Atlassian Jira Align (formerly AgileCraft) Reviews

80 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-11 of 11)

Companies can't remove reviews or game the system. Here's why.
March 17, 2020
Gene Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Atlassian JIRA Align (formerly AgileCraft) is an enterprise tool that is used to align the Scrum teamwork to the overall strategy. It keeps our teams connected, gives our teams the roadmap to get us to the desired end state. We also use the Atlassian JIRA Align (formerly AgileCraft) Software for our agile development process, and the tools integrate well. Atlassian JIRA Align (formerly AgileCraft) also helps our program manager prepare funding requests and show value for the money already invested.
  • Roadmap for our Scrum teams
  • Visibility into our digital transformation
  • There is no support for waterfall. While our development team is an agile shop, some internal partners are still waterfall. It would be nice to have better support for their work.
The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
I am satisfied with the support for Atlassian JIRA Align (formerly Agile Craft). There is a broad knowledge base online provided by Atlassian for the various Jira products. There is also an online community that can help address questions and provide guidance. There is also excellent customer support. We haven't had to report any bugs or open any cases for our team.
Read Gene Baker's full review
May 01, 2020
Ryan McGarry | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Jira to track work tickets for our software developers and other employees involved in the product development process. This is used by nearly our entire organization and helps us track our progress and organize work that is completed by our teams.
  • Intuitive and easy to use.
  • Augments project planning to keep workflows organized.
  • Allows for better ticket tracking, so everyone on the team can stay in touch with what others are working on.
  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Jira is excellent for organizations that need to track the work being done by teams of software developers, estimating time for development releases, and allowing everyone to stay in touch on what each team member is working on. It also integrates with other software, such as Confluence or Slack, so that the team can get automatic updates.
While we have not had any issues with Jira since our organization adopted the software, this fact is clear evidence that they actively maintain and fix newly reported issues by their users. Thus, being on top of bug fixes is perhaps the best way of supporting users. They also have made their support easily accessible and available on their website.
Read Ryan McGarry's full review
March 20, 2020
Tom Troxell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Atlassian Jira Align (formerly Agile Craft) is used by all the software, firmware, and test engineering teams. Any groups that need to track work on software tasks find these useful, and teams that interface with them then pick up the tools to communicate projects, tasks, and priorities to them. It is NOT used by outside teams, even within engineering. Mechanical Engineering is a great example, where interface directly to software teams is limited, and work tracking can be done in more traditional or personalized ways, and collaboration is usually done differently. They probably COULD use Jira, but many people prefer not to or dislike adjusting to new ways of tracking themselves.
  • Great for work with several teams
  • Great for tracking diverse tasks in various groups for common goals
  • This service is sometimes hard to navigate and organize.
  • Comments and tasks can often slip between the cracks. They are always there, but sometimes hard to find if put on the backlog, or left alone.
Atlassian Jira Align (formerly AgileCraft) is great for tracking software tasks. It can be used by managers to keep track of the work that developers are doing. It is not well suited to tracking groups outside of these teams, and not very useful for communication in issues between groups.
I never had to use support from Atlassian Jira Align (formerly AgileCraft). I have heard they are quite responsive.
Read Tom Troxell's full review
April 09, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jira is currently being used as a project management tool within our organization. It began its use at the corporate level and an attempt was made to spread this across many other departments. It was an attempt to align different departments under one reporting tool, making it easier for everyone to be on the same page.
  • Jira is great for detailing all tasks that pertain to a particular project because it allows you to drill down and add as many specific tasks under each project and milestone as you need.
  • Jira is great for assigning tasks and holding the resources accountable as you are able to attach or assign a resource to each particular task and also have the resource receive notifications to these tasks as well as a link that allows them to connect directly to it.
  • Jira is very tech project oriented. It makes sense to add detailed tasks for tech projects, such as ordering hardware, installing hardware, configuring hardware, etc. It is tougher to use for more operation oriented projects. For example, deploying technology across thousands of employees can happen over many months and be hard to break down in to weekly tasks, therefore, it is almost more work to fit something like this in to a Jira format.
  • Jira is tough to implement across different departments. Tech teams tend to adjust/learn how to use Jira very quickly but giving access to others that may need to simply check their tasks or mark them completed can still take quite a bit of training to ensure they know what they are looking for.
I believe Jira is very well suited for tech projects as it allows teams to get very granular with their tasks, resources and sprints. I don't believe Jira is well suited for operational projects or high level reporting as it tends to be confusing for non tech teams to use.
We had amazing support for this tool as it was one of our own associates. He dove in, learned everything he needed to and then proceeded to teach us. To be fair, we never had to reach out to Jira support specifically. Honestly, if there was more training and support, we may have found better ways to use the tool.
Read this authenticated review
January 27, 2020
Prathamesh Muzumdar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atlassian Jira is an efficient project management tool that we have been using for the past three years. Especially to the IT department, it has provided us with the most efficient operation in an Agile Scrum development framework. Using it exhaustively for the past few years it has helped us to organize and monitor software development and support effectively. Being in the retail sector we have had multiple issues organizing production and implementation of different software programs over different verticals. Atlassian Jira helped us to organize those tenuous developments under one roof. Jira is highly flexible and customizable as per the projects that you have and across different departments. The customization of features in Jira enables your organization to develop and implement various IT projects at the same time. Jira makes the whole process more effective and efficient.
  • Jira is a great project management tool when it comes to tracking the progress of deliverables and milestones. Each member of the team can track individual deliverables and milestones. Jira comes with filters and search functions to perform these tasks.
  • Jira is highly flexible when it comes to maintaining tasks and deliverable backlogs. You can plan and organize your sprints in such a way that you include your previous backlogs in them.
  • The biggest challenge with Jira is maintaining the workflows. There are issues with workflow customization especially if you depend heavily on long workflow with a large number of rows, as scrolling function's unavailability in a static view creates issues in readability.
  • The efficiency of using Jira can go down with the ease of use as new users who are untrained in Jira find it difficult to navigate over Jira efficiently. Users are required to be trained on Jira navigation and customization before using Jira.
Jira is very well suited for large organizations like mine where you are required to run multiple projects in a highly integrated environment. Jira gives you the flexibility to customize the features for different projects and verticals. High flexibility in adding new features across different verticals makes it a very efficient tool.

