TrustRadius
https://media.trustradius.com/product-logos/ty/ZB/FT7LUK7R9XJJ.jpegathenahealthNurse at Primary Care Practice2018-12-14T22:25:38.652ZAll of our staff use Athena as our patients’ electronic medical record system. We use it for charting, maintaining records, pulling in records from other facilities, billing, etc.,Pulls in medical records from other facilities
Multitasking
Easy to find documents,Can be slow at times
Does not always pull in records from other facilities quickly
Quality measures sometimes hard to satisfy, must have exact documentation it is looking for,9,Can effectively care for patients
Able to multitask
Easy for other locations to share same info,,Family medicine,11-25 practitionersVerified UserAthena for Surgery Centers, not a good choice.2018-10-10T17:25:15.686ZOur surgery center uses athenaClinicals for our EMR and our billing system. Athena sold us this product as a surgery center solution. For surgery centers, I would rate the product on a scale of 1-10 as a 2. It works but not very well. We have had to make many modifications and use the product in unconventional ways. The system is designed for use in an office or clinic type setting. For that it works very well.,Athena is able to create a medication list from the patient's pharmacy purchase history. This aides in compiling a comprehensive list quickly, especially when the patients do not know what meds they are on. The downside to this module is that every time that you add a medication that is not on the list, it turns it into an order that the provider needs to sign. There are many times that you need to make an addition, that the provider does not want to sign as an order.
The patient history module is easy to configure to meet the needs of the organization.,There are many areas where Athena can improve. The support for surgery centers is non-existent. I was told that 2017 was going to be the year of the surgery center with opportunities to improve the system for that application. This never happened and the team that was supposed to assist me was disbanded.
The list of prior surgeries is cumbersome and difficult to use unless you happen to know the CPT code for the procedure. We end up choosing the closest procedure that we can find and making a note to clarify what we are listing.
The medication administration module is hard coded and cannot be changed. There are options that are absolutely ridiculous but we are told that they must stay that way. For example, an IV fluid rate is set at ml per minute rather than the standard of ml per hour. IV start sites are anything from the hand to rectal. When you give a medication it assumes that you are doing so based on a verbal order and requires that you document the verbal order. We give meds based on written orders almost all the time.,2,The return on investment with Athena is hard for me to determine. Athena does our billing but we have to do careful follow up as they tend to balance bill the patient for anything that the initial insurance company does not pay without properly evaluating where the secondary bill should go.
We have had struggles getting Athena to properly bill some of our insurance companies and have had to resort to dropping paper claims to get the bills out.,,Multi-specialty,2-5 practitionersDale BowmanRelatively easy to learn.2018-05-18T20:26:55.936ZathenaClinicals was used by multiple primary care providers as the main EMR for family medicine and pediatrics practices. The software is used by providers and allied health staff alike. The interface is relatively user-friendly and intuitive, reducing the learning curve encountered when learning a new EMR.,athenaClinicals is a lightweight interface that is easy to navigate.
The problem list is easy to find, and adding documentation in the appropriate areas is intuitive.
The scheduling software included functions nicely for an office practice.,The problem list could use a sort by date function. Long-time patients tend to aggregate a massive problem list, most of which is comprised of old resolved issues.
The provider schedule view settings could use more filters. At times while in the clinic, I was unable to see patients assigned to my provider due to other scheduled visits.,8,I can't speak of this, as I was not involved in any aspect of business objectives.,,Microsoft Office 2016,Other specialty,2-5 practitionersTom PentzerGreat but pricey program2017-04-10T19:57:36.622ZAthenaClinical has a great selection of templates and is very user-friendly. The software walks you through the patient interview and makes Meaningful Use objectives easy to track. Diagnoses and templates are pre-programmed; saving time in this respect.The cost was prohibitive to our continued use. There are extra charges for almost everything and the program itself is expensive.,Templates are widely available for most specialties. They are easy to use and modifiable.
Movement through the clinical exam is expedited with the interview and template. PFSH remains constant on the record.
Records sent to other providers contain concise and easy to read notes.,The cost is very high compared to other programs.
Some people find the program difficult to learn.
The billing software requires more work than is described when they are trying to sell you the program.
The sales staff that we dealt with had the vibe of car salesmen. At times very pushy and the room for negotiation grew at each interaction. The high cost first quoted is very negotiable but they "up charge" for many things.,5,The initial cost quoted was accepted by our CEO who did not spend a great deal of time negotiating. It was very high.
The cost became prohibitive after a few months and we tried to renegotiate rates. There was a minimal discount given.
In our local area, most of the practices that were using Athena changed due to cost issues.
I started a new practice and called to discuss continuing AthenaClinicals. They started with a very high price and I was able to negotiate down almost 6 percent. Even with that discount, it was significantly higher than its competitors.,,NueMD, Practice Fusion, Allscripts Professional EHR,Mental and behavioral health,6-10 practitionersJessica AdamsGoid system that is reliable2017-05-04T20:53:58.273ZathenaClinicals is a very powerful EMR and has been updated to support the new payment model for MIPS and Macra. Currently, they added campaigns to help with population health and outreach.,Billing
Meaningful use dashboard
Reports
Encounter plans and order set customized,Customer services and availability
Less clicks for charting one provider (had a ridiculous amount of click to complete a pre op visit)
Better dashboard,9,Overall the hold bucket is easy to manage to reconcile billing
Office managers can do most of the billing with a third party vendor
Meaningful use and submission for PQRS is easy
Data abstraction is good for clinical quality measures,Centricity EMR,Epicor CMS,Family medicine,11-25 practitioners,30,3,Billing
Quality data
Financial services,Patient portal for secure messages
Population health features
Workflows,Campaign and outreach
Help achieve PCMH recognitions
Meet Meaningful use,Encounter plans
Data reports
Meaningful use dashboard,Office notes
Intergrated of registry for immunization
No barcode scanning,No,9Verified User
Unspecified
athenaClinicals
13 Ratings
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