Confluence

Confluence

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Top Rated
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Score 8.2 out of 100
Top Rated
Atlassian Confluence

Overview

Recent Reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features

Access control (97)

8.8
88%

Notifications (102)

8.6
86%

Document collaboration (99)

8.5
85%

Search (102)

7.8
78%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 per month

Features Scorecard

Project Management

7.5
75%

Communication

8.0
80%

File Sharing & Management

8.3
83%

Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Video

Confluence in (roughly) 60 seconds

Confluence Integrations

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

How much does Confluence cost?

Confluence starts at $10.

What is Confluence's best feature?

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

Who uses Confluence?

The most common users of Confluence are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 120)
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Nicholas Wade | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
Confluence for the Cloud cannot handle numbered lists well – it resets the sequence to 1 if you have other items such as a table or certain apps (such as /note) or similar included in the list. This is a major drawback if you have complex procedures to create. Don’t be fooled. Confluence is actually very, very expensive to own. The Marketplace apps are seemingly very cheap - even free, however, if you have a large user base, that £5 per app is automatically multiplied by the number of users, in my case the company has some 500 users, which represents some considerable investment, especially if you want the app to do something pretty basic. The included apps look like a good deal, that is until you start using them. These apps have not all been developed with love and care (or decent supporting documentation) and turn out to be inflexible, and format themselves according to how the developer has designed them. Plus, the apps are really not all that proficient. The styles are limited to what THEY consider you will use - which personally, I don't like. Their spell checker is inaccurate for the UK market. If you've been using the old template they now have a new one and upgrading existing documents may not always work. All requests for enhancements are handled by Developers and if your request falls under a certain number of 'likes' then you can forget having the enhancement - as is the case with the numbered lists (2 years and no improvement). The page layouts are restricted to their idea of what columns of information should look like and there is little flexibility. Changing the column widths is poorly implemented to using their presets which do not always suit. You can't include anything other than videos or photos (graphics) unless you purchase an app - useless for say using Excel Tables are 'clunky' to work with. There is none of the functionality you would expect from a more proficient word processor such as Word - forget such items as search and replace Overall, if I were to choose again, I would not use Confluence for anything more than a form of a notebook.
February 16, 2022

Confluence at a glance

Score 8 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is currently used in the company for documentation. The roadmaps, technology, architecture, etc are documented in confluence. Atlassian Confluence provides nice templates for the creation of various artifacts. It has nice integration with the Jira Stack.
Hari kapse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Confluence is a collaboration wiki tool used to help our teams to collaborate and share knowledge efficiently. With confluence, we can capture project requirements, assign tasks to specific users, and manage several calendars at once with the help of [the team] There is a great deal of content in most corporate wikis. Understanding which pages are the ones you need to complete a process or solve a problem is not always apparent. It often takes several searches and parsing through the results to find what you think is the right content. We have always [had] issues for centrally [managing] all wikis and team info along with all required data and collaboration with other automation tools along with we can get the maximum output and confluence having all the required parameters and smooth working while best speed and easy to use approach
Oleksandr Tsapenko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Atlassian Confluence across [the] whole organization and it's a standard tool for project documentation storing. One of the biggest values of which Atlassian Confluence brings to our company is that you can manage all access and edit rights to your documents from a single console or even grant access for customers if needed. The other big advantage is that Atlassian Confluence [has] deep integration with other tool[s] like Jira and Miro so you can easily share content between them.
Benoît Desroches | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is mainly used to store and share information among different teams. It can be meeting notes, documentation or even process. The fact that every webpage has its own URL makes it easy to share information with other people. Furthermore there are some convenient built-in features inside Atlassian Confluence such as a tight integration with Jira.
December 01, 2021

