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Confluence

Confluence

Overview

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

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Recent Reviews

TrustRadius Insights

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Document collaboration (104)
    9.0
    90%
  • Access control (102)
    8.7
    87%
  • Notifications (107)
    8.1
    81%
  • Search (107)
    6.7
    67%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Confluence-Demo: Unterseiten bis in beliebige Tiefe anlegen

YouTube

Atlassian Confluence 101 - Delete and Restore a Page

YouTube

Atlassian Confluence 101 - Organize Pages

YouTube

Sibling Tabs User Macro for Atlassian Confluence

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.1
Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.8
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.9
Avg 8.1
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Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Confluence starts at $10.

Microsoft Yammer, Microsoft SharePoint, and OpenText Vibe are common alternatives for Confluence.

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

The most common users of Confluence are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(2132)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be an effective solution for various use cases across departments and teams. For example, Confluence serves as a central document system for product owners and product management, storing important project documents and related information. It is also used as an internal Wikipedia and knowledge base, providing how-to guides, descriptions, and tracking project status.

Confluence plays a crucial role in facilitating communication and coordination within organizations. It helps teams effectively share knowledge, onboard new employees, and provide assistance to other teams by finding configuration files and debugging information. Many users appreciate its ability to document procedures and information in an easily accessible way, creating a centralized repository for organizational documentation.

With its wide range of features, Confluence is utilized for collaboration, project management, process and quality management, and knowledge management. It enables teams to coordinate tasks more easily, ensuring everyone has access to the necessary information. The software is also valued by IT departments as a knowledge base and internal web space. Additionally, it serves as a valuable agile tool for custom development services, providing a centralized place for documentation and integration with other tools.

Overall, Atlassian Confluence offers a robust platform for enhancing teamwork and knowledge sharing within organizations. Its versatility makes it suitable for various industries and departments, improving communication, productivity, and information accessibility.

Users recommend using Confluence for creating, storing, and retrieving business-critical resources. They suggest using Confluence for documentation work, especially in an agile project management environment. Users find Confluence to be a great tool for remote teams to work together and increase efficiency. They also recommend it for team collaboration and seamless project work. Users suggest using Confluence to eliminate communication gaps and improve visibility and backtracking. They think Confluence is excellent for sharing information and integrating with other tools. Additionally, reviewers recommend Confluence for workplaces with flexible schedules and remote working. They suggest considering Confluence when using other Atlassian tools for excellent integration. Users recommend using Confluence for team development documentation and any type of organizational documentation needs. They find Confluence easy to use and believe it makes documentation fun and easier to record. Users suggest using Confluence along with Jira for the best experience. They also recommend establishing a system for creating neat Confluence pages. Users suggest considering Confluence if already using the Atlassian suite but mention the need for improvements in integrations and editing abilities. Additionally, users recommend Confluence only if using Jira, as it may save money compared to other options. However, they suggest considering other options if complicated needs are required.

