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Atlassian Crowd

Atlassian Crowd


What is Atlassian Crowd?

Atlassian Crowd is a single sign-on (SSO) solution from Australian-headquartered software company Atlassian.

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Easy Sign-on Service: Several users have mentioned that they appreciate Crowd's easy sign-on service, finding it simple to use and not a …
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What is Atlassian Crowd?

Atlassian Crowd is a single sign-on (SSO) solution from Australian-headquartered software company Atlassian.

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Product Demos

Crowd Demo by Exempio

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Product Details

What is Atlassian Crowd?

Atlassian Crowd Technical Details

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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy Sign-on Service: Several users have mentioned that they appreciate Crowd's easy sign-on service, finding it simple to use and not a hassle to set up. This ease of use is seen as valuable for the adoption of Atlassian products.

User-friendly Interface: Many reviewers love the user interface of Crowd, mentioning that it makes cross-referencing team data always visible and is visually appealing. The intuitive design of the interface enhances the overall user experience.

Integration with Atlassian Products: Being part of the Atlassian product family, Crowd seamlessly works well with other Atlassian products like JIRA and Confluence. Users find it very easy to set up and configure compared to other enterprise SSO solutions. Its ability to support a variety of user directory types, including common ones like AD and database, is also highly valued by users.

User Interface: Several users have expressed their dissatisfaction with the user interface, stating that it lacks customization options and color themes. Some users feel that the UI is not visually appealing and could benefit from more design choices.

Updating Issues: Users have reported experiencing issues with updating the software, mentioning that it requires constant monitoring. Some users find this process tedious and time-consuming as they need to keep a close eye on updates to ensure smooth functioning of the system.

Repetitive Clicking: Many reviewers have mentioned that there is a lot of repetitive clicking required to complete tasks in the software, such as resolving and closing tickets. This can be frustrating for users who want a more streamlined workflow and efficient task management experience.

Users have made several recommendations based on their experiences with the software. The most common recommendations include adding more colors and simplifying the interface. Users believe that introducing more colors and streamlining the interface would enhance the user experience.

Another common recommendation is to use the software in conjunction with other Atlassian tools. Users recommend utilizing this software if you are already using multiple other Atlassian tools, as they believe it can improve workflow efficiency and collaboration within teams.

Lastly, some users suggest exploring alternative options for a general all-purpose Single Sign-On (SSO) solution. While they find the software valuable, they feel that it may not meet all the requirements of an extensive SSO solution and recommend considering other alternatives for a more comprehensive solution. Overall, users find the software to be a valuable solution, particularly for Cloud-based environments and development teams. They appreciate how it increases activity and collaboration between teams but acknowledge its limitations in providing a true SSO solution in all cases.

Attribute Ratings


(1-3 of 3)
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Score 8 out of 10
Vetted Review
Verified User
We use Atlassian Crowd as our main user management and SSO solution for all of our other Atlassian related systems in our company. It allows us to have a central user management solution without having to use LDAP and provide an SSO experience for all integrated systems.
  • Many different options for authentication, including credential validation only, user detail synchronization, and more
  • Many different levels of access control, including, user, group, and application-level
  • Sometimes can be a little slow with synchronizing user details.
  • The user interface can be a little confusing.
For companies that are already using other Atlassian systems, then Atlassian Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management, Atlassian Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.
  • Smoother user experience for end-users when they access systems without having to log in all the time.
  • We no longer need to worry about having to synchronize user profile data across multiple systems manually.
Atlassian Crowd is just much easier to set up, plus most of our systems we use are from Atlassian, they work with Atlassian Crowd out of the box without much effort, so it ended up being the natural choice for us.
Overall, support is good, you get quick responses from Atlassian's official support system, and documentation is decent enough for you to find what you need.
Score 8 out of 10
Vetted Review
Verified User
We used Atlassian Crowd as our primary ticketing system for our production level product. We have tickets filled in that were filed by customers, our internal customers, our QA teams, and our developers. We used these tickets to develop a backlog of bug fixes and new improvements that our dev team can prioritize.
  • It is very easy for users to create tickets
  • Standing up Atlassian crowd is a breeze
  • Not having to manage any hardware infrastructure is great
  • We did not get the speed that we needed vs. hosting our own local Atlassian product
  • Configuring accounts could have been easier
  • I didn't like the process for installing extensions
For smaller companies Atlassian crowd is great, however, we grew to a size where we were getting rate limited so we needed to scale up. What we ended up migrating to was the non-cloud solutions for Atlassian products. This allowed us to hit our scale without being rate limited. However, at a smaller scale, this product would work great.
  • We ended up moving off of it pretty quickly
  • It helped us realize that we needed to host our own solution
  • The product itself was functional but it just didn't suit our scaling needs.
These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.
Score 9 out of 10
Vetted Review
Verified User
Atlassian Crowd is currently being utilized as a Single Sign-On for departments that utilize the other Atlassian software applications including JIRA, Confluence, HipChat and Core.
We use it as an extension to our existing sign-on directories including Active Directory as well as our other systems and utilities. We use it to help unify credentials to ensure everyone can access the systems they need using one alias.
  • The ability to Govern Group Permissions for synchronizing users into Crowd, keeping only the users you want in Crowd and keeping unwanted access out. Ability to define authentication permissions and having automated group definitions for new users.
  • Integration into our existing systems, as it becomes merely an extension rather than a separate entity. It works seamlessly with almost all of our systems.
  • Always up to date with compliance and security requirements of the organization. The ability to audit is very key. It's surprising how many systems don't have a fully supportive auditing system.
  • Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
  • Linux support was there as it was built mostly to support Windows based systems
  • Documentation was supported but most issues we had required us to contact Atlassian support.
Atlassian Crowd is great when you already use the Atlassian product suite such as JIRA Core, Service Desk, Confluence and Hip Chat. It works seamlessly and can also extend the functionality to work with all of the other tools such as Google Apps.

Atlassian Crowd is not necessarily useful when you may already have a single sign-on system such as Duo Security, RSA or SASS in place.
  • New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
  • The positives are always with the end user, which I have to say, Crowd was able to accomplish.
In most ways, I preferred Duo Security as it offered a better 2-factor authentication method, and Crowd is definitely better than just having to rely on Active Directory.

I have always been of the mind to have a centralized server that sits between your active directory (azure or on premise) and the systems that you integrate it with via LDAP or similar protocols.

It would surprise a lot of people to see how many organizations do not secure their active directory or LDAP connections.
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