Being expensive and feature-oriented, Jira is not suitable if your organization relies heavily on small projects and outsourced vendors for development - in that case tracking projects through Jira comes out to be a big challenge. Jira is also not well suited for companies who don’t want to invest in training as Jira requires some amount of training for new users.
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
Read Prathamesh Muzumdar's full review
December 03, 2019
PAULIUS BUCINSKAS | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used for multiple different projects to create new tickets and track already created queues for Production, UAT, and Enhancement tickets. It allows us to check the status of each issue, assign to multiple departments, and see work logs in one ticket for the issue affecting multiple aspects of the product. We have dashboards created for easier access of necessary queues.
  • Reporting and dashboard creation.
  • Assigning tickets to different teams and tracking process of each issue.
  • Search query building options could be more user friendly.
Well suited for tracking issues in multiple environments. Tickets can be easily migrated from one environment to other. Teams can share findings and updates through the comments section. There is also an option to create multiple tracking queues for different issue categories (content issues, code issues, enhancements and etc.). New updates being sent to all who are involved with the ticket.
Great tool for issues tracking on multiple different queues for different projects.
Read PAULIUS BUCINSKAS's full review
January 29, 2020
Guy Levy | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Atalssian Jira is used across the whole organization and helps to manage and track tasks and complex projects.
  • Organized.
  • To the point.
  • Not intuitive enough.
Jira is great for managing tasks across departments! It also helps you track the progress of your assignments in a clear way.
Support is very helpful. A great support for a great product.
Read Guy Levy's full review
January 13, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have been using Jira Align as an enterprise-grade solution to enable the company leadership to link current developments to business outcomes. It is important for us to be able to achieve this without disrupting the work of Agile teams. Because of this tool, we believe all areas of the team benefit from it, although it is mainly used by leadership teams.
  • Company is very responsive.
  • Simple to integrate with other apps.
  • Admin settings are challenging to use.
  • Having more support from customer service on explaining new functions.
One of the best parts of using the platform is that you can use disparate sets of tools among all teams. Jira Align enables you to centralize all your data which helps when plugging in a variety of other licensed apps. Ultimately this brings everyone together to plan and iterate for business agility helping all stakeholders.
It is average. It needs to improve overall if you are paying the amount of money it costs. For now, it does the job, but with so many new features being added it would be very helpful to kick this up a notch.
Read this authenticated review
January 10, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I'm the manager of our e-commerce business. I use JIRA to manage our Magento website developers. Whether the developers are here in the US or overseas (we've used both), JIRA is the perfect tool for project management. It helps me to ensure my projects are done in an efficient manner and I love the project estimate tool.
  • I love that you can create "sprints" which is basically a group of tasks.
  • The time estimate feature is great. Developers can enter in how long they think the task will take them and then they enter the number of hours spent every day so we always know where we stand in terms of timeline.
  • It would be great to have a chat feature for quick/instant communication that you don't necessarily want as a ticket note. A way to quickly ping your teammate and they get a notification on their phone so they can message you back ASAP.
  • Email notifications are lacking.
JIRA is perfect for project management. I use it for managing my web developers. I think it could also be great for any other project management such as with graphic designers!
