. This aides in compiling a comprehensive list quickly, especially when the patients do not know what meds they are on. The downside to this module is that every time that you add a medication that is not on the list, it turns it into an order that the provider needs to sign. There are many times that you need to make an addition, that the provider does not want to sign as an order.
  • The patient history module is easy to configure to meet the needs of the organization.
  • There are many areas where Athena can improve. The support for surgery centers is non-existent. I was told that 2017 was going to be the year of the surgery center with opportunities to improve the system for that application. This never happened and the team that was supposed to assist me was disbanded.
  • The list of prior surgeries is cumbersome and difficult to use unless you happen to know the CPT code for the procedure. We end up choosing the closest procedure that we can find and making a note to clarify what we are listing.
  • The medication administration module is hard coded and cannot be changed. There are options that are absolutely ridiculous but we are told that they must stay that way. For example, an IV fluid rate is set at ml per minute rather than the standard of ml per hour. IV start sites are anything from the hand to rectal. When you give a medication it assumes that you are doing so based on a verbal order and requires that you document the verbal order. We give meds based on written orders almost all the time.
For a clinic setting I would rate the system much higher as that is the application that the program was designed to work for. The flow of the system works for a clinic but is cumbersome to use in a surgery center setting. We agreed to use this system because the clinics in our company used the system. It was helpful to have the ability to pull information from the clinic setting to the surgery center. When our clinics closed and only the surgery center continued to use the system, that value was gone.
Read Dale Bowman's full review
Tom Pentzer profile photo
May 18, 2018

athenaClinicals Review: "Relatively easy to learn."

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • athenaClinicals is a lightweight interface that is easy to navigate.
  • The problem list is easy to find, and adding documentation in the appropriate areas is intuitive.
  • The scheduling software included functions nicely for an office practice.
  • The problem list could use a sort by date function. Long-time patients tend to aggregate a massive problem list, most of which is comprised of old resolved issues.
  • The provider schedule view settings could use more filters. At times while in the clinic, I was unable to see patients assigned to my provider due to other scheduled visits.
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Read Tom Pentzer's full review
Jessica Adams profile photo
April 10, 2017

athenaClinicals Review: "Great but pricey program"

Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Templates are widely available for most specialties. They are easy to use and modifiable.
  • Movement through the clinical exam is expedited with the interview and template. PFSH remains constant on the record.
  • Records sent to other providers contain concise and easy to read notes.
  • The cost is very high compared to other programs.
  • Some people find the program difficult to learn.
  • The billing software requires more work than is described when they are trying to sell you the program.
  • The sales staff that we dealt with had the vibe of car salesmen. At times very pushy and the room for negotiation grew at each interaction. The high cost first quoted is very negotiable but they "up charge" for many things.

Well suited for combined billing and EHR use. Most of us found it easy to use but some had great difficulty. Templates make charting easy and they are pre-programmed into the software. Diagnoses are also ICD 9 and 10 compliant.

The cost is very high and the extra charges were surprising.

Read Jessica Adams's full review
No photo available
May 04, 2017

athenaClinicals Review: "Goid system that is reliable"

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Billing
  • Meaningful use dashboard
  • Reports
  • Encounter plans and order set customized
  • Customer services and availability
  • Less clicks for charting one provider (had a ridiculous amount of click to complete a pre op visit)
  • Better dashboard
I think overall it is a good EMR for physicians to accomplish and stay compliance in the ever changing technology sector.
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April 05, 2017

athenaClinicals Review: "Athena - Offers time saving practice management"

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Athenaclinicals is extremely streamlined to enhance capturing patient information in a timely manner.
  • Athena also cuts down on reminder calls, rescheduling, and patients requiring follow-up as it has several automated systems that perform these tasks for your staff.
  • Athena also calls and reports all normal testing performed in the office saving your staff valuable time.
Athena works for any size practice as longs as you put a little up front time and thought into how you want it to work for you
Read this authenticated review
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June 01, 2016

Review: "athenaClinicals - the Enterprise experience"

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
  • Medication updates - when changing the dose of a medication, the medication list should automatically update
  • Multi-user conflict - when more than one user is in the chart at the same time, it is possible that information can be lost
  • Autosave feature - this feature is actually available in their new version which we hope to roll out later this year
athenaClinicals is well suited from a single physician office to an enterprise healthcare system. The only specialty that they cannot cover is oncology that includes chemotherapy infusions (the dosing is very complicated and requires a specific oncology system).
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April 28, 2016

athenaClinicals: "Athena Ambulatory Review"

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Acts as an "interface" with documents that typically would come over a fax.
  • Helps force a documentation workflow that helps us meet Meaningful Use.
  • Customer service is wonderful with Athena. I can call in anytime and have a representative shadow my screen and walk through any current obstacles I might be facing.
  • The ergonomics...the screen is very difficult to view - as the light colors do not provide for contrast.
  • The flow of the documentation can be difficult. It works down the screen vs. allowing users to jump easy. The "jump" function is at the bottom of the screen and the dropdown menu sometimes follows below the bottom of your computer screen.
  • It's very expensive for the added "behind the scenes" customer service you are getting. Many labs are now offering an interface for free which would put typical items that are faxed into a queue or their appropriate place. Many times the items that are "managed" by Athena are still having to be managed by the office buckets anyway - which is a selling point of Athena.
  • The templates that are built are far from intuitive. A point and click system is much easier for a busy physician...something that has a macro and pre-completed notes. Athena makes this process cumbersome, so many physicians are double documenting (paper, then EMR).
I think Athena does well with a big office that can afford the added expense, but for a smaller or rural practice I would not advise this product due to cost.
Read this authenticated review
No photo available
April 08, 2015

athenaClinicals Review: "athenahealth........a must see... opportunity!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • athenahealth gives you support from an outstanding team. Just a phone call away. There is not a question they will not answer or will not find out the answer for you quickly
  • Meaningful use is a piece of cake with athenahealth. The reporting is at your fingertips and the training to make sure the data is collected is priceless
  • Patient registration is simple and efficient for the staff to obtain via phone. It also makes staff ask questions that are needed to satisfy Meaningful Use
  • Clinical Documentation is simple. athenahealth made it where most doctors young and old can transition to EMR with as little frustration as possible.
  • athenahealth communicator takes care of the reminder calls 2 days prior to their appointment.
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
How will implementation of athenahealth save you money? Will it decrease staff? Will it increase efficiency? If so, how much? They need to need able to produce and substantiate percentages they give. Is onsite training available? And if so, is it part of the training or an additional cost? Are discipline specific clinical templates available to the physicians?
Read this authenticated review

Feature Scorecard Summary

Real-time eligibility verification (7)
9.6
Claims management (7)
8.0
Coding (6)
9.4
Patient billing (7)
8.0
Financial Reporting (7)
4.1
Rule-based scheduling (5)
6.8
Automated appointment reminders (7)
7.6
Automated patient check-in (6)
7.4
Multi-location support (7)
7.6
Calendar interface (5)
7.5
Charting / document management (8)
7.9
Templates (8)
7.9
Patient portal (7)
9.6
Mobile/tablet support (6)
6.6
Fax integration (8)
9.0
Integration with other EMR and PM systems (8)
5.5
Workflow automation (8)
6.7
Speech recognition (4)
9.0
Customization (8)
5.6
E-prescribing (8)
9.0
HIPPA compliance (8)
7.9
Role-based permission levels (8)
9.0
Data backups and redundancy (8)
7.7
Local mode / networking failsafe (7)
7.7
Task tracking (8)
7.7
Specialty-specific workflows (7)
7.7
Multi-office / multi-physician capabilities (8)
8.9

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