1. Home
  2. Collaboration Tools
  3. Confluence Reviews

Confluence Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
1009 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.0 out of 100
Top Rated

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2020
Show Filters 

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Show All Filters
Filtered By:

Reviews (1-25 of 82)

Anonymous | TrustRadius Reviewer
April 30, 2020

Great!

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

  • Centralizing business knowledge.
  • Helping to ensure staff have a central platform for training/resources.
Read this authenticated review
Steven Carmean | TrustRadius Reviewer
October 05, 2019

Associate DevOps' year long approach at Confluence

Steven Carmean
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you are looking for a scalable solution for confidential notes, knowledge, or for a place to throw a general memo, then Confluence is a great system.
This system carries quite a cost to it, so if you aren't willing to fork out the funding or if you don't have a large enough user base (I'd recommend at least 500 active users), then there are alternative solutions that are rather effective such as Sharepoint or a Gsuite equivalent.
Read Steven Carmean's full review
Bailey Troutt | TrustRadius Reviewer
September 30, 2019

Stunning project management with Confluence

Bailey Troutt
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Atlassian
Confluence is the best project management software for each and every type of
organization regardless of their size and working resources. Moreover, this
product is beneficial enough to make my work history at a safe place for longer
period of time. I would definitely recommend it to others to take benefit out of it.



Read Bailey Troutt's full review
Michael Gibson | TrustRadius Reviewer
September 30, 2019

Powerful tool with no design inspiration

Michael Gibson
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

We find it can be a good "knowledge base" for projects and ideas. You can load up process ideas and finalised processes easily, documents, tables for marking off progress. I personally find the design and styling uninspiring and I think that is why usage in the team is lower than I would like.
Read Michael Gibson's full review
Kaleb-John Loo | TrustRadius Reviewer
September 24, 2019

Simplicity at its core

Kaleb-John Loo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Atlassian Confluence is well suited for managing a knowledge base for an organization. It is easy to search for information that one may need about a particular project or subject. It is, however, more of a wiki and less of a document management platform, so if there is a need to manage heavy documents, then this may not suit that need.
Read Kaleb-John Loo's full review
Hilary Hobbs | TrustRadius Reviewer
September 15, 2019

Confluence Great for Large Companies

Hilary Hobbs
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Large companies would do well with Confluence. Small companies who don't need broad communication would be wasting money. It's hard to get important info easily accessed with larger companies, and Confluence allows that information to be readily available to anyone who needs it, regardless of position.
Read Hilary Hobbs's full review
Viktor Mulac | TrustRadius Reviewer
August 13, 2019

Great tool for content creation in teams

Viktor Mulac
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Very good support for all main scenarios such as team collaboration on documents, organization of work and tracking the progress. It provides a clean, nice view of the actual version of documents of any kind, including graphics, schemes, and diagrams, etc. Supports mobile devices with a responsive interface, allowing us to keep in touch with other content creators on the go.
Read Viktor Mulac's full review
Anonymous | TrustRadius Reviewer
October 04, 2019

Atlassian Confluence - Easy and Intuitive Knowledge Sharing

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.

The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
Read this authenticated review
Anonymous | TrustRadius Reviewer
September 17, 2019

Atlassian's successful try on knowledge and document management

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
Read this authenticated review
Anonymous | TrustRadius Reviewer
December 17, 2019

A Major Organizational Value-Add If your Culture is Right

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Confluence allowed our Marketing Department to share things like workflows, best practices, templates, and meeting agendas. This facilitated any of us knowing what the others did, and how to back them up in cases of absence, as well as providing intellectual continuity with former employees, who's work persisted in Confluence beyond their dates of employment.

I would NOT recommend Confluence for offices that struggle with QA or employee motivation, as it is very easy to not record your work or new developments in Confluence. It requires an intentional work culture and a core of power users who are handy with organization and can take lead on visioning.

Read this authenticated review
Anonymous | TrustRadius Reviewer
October 04, 2019

Confluence for great documentation of your projects and company

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Great for creating company documentation and/or manuals. Being able to create spaces makes organizing your wiki easier. It is better than many free or cheap/open-source alternatives where you would have to do a lot more work to create something similar. Having add-ons for further features is excellent.
Read this authenticated review
Anonymous | TrustRadius Reviewer
September 20, 2019

Atlassian Confluence is a great tool for documentation and integration into Jira Service Desk and Software apps

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

The Service Desk utilizes the Confluence sections where access has been granted for customer visibility so that when they are looking to submit a ticket, it gives recommended solutions prior to submitting the ticket. Also, from the agent side on the Service Desk, they will be giving a few possible solution documents to the ticket in question. We have not built out our documentation that much, but I can see this being EXTREMELY helpful for troubleshooting tickets.
Read this authenticated review
Anonymous | TrustRadius Reviewer
September 17, 2019

Atlassian Confluence makes documentation fun again!