Attribute Ratings

Reviews

(1-25 of 125)
Companies can't remove reviews or game the system. Here's why
Oleksandr Tsapenko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Atlassian Confluence across [the] whole organization and it's a standard tool for project documentation storing. One of the biggest values of which Atlassian Confluence brings to our company is that you can manage all access and edit rights to your documents from a single console or even grant access for customers if needed. The other big advantage is that Atlassian Confluence [has] deep integration with other tool[s] like Jira and Miro so you can easily share content between them.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is the central repository of knowledge. Everything from scripts for new employee setup, to Team organization, and even project progress are all in one place. Personal notes and tips and tricks are also common to find. Because it is the central repository it has been broken up into sections for different parts of the company. This has issues because many of the sections are difficult to figure out what they were called, but beneficial because it is easy to link across departments.
Score 10 out of 10
Vetted Review
Verified User
We've been working with Confluence for years to create the material for all the processes involved on the account, all the documentation has been included on this. So when there is a new teammate it has to be based on all the documentation created for every step on the process and the organization skills on the page are amazing so you can categorize every topic in order. Also is really easy to navigate.
Score 8 out of 10
Vetted Review
Verified User
We use Atlassian Confluence for knowledge management. If a developer is working on a feature and wants to share the technical details or non-technical details about that feature he can create a confluence page for that so that other stack holders can go there to understand the work. Also, let's say I am another developer who made some changes to the existing feature then I can go and edit the page with the latest information. If I am new and want to understand a particular feature, I can search for it on Atlassian Confluence. So it helps to gain knowledge about the product functionalities and get an idea of the logic when working with the legacy code.
Score 10 out of 10
Vetted Review
Verified User
We use Confluence as our main source of documentation. We use it from creating documents that contain tables of data. We use it for creating design documentation. We use it for creating operational documentation. It has good search capabilities and it's easy to create simple to use navigation. It also has capabilities that allow you to be notified of changes to the documentation.
Score 10 out of 10
Vetted Review
Verified User
Atlassian Confluence has been a great way for my team and I to organize our ticketing queue, project management, and integration with Salesforce through custom APIs. The problem we were facing was that a lot of work was being done through Slack. We needed a better way to track the work that was being done to ensure SLAs were met and scalability was approachable.
Abhishek Nandi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We at our organization use confluence for managing all the research documentation,designs,page updates,development updates,calculations on the topics,developed code histories,quarter plans and multiple time to time handover records.
It addresses the local documentation,access issues.Easy sharing documents with team filters, login safety, data privacy.
Its interface gives the option to Auto select title content,standard headings in the paragraph options. Status highlight options.
Its a part of the documentation life in the organzation.
Chris Hyde, MIS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Confluence increasingly throughout our entire company. I manage our Test Engineering team and I was the first leader to really utilize Confluence to the best of its ability. We had all this knowledge in everyone's heads that needed to be documented. You know, the "bus factor." Utilizing Confluence for this has rapidly increased the knowledge sharing across our team and teams. Also, it's much faster to onboard new employees when you can direct them to your library of documentation and how-tos!
Nicholas Wade | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Confluence for the Cloud cannot handle numbered lists well – it resets the sequence to 1 if you have other items such as a table or certain apps (such as /note) or similar included in the list. This is a major drawback if you have complex procedures to create. Don’t be fooled. Confluence is actually very, very expensive to own. The Marketplace apps are seemingly very cheap - even free, however, if you have a large user base, that £5 per app is automatically multiplied by the number of users, in my case the company has some 500 users, which represents some considerable investment, especially if you want the app to do something pretty basic. The included apps look like a good deal, that is until you start using them. These apps have not all been developed with love and care (or decent supporting documentation) and turn out to be inflexible, and format themselves according to how the developer has designed them. Plus, the apps are really not all that proficient. The styles are limited to what THEY consider you will use - which personally, I don't like. Their spell checker is inaccurate for the UK market. If you've been using the old template they now have a new one and upgrading existing documents may not always work. All requests for enhancements are handled by Developers and if your request falls under a certain number of 'likes' then you can forget having the enhancement - as is the case with the numbered lists (2 years and no improvement). The page layouts are restricted to their idea of what columns of information should look like and there is little flexibility. Changing the column widths is poorly implemented to using their presets which do not always suit. You can't include anything other than videos or photos (graphics) unless you purchase an app - useless for say using Excel Tables are 'clunky' to work with. There is none of the functionality you would expect from a more proficient word processor such as Word - forget such items as search and replace Overall, if I were to choose again, I would not use Confluence for anything more than a form of a notebook.
February 16, 2022

Confluence at a glance

Score 8 out of 10
Vetted Review
Verified User
Atlassian Confluence is currently used in the company for documentation. The roadmaps, technology, architecture, etc are documented in confluence. Atlassian Confluence provides nice templates for the creation of various artifacts. It has nice integration with the Jira Stack.
Hari kapse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Confluence is a collaboration wiki tool used to help our teams to collaborate and share knowledge efficiently. With confluence, we can capture project requirements, assign tasks to specific users, and manage several calendars at once with the help of [the team] There is a great deal of content in most corporate wikis. Understanding which pages are the ones you need to complete a process or solve a problem is not always apparent. It often takes several searches and parsing through the results to find what you think is the right content. We have always [had] issues for centrally [managing] all wikis and team info along with all required data and collaboration with other automation tools along with we can get the maximum output and confluence having all the required parameters and smooth working while best speed and easy to use approach
December 01, 2021