I've never needed support from JIRA.
Read this authenticated review
November 26, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this software for the tracking of the software development life cycle. That includes, requirements finalization, business ideas, prioritizing a sprint plan, executing sprints, and delivering items marked done. The software is used daily by our employees for tracking purposes. Everyone logs their activities and manages progress by entering relevant activities performed.
  • Fast
  • All in One Place
  • Reliable
  • Ease of Configuration
  • Application Deployment (Internal)
  • Process Workflows
The product dwells on software development life cycles. It is customizable up to a level of each and every activity detail. We do it for the sake of making each step of the software development process available to our developers and all stakeholders involved in such activity. They use it to log and track their activities. So that it is presentable and manageable for the organization level.
We can easily open a ticket with Jira, use online tutorials and the availability of support is a great success behind Atlassian.
Read this authenticated review
February 17, 2018
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
AgileCraft can be used for planning & delivery management for teams practicing scrum. We do budget forecasting , multiple release plannings using this tool at program level.
We create Dashboards & captured key metrics which are presented to higher management.
At team level it can be used to run daily scrum since teams are distributed at multiple locations where team can burn their hours in AgileCraft during scrum meeting itself providing more clarity where each associate is working.
For estimation, planning poker game is available enabling distributed teams to estimate where stories can be pulled directly from product backlog.
Other than stories, defects and test case management, it can be used to run retrospectives where action items can be captured, assigned & tracked. Scrum master can easily assign to stakeholders & track the action items to closure.
AgileCraft can be used to manage sprint ceremonies effectively for distributed teams along with program level tracking for value & cost.
  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
  • Program level metrics & Scorecards: Though we can generate few metrics & scorecards but I feel few more metrics can be added like velocity acceleration , team improvement rate.
  • QA team often come to me regarding the test case tagging, it is very difficult to search particular test case here so I feel advance search feature should be provided.
  • Program Planning: In Agilecraft program tracker if we have lot of multiple dependencies & where situation demands to look at our features holistically across the entire landscape of the solution, it did not provide proper support.
  • Also If I need to take a call at which sprint need to be optimized I did not get that decision making enablement here.
1) Forecasting & Release Planning
2) Scaling Agile at enterprise level
3) To maintain transparency, lot of information radiators, games, reports are available enabling transparency at portfolio level
Read Sourav Singla ,Safe Agilist, CSP, ICP-ACC, CSM, CSPO, SSM, LSSG's full review

Atlassian Jira Align (formerly AgileCraft) Scorecard Summary

Feature Scorecard Summary

Task Management (11)
Resource Management (11)
Gantt Charts (7)
Scheduling (9)
Workflow Automation (8)
Team Collaboration (11)
Support for Agile Methodology (10)
Support for Waterfall Methodology (6)
Document Management (9)
Email integration (8)
Mobile Access (7)
Timesheet Tracking (8)
Change request and Case Management (9)
Budget and Expense Management (8)
Quotes/estimates (7)
Invoicing (6)
Project & financial reporting (8)
Integration with accounting software (4)

What is Atlassian Jira Align (formerly AgileCraft)?

Jira Align (formerly AgileCraft) is an enterprise-ready project management solution, now from Atlassian (acquired May 2019).
Categories:  Project Management

Atlassian Jira Align (formerly AgileCraft) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starting Price$27,000.00Per Year
Maximum Price$3,987,600.00Per Year

Atlassian Jira Align (formerly AgileCraft) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No