Attentive

Attentive

Score 8.3 out of 10
Attentive Mobile

Overview

What is Attentive?

Attentive is a personalized mobile messaging platform that helps innovative brands & organizations connect with consumers in a new way from the company of the same name in New York. The service allows users to deliver relevant offers, content, and...
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Recent Reviews

Contract Nightmare

1 out of 10
January 05, 2023
I believe that Attentive Mobile has predatory contracts with zero concessions. They may have a high growth rate, but I'd invite …
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Verified User
Director
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Reviewer Pros & Cons

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Verified User
Director in Marketing
Internet Company, 1-10 employees
Verified User
Manager in Marketing
Cosmetics Company, 201-500 employees
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Pricing

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Attentive

Attentive

N/A
Unavailable

What is Attentive?

Attentive is a personalized mobile messaging platform that helps innovative brands & organizations connect with consumers in a new way from the company of the same name in New York. The service allows users to deliver relevant offers, content, and information to create seamless communication between…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Attentive?

Attentive is a personalized mobile messaging platform that helps innovative brands & organizations connect with consumers in a new way from the company of the same name in New York. The service allows users to deliver relevant offers, content, and information to create seamless communication between a business and its audience.

Attentive Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (22)

Attribute Ratings

Reviews

(1-4 of 4)
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January 05, 2023

Contract Nightmare

Verified User
Director in Marketing
Internet Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
I believe that Attentive Mobile has predatory contracts with zero concessions. They may have a high growth rate, but I'd invite researchers to figure out how many of those companies are tied to a contract for up to 2 years that they cannot break with any form of concessions. When you try to talk to anyone higher than a young entry level sales person, you do not get a response. Once they have your money and contract, the customer service is poor and with my experience trying to solve real world problems companies are facing this year, Attentive Mobile does little to help their clients succeed in their goals overall.
Likelihood to Recommend
I would not recommend Attentive Mobile to anyone in the relationship driven internet marketing world for the main reason that they become cost prohibitive over time. I believe they only want to bury you deeper in a contract when you want to make changes for the better of your business concerning SMS management. I would actually advise people AGAINST using Attentive Mobile if they asked me about my experience. Not because they aren't user friendly, but because I think their legal team runs the show and I think they do not do anything to truly help their clients grow as an overall entity. DO NOT GET INTO A CONTRACT WITH THEM EVER. You're better off getting discount on the non-contract version.
Most Important Features
  • List Management
  • Mobile Friendly
Return on Investment
  • Negative ROI
  • Negative Client Relationship Management
  • Lack of Communication
  • Lack of tech support
  • Lack of concessions
Alternatives Considered
No contract, no problem.
July 18, 2022

Great experience! Would recommend this platform.

Verified User
Manager in Marketing
Cosmetics Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use Attentive Mobile to speak with customers and inform them of product launches and promos. We find this to be a great personalization tool! Would love to tap into the transactional text messages as we go into 2021.
Pros and Cons
  • Great UI
  • Easy to use
  • Great ROI
  • More communication on ways to improve
  • More structure on calls with our account manager
  • More clarity on insights and new ideas
Likelihood to Recommend
I think attentive is great if you're aiming to grow you business and know that SMS is right for your customers. I believe that it is a costly investment but the return is great!
Return on Investment
  • Great return on our promos
  • Costly; would love if it was more affordable
  • Very easy to use
Alternatives Considered
Attentive Mobile is much easier to use and easier to pull performance metric reports. I wish it was a bit easier to edit pop-ups and know what the total audience number is when you create a segment.
Usability
10
Very easy to set up flows and individual campaigns. Creating a segment is also very easy and all fields are very intuitive.
Support Rating
10
Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.
Other Software Used
September 23, 2021

The SMS platform you need to have!

Verified User
Director in Marketing
Health, Wellness and Fitness Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use Attentive as our SMS platform. We’ve used them for about 3 years. Highly recommend. Great CSM service and definitely trailblazers in this space. They have a ton of resources and best practices
Pros and Cons
  • Account management
  • Platform interface
  • They’re growing quickly so account management changes
Likelihood to Recommend
Being a small brand, it’s been great working with Attentive. They provide white glove experience and also have great documentation.
Most Important Features
  • SMS platform
Return on Investment
  • 5x return
Other Software Used
January 12, 2021

Build your database with Attentive Mobile and increase your revenue

JL
John Laudisio
Associate Director of Marketing
Musictoday (Marketing & Advertising, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use Attentive Mobile as our SMS marketing platform, and several clients have adopted it. We have built-in systems for email, social, and search, but Attentive Mobile came in as a great third-party for us to enable SMS campaigns. A couple of our marketing team members manage the accounts for our clients.
Pros and Cons
  • Easy-to-use dashboard
  • Ability to create/customize different creatives
  • Helpful customer service and client support team
  • Agency billing is a little messy
  • Reporting is all Excel based, not interactive
  • Occasional (rare) bugs in the UI
Likelihood to Recommend
Attentive Mobile is great for those who actively want to build and talk to their community. The goal is to send two messages per week to optimize revenue while balancing out unsubscribes. If a client has trouble with content or finding appropriate marketing messages to send, Attentive Mobile might not be a good fit.
Return on Investment
  • Some clients seeing 50x ROAS (which plateaus eventually)
  • All clients making money
Alternatives Considered
While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.
Other Software Used
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