Atlassian Jira Align (formerly AgileCraft)

Atlassian Jira Align (formerly AgileCraft)

About TrustRadius Scoring
Score 8.2 out of 100
Atlassian Jira Align (formerly AgileCraft)


Recent Reviews

JIRA for productivity

8 out of 10
December 08, 2021
Every bug reported internally by other employees at the company, or any bug found by the customer in our tool is filed on Jira. All the …
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Get Jira, Get Productive

9 out of 10
July 25, 2021
It is used across all SDLC-related projects to track the activities and progress of the projects. It is used as a database of all the work …
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Popular Features

View all 18 features

Team Collaboration (21)


Support for Agile Methodology (20)


Task Management (21)


Resource Management (21)


Reviewer Pros & Cons

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Starting Price


per year

Maximum Price


per year

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  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Project Management


Professional Services Automation


Product Details

What is Atlassian Jira Align (formerly AgileCraft)?

Jira Align (formerly AgileCraft) is an enterprise-ready project management solution, now from Atlassian (acquired May 2019).

Atlassian Jira Align (formerly AgileCraft) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

What is Atlassian Jira Align (formerly AgileCraft)?

Jira Align (formerly AgileCraft) is an enterprise-ready project management solution, now from Atlassian (acquired May 2019).

What is Atlassian Jira Align (formerly AgileCraft)'s best feature?

Reviewers rate Team Collaboration highest, with a score of 9.5.

Who uses Atlassian Jira Align (formerly AgileCraft)?

The most common users of Atlassian Jira Align (formerly AgileCraft) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings




(1-21 of 21)
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Vikrant Sehgal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
To monitor the Project progress and tracking the team activities are the problem areas in which Jira has helped us. Creating the backlog items, number of Report generation, Sprint management and tracking the actual hours spend for any task are one of the Key features of this tool.
  • Monitor Project Progress
  • Backlog management
  • Sprint Management
  • Reports
  • Loading time of application need to be faster
Monitor the Project progress, Backlog creation, Report Generation, Agile implementation are one of the key areas of Jira. Task creation and uploading the documents related to task help us to manage the repository. Integration of Jira with other tools need to enhanced.
April 26, 2022

Great product!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Provides us a tool for agile projects. Most of our IT teams are using this tool for new projects and ongoing support.
  • Backlog
  • Scrumboard
  • Burn down chart
  • Sprint management and planning
  • Reports
The way it is setup for our organization, there is no security in place and all members have full visibility across each others projects.
  • no training
No issues encountered
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are thoroughly using this tool for our work management. Being a part of the product team, this tool is used extensively, and the complete development cycle is managed using Jira. Starting from the requirement specification to creating tickets based on the requirements, and right up to the last dev cycle, everything is updated on the Jira Align
  • Acceptance criteria
  • Development Cycle
  • Agile
  • Tracking projects
  • Clear dependencies being called out
  • Feature to omit changes
  • Detailed functionality to format the requirements with appropriate fonts, texts and images
Very likely.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jira Align helps in Project planning based on agile concepts. It helps streamline the project management and tracking.
  • Feature Creation
  • Epic
  • Stories
  • Documentation
  • Customization to agile process
  • The software hangs at times
  • Better Integration with Jira
  • Better integration with Confluence
Jira Align is well suited for defining portfolio and program level epics. It helps business and technical stakeholders speak common language and streamlines delivery
Score 10 out of 10
Vetted Review
Verified User
Review Source
Used for managing product release cycles, provides insight on upcoming release features so that we can prepare our support team to handle support issues around new product features
  • Great for scrum based projects
  • cross functional team collaboration
  • project planning
  • none that I can think of at the moment
Well suited for all our project management needs as we use a sprint based methodology. Where it may not work is for our long term projects where deliverables are yet unclear
December 08, 2021

