TrustRadius Insights
Users of this product have found it to be highly efficient in routing calls and accessing customer information. By sorting incoming calls …
Overview
What is Aurea CRM?
Aurea CRM is a comprehensive customer relationship management solution that is designed to enable companies to drive customer engagement tools deep into their sales organization. The vendor says with end-to-end capabilities for sales and marketing, this solution provides a one-stop-shop…
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What is Aurea CRM?
Aurea CRM is a comprehensive customer relationship management solution that is designed to enable companies to drive customer engagement tools deep into their sales organization. The vendor says with end-to-end capabilities for sales and marketing, this solution provides a one-stop-shop that…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is Aurea CRM?
Aurea CRM is a comprehensive customer relationship management solution that is designed to enable companies to drive customer engagement tools deep into their sales organization. The vendor says with end-to-end capabilities for sales and marketing, this solution provides a one-stop-shop that delivers a compact overview of team activities, sales pipelines, and key performance indicators so companies can set priorities and make informed decisions. The vendor’s value proposition is that the new Aurea CRM Enterprise Edition has been re-engineered with integrated campaign management offerings to give companies the insight, access, and speed they need.
Aurea CRM Screenshots
Aurea CRM Competitors
Aurea CRM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(6)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Users of this product have found it to be highly efficient in routing calls and accessing customer information. By sorting incoming calls to the correct department, call times are reduced, and service levels are improved. Additionally, having all information in one place saves time and improves productivity. Customers have reported that the product's CRM management capabilities have helped increase sales and attract traffic to their websites. The app's holistic approach, combined with cloud support and mobile accessibility, allows for easy interaction with customers from anywhere. Furthermore, users have praised the product for simplifying customer management and improving customer support. With the ability to track customer interactions and improve processes, organizations can streamline their operations. The standard CRM functionality for prospect management, documentation, and customer engagement has been highly valued by users. Customers appreciate the ease of use when navigating financial procedures and accessing customer accounts for better interaction and management. The flexibility of customizing the CRM program to specific industries and company needs has been a notable feature for many users. Users have also lauded the product's ability to generate activity reports, create offers, follow up on opportunities, manage projects, send emails for product information and marketing event invitations, as well as produce meeting reports. By leveraging these features, organizations have seen improvements in their sales and business development activities. Lastly, customers have commended this product for providing solutions with lower costs for server reliability and cost-effectiveness.
Overall, this product offers a range of use cases that enable businesses to efficiently manage their customer relationships while improving productivity and service levels.
Users commonly recommend the CRM service for its stability and power in managing client portfolios, marketing, and customer relations. They have highlighted that the CRM provides detailed solutions to improve sales, increase website traffic, and acquire new customers. Users suggest implementing the CRM as it greatly facilitates customer interaction, improves overall performance, and contributes to the success of businesses. With its robust features and reliability, the CRM is a valuable tool for businesses seeking effective client management and enhanced marketing strategies.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
May 05, 2022
Useful CRM assistant for daily sales activities
Since I'm Sales Engineer, I'm using it for daily sales & business development activities such as activity reports after customer visits, offer creations, follow up of opportunities and hot projects etc. Product information or marketing event invitations are also made by using it via emailings. Meeting reports are also prepared by using it for our company's quarterly meetings.
- customised and detailed query preparation
- offer creation
- creation of detailed activity reports
- slightly complex user interface and menu items
- very slow loading speeds particularly for mobile smartphone use
- missing information for current or next steps of the menu while typing or entering something
85.71428571428571%
8.6
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70%
7.0
85%
8.5
63.33333333333333%
6.3
85%
8.5
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10%
1.0
- positive impact for efficiency of indoor sales activies
- positive impact for better report preparation
- negative impact for mobile use
I didn't select Aurea CRM myself. Since our company is global, our headquarter has selected Aurea CRM after certain years of old Oracle based Crm use. As far as I know the old one was having some weaknesses about reporting, analysing via queries, lack of marketing activies etc. That's why our top management has selected Aurea CRM for a better solution which I highly agree with it except terrible mobile use.