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Atlassian Confluence is great as a central place to take and store meeting notes. It's also very nice because multiple people can edit the same page at the same time. It is also a fantastic place to store project status information to make it easily accessible to many people. We find that because Confluence is so easy to use that our employees are much better at creating documentation and keeping it up to date.
Read this authenticated review
Anonymous | TrustRadius Reviewer
September 14, 2019

Confluence is a must-have in growing companies

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Organizations that are fast-growing and/or geographically dispersed would benefit from Atlassian Confluence. Where things move quickly, it's helpful to have all processes and systems documented so new hires and other teams do not have to rely on individual people passing the information along. They can find everything they need in Confluence.
Read this authenticated review
Joshua Pekar | TrustRadius Reviewer
April 02, 2019

User for collaboration with IT on HR Projects

Joshua Pekar
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Confluence can link to Jira and be utilized as part of your project management solution. I think if you are using Jira this application may make sense to utilize for tracking all important details. However, I haven't seen other projects that have a connection to Jira to say that this is the best product available. With big projects, the document trail seems to be a little messy.
Read Joshua Pekar's full review
Anonymous | TrustRadius Reviewer
May 07, 2019

Confluence a nice addition to JIRA software

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Highly likely to recommend especially if IT organization is using JIRA. They work well together and it can be a good replacement for SharePoint if you are using that for housing requirements on IT projects. Easy to work with support team when issues do come up, create a ticket and response time is very good.
Read this authenticated review
Chris Snelling, CFA | TrustRadius Reviewer
December 08, 2018

A Good Collaboration and Information Management Tool

Chris Snelling, CFA
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Confluence works well in a system where a lot of people are collaborating. It keeps everything organized and is located in one easy to access location. It is ideal for working on projects together. Especially projects that require information sharing. Compared to email communication, Confluence holds the information from all users. This is compared to using traditional file folders and email, whereby there are access issues and not all information is shared or searchable.
Read Chris Snelling, CFA's full review
Rounak Jangir | TrustRadius Reviewer
December 14, 2018

Just amazing tool for documentation

Rounak Jangir
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you want to write something down-- it may be design flow, project document or something else-- Atlassian Confluence is just the best option to use. It has lots of plugins available like Gliffy and Codeblock, which makes your doc more clean. Outside this scenario, I think it is not well-suited. One more thing-- it is too costly to use it on your own.
Read Rounak Jangir's full review

Confluence Scorecard Summary

Likelihood to Recommend (1009)
8.0
Likelihood to Renew (15)
10.0
Usability (9)
8.5
Availability (2)
10.0
Performance (4)
9.7
Support Rating (41)
8.5
Implementation Rating (2)
9.0
Product Scalability (1)
10.0

Feature Scorecard Summary

Task Management (56)
8.3
Gantt Charts (12)
7.9
Scheduling (21)
7.1
Workflow Automation (39)
7.6
Mobile Access (50)
7.8
Search (65)
7.8
Visual planning tools (53)
7.9
Chat (15)
6.4
Notifications (66)
8.8
Discussions (62)
8.4
Surveys (15)
7.0
Internal knowledgebase (60)
9.1
Integrates with GoToMeeting (3)
6.0
Integrates with Gmail and Google Hangouts (7)
9.2
Integrates with Outlook (10)
9.6
Versioning (55)
9.0
Video files (38)
7.8
Audio files (35)
8.3
Document collaboration (63)
9.0
Access control (61)
8.9
Advanced security features (44)
8.9
Integrates with Google Drive (24)
7.7
Device sync (24)
8.0

About Confluence

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.
Categories:  Document Management,  Enterprise Content Management,  Help Authoring,  Knowledge Management,  Collaboration

Confluence Features

Project Management Features
Has featureTask Management
Does not have featureGantt Charts
Does not have featureScheduling
Has featureWorkflow Automation
Has featureMobile Access
Has featureFile tracking
Has featureTagging
Has featureSearch
Has featureIntegrates with other Project Management Tools
Has featureVisual planning tools
Communication Features
Does not have featureChat
Has featureStatus updates and activity feed
Has featureNotifications
Has featureComments and feedback
Has featureDiscussions
Has featureUser directory and online status
Has featureSharing and privacy
Does not have featureSurveys
Has featureInternal knowledgebase
Does not have featureIntegrates with Skype
Does not have featureIntegrates with GoToMeeting
Does not have featureIntegrates with Gmail and Google Hangouts
Does not have featureIntegrates with Outlook
File Sharing & Management Features
Has featureVersioning
Has featureDocument files
Has featureImage files
Has featureVideo files
Has featureAudio files
Has featureDocument collaboration
Has featureShared folders
Has featureAccess control
Has featureAdvanced security features
Has featureIntegrates with Google Drive
Does not have featureIntegrates with SharePoint
Has featureDevice sync
Has featureWeb interface
Has featureFile change notifications
Has featureSimultaneous editing

Confluence Integrations

MS SharePoint, Microsoft Office 365, Gliffy, Jira Software, Jira Service Desk, Google Drive, Box, Bitbucket, GitHub, Slack, Salesforce Einstein Analytics (formerly Wave Analytics)

Confluence Competitors

Microsoft Yammer, MS SharePoint, Micro Focus Vibe, Socialtext, Traction TeamPage, OpenText Enterprise Content Manamagement (ECM), HCL Notes (formerly from IBM)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Confluence Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Confluence Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No