JIRA for productivity

Score 8 out of 10
Vetted Review
Verified User
Review Source
Every bug reported internally by other employees at the company, or any bug found by the customer in our tool is filed on Jira. All the work-related planning, workflow of the fix, the bug life cycle, is tracked on Jira. The visibility is cross-team and other teams can track other teams' progress. There is also a feature of EPIC where a bug can be clubbed with other bug fixes under the same umbrella.
  • Product management
  • Program tracking
  • Cross team reporting
  • An easier interface
  • A plug and play button for access requests
  • Clutter free dashboards
This product is useful for a team/company working with multiple customers. Employee count anywhere larger than fifty or sixty will be benefited [from] this. Considering this product is expensive(as I’ve heard) this will not serve [many] purposes to smaller companies and startups who are having a very less customer base and [fewer...] employees.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using this tool for our Project Management and creating tickets in Agile based environment. We really love this tool for the easiness and helping us in calculating the story points. It also has a backlog feature that helps us to manage our tasks easily in day to day manner.
  • Story points.
  • Priority.
  • Time tracking.
  • Original estimate.
  • Sprint planning.
  • Epic link.
  • Linked issue feature.
  • Link opens in same window.
  • Temporary Stage of assigning tickets or two assignees to one task instead of sub task.
  • Sometimes difficult to search Task by Name.
It is well suited because of easy navigation and quickly assigning the ticket to other user of the organization by informing over the email as well. Easy to create sub-task in the main task and assign it to different user for there particular activity. Sprint dashboard are quite easy to understand. I will definitely recommend this tool because of their user experience and wide acceptance.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used across all SDLC-related projects to track the activities and progress of the projects. It is used as a database of all the work we have done in the past, fixes made. It is used as a goal check and a planner that gives a pretty good estimate revolving around releases per sprint.
  • Notifications
  • Tagging users
  • Category of activity
  • Attachment size
  • Hidden features
  • Sensitive to mistyped keys
For any starters, the ease of access at a basic level is pretty adaptable, the tasks can be easily tracked for their progress and tagging users is really easy. Sprint planning becomes a piece of cake and adding/removing tasks is really easy too. Rightly replicates the Agile SDLC. The search engine is pretty fast and gives all related Jiras to the searched keyword.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Jira across our Product, Engineering, and Business Operations teams in order to coordinate projects and create product roadmaps. We use it for sprint planning and assigning tasks and tickets between our engineering team. We also use Jira for product support bugs and issues. Jira helps all our teams stay organized and aligned on different projects.
  • Product roadmapping
  • Assigning tasks
  • Sprint Planning
  • Story pointing
  • Story writing
  • Reporting and dashboards
Jira is ideal for product teams to align their teams and create product roadmaps. It is easy to pull tasks and projects from the backlog and have all items in one place so that they aren't forgotten. Jira is also very helpful for our engineering teams to assign technical tasks and assign story points to tickets so that they can create project estimates for product teams.
Gene Baker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Atlassian JIRA Align (formerly AgileCraft) is an enterprise tool that is used to align the Scrum teamwork to the overall strategy. It keeps our teams connected, gives our teams the roadmap to get us to the desired end state. We also use the Atlassian JIRA Align (formerly AgileCraft) Software for our agile development process, and the tools integrate well. Atlassian JIRA Align (formerly AgileCraft) also helps our program manager prepare funding requests and show value for the money already invested.
  • Roadmap for our Scrum teams
  • Visibility into our digital transformation
  • There is no support for waterfall. While our development team is an agile shop, some internal partners are still waterfall. It would be nice to have better support for their work.
The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
I am satisfied with the support for Atlassian JIRA Align (formerly Agile Craft). There is a broad knowledge base online provided by Atlassian for the various Jira products. There is also an online community that can help address questions and provide guidance. There is also excellent customer support. We haven't had to report any bugs or open any cases for our team.
Rebekah Ryan, PMP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Jira is used across multiple business units within our organization, but not exclusively. Jira allows us to track and communicate issues/updates/statuses/requests across many internal teams. We also use Jira to build and manage extensive workflows that allow each team to understand their work, ownership and give visibility into time tracking. Jira ensures that all technical teams can accurately track and conduct their work with visibility across the teams that are not directly involved. Jira also allows for communication across these teams for questions and requests, so that everything does not have to be managed via never-ending email chains, etc.
