Confluence Reviews

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Score 8.1 out of 101

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Steven Carmean profile photo
Score 7 out of 10
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Likelihood to Recommend

If you are looking for a scalable solution for confidential notes, knowledge, or for a place to throw a general memo, then Confluence is a great system.
This system carries quite a cost to it, so if you aren't willing to fork out the funding or if you don't have a large enough user base (I'd recommend at least 500 active users), then there are alternative solutions that are rather effective such as Sharepoint or a Gsuite equivalent.
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Bailey Troutt profile photo
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Atlassian
Confluence is the best project management software for each and every type of
organization regardless of their size and working resources. Moreover, this
product is beneficial enough to make my work history at a safe place for longer
period of time. I would definitely recommend it to others to take benefit out of it.



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Michael Gibson profile photo
Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

We find it can be a good "knowledge base" for projects and ideas. You can load up process ideas and finalised processes easily, documents, tables for marking off progress. I personally find the design and styling uninspiring and I think that is why usage in the team is lower than I would like.
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Kaleb-John Loo profile photo
September 24, 2019

Simplicity at its core

Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Atlassian Confluence is well suited for managing a knowledge base for an organization. It is easy to search for information that one may need about a particular project or subject. It is, however, more of a wiki and less of a document management platform, so if there is a need to manage heavy documents, then this may not suit that need.
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Hilary Hobbs profile photo
Score 8 out of 10
Vetted Review
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Likelihood to Recommend

Large companies would do well with Confluence. Small companies who don't need broad communication would be wasting money. It's hard to get important info easily accessed with larger companies, and Confluence allows that information to be readily available to anyone who needs it, regardless of position.
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Viktor Mulac profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Very good support for all main scenarios such as team collaboration on documents, organization of work and tracking the progress. It provides a clean, nice view of the actual version of documents of any kind, including graphics, schemes, and diagrams, etc. Supports mobile devices with a responsive interface, allowing us to keep in touch with other content creators on the go.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.

The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
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No photo available
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
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No photo available
Score 8 out of 10
Vetted Review
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Likelihood to Recommend

Great for creating company documentation and/or manuals. Being able to create spaces makes organizing your wiki easier. It is better than many free or cheap/open-source alternatives where you would have to do a lot more work to create something similar. Having add-ons for further features is excellent.
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No photo available
Score 10 out of 10
Vetted Review
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Likelihood to Recommend

The Service Desk utilizes the Confluence sections where access has been granted for customer visibility so that when they are looking to submit a ticket, it gives recommended solutions prior to submitting the ticket. Also, from the agent side on the Service Desk, they will be giving a few possible solution documents to the ticket in question. We have not built out our documentation that much, but I can see this being EXTREMELY helpful for troubleshooting tickets.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Atlassian Confluence is great as a central place to take and store meeting notes. It's also very nice because multiple people can edit the same page at the same time. It is also a fantastic place to store project status information to make it easily accessible to many people. We find that because Confluence is so easy to use that our employees are much better at creating documentation and keeping it up to date.
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No photo available
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Organizations that are fast-growing and/or geographically dispersed would benefit from Atlassian Confluence. Where things move quickly, it's helpful to have all processes and systems documented so new hires and other teams do not have to rely on individual people passing the information along. They can find everything they need in Confluence.
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Chris Snelling, CFA profile photo
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Confluence works well in a system where a lot of people are collaborating. It keeps everything organized and is located in one easy to access location. It is ideal for working on projects together. Especially projects that require information sharing. Compared to email communication, Confluence holds the information from all users. This is compared to using traditional file folders and email, whereby there are access issues and not all information is shared or searchable.
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Joshua Pekar profile photo
Score 6 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Confluence can link to Jira and be utilized as part of your project management solution. I think if you are using Jira this application may make sense to utilize for tracking all important details. However, I haven't seen other projects that have a connection to Jira to say that this is the best product available. With big projects, the document trail seems to be a little messy.
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Rounak Jangir profile photo
Score 9 out of 10
Vetted Review
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Likelihood to Recommend

