Confluence

Confluence

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.2 out of 100
Top Rated
Atlassian Confluence

Overview

Recent Reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features

Access control (97)

8.8
88%

Notifications (102)

8.6
86%

Document collaboration (99)

8.5
85%

Search (102)

7.8
78%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 per month

Features Scorecard

Project Management

7.5
75%

Communication

8.0
80%

File Sharing & Management

8.3
83%

Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Video

Confluence in (roughly) 60 seconds

Confluence Integrations

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

How much does Confluence cost?

Confluence starts at $10.

What is Confluence's best feature?

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

Who uses Confluence?

The most common users of Confluence are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 121)
Companies can't remove reviews or game the system. Here's why
Nicholas Wade | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
I have worked in large companies where they have been overwhelmed by the various confluence sites. At the end of the day, document control has to be much better. Give confluence to developers and they run riot with half-completed pages or out-of-date material and very quickly the sites become a nightmare to administer. I would not recommend confluence where you have a serious library of documentation to maintain.
Hari kapse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Integrations Users can integrate applications into Confluence either through templates created by other applications or through other Atlassian products. Users also tend to integrate their Jira software with Confluence for streamlined project management. Integrating applications with Confluence can help users centralize and simplify project planning. [Enterprise-Grade] SecurityUse the popular Atlassian tool and feel comfortable uploading your files and personal information to the public. Confluence features [enterprise-grade] security across entire organizations.
Oleksandr Tsapenko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence [is] best suit[ed] for teams that already use some collaboration tools and requires shared working space that can track changes done by team members but still need more advanced collaboration space. Or for those teams which already use some of Atlassian products and requirers ease of integration.
Benoît Desroches | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is well suited for any team that needs a tool to store and share information between people. There are also different privilege options that can be configured to maintain privacy or make sure some people can't edit a specific page or Confluence space.
December 01, 2021

Confluence on info

Miko Mikaela Garcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Confluence is well suited to share knowledge on specific processes for new hires and for colleagues within the same department. It may not be suitable for interdepartmental information sharing since it can be overwhelming for those unfamiliar with certain applications. It's more suited for those with basic prior knowledge of most things.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Confluence has been a very handy tool for organizing and adding new content to the knowledge base of my team. It works fantastic for an organization that has adopted and matured the SCRUM methodology. Creating pages to inform new employees about what they need to know is what we have done great. Again the tool can work for start-ups but I believe it's stronger for larger companies.
Score 9 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence is very well suited for documentation surrounding issues or items within other Atlassian products as well as overall internal product documentation. It is not suited for documentation that is intended for an external audience or even internal people who are not member of the workspace or project since the documents would have to be downloaded and delivered through some other means.
Bill Kratzer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
While Confluence may not be perfect, it has long been the gold standard for enterprise wiki software. Its enterprise security model, its support for a wide array of content plug-ins, and its relative ease of use make it a winner for any technical organization. Nothing beats the model of using a wiki to connect and manage your content. And Confluence does a great job of supporting this mission-critical job for most modern organizations.
Brandon Patton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
If you're looking for a wiki solution that is either internal or shared with trusted parties, Confluence is well designed as an enterprise-level product for that project. It shines best as a company wiki and document collaboration tool - allowing multiple users to edit a page in real-time at the same time (similar to Google Docs). Permissions can be set at the page level or space level to further enhance a user's ability to find content relevant to them.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ideal for
  • DevOps documentation
  • Project management documentation
  • Meeting minutes allowing anyone access
  • Shared agendas for meeting
  • Comment and markup of resources
Note that confluence isn’t a file server, it’s a system designed as an intranet and central repository of resources
Score 9 out of 10
Vetted Review
Verified User
Review Source
I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Sushant goyal | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Atlassian confluence is very well suited with mid and large organisations where there can be many teams scattered over world and every team requires same set of documents. So with help of confluence it can be easily achieved.
I will not recommended confluence for those organisations who do not have any heavy documentations to share or small team as it can be solved with mails also.
Binoy Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you're looking to build a tightly integrated suite of documentation, code management, and task management, [Atlassian] Confluence will do a great job and serving the documentation piece of the puzzle. Through short code/actions, you can easily link in-work tickets and on the Jira side of things, you can easily point to documentation to help finish a task. We've done this on a couple of large projects with success. For a general Wiki, it may be a little bit too much infrastructure, and the system may cause you to create too many documents which leads to an organizational hassle.
Normand Whitehead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
When you need fast updates and a one stop area to glance at priorities and new stuff on a project, Atlassian Confluence is a great tool. It is fast and easy to consult and provides many features that are helpful, such as the use of quick templates. Might be more user-friendly and intuitive.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Confluence makes an excellent WIKI for internal usage and is especially useful for disseminating SOPs or position specific knowledge bases. In our usage we operate multiple call centers in addition to our dev/marketing focus. Confluence lets supervisors and management build knowledge repositories that is position specific and restrict access based on permissions. For our IT team, Confluence is a useful/easy way to create knowledge dumps, upload and manage technical documents, and even store things like backup decryption keys etc. etc.
Raman Ahuja | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is primarily suited for medium to large organizations where departments are replicated across geographies. This makes it difficult and imperative at the same time for teams on one geography to know what work is being done by the teams in other geographies. This avoids doing the same work again and enables collaboration when multiple teams are facing the same problem.
Score 10 out of 10
Vetted Review
Verified User
Review Source
With all its limitations, I would recommend using Confluence to pretty much every organisation that requires a tool for advanced documentation control. By default, it is a software for team collaboration, but it can in fact do way more than just that. With just a little extra effort, you can implement integration with your existing Jira instance, implement documents templates, share and collaborate with your colleagues when creating complex documentation pages.
Jeff Tillett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence is well suited to any team. It is miles easier to configure, build content, and consume content than primary competitors such as SharePoint.

[Atlassian] Confluence makes it much easier to have fancy layouts and consistent documentation through excellent "macros" and templates. The overall system is so intuitive and easy to use, that there is little room to rationally spend time assessing any other solution.

Confluence would be less appropriate for a team that does not require long lived documentation or memorialization of decisions/projects. It would also not make sense for a team that wishes to keep information locked up and away from others, as the tool is more focused on making it easy to share information and be transparent about work and ideas.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Documenting meeting notes and action items to take away from the meeting. Assigning who is accountable to each action item and sharing those meeting notes with the team is very easy.

After several months of use, if you have not well ordered your meeting notes section and titled the page clearly, it will be a real pain to go back and try to find the details of those meeting notes. Searching in Atlassian Confluence if all you have is a rough idea on the page name or general section and that section contains a few hundred pages....not so nice.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is well suited for teams that are cross-functional, lean, and autonomous that need quick access to a lot of material that might not necessarily live within their specific business unit. If your organization is ran in silos with very clear ownership of materials and documents then this might not be as useful of a tool.
Daniel Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is well suited in a scenario where a company aims to build sufficient workspaces and bring collaboration among the staff in order to double their productivity. The platform will organize and streamline the way you work and bring technology into the way you work thus enhancing your workflow and productivity.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is a very well rounded Wiki and way more modern than the old style wikis where you had to learn ther markup language in order to style your site. Atlassian Confluence comes with a WYSIWYG editor so even less skilled personnel can create articles quickly. The media-management is super easy, too, thanks to drag and drop capabilities.
As with many WYSIWIG editors they can get a bit teadious if you have special needs.