  • Complex workflow creation.
  • Issue ownership.
  • Issue tracking.
  • Less complicated UI.
  • More consistent email tracking/notifications.
  • Better and more intuitive cloning options.
Jira is a good tool to use to manage communication for a variety of teams that do not overlap on any other platforms. Jira allows for consolidation of issues and requests that need to be touched by many different resources. Jira's tracking capabilities are decent, although could be improved. Jira is also somewhat complex to use and has a lot of untapped functionality because it is not always fully explained or intro'd to teams.
Ryan McGarry | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Jira to track work tickets for our software developers and other employees involved in the product development process. This is used by nearly our entire organization and helps us track our progress and organize work that is completed by our teams.
  • Intuitive and easy to use.
  • Augments project planning to keep workflows organized.
  • Allows for better ticket tracking, so everyone on the team can stay in touch with what others are working on.
  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Jira is excellent for organizations that need to track the work being done by teams of software developers, estimating time for development releases, and allowing everyone to stay in touch on what each team member is working on. It also integrates with other software, such as Confluence or Slack, so that the team can get automatic updates.
While we have not had any issues with Jira since our organization adopted the software, this fact is clear evidence that they actively maintain and fix newly reported issues by their users. Thus, being on top of bug fixes is perhaps the best way of supporting users. They also have made their support easily accessible and available on their website.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jira is currently being used as a project management tool within our organization. It began its use at the corporate level and an attempt was made to spread this across many other departments. It was an attempt to align different departments under one reporting tool, making it easier for everyone to be on the same page.
  • Jira is great for detailing all tasks that pertain to a particular project because it allows you to drill down and add as many specific tasks under each project and milestone as you need.
  • Jira is great for assigning tasks and holding the resources accountable as you are able to attach or assign a resource to each particular task and also have the resource receive notifications to these tasks as well as a link that allows them to connect directly to it.
  • Jira is very tech project oriented. It makes sense to add detailed tasks for tech projects, such as ordering hardware, installing hardware, configuring hardware, etc. It is tougher to use for more operation oriented projects. For example, deploying technology across thousands of employees can happen over many months and be hard to break down in to weekly tasks, therefore, it is almost more work to fit something like this in to a Jira format.
  • Jira is tough to implement across different departments. Tech teams tend to adjust/learn how to use Jira very quickly but giving access to others that may need to simply check their tasks or mark them completed can still take quite a bit of training to ensure they know what they are looking for.
I believe Jira is very well suited for tech projects as it allows teams to get very granular with their tasks, resources and sprints. I don't believe Jira is well suited for operational projects or high level reporting as it tends to be confusing for non tech teams to use.
We had amazing support for this tool as it was one of our own associates. He dove in, learned everything he needed to and then proceeded to teach us. To be fair, we never had to reach out to Jira support specifically. Honestly, if there was more training and support, we may have found better ways to use the tool.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Atlassian Jira Align (formerly Agile Craft) is used by all the software, firmware, and test engineering teams. Any groups that need to track work on software tasks find these useful, and teams that interface with them then pick up the tools to communicate projects, tasks, and priorities to them. It is NOT used by outside teams, even within engineering. Mechanical Engineering is a great example, where interface directly to software teams is limited, and work tracking can be done in more traditional or personalized ways, and collaboration is usually done differently. They probably COULD use Jira, but many people prefer not to or dislike adjusting to new ways of tracking themselves.
  • Great for work with several teams
  • Great for tracking diverse tasks in various groups for common goals
  • This service is sometimes hard to navigate and organize.
  • Comments and tasks can often slip between the cracks. They are always there, but sometimes hard to find if put on the backlog, or left alone.
Atlassian Jira Align (formerly AgileCraft) is great for tracking software tasks. It can be used by managers to keep track of the work that developers are doing. It is not well suited to tracking groups outside of these teams, and not very useful for communication in issues between groups.
I never had to use support from Atlassian Jira Align (formerly AgileCraft). I have heard they are quite responsive.
January 29, 2020