Confluence on info

Miko Mikaela Garcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's used as a wiki of shared knowledge amongst team members of the same department. It is used as a handbook for new hires and a refresher for those who need to take over a colleague's task if they're out of the office.
Score 10 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence helps different divisions to maintain and organize information about Software Products we develop or just to create our own reliable source of [information]. It's the best ally when it comes to developing an onboarding process for new hires, it helps to create a comprehensive page that contains all the basics for the new developers.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using [Atlassian] Confluence across several departments within the organization, but not across the entire organization. It allows us to keep our documentation related to Jira issues in one easily accessible place that directly ties into our Jira projects, which keeps us well organized and makes it more convenient to keep documentation up to date.
Bill Kratzer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Confluence has been our standard company tool for years to capture, organize, share, and discover knowledge. Confluence is used by the entire company but enjoys high utilization with the technical software engineering teams. Confluence ensures that product architectures, partner integrations, and customer projects are fully and accurately documented. Confluence is also used externally to share common customer documentation, online help, and integration specifications to our product's platform. Confluence is the ideal tool for sharing structured and connected content both inside and outside of the company.
Brandon Patton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use Confluence as our primary document collaboration repository - everything from meeting notes, status updates, how-to documentation, business processes, etc are all stored inside Confluence. This allows for anyone in the company to obtain access to meeting information and policies from a central, easy to navigate system. Every team within the company has their own 'space' within Confluence to format and design how their team operates within Confluence. The amount of data we moved from various Word documents and PDFs has been staggering.
Ky Powell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence is used across some departments within the company. Its primary purpose is to be a "knowledge hub" for content, information, training, etc for our teams. It's the go to place for resources about the product, metrics or to link out to various other resources (google docs, applications, etc).
Score 9 out of 10
Vetted Review
Verified User
Review Source
We're using [Atlassian] Confluence as a repository for internal documentation and engineering documentation. It's used across the whole company but mostly our developers and engineers are using it on a regular basis. [Atlassian] Confluence addresses the challenges of keeping an organization's documentation in one neat place that's easily accessible.
Sushant goyal | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Atlassian confluence is used in whole organisation across various departments and at all levels.
It is used in sharing documentation ,sops, dashboards,excel sheet etc with concerned teams or person.
Atlassian confluence solves the main problem of storing and accessing the documents from single source instead of creating copies to store as archives.
If some changes are there in any documents we use to create multiple copies to store everywhere. But after using confluence it is uploaded in single link and everyone can reach out to it. Thus saving time
Also saving money to setup same method of accessing and storing documents.
Binoy Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence is being used by our organization across all departments and trams. [Atlassian] Confluence is great for helping our company maintain all documentation, standard procedures, etc. We have a lot of different technologies that we use, so it is great to keep everyone on the same page and house all of these standards.
Normand Whitehead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is used across the company, within several locations. Atlassian Confluence is an easy tool to use and connects several teams across the whole organisation. It addressed several communication backlogs and created a more convivial area to share quickly and efficiently updates on projects and steps to follow.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence was originally used in conjunction with Atlassian's other primary project -JIRA- as a collaborative workspace which fed into JIRA for project management and oversight. It was originally used by our whole organization from creative to dev to PMS etc but we found that the structure and integrations were too limiting to be used so broadly. Primarily it wasn't conducive to a dev workflow with PM oversight. As such we have branched out to using other products as a more collaborative workspace while using Confluence more as knowledge dump as well as various wikis for different departments.
Raman Ahuja | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is used by entire organization across departments and geographies. Atlassian Confluence primarily acts as a central repository for all the knowledge that exists in the organization. The information is well organized in terms of pages and spaces and Atlassian Confluence acts as the first place to search whenever anyone is looking for the information. So it avoids reinventing the wheel by allowing to check if similar work has been done by some other team in some other geography which can be adapted or used as such.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Confluence is being used across all departments of our company: IT, business development, HR. Each of those areas has it's own customised way of dealing with knowledge pages, but at the same time we are able to cross-reference and easily exchange information and details. We are also using a standarised sharing workflow, with the ability to control access on various levels, be it for single staff members, teams, or departments.
Jeff Tillett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence is used in two primary ways within Cisco AppDynamics. The first use case is for internal documentation, where we use [Atlassian] Confluence across nearly all departments for documentation surrounding internal services, directories, glossary of terms, high level project planning, reporting and dashboarding, and policies/procedures.

The second use case is for our public facing customer documentation of our software. This saves use the time and headache of building our own solution to provide docs, and since our target customers tend to be in the tech field, most have familiarity with navigating Confluence's UI.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is our central document system for Product Owners and Product Management. It is also our central workspace for team members to collaborate for Product initiatives and research. It is primarily used by our Product team, but is the source of reference for materials and work across the entire organization. It addressed the need of a centralized and organized repository of documentation, meeting notes, and research findings.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is a great collaboration tool for my organization which allows us to seamlessly work cross departmentally more autonomously. My colleagues and I currently use it for Sales, Marketing, Product and Support documentation which has been very useful given we are all remote working coast to coast. The tool has made it easier to do our jobs faster and provide timely responses to our customers.
Daniel Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is a collaboration platform that we use in our organization to enhance the way we work and cultivate teamwork and collaboration through improved knowledge sharing. The platform is open and comes with a simple user-interface [that] allows our organization to build collaborative work spaces that allow our staff to work easily on various tasks and projects on time. It's reliable and has helped us grow our portfolio easily.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is used as the main knowledge base across all departments. It is used internally only; customer facing knowledge base article are published in separate applications.
We are addressing the following needs with the platform:
  • Provide how-to's and descriptions for each teams' projects and track the status of projects
  • Provide how-to's and descriptions for other teams so they know where to find configuration files, how to start or stop services and generally help debugging issues
  • Provide company wide organigrams, and policies