If you want to write something down-- it may be design flow, project document or something else-- Atlassian Confluence is just the best option to use. It has lots of plugins available like Gliffy and Codeblock, which makes your doc more clean. Outside this scenario, I think it is not well-suited. One more thing-- it is too costly to use it on your own.
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Johnny Stevens profile photo
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

If you are looking for a CMS-style, text to web document system, and you don't have access to Google, then Confluence is a viable option. Its tight integration to JIRA makes it more useful than Google in our scenario, although I often wonder if we would do ourselves a favor and write some Google Scripts to tighten that end of the integration and drop Confluence.
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Clay Horste profile photo
Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

We use Atlassian Confluence to organize our software development and IS teams. We use it for meeting agendas, documenting software releases, documenting server updates, policies, procedures. We don't, however, use it for documenting software development requirements or for documenting QA test cases. Confluence feels like it could go the extra steps and provide a good place for documenting the actual creation of software, but we still end up going to other vendors for those items.
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Ammar Aldaffaie profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

If you ever need a site where you can share knowledge and maintain documentation, this is one of the best options. You might have heard of SharePoint, which is similar in a lot of ways. Confluence is very modern and flexible. This is great if you have a team of developers who need to document their process and use of the software or provide documentation to agents.
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Feature Scorecard Summary

Task Management (54)
7.9
Gantt Charts (12)
7.7
Scheduling (21)
7.0
Workflow Automation (38)
7.6
Mobile Access (49)
7.6
Search (63)
7.5
Visual planning tools (52)
7.7
Chat (15)
6.4
Notifications (64)
8.4
Discussions (60)
8.3
Surveys (15)
7.0
Internal knowledgebase (58)
8.9
Integrates with GoToMeeting (3)
6.0
Integrates with Gmail and Google Hangouts (7)
8.9
Integrates with Outlook (10)
9.3
Versioning (53)
9.0
Video files (36)
7.7
Audio files (33)
8.3
Document collaboration (61)
8.7
Access control (59)
8.7
Advanced security features (43)
8.6
Integrates with Google Drive (23)
7.5
Device sync (24)
8.2

About Confluence

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features
Has featureTask Management
Does not have featureGantt Charts
Does not have featureScheduling
Has featureWorkflow Automation
Has featureMobile Access
Has featureFile tracking
Has featureTagging
Has featureSearch
Has featureIntegrates with other Project Management Tools
Has featureVisual planning tools
Communication Features
Does not have featureChat
Has featureStatus updates and activity feed
Has featureNotifications
Has featureComments and feedback
Has featureDiscussions
Has featureUser directory and online status
Has featureSharing and privacy
Does not have featureSurveys
Has featureInternal knowledgebase
Does not have featureIntegrates with Skype
Does not have featureIntegrates with GoToMeeting
Does not have featureIntegrates with Gmail and Google Hangouts
Does not have featureIntegrates with Outlook
File Sharing & Management Features
Has featureVersioning
Has featureDocument files
Has featureImage files
Has featureVideo files
Has featureAudio files
Has featureDocument collaboration
Has featureShared folders
Has featureAccess control
Has featureAdvanced security features
Has featureIntegrates with Google Drive
Does not have featureIntegrates with SharePoint
Has featureDevice sync
Has featureWeb interface
Has featureFile change notifications
Has featureSimultaneous editing

Confluence Integrations

MS SharePoint, Microsoft Office 365, Gliffy, JIRA Software, Jira Service Desk, Google Drive, Box, Bitbucket, GitHub, Slack, Salesforce Einstein Analytics (formerly Wave Analytics)

Confluence Competitors

Microsoft Yammer, MS SharePoint, Micro Focus Vibe, Socialtext, Traction TeamPage, OpenText Enterprise Content Manamagement (ECM), HCL Notes (formerly from IBM)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Confluence Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Confluence Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No