Super product for teams!

Score 7 out of 10
Vetted Review
Verified User
Review Source
Atalssian Jira is used across the whole organization and helps to manage and track tasks and complex projects.
  • Organized.
  • To the point.
  • Not intuitive enough.
Jira is great for managing tasks across departments! It also helps you track the progress of your assignments in a clear way.
Support is very helpful. A great support for a great product.
Prathamesh Muzumdar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atlassian Jira is an efficient project management tool that we have been using for the past three years. Especially to the IT department, it has provided us with the most efficient operation in an Agile Scrum development framework. Using it exhaustively for the past few years it has helped us to organize and monitor software development and support effectively. Being in the retail sector we have had multiple issues organizing production and implementation of different software programs over different verticals. Atlassian Jira helped us to organize those tenuous developments under one roof. Jira is highly flexible and customizable as per the projects that you have and across different departments. The customization of features in Jira enables your organization to develop and implement various IT projects at the same time. Jira makes the whole process more effective and efficient.
  • Jira is a great project management tool when it comes to tracking the progress of deliverables and milestones. Each member of the team can track individual deliverables and milestones. Jira comes with filters and search functions to perform these tasks.
  • Jira is highly flexible when it comes to maintaining tasks and deliverable backlogs. You can plan and organize your sprints in such a way that you include your previous backlogs in them.
  • The biggest challenge with Jira is maintaining the workflows. There are issues with workflow customization especially if you depend heavily on long workflow with a large number of rows, as scrolling function's unavailability in a static view creates issues in readability.
  • The efficiency of using Jira can go down with the ease of use as new users who are untrained in Jira find it difficult to navigate over Jira efficiently. Users are required to be trained on Jira navigation and customization before using Jira.
Jira is very well suited for large organizations like mine where you are required to run multiple projects in a highly integrated environment. Jira gives you the flexibility to customize the features for different projects and verticals. High flexibility in adding new features across different verticals makes it a very efficient tool. Being expensive and feature-oriented, Jira is not suitable if your organization relies heavily on small projects and outsourced vendors for development - in that case tracking projects through Jira comes out to be a big challenge. Jira is also not well suited for companies who don’t want to invest in training as Jira requires some amount of training for new users.
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have been using Jira Align as an enterprise-grade solution to enable the company leadership to link current developments to business outcomes. It is important for us to be able to achieve this without disrupting the work of Agile teams. Because of this tool, we believe all areas of the team benefit from it, although it is mainly used by leadership teams.
  • Company is very responsive.
  • Simple to integrate with other apps.
  • Admin settings are challenging to use.
  • Having more support from customer service on explaining new functions.
One of the best parts of using the platform is that you can use disparate sets of tools among all teams. Jira Align enables you to centralize all your data which helps when plugging in a variety of other licensed apps. Ultimately this brings everyone together to plan and iterate for business agility helping all stakeholders.
It is average. It needs to improve overall if you are paying the amount of money it costs. For now, it does the job, but with so many new features being added it would be very helpful to kick this up a notch.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I'm the manager of our e-commerce business. I use JIRA to manage our Magento website developers. Whether the developers are here in the US or overseas (we've used both), JIRA is the perfect tool for project management. It helps me to ensure my projects are done in an efficient manner and I love the project estimate tool.
  • I love that you can create "sprints" which is basically a group of tasks.
  • The time estimate feature is great. Developers can enter in how long they think the task will take them and then they enter the number of hours spent every day so we always know where we stand in terms of timeline.
  • It would be great to have a chat feature for quick/instant communication that you don't necessarily want as a ticket note. A way to quickly ping your teammate and they get a notification on their phone so they can message you back ASAP.
  • Email notifications are lacking.
JIRA is perfect for project management. I use it for managing my web developers. I think it could also be great for any other project management such as with graphic designers!
I've never needed support from JIRA.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used for multiple different projects to create new tickets and track already created queues for Production, UAT, and Enhancement tickets. It allows us to check the status of each issue, assign to multiple departments, and see work logs in one ticket for the issue affecting multiple aspects of the product. We have dashboards created for easier access of necessary queues.
  • Reporting and dashboard creation.
  • Assigning tickets to different teams and tracking process of each issue.
  • Search query building options could be more user friendly.
Well suited for tracking issues in multiple environments. Tickets can be easily migrated from one environment to other. Teams can share findings and updates through the comments section. There is also an option to create multiple tracking queues for different issue categories (content issues, code issues, enhancements and etc.). New updates being sent to all who are involved with the ticket.
Great tool for issues tracking on multiple different queues for different projects.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this software for the tracking of the software development life cycle. That includes, requirements finalization, business ideas, prioritizing a sprint plan, executing sprints, and delivering items marked done. The software is used daily by our employees for tracking purposes. Everyone logs their activities and manages progress by entering relevant activities performed.
  • Fast
  • All in One Place
  • Reliable
  • Ease of Configuration
  • Application Deployment (Internal)
  • Process Workflows
The product dwells on software development life cycles. It is customizable up to a level of each and every activity detail. We do it for the sake of making each step of the software development process available to our developers and all stakeholders involved in such activity. They use it to log and track their activities. So that it is presentable and manageable for the organization level.
We can easily open a ticket with Jira, use online tutorials and the availability of support is a great success behind Atlassian.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
AgileCraft can be used for planning & delivery management for teams practicing scrum. We do budget forecasting , multiple release plannings using this tool at program level. We create Dashboards & captured key metrics which are presented to higher management. At team level it can be used to run daily scrum since teams are distributed at multiple locations where team can burn their hours in AgileCraft during scrum meeting itself providing more clarity where each associate is working. For estimation, planning poker game is available enabling distributed teams to estimate where stories can be pulled directly from product backlog. Other than stories, defects and test case management, it can be used to run retrospectives where action items can be captured, assigned & tracked. Scrum master can easily assign to stakeholders & track the action items to closure. AgileCraft can be used to manage sprint ceremonies effectively for distributed teams along with program level tracking for value & cost.
  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
  • Program level metrics & Scorecards: Though we can generate few metrics & scorecards but I feel few more metrics can be added like velocity acceleration , team improvement rate.
  • QA team often come to me regarding the test case tagging, it is very difficult to search particular test case here so I feel advance search feature should be provided.
  • Program Planning: In Agilecraft program tracker if we have lot of multiple dependencies & where situation demands to look at our features holistically across the entire landscape of the solution, it did not provide proper support.
  • Also If I need to take a call at which sprint need to be optimized I did not get that decision making enablement here.
1) Forecasting & Release Planning 2) Scaling Agile at enterprise level 3) To maintain transparency, lot of information radiators, games, reports are available enabling transparency at portfolio level