Confluence on info

Miko Mikaela Garcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's used as a wiki of shared knowledge amongst team members of the same department. It is used as a handbook for new hires and a refresher for those who need to take over a colleague's task if they're out of the office.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
[Atlassian] Confluence helps different divisions to maintain and organize information about Software Products we develop or just to create our own reliable source of [information]. It's the best ally when it comes to developing an onboarding process for new hires, it helps to create a comprehensive page that contains all the basics for the new developers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using [Atlassian] Confluence across several departments within the organization, but not across the entire organization. It allows us to keep our documentation related to Jira issues in one easily accessible place that directly ties into our Jira projects, which keeps us well organized and makes it more convenient to keep documentation up to date.
Bill Kratzer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Confluence has been our standard company tool for years to capture, organize, share, and discover knowledge. Confluence is used by the entire company but enjoys high utilization with the technical software engineering teams. Confluence ensures that product architectures, partner integrations, and customer projects are fully and accurately documented. Confluence is also used externally to share common customer documentation, online help, and integration specifications to our product's platform. Confluence is the ideal tool for sharing structured and connected content both inside and outside of the company.
Brandon Patton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use Confluence as our primary document collaboration repository - everything from meeting notes, status updates, how-to documentation, business processes, etc are all stored inside Confluence. This allows for anyone in the company to obtain access to meeting information and policies from a central, easy to navigate system. Every team within the company has their own 'space' within Confluence to format and design how their team operates within Confluence. The amount of data we moved from various Word documents and PDFs has been staggering.
Ky Powell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
[Atlassian] Confluence is used across some departments within the company. Its primary purpose is to be a "knowledge hub" for content, information, training, etc for our teams. It's the go to place for resources about the product, metrics or to link out to various other resources (google docs, applications, etc).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're using [Atlassian] Confluence as a repository for internal documentation and engineering documentation. It's used across the whole company but mostly our developers and engineers are using it on a regular basis. [Atlassian] Confluence addresses the challenges of keeping an organization's documentation in one neat place that's easily accessible.
Sushant goyal | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Atlassian confluence is used in whole organisation across various departments and at all levels.
It is used in sharing documentation ,sops, dashboards,excel sheet etc with concerned teams or person.
Atlassian confluence solves the main problem of storing and accessing the documents from single source instead of creating copies to store as archives.
If some changes are there in any documents we use to create multiple copies to store everywhere. But after using confluence it is uploaded in single link and everyone can reach out to it. Thus saving time
Also saving money to setup same method of accessing and storing documents.
Binoy Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
[Atlassian] Confluence is being used by our organization across all departments and trams. [Atlassian] Confluence is great for helping our company maintain all documentation, standard procedures, etc. We have a lot of different technologies that we use, so it is great to keep everyone on the same page and house all of these standards.
Normand Whitehead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is used across the company, within several locations. Atlassian Confluence is an easy tool to use and connects several teams across the whole organisation. It addressed several communication backlogs and created a more convivial area to share quickly and efficiently updates on projects and steps to follow.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence was originally used in conjunction with Atlassian's other primary project -JIRA- as a collaborative workspace which fed into JIRA for project management and oversight. It was originally used by our whole organization from creative to dev to PMS etc but we found that the structure and integrations were too limiting to be used so broadly. Primarily it wasn't conducive to a dev workflow with PM oversight. As such we have branched out to using other products as a more collaborative workspace while using Confluence more as knowledge dump as well as various wikis for different departments.
Raman Ahuja | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is used by entire organization across departments and geographies. Atlassian Confluence primarily acts as a central repository for all the knowledge that exists in the organization. The information is well organized in terms of pages and spaces and Atlassian Confluence acts as the first place to search whenever anyone is looking for the information. So it avoids reinventing the wheel by allowing to check if similar work has been done by some other team in some other geography which can be adapted or used as such.
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